1win 

So so fraud, I have cashier account and cashier manager guide me to create game account that work for cashier, now I am trying to withdraw in game account not allowed withdrawal, 1000 Mail sent to their security team, they are not responding, totally fraud.346057412 is I'd

This is fraud what wait? When I created cashier account saying that you have best service and etc, I have sent 1000 Mails still not replying even once

Withdrawal request № SPP-21520 for 30,000 UAH has been pending for over 7 days.

1win has not provided any proof of payment, transaction ID, or clear processing timeframe.

My bank ПриватБанк confirms that there are no incoming or pending transactions related to this withdrawal.

Customer support continues to respond with generic statements about “payment system processing” without providing any verifiable details.

At this stage, there is no evidence that the withdrawal has actually been processed.

I am requesting either verifiable proof of transfer or immediate reprocessing / return of funds to my account balance.

I deposited and played fairly on 1win.
After winning, my account was restricted and my entire balance was confiscated without any clear explanation or proof of Terms & Conditions violation.
Customer support gives only template replies and refuses to provide evidence.
This looks like an unfair and unethical practice against players.
I strongly advise others to be careful with this casino.
UPDATE:
1win has requested my Gaming ID for verification.

My Gaming ID is: 10291446

Please note that my account was restricted and funds confiscated without any clear explanation or reference to specific Terms & Conditions. I request full transparency and documented justification.

Update
Thank you for your response.
However, your statement does not resolve my issue. While you claim that my account is operating normally, the core problem remains unresolved: my withdrawals were previously blocked, my balance was restricted, and I did not receive any official explanation or documented justification for these actions.
Additionally, directing me to internal support does not address the lack of transparency shown publicly. If all restrictions were truly lifted, please clarify why my withdrawal requests were returned or delayed earlier, and on what legal or contractual basis these actions were taken.
I am still waiting for a clear, documented explanation and reserve the right to escalate this matter to regulators and independent dispute platforms until a full resolution is provided.

My player account at 1win has been placed under “additional verification / technical review” for several days and my withdrawal is still blocked.

FACTS OF THE CASE:

• I am a fully verified player
• I submitted ALL documents requested by 1win
• Identity verification completed successfully
• Account verification completed
• Despite full compliance, my funds remain frozen
• Support provides only generic copy-paste replies
• No clear explanation has been given
• No exact timeframe has been provided

1win requested multiple verification steps including identity confirmation and additional checks. I fully cooperated and provided everything requested. After completing verification, instead of processing the withdrawal, they continue to delay the process without justification.

Holding a verified player’s funds indefinitely under the vague excuse of “additional checks” is extremely concerning and raises serious questions about the level of player protection under Curaçao eGaming licensing.

Players trust Curaçao-licensed casinos believing there is regulatory oversight and protection. However, in practice, players are left without effective help while their funds remain blocked.

I request Curaçao eGaming to:
• Investigate 1win’s actions
• Ensure fair treatment of players
• Prevent indefinite withdrawal delays
• Protect licensed casino users from unjustified fund blocking

This situation has seriously damaged my trust in Curaçao-licensed operators.
Thank you for your response, but your message is still very general and does not provide any clear timeframe or real explanation.

My account has been under “temporary technical review” for many days already, while my KYC verification is fully completed and approved. I did not violate any rules, did not use multiple accounts, and did not use VPN before the restriction. The VPN was only used later to access the website after my account was already blocked.

My withdrawal is still frozen and my account shows “User blocked”. This situation is unacceptable and creates serious doubts about your reliability.

Please provide:
• The exact reason for this review
• The exact timeframe for completion
• Confirmation that my funds are safe and will be withdrawn

If this issue is not resolved soon, I will continue to escalate this case publicly and through all available complaint channels.

I am waiting for a clear and final resolution.

On April 16 I made a top-up via SINPE Mobile, which in theory takes 24 hours, and until today I still have not received a response from 1win regarding my credit. I hope that through this means they help me by commenting or giving visibility so that 1win contacts me.

Deposit is cancelled but I didn't received refund till now and it's been over 100 days. Everytime this guys are giving bot replies.
PMNT-4242180
Account id: 76075153

SCAM ALERT – 1WIN STOLE MY 5000 AZN AND BLOCKED MY ACCOUNT

1WIN has blocked my account without any explanation while I had 5000 AZN in my balance.

I deposited money via Visa, followed all their rules, and as soon as I tried to withdraw my winnings — they blocked my account.

This is not a coincidence. This is a clear scam pattern:
They let you deposit and play, but when you win — they block you and keep your money.

Support is completely useless and ignores the problem.

I have full proof of everything: transactions, screenshots, account details.

If my money is not returned immediately, I will:
– Start a Visa chargeback for fraud
– Report this case everywhere possible
– Expose this scam publicly

DO NOT TRUST 1WIN. You risk losing your money.

Hello! i don’t know about this company is good or scam please tell me recently i made a withdrawal and they freezed my account without valid reason they told me to contact there security team i contacted them but they are asking for documents i already submitted that now they are not responding. they gosting me please help me to withdraw my money my id number is: 358278870

What 1win makes me go through is my worst experience as a human being.

I never feel so robbed and disrespected.

3 months ago I initiated 4 withdrawals of 500$ each, only one of them went through. I received 500$ and they retained the 1500$ claiming till today that the transactions are still processing.

Keep in mind that I’ve been waiting for over 100 days.

This is clearly abuse of power and non respect of their own terms and conditions.

Investing on a nice interface to attract clients and then make them go to war to get their withdrawal is not how a good platform operates. I think your license should be removed.

315854242
PMNT-4169852

UpDATE : after 3 months and 17 days 1win just credited the second withdrawal to my account that’s 2/4.
I would prefer to receive my money 1 shot this don’t help me!!
Sincerely im tired of this app, tired of complaining you got too much problems just pay the rest im finna close this account

Username wkk01, account ID 354057153. 1win BLOCKED my verified KYC account WITHOUT ANY NOTICE or PROOF of violations.
FACTS:
• Balance 2500 USDT
• FULL KYC completed (ID/passport/selfie verified)
• ZERO evidence provided for alleged “clause 12.8 fraud” - no screenshots, no details, nothing!
• Followed ALL rules: no multi-accounts, no bonus abuse, legitimate play only
Their response? “Account permanently closed, no reinstatement.” Keeping my 2500 USDT with zero transparency!
LEGAL ACTION STARTING:
1. Curaçao Gaming Authority - (license 8048/JAZ2018-040)
2. Cybercrime Police - Criminal fraud complaint (Article 244 Penal Code)
3. casino.guru + askgamblers.com exposure
WARNING: I will UPDATE this review positively if they process my withdrawal payment immediately. Otherwise, I encourage ALL victims to file complaints at Curaçao Gaming Authority, Cybercrime Police, casino.guru & askgamblers.com. Let’s file COLLECTIVE complaints for FRAUD & DECEPTION - together we can shut them down!
AVOID 1WIN! They steal from legitimate players. Return my 2500 USDT IMMEDIATELY or face license revocation and criminal charges.
⭐ 1 star - SCAM SITE!

I haven’t receive a single penny of my withdrawal request and i have a current on going ticket this is my ticket number PMNT-4710942 and here is my account id 309498214

I am writing this review to bring attention to a delayed withdrawal of TSh 580,000 on my account (ID: 352235940). The request was accepted on April 5, 2026, but remains "In Progress" despite the standard 24-hour window passing.

I have already contacted live support and received an inquiry number: PMNT-4684180. I was told to wait, but as of now, there has been no movement from the payment provider (Tausi Mukinduri).

I have been a loyal user and have a clean betting history with no bonus exploitation. I have all the screenshots of the won bet (1.2 odds on Santos Laguna vs. Club América) and the transaction logs. I am simply asking for my funds to be released to my M-Pesa account as per the platform's terms.

I hope the 1win social media team can escalate this with the relevant department immediately. I would prefer to resolve this here rather than filing a formal complaint with the Curacao Gaming Commission.

2026 Best stealers
Retained my money since January 4th
Lamented app.
315854242

Payment in progress since 100 days

Giving the same response every time I reach them. Never put your money here.
Update 30 dayz later : still no paymenT

₹50,000 Deposit Not Credited – Extremely Poor Support
A ₹50,000 deposit was successfully debited from my bank account, and bank confirmation, call recording, and bank statement have already been shared with the 1win team. Despite clear proof of successful payment, they are still denying receipt of the funds.
No proper resolution or response has been provided even after continuous follow-up.
User ID: 351891396
Payment Ref: PMNT-4657560

Dear 1win I Deposit 350 inr but Not Credit Why you are Scamming the Players Deposit Money Please Give My Money ID 42268823

I registered at 1win in 2024 and have used my account exclusively for cryptocurrency transactions. All deposits and withdrawals were made in crypto without any issues.

In March 2026, the cryptocurrency withdrawal option completely disappeared from my account.

Support informed me that due to my account currency (BYN), withdrawals are now only available via bank cards.

I attempted several withdrawals to different bank cards, but all transactions were cancelled on the 1win side. My bank confirmed that no transactions were declined from their side. Support provides no clear explanation and only suggests trying again

I have already successfully passed account verification (KYC), so there are no restrictions related to identity or compliance.

At this point:

- Crypto withdrawal is no longer available

- Bank withdrawal is not working

- No solution is provided

I did not violate any rules.

I am ready to confirm ownership of both my cryptocurrency wallet and my bank card if required.

I request:

1.Immediate processing of my withdrawal ($390), OR

2.Restoration of cryptocurrency withdrawal method, OR

3. A functional withdrawal alternative
ID 58477831

Hello sir i am the vip player of 1win now they are not giving me withdrawal my id number is 87160465. already mailed to security department and they rejected my verification due to unclear photo and they are not sending verification link again to complete verification. please help me to unfreeze my account

I am submitting this complaint regarding a withdrawal issue on my account with 1win.
I deposited funds and currently have a balance of 29,080 RWF in my account. However, I am unable to withdraw my funds. Each time I attempt to withdraw, I receive a message stating that I must “enable the withdrawal option,” but no clear instructions are provided on how to do this.
I confirm that I have successfully completed the KYC (identity verification) process and complied with all requirements requested by the platform.
I understand that wagering requirements may apply, and I have attempted to follow these conditions. However, despite this, the withdrawal option remains unavailable.
I have also contacted customer support and followed their instructions, but the issue has not been resolved.
For transparency, I have attached all relevant evidence, including my account balance, bet history, withdrawal attempts, error message, proof of completed KYC, and communication with support.
I kindly request assistance in reviewing this matter and enabling my withdrawal.

Subject: Formal Complaint – Verified Account Blocked with Funds

I am filing a formal complaint against 1win regarding my account.

My account was recently subjected to a KYC verification process. I fully complied and submitted all requested documents.

My verification was successfully approved.

However, immediately after the approval, my account was blocked without any explanation.

At the time of the block, my account balance was approximately BRL 19,000, which I am now unable to access or withdraw.

I have attempted to contact support multiple times, but I have received no response.

This situation is extremely concerning, as I complied with all verification requirements, and yet my account was restricted without justification.

Account ID: (351661050)

I am requesting an immediate investigation, restoration of my account access, or withdrawal of my full balance.

If this issue is not resolved promptly, I will escalate the matter further through all available regulatory and legal channels.

By far, their customer support wins the prize for the worst department ever!

I am supposed to be a VIP customer with a personal VIP manager, but they haven't contacted me even once. Not only that, but I have been asking them to change my account email address for 7 whole months, and they simply ignore my request.

I have sent them all the documents and proof they asked for. Right after, they tell me to give them 1 to 24 hours to review and complete the request. But nothing happens, and I end up contacting support again and again.

Every time I ask why the request isn't done, they don't give a real reply. They just copy and paste a random, robotic template that has nothing to do with my problem. That is on top of the fact that it takes forever to get an answer if I am foolish enough to try contacting them.

The sad part is that I actually like their easy design and the large variety of games they offer. However, their support is ridiculous, unprofessional, and a complete waste of time.

I hope someone from 1win management sees this. I have spent a little over $5,000 on your platform, which earned me VIP status, but that was it. I received no custom bonuses, no special VIP treatment, absolutely nothing!

Just to let you know, in the past two months alone, I have deposited around $42,000 USD in other casinos. I would have definitely deposited that money into my 1win account, but it seems like your whole company is against taking my business!