1win 

Dear 1win Support Team,

I am writing to bring to your attention a pending matter regarding the Lucky Drive promotion.

I was declared a winner of a MacBook in the Lucky Drive draw held on August 15, 2025. However, despite being a winner, I have not received any official update, shipping details, or communication from your side regarding the delivery of my prize to date.

My Account Details:

1win ID: 15829731
Winning Date: August 15, 2025
Prize: MacBook
Register Mobile number: +91 9773123851

I have been a loyal user of your platform and was excited about this win. It has been several months since the announcement, and the lack of communication is concerning.

Could you please provide an immediate update on the status of my prize? If any additional verification or documentation is required from my end, please let me know at the earliest.

I look forward to a prompt resolution. PFA for your reference.

I have already contacted vip support team chat on 1win but they not resolved my issue yeat

Best Regards,
SASIYA SAHILKUMAR
+91 9773123851

They steal my 5$. Absolutely a scam website.

1wim is a good choice for gambling enthusiasts. It offers a wide selection, a user-friendly interface, and fast transactions. There are a few points worth noting, but overall, the service is trustworthy. I recommend it for smart gambling.

Why is my account blocked after successful KYC verification?
Please tell me the reason and why 1win hasn't paid my winnings. Worse still, after successfully completing KYC verification but not receiving any withdrawals, my account is blocked. ID 339490334

From the first day I used 1win, I experienced positive emotions. The user-friendly website, fast payouts, and wide selection of games make this service one of the best on the market. I want to express my gratitude to the team for their professionalism and excellent service. I am confident that 1win will continue to delight its customers with new features and improvements in the future.

Withdrawal stuck more than day support says cancel withdrawal and try again to.withdraw , then says wait for 24hours again some circus. Didnt receive my money. Player id 72982757

I made a withdrawal at 1win, IDR 2,400,000 on February 28, 2026, 06:33. I was told to wait for 24 hours and I was told to wait again for 7 days, but on March 4, 2026, there was a notification that the opening was canceled. After I checked my account, my ID balance was still not there.After I asked CS 1win, they didn't answer casually that I had played it at the casino. My id 343578032

Hi everyone!!!
My name is Alexander.
My game ID is 28482058.
I have been using the 1win platform since April 2023. It's been almost three years since I knew the 1win team.
I would like to share my opinion on 1win. I have been friends with this company for several years. I read feedback on this team and disagree with most of them. I haven't had any issues over the years and if I've had any questions they've been dealt with quickly and easily. I believe the less than favorable feedback is solely due to people's inability to use the 1win platform. I note that the company is constantly developing and improving its capabilities, including usability of applications, an understandable and simple interface, the creation of new interesting bonuses and sweepstakes, etc. I would especially like to highlight the skills of communication and solving the problems of managers: everything is solved quickly, clearly and understandable to an ordinary person in language. I know there are many similar companies, but my heart and soul belong to 1win. This is a great, friendly and fun team!!!

I'm really glad I met 1win.

🔥🔥🔥

I have been using 1win from Indonesia for several months and have successfully withdrawn money to my bank two times before. However, on 28 February 2026 I encountered a serious problem with my withdrawal.
I requested a withdrawal of 12,800,000 IDR via local bank transfer. My first withdrawal request to my BCA account was made at around 02:07 and was later canceled by 1win without a clear explanation. After that, I made a second withdrawal request of the same amount to my Mandiri bank account at around 03:32, and this second request has been pending for more than 57 hours without being credited to my bank. My game ID is 343153697.
I contacted 1win customer support about this issue. On Telegram, I received no response, and on the live chat I was only told to wait up to 7 days, without any detailed explanation about why the first withdrawal was canceled and why the second one is still pending.
I request that my withdrawal of 12,800,000 IDR be processed and credited to my Mandiri(Local ID) bank account as soon as possible, or that I am provided with a clear and transparent explanation of the situation and a prompt solution. i

FORMAL COMPLAINT – SERIOUS ERROR IN BET SETTLEMENT ID: 207829001 Date: 02/24/2026 at 8:43 PM Amount: R$ 5,000.00 Market: Next goal – Sassuolo Calcio (gelennzz) Odds: 2.32 I hereby formally complain about an evident error in the settlement of the aforementioned bet. The bet was closed as "Lost," however: ✔ The official timeline of the event clearly shows Sassuolo's goal. ✔ I have a printout of the detailed timeline of the match. ✔ I have a complete video recording proving the exact moment of the goal. There is a clear inconsistency between what occurred in the game and what was settled by the platform's system. Given this, I DEMAND: Immediate review of the bet with technical audits of the server logs. Verification of the official event recording (Esports Battle stream). Correction of the settlement. Full payment of the amount due as per the contracted odds. Formal written response explaining the error that occurred. The amount involved is significant (R$ 5,000.00) and I will not accept losses due to operational failure, systemic error, or internal inconsistency of the platform. If there is no immediate resolution, I will be filing a formal complaint with the regulatory bodies responsible for the company's license, in addition to public records presenting all the evidence (printouts and videos). I await an URGENT response and a definitive solution.

Registration is simple, and the casino's atmosphere is engaging. In addition, since the beginning of my game on the platform, I want to positively note the impressions that I am impressed with: the service is regularly updated, new games and features appear, which pleases and engages. In general, I remain committed to this service because it is constantly evolving.,

They have minimum deposits and minimum withdrawals. However, withdrawals never come to life . Ideally they are in business to take your money. You will hang on promises that the issue has been escalated yet you never get communication. Run away from that site.

I did try again withdrawal using another method I am from south Africa it says pending let's hope you will do yhe right thing this time then
My gaming ID is 342532535

I’ve been a regular user of 1win and never had issues with deposits or withdrawal. In fact, that was my number 1 option when it comes to online casino... until recently. Suddenly, my withdrawal requests stopped being processed.

I contacted support and they requested a verification of a random transaction.
I submitted the necessary document immediately.
Following their review, I received a confirmation from the 1win team stating that my verification was successful and that my account is now fully cleared for withdrawals.

However, since being 'verified,' the problem has not actually resolved. Every time I request a withdrawal, the status stays 'Pending' for hours (or days) and then is eventually cancelled and the funds are pushed back into my gaming balance. I have tried multiple times now, and the same cycle repeats without any explanation or technical error being cited.
I try multiple times everyday to reach them and explain my problem but it seems they are not willing to cooperate.

Email quote on 16 Feb 21:24:
"- Hello,

Id: 57548302

I have contacted you regarding the issue for my account that I could not withdraw money.

I have been asked for a verification ehich I did and you responded that my ability to withdraw is now available.

It seems though that I still can not withdraw money from my account.
Could you please check into this?

-Hello!

Your game account is working normally.

Withdrawal of funds is currently available.

-Hello,

But it’s still stuck on pending no matter how many times I try to withdraw

-Hello!

Withdrawals take up to 24 hours at the bookmaker, the maximum delay time from the payment system can be up to 48 hours, this is a standard withdrawal procedure. In case of exceeding the withdrawal deadline, please contact us again for more detailed information.

-Hello,

I appreicate taking the time to respond but you have to understand.

I am requesting an withdrawal but after some hours it’s getting cancelled and money are back in my account

-Hello!

You should contact the technical support chat on our website.

If the technical support chat does not open, we recommend you to log out of your personal account, refresh the page and try to open the chat again. "

And after all this loop that happens almost everyday, I try to contact the technical support, the technical support sends me to the security department, the security department sends me back to them, personal managers send me to security departments and it goes on and on.
The funds unfortunately have been lost on slots now (19 November: 200EU & 12 February: 20EU) because they just would not let me withdraw.

Shameful experience for a customer that has invested hundreds of thousands on this casino.
I will update my rating once and if this is resolved.

For reference: id 57548302

UPDATE: Following to your response, let's at least reveal the whole story behind before saying that I have manually cancelled. After many attempts to withdraw the funds were cancelled by you, 1win and after communicating with support, I was told to try another method/card so this is the reason I manually cancelled, so that I can try with a different method which again it didn't work. There is evidence of such communication and you can not deny.
As of now, withdrawal is still not possible with credit card, haven't tried using crypto.

Will happily upgrade my rating if withdrawal is fixed.

I am here again. Id-87801334, from past 3 days held my deposit and also from past 24hrs held my withdrawal of 32000inr. I don't know wether they have problem with me or not but now it feels like personal. Scammers for a reason. Tired of all these shits...

I am extremely disappointed with 1win support and security team.
My 4-day self-exclusion period expired, but my account remains blocked. There is a remaining balance of 328 AZN in my account.
On February 13, support instructed me to contact 1win Secure. I did so immediately. It has now been several days with absolutely no response.
Additionally, my profile name was changed without my authorization, after which the account was blocked. I have full access to my registered email and I am ready to provide identification documents to confirm ownership.
Despite multiple emails and messages, I have received no clear explanation, no verification request, and no timeline.
I am formally requesting:
Clarification regarding the continued account block
Immediate verification instructions
Access to withdraw my remaining 328 AZN
If this issue is not resolved promptly, I will escalate the matter further.
ID-346649938

Very bad experience I made a deposit, and after winning tried to withdraw but they didn't process the payment, asked for KYC, and after that also still finding fake reasons to avoid paying, such as verification, what kind of verification could take such a long time? I played Baccarat, and see no reason for such behaviour but only that this a SCAM site, and if so I am preparing for further legal actions against them, Try to stay away from this fake and scam site, you will never get paid.
Personal Id : 348937884

Update: It is already confirmed that this company is a scam, I found news that the Government of Kazakhstan already seized all 1win properties and it's owners are Wanted. Be far far away from this scammers group. Search 1win in the news, the site in Russian language you can translate and read

ic24.kz

ID 340758095

The situation is still the same. 1win isn't working. Seriously, they do not solve any problems. They just keep asking for the same documents, and in the end, it doesn't resolve anything. I still haven't received my 2k INR.

This bookie is a fraudulent bookie that was sent from pit of hell to destroy life ,I joined this 1win Nigeria version months ago ,then i did not remember my login info ,so I was convinced by their Affiliate agent to register, which I did another registration and I stake 200k game and won 344k.i wanted to make withdrawal, I was asked to verify my identity ,which was approved, to my greatest surprise they blocked my account after I tried to make withdrawal, then their robotic email security said I violate their rules. Guys stay far away from 1win.They are dubious and they are been used for money laundering. They are destroying people's live .I did nothing wrong. Release my money 1win .Account ID 348546320