1st Choice Spares UK Ltd Reviews 26,213

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 173 reviews, reviewers had a great experience with this company. Many customers praise the service for its efficiency, finding parts quickly and easily, often receiving multiple quotes within a short time frame. The delivery service is frequently highlighted as speedy and reliable, with parts arriving in good condition and at reasonable prices. People appreciate the ease of ordering and the overall helpfulness of the service, often saving significant amounts compared to new parts. However, some customers experienced issues with product accuracy, receiving parts that were incorrect, damaged, or not as described, leading to inconvenience and additional costs. A few other people also felt that response times could be slow, or that parts were not available after purchase, causing delays and frustration.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy, with some reviewers receiving incorrect or... See more

Service

Customers generally report positive experiences with the service, finding it easy to use and efficient in... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast and timely... See more

Price

Customers consistently note positive experiences with price, often finding outstanding and reasonable prices... See more

Response time

Users describe ambiguous interactions with response times, with many customers reporting quick and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I requested a parcel shelf for my Citroen C1 VTR (09 plate), and received quotes quickly ranging from reasonable to overpriced (in my opinion). I chose the lowest quote from A1 Allcars Ltd., which wa... See more

Rated 4 out of 5 stars

Was very impressed with the service. I found it easy to use, and offered me the ability to do a fresh search when I found an offer was too expensive. I also tried to purchase an item which the... See more

Rated 4 out of 5 stars

I have been searching for a part for my car for several months and 1st Choice spares were able to find one for me in a few days. Ordering was easy and part was delivered in reasonable timescale. Commu... See more

Company replied

Rated 4 out of 5 stars

After trying the local dealer for rear headrest for a suzuki ignis, I tried this company. Had 3 quotes within the hour. All reasonable. I hadn't bought anything like this before so took a chance. Bril... See more


Company details

  1. Auto Parts Store

Written by the company

Find a part Fast! Buy cut price car parts with our free on-line part finder to save time and money. Tell us what you need and compare no obligation prices, then decide which star rated seller is best for you. We'll check stock from over 200 depots so you can compare prices on-line with no obligation. Why ring round yourself when you can do it all at once!


Contact info

3.9

Great

TrustScore 4 out of 5

26K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 3 out of 5 stars

Poor product but polite and eventually fully refunded

Good and bad aspects. Put in touch with a dealer who was very easy to deal with other than sending me a secondhand part that didn't work (electrical female end damaged with all the wires exposed making connection into the male clip in the van impossible). They were polite, easy to deal with and I was fully refunded including the return postage that I paid but it did take c6wks, umpteen emails and a trip to the post office which could have been avoided if they had not tried to sell a clearly, critically damaged part.

November 3, 2025
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Thanks for your recent feedback.

We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.

If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact

All the best
Customer Care - 1st Choice.

Rated 5 out of 5 stars

Needed a new sub frame for my Honda…

Needed a new sub frame for my Honda Civic, brand new it would have cost me a £1000, Checked out 1st choice and they had got me several quotes within a couple of hours, only paid £140 for a salvaged one.. Payment was easy and the part was with me within 5 days, great service all the way around

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

could not find Isuzu rodeo oil seal…

could not find Isuzu rodeo oil seal anywhere, back order at dealers. went 1st choice spares and got a quote within the hour. purchased part and supplier posted same day. postage reasonable. great service from 1st choice and supplier. highly recommended, thankyou

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Worked brilliantly for me

Worked brilliantly for me. Within a couple of hours I received several offers of the part at different prices. I got the part at a good price and delivery was fairly quick. I will use again.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend

Good comms. Well packaged and delivered quickly! Item was it great condition and works as expected. Would recommend!

Thanks.

November 6, 2025
Unprompted review
Rated 1 out of 5 stars

No Parts!

Used for the first time. 2 weeks later and I still have t received the parts from the supplier.

After constantly ringing up Orange Autosalvage they promised that the item would be with me soon, however, they admitted as of yesterday (now 4weeks since purchasing part) they don’t have it.

November 7, 2025
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Update 13.11.2025 11:08hs
Hi
Thank you for providing the information via our contact page. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.

Update 13.11.2025 10;32hs
We see that you have updated the review; however, you still have not provided a request number or email used to make an enquiry. This means we cannot investigate further, or confirm that you enquired via our service.

Visit the page below and provide the information requested if you do not want to provide these via TrustPilot.

https://www.1stchoice.co.uk/contact

All the best
Customer Care - 1st Choice.






Thanks for your recent feedback.

We are a Parts Location site and do not actually supply parts ourselves. We have asked you for information via Trustpilot as the name given is not identifiable in our database.

Unfortunately, you have not replied with that information [such as request number or email used to make an enquiry]. This means we cannot investigate further, or confirm that you enquired via our service.

We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and provide the information requested.

https://www.1stchoice.co.uk/contact

All the best
Customer Care - 1st Choice.

Rated 2 out of 5 stars

Delay in dispatching

Delay in dispatching . I paid on 16 October but part was not dispatched until 27 October .
Other than that part was OK and price was OK .

October 16, 2025
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Thanks for your recent feedback.

We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.

If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact

All the best
Customer Care - 1st Choice.

Rated 1 out of 5 stars

Not worth at all too dear

too expensive parts its the same one buying of the market shops there are some scam around here you got beware of them can be really not to trust them

October 21, 2025
Unprompted review
1st Choice Spares UK Ltd logo

Reply from 1st Choice Spares UK Ltd

Thanks for your recent feedback.

Our records show that you made 10 parts requests over three days and a breaker's quote was issued for each one, bar one. In some instances multiple quotes were issued.

Please log in to your account to view the details: https://www.1stchoice.co.uk/login

If you have a particular concern about a quote issued then please inform us here: https://www.1stchoice.co.uk/report-problem

All the best
Customer Care - 1st Choice.

Rated 5 out of 5 stars

Power Steering Pipes

Inputted my part number and 5 minutes later 2 offers appeared for power steering pipes for a 20 year old Jaguar XJR.
Still to be fitted and hopefully they are the correct ones ! If not will be interesting to see how the returns system works.
So far very pleased and would recommend trying them.
Stewart Savage.

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

Very prompt response with a quote

Very prompt response with a quote. 1st choice also called to confirm that the part I wanted was correct. It arrived the next day and my car is back on the road. Many thanks.

October 29, 2025
Unprompted review

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