1xBet  

1/5 — Withdrawal issue unresolved for more than 6 months

I am extremely disappointed with my experience with 1xBet and the way my withdrawal complaint has been handled.

I requested a withdrawal, but I never received the money. The issue involves an agent who was responsible for the withdrawal. I have a conversation with the agent showing that he was aware of the withdrawal problem and acknowledged the details I provided. However, the money was never sent to me.

When I tried to contact the agent again after I did not receive the money, he blocked me on WhatsApp and stopped responding. 1xBet support later confirmed to me that the agent was not responding to their team’s calls either.

I submitted my complaint on 27 February 2026. More than six months have now passed, and I still have not received the money or a clear final resolution.

I also provided an official bank statement showing that the money was not credited to my account. Despite providing the requested evidence, I continued to receive the same type of responses from different customer-service agents:

“Please wait for the specialized department.”
“The case is still under review.”
“We cannot provide a specific timeframe.”
“Please contact us again later.”

I contacted customer support repeatedly over a very long period. Different agents repeatedly apologized, reassured me that my money would not be lost, and told me that the specialized team was working on the case, but no clear progress or final solution was provided.

At one point, I was told that the case was being treated by the security department and I was asked to contact them directly by email. The security department then requested additional evidence, including a conversation with the agent and screenshots/video evidence, as well as information regarding the withdrawal.

However, there was also a serious inconsistency in the information provided to me. My transaction was made in Mauritanian Ouguiya (MRU), but I was later given information referring to amounts in Saudi Riyals. This does not match my actual transaction and made me seriously question whether my case was being reviewed correctly.

After waiting for more than six months, I expected a proper investigation with a clear answer: where exactly was my money sent, to which account or wallet, on what date, and what is the official transaction/reference number?

Instead, I am still being asked to wait without a clear timeframe.

I am not asking for special treatment. I am asking for a proper investigation and a transparent explanation supported by evidence.

If 1xBet claims that the withdrawal was successfully completed, then they should be able to provide an official transfer receipt showing the transaction date, amount, transaction/reference number, and the destination account or wallet.

I have already provided evidence showing that I did not receive the money. After more than six months, the continued lack of a clear resolution and the repeated generic responses have been extremely frustrating.

I hope 1xBet will finally review the entire case properly, correct the inconsistencies in the information, and provide a clear resolution instead of asking me to wait indefinitely.

I am sharing this review so other customers are aware of my experience.

Wrost Gabling I had ever play.Always lost money Do not play.If you want to make money do not try 1xbet

A few weeks ago, while logging into my account regarding the long-standing issue with case number 10793851, I was asked to submit a video verification. I promptly re-submitted the requested video in full compliance. However, despite this, the case has now been closed after more than 7 months due to the delay.
I have been waiting for months for the resolution of this case, which was entirely caused by the lack of response and follow-up from the finance team. Now, the case has been closed without any valid reason, even though I have provided clear proof of the 100,000 TRY (MORE OR LESS 2.000 EUROS!!!!) that was not credited to my account. It seems the file is being closed to avoid payment.
The reason given for closing the case is: "The payment was made more than 6 months ago. The review period has expired, as it is possible to check the details of the payment within 6 months from the date of the transaction."
I kindly request your assistance to resolve this situation and ensure that my account is properly credited with the owed amount so that my grievance is addressed.

Player ID: 247800889
Query number: 10793851

31st I have given withdrawal of 50k.. after 18days still it not credited... They just saying payment department is checking.. created query 20144820.. gave bank statement.. multiple follow ups ..no response.. fraud people.. fraud app

These people are deviating from the main issue. The issue is not that you blocked my account. I don't mind you blocking my account, I will never use 1xbet anyway. The issue is that you blocked my account with about $600 in it. I have spent over $8000 on the platform. Send me the money or unblock my account so that I can withdraw my money. I already sent the documents you requested a long time ago to verify my account but haven't received any response.

Are we children so that you keep taking me around in circles for more than 2 weeks?

Based on this, how are you not scammers??? Treat your customers with dignity. Don't bully and mistreat your customers.

1xbet puts money before people. You are complicating a small issue all with the end goal of not giving me back my money. If you people were ethical and of good will, I would have gotten my money a long time ago!

I Have deposited 700 Euro, Then i cant do nothing in the site, neither withdrawl or place bets, i have contacted the support, i have send every details they ask now i have deposited with virtual card and i dont have card i have send the details from the bank and they said i need to have details in pdf with proff of card, i have send full trancation of bank and they just said "Without providing the requested files, any further actions are impossible. All further messages from you will be ignored." i tould them, if u cant verify that then refund my money to the carf i deposited but they are refusing, just like that 700Euro gone, nobody give a dam thing👍👍😃

It’s been 11 days my withdrawal is stuck and no response dispite writing multiple emails Nd queries created.. it’s really strange … that when we deposit they don’t have a issue .. Nd to pay users once’s a while when they win …. they do nt pay .. it’s seriously concerning the way 1xBet is operating Nd harassing users for their hard earned money ..

Following up on 1xBet’s reply from August 1st: several weeks have passed, and I am still completely without a solution or real response.

Claiming that you requested information is just a stall tactic — as you well know, my request is straightforward and my accounts are fully identified.

I am reiterating my demands once again:

Immediate export and delivery of my complete transaction history.

Authorization to withdraw all remaining funds from my accounts.

Associated account numbers for verification: 26259987, 33569245, and 142169369.

Stop sending automated generic replies and resolve this case immediately.

My account was blocked without any clear reason, and I can’t withdraw my money. I’ve emailed them multiple times but received no reply.

Very poor customer service and no transparency. Save yourself the trouble—avoid 1xBet.

Dear 1xBet Team,
Please do not respond by simply asking me to email another email address. I have already done so multiple times, but I am not getting any resolution.

#20323190-50000 Withdrawal- You have been holding my withdrawal, and you have provided me with a UTR number that appears to be invalid or cannot be traced. When I made the deposit, you required all the necessary details, including the payment method, transaction information, and other supporting details. However, now you are unable to even confirm which payment method or bank was used for the transaction.

You are asking me to provide an official letter from my bank based only on the UTR number. How am I supposed to obtain such a letter when I have not even been told which payment method or bank was involved?

If there is going to be a further delay of 3–6 months, please be transparent and tell me clearly instead of repeatedly sending me from one department to another.

13754333- 10000 deposit, also It has already been five months since the deposit in question. You are saying that the recipient did not receive the payment, and I have already provided all the requested evidence, including video recordings, bank documentation, and other confirmations. Despite providing everything requested, the matter is still unresolved.

I am simply asking for a clear and transparent explanation of where my money is and what exactly is being done to resolve this issue.

I request that you take this matter seriously and provide a proper response instead of redirecting me to another email address.

HORRIBLE ARRUINARON MI EXPERIENCIA VIENDO SPIDERMAN BRND NEW DAY CON SUS ESTUPIDOS ANUNCIOS

dear 1x bet team

Account id : 991845957
deposite :6k
qury no : 20456288
08/08/2026 time 14:31
please check add my money
7days completed
i am still waiting you response

please add my money

My id is 1202537529 you guys not gving my withdrawal from 8 months 1xt Security Department fraud i provide all documents Like adharcard pan card utility bills voter
Id card every thing I provide but Security Department always want new thing they don't want to gv withdrawal they are just doing time pass for additional things and other website dont do this but 1x bet doing this I thought 1x bet is a big company but when you make withdrawal they will not give... pls chk this issue with priority just clear me u want to give my withdrawal or not I have around 3.7 lac in my ac

Id 1202537529
Ticket #85236545

I was deposited 100₹yesterday but there was not anything like each one is saying that there is any deposit problem,, guys you all listen it that my deposit was easily added in my account..

Goodbye 1Xbet just for complaining that 1xbet deposit was not completed and 7K is still with u guys .. u guys simply blocked me for no reason . After being loyal customer to u guys for more than 7 years this is how u guys repay me ... 🖕

ticket ID is: #20549518
Don't use this scam website . They scam people who deposit money and then they don't deposit in wallet and then give fake automated bot replies that they are processing the request. After that they ask for all kinds of proof even recording video of your NetBanking transaction. Even after submitting all this with payment screenshots , video proof, statements they keep saying they are processing. Even after 72 hours it is still processing. Refund my money . I know even after all this nothing is going to happen and my money is gone in drain . Whoever is reading this don't fall in their trap. It's is a scam.

Deposit of ₹20,000 not refunded — no response from 1xBet

I made a deposit of ₹20,000 to my 1xBet account on 20 July 2026 at 9:14 PM. The payment failed, but the amount has still not been refunded.

I have tried contacting 1xBet regarding the failed deposit and refund, but I have not received a satisfactory response or resolution.

Account ID: 1550454989
Deposit amount: ₹20,000
Date & time: 20/07/2026, 9:14 PM

I am posting this review because I want the issue to be resolved. I request 1xBet to investigate the failed transaction and refund my ₹20,000 as soon as possible.

I can provide the payment/transaction proof if required.

Update: I will update this review if the money is refunded and the issue is resolved.

I've read a similar experience but unfortunately I didn't listen, I have literally hit 39 losing streak in a game supposed to be 50/50.
It's unbelievable but since 25 July - 13 August I lost every single bet and deposit accumulating 17.000 Dollars in chasing losses on a rigged game of their 1xgames. 39 games in row is beyond madness with a chance of 1 in 500 Billions.
Unfortunately this website isn't regulated so am I willing to complain to?
You can be smart and find a more trustworthy platform or be stubborn just like me and face consequences.

This is really pathetic, neither the support nor the customer support resolves issues. They allow deposit through visa but doesn't allow withdraws through visa.

When asked they are giving same silly excuse that there is issues payment method while the same payment method is available for deposits.

I need to withdraw my money at the earliest.

On 26 of may 2026 i made a deposit of 20000 inr at 8:15 pm,the request was declined after sometime so i conact them they said it will take sometime so i waited but after two days when I contacted them they said it is unsuccessful payment so the money will be reverted back to your bank account in 14 days so i have again waited 15-16 days and place a query again and contacted them again on call,now this they changed their statement and said me your payment is used by other 1xbet user by using your utr number,i was absolutely devastated by this I didn’t even shared this utr number with any other person how can someone use my deposit,even if someone used my utr why they give this statement after 20 days when the payment is declined almost under a hour even I contacted the payment agent through the number mentioned in his upi he told me that its almost impossible that someone can use your payment.then i certainly realised that its completely a scam by them or their payment provider, even in my query resolution also they have closed it by writing that ‘your deposit has been successfully credited to your account.we recommend checking your account balance in order to confirm this ‘.I don’t know what to do now i need this money desperately 😭😭they eaten my hard earned money this amount is so big for me😭😭i have pending my all bills and rents,if anything wrong happens with me in future they definitely reason for that , i writing this review for proof and warning.
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