1Stop Insurance - part of Adler Fairways Reviews 829

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

The reason why I use Richard's company is because it's quick and easy and I make sure I am getting the right level of cover. I'd rather do that than find that I am under covered or don't have the righ... See more

Company replied

Rated 5 out of 5 stars

We'd left it to the last minute to renew our business insurance and found the quoted costs had risen. We contacted 1Stop who quickly got back to us with a quote, costing about half of the previous quo... See more

Company replied

Rated 5 out of 5 stars

I have dealt with 1Stop Insurance for many years and have always found them to be friendly, helpful and knowledgeable. They will always go the extra mile to assist and find the best offer. I especiall... See more

Company replied

Rated 5 out of 5 stars

I have insured my vehicle with 1 stop for some years now and find them to be efficient, friendly and competitive in searching for the best deals. Sally Richard and Samantha are all very helpful for... See more

Company replied

Company details

  1. Insurance Broker
  2. Consultant

Written by the company

1 Stop Insurance - Meeting and surpassing our clients general insurance needs for over 30 years. We are Independent, fast, friendly and competitive.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

829 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Near 3 years ago (8 6 2023 I have been depressed with Jeannes illness & she passed 15 12 2023 so the next part I will have enter any date within the past year to continue)a car 4X4 reversed into me…

Two year ago a car 4X4 reversed into me in a Hopital queue or mixed Traffic Ambulances & Private Cars! I was taking my long term partner Jeanne for her Liver Cancer assessment although the prognosis was Terminal! Poor Jeanne! A Liver Transplant NOT POSSIBLE! WHY I DONT KNOW OR WHY WITH REGULAR BLOOD TESTS HER FAINTING REGULARLY WASNT KNOWN. HER WHOLE BODY TURNED LOBSTER COLOUR! A RETIRED GP SAID SH URGENTLY NEEDS TO SEE AN ONCOLOGIST & WROTE A LETTER TO OUR GP IN LEWISHAM! IT WAS 4 MONTHS TO WAIT FOR AN APPT AT ST GEORGES WOOLWICH! ULTRA SOUND FOUND TUMOURS IN HER LIVER & APPARENTLY TOO LATE !
ANYWAY THE GUY THAT CRASHED INTO US A SMILING COCKY MUSLIM SAID NO DAMAGE AS HE PICK ED MY HEADLIGHTS WHICH HAD POPPED OUT OF THEIR SOCKETS WITH THE FORCE OF HIS CHARGE BACKWARDS. ALTHOUGH I HAD FULLY COMPREHENSIVE INSURANCE INCLUDING A CAR REPLACEMENT I STILL HAVENT RECEIVED A PENNY AS THE OTHER DRIVER WOULD NOT GIVE ME HIS NAME & ADDRESS! HE WAS STUCK IN THE TRAFFIC QUEUE. I PHONED 999 FOR POLICE & THEY DID NOTHING. I FOUGHT IT WAS ILLEGAL NOT TO EXXHANGE NAMES & ADDRESSES. THE OPERATOR SAID TO ME I HAVE HIM RECORDED REFUSING YOU HIS DETAILS ! THE POLICE DID NOTHING & I HABE NOT BEEN PAID PR PROVIDED WITH A CAR . ONE STOP JUST SAID I DIDNT GET HIS NAME & ADDRESS????? AXA ALTHOUGH THE UNDERWRITERS HAVE NOT PAID ME EITHER! SO IT SEEMS IF YOU ADMIT NOTHING IN AN ACCIDENT THAT IS YOUR FAULT THE POLICE & INSURANCE COMPANIES WILL DO NOTHING! I WONDER IF I SET LIGHT TO THEIR BUILDINGS I WILL HET SOME RESPECT AN ACTION! TO MAKE MATTERS WORSE ONE STOP STOPPED MY INSURANCE DDM . THE ASSESSORS NEVER TURNED UP TO REVIEW MY VEHICLE SO IT STOOD OUTSIDE ONE DAY THE POLICED TURNED UP STATING I WAS NOT INSURED I SAID IT IS WITH THIS ONLINE COMPANY BUT APPARENTLY THEY STOPPED MY DDM WITHOUT MY KNOWLEDGE OR MY INSTRUCTION. THE POLICE IMPOUNDED MY CAR & I BELIEVE IT TO BE IN THE POLICE POUND I AM SO DISGUSTED WITH THESE ACTIONS AGAINST A WHITE INDIGENOUS HETEROSEXUAL! WHAT HAS HAPPENED TO THE UK NO LONGER HONEST & UP RIGHT PEOPLE BUT A MEAN CLANDESTINE ANTI INDIGENOUS SOCIETY OF RAPISTS & MURDERERS UNCHECKED & A TREASONOUS STARMER BLAIR & LABOUR POLITICIANS & THE RIDICULOUS SAGA OF THE CHAGOS ISLANDS GIVEN TO ENEMIES WHO WE PAY ! WE PAY! CAN SOMEBODY WAKE ME FROM THIS WOKE NIGHTMARE! JEANNE HAS BEEN IN SPIRIT FOR TWO YEARS & SHE IS CAUSING THESE MONSTER RULERS LEADERS & "BUSINESSMEN" CROOKS PROBLEMS! THANK YOU FOR YOUR ATTENTION! LIKE CHRIST I ONLY TELL TRUTH SO THEY ARE TRYING TO CRUCIFY ME! I HAVE MUCH WRITTEN TO BE RELEASED OUTLINING THE CROOKS IN PARLIAMENT CIVIL SERVICE "BUSINESS" PEOPLE. THE INCIDENT ACTUALLY NEAELY 3 YEARS NOW CAR REVERSING INTO ME JUST AFTER NOON 8TH JUNE 2023. THE CALENDER NEXT WILL NOT ALLOW ME TO ENTER INFORMA

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from 1Stop Insurance

Excellent service from 1Stop Insurance. For a number of reasons a slightly complicacted quote for insurance for my two cars was handled very efficiently by Richard and his team. A premium rebate following verification of an incident not being my fault was very promtly actioned by 1Stop Insurance. Many Thanks.

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

Poor broker service

Poor broker service. If you only want a broker to source you a policy, then fair enough, they did their job, but that is as far as it goes.
Never explained our policy’s and all the conditions in it and when it came to making a claim, all they did is give us a phone number for the insurance company, so you might as well go directly with an insurer. Very disappointed.

August 1, 2025
Unprompted review
1Stop Insurance - part of Adler Fairways logo

Reply from 1Stop Insurance - part of Adler Fairways

We explain all policies to our client and send full policy terms in writing. If clients choose not to read these as directed to in our covering letters and email we can hardly be held responsible.

As far as claims reporting goes, we not only directed the client to the insurers claims line (as insurers usually require direct reporting these days) but then followed it up by email and in phone conversations with the client. Assisting as and when required with advice.

Rated 5 out of 5 stars

Fantastic services

Highly recommend, Zhaneta was very professional, honest and knowledgeable on insurance products. I felt very comfortable buying my first insurance product.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Personal service

Personal service, very responsive. This is the second time I have used them and they have been great at finding me a good price. Highly recommended.

April 22, 2025
Unprompted review
1Stop Insurance - part of Adler Fairways logo

Reply from 1Stop Insurance - part of Adler Fairways

Many thanks for your review and recognition that we really try to get competitive general insurance for our clients with a 1St Class service each and every time. Appreciated.

Rated 5 out of 5 stars

Efficient and professional service

Efficient and professional service. Have used many times and they are experts in their field. Good old fashioned honest advice and support.

April 16, 2025
Unprompted review
1Stop Insurance - part of Adler Fairways logo

Reply from 1Stop Insurance - part of Adler Fairways

Many thanks for the kind words and recognition that old fashioned service but with a modern twist is best.

Rated 5 out of 5 stars

Great communication and service from…

Great communication and service from Richard. Been using them for years

April 10, 2025
Unprompted review
1Stop Insurance - part of Adler Fairways logo

Reply from 1Stop Insurance - part of Adler Fairways

Many thanks. We are glad that our 1st class service has continued to impress.

Rated 5 out of 5 stars

Really easy and efficient service every…

Really easy and efficient service every time.

March 27, 2025
Unprompted review
1Stop Insurance - part of Adler Fairways logo

Reply from 1Stop Insurance - part of Adler Fairways

Many thanks. We try to make general insurance renewal as easy a process as possible without our clients missing out on receiving full information and advice.

Rated 5 out of 5 stars

Excellent services

March 20, 2025
Unprompted review
1Stop Insurance - part of Adler Fairways logo

Reply from 1Stop Insurance - part of Adler Fairways

Many thanks. We really do try to give every client 1st class service on their general insurance so matters are swift, efficient and trouble free.

Rated 5 out of 5 stars

Exemplary service.

We have used the company for many years and have always found them to be exceptionally helpful and pleasant and to do their best to find us the best cover for our needs.

February 21, 2025
Unprompted review
1Stop Insurance - part of Adler Fairways logo

Reply from 1Stop Insurance - part of Adler Fairways

Thank you for your continued loyalty and recognition of our work to ensure you receive the best general insurance cover and price we can obtain.

Rated 5 out of 5 stars

Richard Hiscox over the years has…

Richard Hiscox over the years has always been helpful and constructive. He is much appreciated

March 21, 2025
Unprompted review
1Stop Insurance - part of Adler Fairways logo

Reply from 1Stop Insurance - part of Adler Fairways

Many thanks for the kind words. We try to treat all clients as we would want to be treated and ensure only a 1st class service is given.

Rated 5 out of 5 stars

Excellent Service!

I have used 1Stop insurance for a range of cover, both business and personal, and I have always found their service to be first class. They take the time to find you the best cover, both price and risk, but always priotising risk, giving me complete peace of mind. I have recommended them to colleagues and friends because I have complete trust that their needs will be well taken care of.

February 14, 2025
Unprompted review
1Stop Insurance - part of Adler Fairways logo

Reply from 1Stop Insurance - part of Adler Fairways

Many thanks for the review and your loyalty over so many years for your general insurance needs.

Rated 5 out of 5 stars

Sound advice and good value

I'm now a longstanding client and I have always found Richard and his staff courteous and efficient, offering sound advice and good value.
I wish them well as they begin a new chapter and will happily continue my association.

March 13, 2025
Unprompted review
1Stop Insurance - part of Adler Fairways logo

Reply from 1Stop Insurance - part of Adler Fairways

Many thanks for the kind words and loyalty. As a company we have always strived to treat each General Insurance client in the manner we would wan to be treated and our 1St Class service and competitive premiums is something we intend to continue now we are part of Adler Fairways.

Rated 5 out of 5 stars

Honest and there when you need advice.

March 12, 2025
Unprompted review
1Stop Insurance - part of Adler Fairways logo

Reply from 1Stop Insurance - part of Adler Fairways

Many thanks for your review and we are happy to have been able to assist you over many years with your general insurance requirements.

Rated 5 out of 5 stars

Great service and value

Helpful, clear communication about changes to premium and competitive rates

March 6, 2025
Unprompted review
1Stop Insurance - part of Adler Fairways logo

Reply from 1Stop Insurance - part of Adler Fairways

Glad our services continues to impress. It is always a balance between a competitive cost whilst not sacrificing cover.

Rated 4 out of 5 stars

Excellent Service from 1Stop

I've been obtaining insurance products from 1Stop Insurance for more years than I care to remember now. Even in 2025, the service that Richard and his team provide has not changed - in fact, it has probably improved what with the advances in technology and the systems they can access. I'd have no hesitation in recommending 1Stop to anyone; and they will continue to be my 'go to' for renewals and new product requirements.

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Always helpful and go the extra mile to ensure the best insurance quote. I have absolute trust in this company.

February 12, 2025
Unprompted review
1Stop Insurance - part of Adler Fairways logo

Reply from 1Stop Insurance - part of Adler Fairways

Happy to have been of assistance this year and many thanks for your many years of loyalty. We really do try to treat every client as we would want to be treated so its wonderful to see that rewarded with your trust in our ability to meet your general insurance needs.

Rated 5 out of 5 stars

Great service, as always...

Great service, as always, from 1 Stop. Very helpful and always find the right product at the right price...thank you

February 24, 2025
Unprompted review
1Stop Insurance - part of Adler Fairways logo

Reply from 1Stop Insurance - part of Adler Fairways

Glad we were able to impress with our 1st class and comprehensive general insurance consultancy.

Rated 5 out of 5 stars

Family feel

Very informative and has the feel of a private family business.

February 21, 2025
Unprompted review
1Stop Insurance - part of Adler Fairways logo

Reply from 1Stop Insurance - part of Adler Fairways

Many thanks and happy to have been able to assist with your general insurance needs again this year.

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