The process of obtaining insurance online was very easy. I’m unable to comment on any other aspects of their services as I’ve only just taken out the policy.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
recently got my car insurance with 1st Central and found the whole process really easy and straightforward. The quote was very competitive, and adding breakdown cover for extra peace of mind was simpl... See more
Company replied
Easily bought my car insurance online. Very easy process. Good email communication after. When the policy began I received a text message with my policy number and numbers to call if I break down or h... See more
Company replied
Generally the online experience was Generally good your insurence rates are good at this time we have been with you for some years now . Unfortunately your renewal rates are not as good as your onlin... See more
Company replied
Company details
Written by the company
Get a car insurance quote from 1st CENTRAL and you won’t be disappointed. As experts in UK motor insurance, 1st CENTRAL provides cheap car insurance for new drivers and experienced drivers, along with a high standard of customer service. Our friendly support teams are on hand to help you with your car insurance quote. We can customize your affordable car insurance policy with optional extras including Legal Cover, Personal Accident Cover, Hire Car, Excess Protect and RAC Breakdown Cover.
Who We Are
Written by the company
- We offer Defaqto 5-Star rated car insurance
- Our car insurance provides quality cover and includes a comprehensive range of features and benefits including a courtesy car, £1500 of key cover and 90 days driving in Europe, as standard
- We’re competitive on price
- We’ve got some very smart people in our pricing team (and some clever technology) monitoring the market to make sure we’re always giving the best price possible. We’re pretty hot on fraud too, which helps us keep our premiums lower.
- We’re not all talk
- If you make a claim, we’ll look after you. You'll be assigned a Personal Claims Advisor, enjoy free collection and delivery of your vehicle, a 5 year warranty on all repairs, mobile repairs and estimates where possible, and like for like vehicle replacement.
- We’re nice people
- All of this is backed up by support from our friendly call centre. Our call centre is open at sensible times including weekends and our claims line is open 24/7, 365 days a year.
Contact info
Perrymount road, RH16 3SY, Haywards Heath, United Kingdom
- 1stcentralinsurance.com
4.4
Excellent
184K reviews
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Nice to see prices going down as well…
Nice to see prices going down as well as up appreciate loyalty to customers goes a long way
May 21, 2026
Reply from 1st CENTRAL Insurance
Hi
We're glad you appreciate our pricing and loyalty. We value your continued support!
Emily
Reply from 1st CENTRAL Insurance
Hi
We appreciate your five-star review. We are so glad you found our service simple and hassle-free. Thank you for your feedback.
Emily
Reply from 1st CENTRAL Insurance
Hi
We're glad setting up your car insurance was quick and easy! Thank you for your 5-star review.
Emily
I would give 5 stars but I can't get my…
I would give 5 stars but I can't get my new policy in my portal I called but the lady did not know how to sort it and would like it sorted please
May 18, 2026
Reply from 1st CENTRAL Insurance
Hello,
Thank you for your feedback.
Let’s see if we can help put this right for you. Just give our team a call on 0333 043 2055 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm.
Emily
Reply from 1st CENTRAL Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
easy to follow and put together smooth…
easy to follow and put together smooth transaction
May 21, 2026
Reply from 1st CENTRAL Insurance
Hi
We appreciate your feedback! We're glad the process was easy and the transaction smooth.
Emily
I couldn't manage to speak to an…
I couldn't manage to speak to an advisor on the telephone as my renewal quote was cheaper, than I paid but my card details where incorrect. I find not speaking to a human being is so frustrating. I feel i should be refunded the difference between my more expensive quote and the cheaper one
May 18, 2026
Reply from 1st CENTRAL Insurance
Hello,
Thank you for your feedback. We’re sorry to hear your experience with us hasn’t been as positive as we’d hoped it would be.
Let’s see if we can help put this right for you. Just give our team a call on 0333 043 2055 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm.
Emily
Right conditions and right price
May 21, 2026
Reply from 1st CENTRAL Insurance
Hi
We are pleased you found our conditions and pricing suitable.
Emily
Reply from 1st CENTRAL Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Customer service
What a amazing service knowledge of the product and professionallism.
Would 100percent recommend to friends and family.and the price amazing compared to other sites
May 21, 2026
Reply from 1st CENTRAL Insurance
Hi
We truly appreciate your fantastic review! We're so happy to hear you found our service, product knowledge, and professionalism amazing, and our prices competitive.
Emily
Reply from 1st CENTRAL Insurance
Hi
We're glad our online process was fast and easy for you. Thank you!
Emily
Made my car insurance schedule easy to…
Made my car insurance schedule easy to read through and understand. Everything made clear.
No need to shop around other insurance companies
May 21, 2026
Reply from 1st CENTRAL Insurance
Hi
We're so glad you found your car insurance schedule easy to understand. We appreciate your positive feedback!
Emily
Reply from 1st CENTRAL Insurance
Hi
We are glad the process was quick and easy. Thank you for your feedback.
Emily
Easy to sort out.
May 21, 2026
Reply from 1st CENTRAL Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Reply from 1st CENTRAL Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Very good quick easy
May 18, 2026
Reply from 1st CENTRAL Insurance
Hi
We appreciate your feedback and are so glad our service was quick and easy for you to use!
Emily
Renewal price went up 50%
Renewal price went up 50%
They cancelled to get me a new quote for a better price and it actually doubled last years price
No thanks .
May 21, 2026
Reply from 1st CENTRAL Insurance
Hi
We appreciate you sharing your concerns about the renewal price increase. We understand your frustration with the significant change. We are reviewing this matter.
Emily
Reply from 1st CENTRAL Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Reply from 1st CENTRAL Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Reasonable price
May 18, 2026
Reply from 1st CENTRAL Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
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