1strescueandrecoveryservices Reviews 

695
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 266 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and reassuring during stressful roadside breakdown situations. Many consumers highlight the prompt arrival times, excellent communication, and overall efficiency of the vehicle recovery process. Reviewers often note that the team goes the extra mile to ensure safe transport home. Some reviewers were not happy with extended waiting times and unexpected delays before receiving assistance. People mentioned having to wait several hours on the road in difficult conditions while trying to get updates. A few customers also experienced issues regarding vehicle suitability and transport equipment during recovery.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting prompt arrivals and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, kindness, and ability to... See more

Delivery service

People report ambiguous experiences with delivery service, as opinions are sharply divided regarding arrival... See more

Response time

Customers had ambiguous experiences with response time, as opinions and waiting periods varied widely. Many... See more

Customer service

Clients share positive opinions on customer service, highlighting helpful and caring support during difficult... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m only giving this high score because of Nick the excellent driver of the recovery truck. He couldn’t have been more helpful and was an excellent representative of the company. On the downside, eve... See more

Rated 5 out of 5 stars

Was passed to this company by RAC. RAC took two hours before passing it onto 1st rescue. I was called straight away and given accurate timings unlike RAC. Driver was professional and recovered me to m... See more

Rated 5 out of 5 stars

AA passed us on to this company very quickly when my daughter broke down in my car. They communicated well and frequently, had her collected within an hour of advising they were doing the job. Droppe... See more

Rated 5 out of 5 stars

We were stuck 50 miles from home after a funeral … the car refused to start. RAC guy came and decided the car had to be transported home on a low loader. They passed the job to 1st Recovery who sen... See more


Company details

  1. Towing Service
  2. Car Service

Written by the company

Breakdown Recovery Assistance, We are here 24/7 365 days a year to keep you moving. We are a small family business attending roadside breakdowns and accidents since 2019.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

695 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(695)

266 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

We were picked up by Zack. Quite a stressful time, he dealt with things efficiently and got us to our destination safely

May 23, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute jokers

Absolute jokers. My car is still where it was yesterday. You sent someone who wasn’t allowed to move the car, only allowed to do a repair even though I flagged the car as undrivable. She left and you said someone else would come to move 2 hours later only for you to ring 10 minutes before they were due to cancel. All this while the app said they were still en route. I will be writing a full complaint and expect appropriate compensation for sitting in a Corsa for 6 hours for no reason.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

I broke down with a flat battery just…

I broke down with a flat battery just when I was picking my wife up from hospital they sent me a link it was so quick I got a message back saying they'd be with me within an hour and they turned up forty minutes later I was back on the road within the hour

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Fantastic! Would highly recommend, the service was very fast and professional! Got to me within 30 minutes of me breaking down and I got a phone call to ensure where I was! The driver was very friendly and helpful! Would 100% use again

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Once again this company got me out of a…

Once again this company got me out of a hole created by RAC inefficiency. They appreciated the peculiar problem I faced and rearranged a proposed collection date and time to assist me. Very impressed and grateful. Driver both experienced and courteous. Service excellent.

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Super fast service

Super fast service.

Within 30 minutes breakdown had arrived, John the driver was very kind and went the extra mile to ensure my car was recovered.

I would defo use this service again.

Customer from Oswaldtwistle, Lancashire

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

The recovery driver was a very kind and…

The recovery driver was a very kind and nice lady. She tried to tell me where I could get the parts on Sunday and how I could fix it myself, but the car was typical, so I couldn't fix it myself. However, she dropped me home, which was also very nice.AA one of the best UK Breakdown Services.

May 17, 2026
Unprompted review
Rated 5 out of 5 stars

Our experience with this recovery agent…

Our experience with this recovery agent on 15 May 26 was second to none. We found the service to be efficient, very professional and the driver was friendly and helpful. Car recovered from a difficult location on the M62 in less than a hour what more could one ask for?

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding experience

Absolutely outstanding experience. Good communication and really reassuring updates. A female mechanic arrived and that (as a lone female ) was impressive. She was awesome. She diagnosed my car issues and for the car back on the road. She also suggested a couple of useful tips should I find myself in a fix again. All this at 2 am in the morning. Great experience.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant . Passed over by RAC immediate contact and information on how long recovery would be . Brilliant driver (Brit,I think) she did a fantastic job and looked after my car . Thank you so much

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

I broken down on westbound near…

I broken down on westbound near blackpool , I waited ages for rac they sent 1strescueandrecoveryservice and the gentleman steve I think he is called with the eagle tattoo on his neck , was very friendly and make the hour peaceful and had a nice friendly chat i was with my partner and my autistic daughter. I would recommend these guys . Thank you so much

May 10, 2026
Unprompted review

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