The process of obtaining insurance online was very easy. I’m unable to comment on any other aspects of their services as I’ve only just taken out the policy.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
recently got my car insurance with 1st Central and found the whole process really easy and straightforward. The quote was very competitive, and adding breakdown cover for extra peace of mind was simpl... See more
Company replied
Easily bought my car insurance online. Very easy process. Good email communication after. When the policy began I received a text message with my policy number and numbers to call if I break down or h... See more
Company replied
Generally the online experience was Generally good your insurence rates are good at this time we have been with you for some years now . Unfortunately your renewal rates are not as good as your onlin... See more
Company replied
Company details
Written by the company
Get a car insurance quote from 1st CENTRAL and you won’t be disappointed. As experts in UK motor insurance, 1st CENTRAL provides cheap car insurance for new drivers and experienced drivers, along with a high standard of customer service. Our friendly support teams are on hand to help you with your car insurance quote. We can customize your affordable car insurance policy with optional extras including Legal Cover, Personal Accident Cover, Hire Car, Excess Protect and RAC Breakdown Cover.
Who We Are
Written by the company
- We offer Defaqto 5-Star rated car insurance
- Our car insurance provides quality cover and includes a comprehensive range of features and benefits including a courtesy car, £1500 of key cover and 90 days driving in Europe, as standard
- We’re competitive on price
- We’ve got some very smart people in our pricing team (and some clever technology) monitoring the market to make sure we’re always giving the best price possible. We’re pretty hot on fraud too, which helps us keep our premiums lower.
- We’re not all talk
- If you make a claim, we’ll look after you. You'll be assigned a Personal Claims Advisor, enjoy free collection and delivery of your vehicle, a 5 year warranty on all repairs, mobile repairs and estimates where possible, and like for like vehicle replacement.
- We’re nice people
- All of this is backed up by support from our friendly call centre. Our call centre is open at sensible times including weekends and our claims line is open 24/7, 365 days a year.
Contact info
Perrymount road, RH16 3SY, Haywards Heath, United Kingdom
- 1stcentralinsurance.com
4.4
Excellent
184K reviews
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To expencive..took 20 minite.s to get…
To expencive..took 20 minite.s to get threw on fone...never recieved my policy on time...would not reccomend to anyone...wont be renewing with 1st central again...have been with you for 5year.s ...NEVER AGAIN
May 21, 2026
Reply from 1st CENTRAL Insurance
Hi
We are truly sorry to hear about your recent experience and the issues you faced. We appreciate your feedback and will review our processes.
Emily
Eaay to use online and friendly people
May 18, 2026
Reply from 1st CENTRAL Insurance
Hi
We appreciate your feedback! We are glad you found us easy to use and friendly.
Emily
Fast, Reliable Service . .
Following an accident with my car (on a Sunday) after reporting this to 1St Central - my car was recovered from the accident site - an hour following report. The speed of their response was amazing! I have an ongoing dialogue with this Insurance Company and all my queries have been answered promptly. i highly recommend 1st Central.
May 17, 2026
Reply from 1st CENTRAL Insurance
Hi
We are so pleased to hear about your positive experience with our accident recovery service and prompt responses. We appreciate you sharing your recommendation!
Emly
We can't log or get email code to…
We can't log or get email code to approve insurance and the ai chat bot can't understand 3 word questions
May 21, 2026
Reply from 1st CENTRAL Insurance
Hello,
Thank you for your feedback. We’re sorry to hear your experience with us hasn’t been as positive as we’d hoped it would be.
Let’s see if we can help put this right for you. Just give our team a call on 0333 043 2055 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm.
Emily
Reply from 1st CENTRAL Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Easy online service
May 18, 2026
Reply from 1st CENTRAL Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Reply from 1st CENTRAL Insurance
Hi
We are happy our process was easy and affordable for you.
Emily
Reply from 1st CENTRAL Insurance
Hi
We appreciate your five-star review! We are happy our team was helpful.
Emily
They will try and get as much money off…
They will try and get as much money off you when you cancel your insurance. I was a provisional licence holder and they are to charge me £70 for my breakdown cover when I have added it to my policy. Don't insure with them they will try since you.
May 21, 2026
Unprompted review
Reply from 1st CENTRAL Insurance
Hi
We are sorry to hear about your experience when cancelling your insurance. We appreciate you sharing your feedback and will review your concerns regarding the breakdown cover charge.
Emily
Reply from 1st CENTRAL Insurance
Hi
Thanks for your feedback! We're glad our extras selection was easy for you.
Emily
Sorted my car insurance through the…
Sorted my car insurance through the Meerkats. 1st Central came up with a great price. Highly recommended....
May 18, 2026
Reply from 1st CENTRAL Insurance
Hi
We're so pleased you found a great price for your car insurance. Thank you for your five-star review!
Emily
Reply from 1st CENTRAL Insurance
Hi
We appreciate your feedback! We are so glad you had a good experience.
Emily
Reply from 1st CENTRAL Insurance
Hi
We're happy to hear that you found our service quick, easy, and well-priced. We appreciate your feedback.
Emily
My details was throughly checked and…
My details was throughly checked and the quote was ideal for me.
May 21, 2026
Reply from 1st CENTRAL Insurance
Hi
We are so glad your details were checked and the quote was ideal. Thank you for your review.
Emily
Reply from 1st CENTRAL Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Reply from 1st CENTRAL Insurance
Hi
We appreciate your feedback. We are always working to improve our services and speed.
Emily
Reply from 1st CENTRAL Insurance
Hi
We appreciate your feedback! We're glad our site was easy to navigate for you.
Emily
Easy to use.
May 21, 2026
Reply from 1st CENTRAL Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Reply from 1st CENTRAL Insurance
Hi
We appreciate your five-star review! We are glad you found our instalment payments and people reliable.
Emily
I am satisfied with your administrative…
I am satisfied with your administrative process, your insurance prices are reasonable, and everything is done on time.
May 21, 2026
Reply from 1st CENTRAL Insurance
Hi
We appreciate your positive feedback! We're glad our administrative process, reasonable prices, and timely service met your expectations.
Emily
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