The process of obtaining insurance online was very easy. I’m unable to comment on any other aspects of their services as I’ve only just taken out the policy.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
recently got my car insurance with 1st Central and found the whole process really easy and straightforward. The quote was very competitive, and adding breakdown cover for extra peace of mind was simpl... See more
Company replied
Easily bought my car insurance online. Very easy process. Good email communication after. When the policy began I received a text message with my policy number and numbers to call if I break down or h... See more
Company replied
Generally the online experience was Generally good your insurence rates are good at this time we have been with you for some years now . Unfortunately your renewal rates are not as good as your onlin... See more
Company replied
Company details
Written by the company
Get a car insurance quote from 1st CENTRAL and you won’t be disappointed. As experts in UK motor insurance, 1st CENTRAL provides cheap car insurance for new drivers and experienced drivers, along with a high standard of customer service. Our friendly support teams are on hand to help you with your car insurance quote. We can customize your affordable car insurance policy with optional extras including Legal Cover, Personal Accident Cover, Hire Car, Excess Protect and RAC Breakdown Cover.
Who We Are
Written by the company
- We offer Defaqto 5-Star rated car insurance
- Our car insurance provides quality cover and includes a comprehensive range of features and benefits including a courtesy car, £1500 of key cover and 90 days driving in Europe, as standard
- We’re competitive on price
- We’ve got some very smart people in our pricing team (and some clever technology) monitoring the market to make sure we’re always giving the best price possible. We’re pretty hot on fraud too, which helps us keep our premiums lower.
- We’re not all talk
- If you make a claim, we’ll look after you. You'll be assigned a Personal Claims Advisor, enjoy free collection and delivery of your vehicle, a 5 year warranty on all repairs, mobile repairs and estimates where possible, and like for like vehicle replacement.
- We’re nice people
- All of this is backed up by support from our friendly call centre. Our call centre is open at sensible times including weekends and our claims line is open 24/7, 365 days a year.
Contact info
Perrymount road, RH16 3SY, Haywards Heath, United Kingdom
- 1stcentralinsurance.com
4.4
Excellent
184K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from 1st CENTRAL Insurance
Hi
We're so pleased you found the process straightforward and clear. Thank you for your feedback!
Emily
Reply from 1st CENTRAL Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Polite staff when renewing my policy
Polite staff when renewing my policy. Good end to end service. Than you.
May 21, 2026
Reply from 1st CENTRAL Insurance
Hi
We are so pleased to hear about your positive experience with our team. Thank you for your kind words!
Emily
Automatically put the price up but…
Automatically put the price up but would lower it if I called, not very customer friendly of them. Just offer the lowest price for your customers??
Edit after response: Nice corpo bs you don't care, you are just replying for your kpi metrics.
May 18, 2026
Reply from 1st CENTRAL Insurance
Hi
We appreciate your feedback regarding our pricing. We are reviewing our policies to ensure fairness for all customers.
Emily
The service was generally good
The service was generally good, except that the certificate took several days to be emailed which hampered efforts to get a residents parking permit issued by the council
May 18, 2026
Reply from 1st CENTRAL Insurance
Hi
We appreciate your feedback and regret the delay in receiving your certificate. We understand this caused an issue with your parking permit. We are reviewing our processes to prevent future delays.
Emily
Very straightforward booking through…
Very straightforward booking through Compare the Market so I get good Meerkat offers too.
Good price after shopping around
Thank you for giving me peace of mind 🙂
May 18, 2026
Reply from 1st CENTRAL Insurance
Hi
We're so pleased you found our booking process straightforward and secured a great price. It's wonderful to know we could provide you with peace of mind!
Emily
East to apply and cheapest than all i…
East to apply and cheapest than all i find thanks
May 18, 2026
Reply from 1st CENTRAL Insurance
Hi
We're happy to hear you found our product easy to apply and affordable. We appreciate your positive feedback!
Emily
Reply from 1st CENTRAL Insurance
Hi
We appreciate your five-star review! We are so glad our staff was friendly, helpful, and polite.
Emily
Reply from 1st CENTRAL Insurance
Hi
We appreciate your five-star review! We're glad our service was easy and simple for you.
Emily
Excellent service and communication.
May 18, 2026
Reply from 1st CENTRAL Insurance
Hi
We appreciate your kind words. We are so glad you had an excellent experience with our service and communication.
Emily
Reply from 1st CENTRAL Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Reply from 1st CENTRAL Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Reply from 1st CENTRAL Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Reply from 1st CENTRAL Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
Reply from 1st CENTRAL Insurance
Hi
We appreciate your five-star review and are glad you had a good experience with our service.
Emily
Best I found so far
Found the whole thing of setting up a new insurance for my car easy with have a app to sign into. And to go though everything I needed in changing it over much better. Thanks 😊
May 18, 2026
Reply from 1st CENTRAL Insurance
Hi
We are so glad to hear that our app made setting up your new car insurance easy and convenient. Thank you for your wonderful feedback!
Emily
How fast and easy it all was to fill…
How fast and easy it all was to fill form in also How fast my cover got sorted out.
May 18, 2026
Reply from 1st CENTRAL Insurance
Hi
We appreciate your feedback! We are so glad the process was fast and easy, and that your cover was sorted out quickly.
Emily
Reply from 1st CENTRAL Insurance
Hi
Thanks for your great feedback! We always aim to give the best service and price to our customers 😊.
Emily
The price was a major factor.
The price was a major factor.
All secondary items (legal cover, breakdown etc) included where others are an additional cost.
May 18, 2026
Reply from 1st CENTRAL Insurance
Hi
We're so glad to hear you found our pricing and inclusive extras to be a major benefit. Thank you for your positive feedback!
Emily
You are a good insurance company and I…
You are a good insurance company and I thank you for your efforts.
May 18, 2026
Reply from 1st CENTRAL Insurance
Hi
We appreciate your five-star review! We are glad you recognize our efforts. Thank you for your kind words.
Emily
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.