1xBet  

I have been using the application for more than 3 years, using the deposit channels available in the application, most notably Vodafone Cash, which is managed by agents within the application and not outside of it. I transferred an amount of money to the number provided to me by the application, as I do every time, but this time my deposit was stolen and was not credited to my account.

I repeatedly filed complaints, and every time they requested documents, which I provided. After that, I was required to visit the company’s of payment method headquarters, which is more than 6 hours away from my location, and I did so. In the end, it feels as if I am talking to a robot even after i provided all docs which can anyone provide to solve this issue. Even after providing them with the requested information, they keep asking for the same information again, and no one seems to care, as if this were a professionally organized theft.

TICKET NUMBER ON APP : 20141779 - 20241978 - 20347355

Worst ever seen simply robbing the deposits and its been 15 days since i made a deposit of 35k not yet credtited or refunded to my account really....horrible expreince please dont use this app....u will be betrayed simply
Utr 606351913863

WARNING: YOU WILL NOT GET YOUR WITHDRAWAL.
They will tell you to message the security team and assure you that the security team will respond within 72 hours. It's been 2 months and I still have $1200 sitting in my account. Please stay away.

I am extremely disappointed with my experience with 1xBet.
My ID is 814036181.

More than 30 days ago, I deposited 6,500 MAD into my 1xBet account. The transaction was completed successfully, but the money was never credited to my account. My balance still shows 0 MAD.

I opened a support request (reference 18723541) and provided all the documents requested, including:

The official bank deposit receipt

My bank statement

A video recording documenting the transfer

Additional documents requested by their support team

Despite providing all this evidence, my request was rejected, claiming that the documents did not prove the transfer.
The support team opened another request under 20028267 still pending until the moment.

What is particularly frustrating is that I have already provided everything requested and have repeatedly contacted their support team, yet after more than a month, my 6,500 MAD is still missing and there has been no satisfactory resolution.

I trusted 1xBet because of its reputation and had never experienced such an issue before. Unfortunately, this experience has seriously damaged my confidence in the platform.

I simply want my 6,500 MAD to be properly credited to my account or returned to me.

I hope 1xBet will finally investigate this matter seriously and resolve it.

Very disappointing experience. 😔

It has now been 11 calendar days since I made my ₹20,000 deposit, and the 7-business-day waiting period that your support team instructed me to observe has already passed. Despite complying with your instructions, my deposit has still not been credited or refunded.
Transaction Details:
Query Number: 20114498
Player ID: 1650504269
Deposit Method: UPI Fast
Transaction Date & Time: 31/07/2026, 11:09
Query Raised: 31/07/2026, 12:13
Amount: ₹20,000
UTR: MAC202607310D3I
For the past several days, I have received only generic responses with no meaningful update, investigation, or resolution. Holding a customer's ₹20,000 for this long without a valid explanation is completely unacceptable and reflects poorly on your customer support process.
Your team specifically asked me to wait 7 business days. That deadline has already passed, yet there has been no resolution, no clear communication, and no credit of my funds.
If my deposit is not credited or refunded immediately, I will proceed with formal complaints to the appropriate consumer protection authorities, my payment service provider, and any other relevant regulatory bodies. I will also continue to document and share my experience publicly regarding the handling of this issue.
This is my final request before escalation. Please resolve this matter immediately and provide a definitive update without any further delay.
Regards,
Mohit More

I've been with 1xbet since 2018/2019 and they always respect there customers. Had multiple normal issues on the way but always 1xbet respond rapidly and honestly. Dear brothers/sisters I learned 1 major thing in these years that is if you have any issues with deposit or withdrawal or related anything just contact them with your original email and phone that is linked with your 1xbet account and everything will be good within maximum 24h.

Trust me or not but just give it try, you'll not regret it.

I have proof that I've deposit over 100k many times and I made withdrawal request over 150k multiple times.

There Odds are good. There services are fast but I don't know where these negative comments coming from. Even I suggested 1xbet to some people's and they loved it.

Come to 1xbet if you are looking for:
1. Best Odds
2. Money security
3. Real-time Data
4. Best Business Partner
5. Bonus on deposit every week, on your birthday, even on changing your password (isn't that awesome)
6. Real professional support
7. Fast Deposit
8. Fast Withdrawal
9. Over 50 different payment methods.
10. No Limits on Deposit or Withdrawal
11. Long-term relationships

My 1xbet ID: 120555701

Very good site, quick withdrawals anyone who’s complaining and giving one stars is either too stupid to understand verification procedures or they’re addicted to gambling. I’ve used every platform and in my opinion 1xbet is the best and always offer competitive pricing.

My withdrawal has not arrived for over 15 days, and support is not providing any real solutions.I was provided with a screenshot of a "successful Tpago" sent from Banco Mercantil to my Banco de Venezuela account (0102) for an amount of 19,000.00 Bs. The transaction was made on 07/24/2026 at 9:30:34 AM with Reference Number: 849103755683.This money never entered my bank account. I have already sent my bank statement in PDF format proving the absence of the funds, but they keep demanding a "non-receipt certificate," an impossible document that no bank issues for transactions that do not exist.I demand that your finance department track the status of reference 849103755683 with your local payment provider in Venezuela, as the transaction was either bounced or retained. My player ID on the platform is 1724546041. I am waiting for a serious response.

They will eat the money. Always deposit failed but amount deducted will not refund. Happened 5 times no support

I am extremely disappointed with 1xBet after a very frustrating experience with a Cash Plus deposit.
On August 4, 2026 at 16:47:18, I deposited 510 MAD through Cash Plus to my 1xBet account (ID: 1006134977). The money was successfully deducted from my Cash Plus wallet and sent to the recipient 0653626354, but the amount was never credited to my 1xBet account.
The agent handling the deposit even contacted me on the phone number linked to my Cash Plus wallet (062203**) and told me that he would not credit my account and that I would not be able to recover my money.
I have proof of the transaction, yet I was left without my money or the balance I paid for. This has completely damaged my trust in 1xBet.
I am seriously considering stopping using 1xBet, and I am sharing this experience to warn others: be extremely careful with your money and keep proof of every Cash Plus transaction.
I sincerely hope 1xBet investigates this situation and takes responsibility for what happened.

It's going to be 2 months now I have other reviews as well regarding the issue but no help I would request everyone coming here to never play in this this scam application ... I was scammed of 20000 INR by a 1xbet cash agent after the money reflecting in my wallet ..isn't that crazy they have got people to rob u from the Wallet without your consent I have mailed like 1000 times to customer support and security team but no reply they are like bricks they don't care about your money .. you ain't valued here never play here go on stake or gamdom they are far better..it's okay money got scammed from my wallet not from third party and my account had every security on it but thanks for nothing

I made deposit of 5000 inr on 2nd August it has been 5 days now still amount is not added to main balance I don't know how long should I wait I already created payment query and shared payment details request you check and add my funds as soon as possible I can't make another deposit when this is still pending

I am writing this review regarding my pending withdrawal under order number 4852748761.
Support stated the payment was processed, but the funds have not arrived in my bank account. When contacting customer support, they asked for a PDF bank statement along with an "Agent Cashier ID" and "EPOS ID". I provided the full bank statement and chat screenshots showing that no Cashier ID or EPOS ID was ever given to me by the agent.
I have submitted all requested proof and am still waiting for a resolution. I request the support team look into this order immediately and process my funds.
Account ID: 1648063815
Order Number: 4852748761

Title: 12 Days of Endless Verification and Still No Withdrawal

My experience with 1xBet has been extremely disappointing.

The issue started on 26 July 2026, when my withdrawal was suddenly placed on hold and my account was blocked for verification. I immediately cooperated with the verification process and submitted every document requested by the security team.

Over the next 12 days, the process became a cycle of repeated delays. Every few days, I was asked to provide another document. Each time, I submitted the requested document promptly, only to receive generic copy-and-paste responses asking me to "please wait." No one provided a meaningful update, explained whether there was any issue with my documents, or gave an estimated timeline for completing the verification.

The latest incident has been the most frustrating. The security team requested my PAN card, which I submitted multiple times:

As a PDF attachment
As a JPEG image
As an email attachment
Embedded directly in the email body

Despite sending the document in multiple formats, I was later informed that they had not received it. I have the complete email trail proving that the documents were sent successfully. This has further prolonged the verification process without any apparent justification.

As of today, my account still contains approximately ₹273,000 (INR), and my withdrawal remains unavailable. This is a significant amount of my hard-earned money, and the prolonged delay has caused considerable financial stress and anxiety.

I have maintained complete records of this case, including:

Around 70 email exchanges with the support team.
Screenshots of every document submitted.
Screenshots of my account balance and pending withdrawal.
The entire verification and communication history.

I understand and fully support legitimate KYC and anti-fraud verification procedures. My concern is not the verification itself, but the way it has been handled. Despite my full cooperation and prompt submission of every requested document, the process has continued without transparency, clear communication, or a reasonable timeframe for resolution.

Based on my personal experience, I would strongly advise prospective customers to carefully research recent reviews regarding withdrawal processing and verification delays before depositing significant amounts with 1xBet.

I sincerely hope 1xBet reviews my case, completes the verification process promptly, and releases my withdrawal without any further unnecessary delay.

**Subject: 1xBet Withholding My Withdrawal Despite 12 Days of Completed Verification – Player ID: 1512012065**

I am filing this complaint regarding the unreasonable and ongoing delay by 1xBet in processing my withdrawal and completing my account verification.

The issue began on **26 July 2026**, when my withdrawal was suddenly placed on hold and my account was restricted for verification. On the same day, I submitted all the personal identification documents requested by the verification team.

On the following day, I was informed that my documents would be reviewed and that I should wait. Since then, I have followed up with the support team almost every day. However, instead of receiving meaningful updates, I have repeatedly received the same generic copy-and-paste responses, with no explanation, no estimated completion time, and no indication of whether there is any issue with my documents.

What is particularly concerning is the pattern of this verification process. Approximately every third day, 1xBet requests one additional document. I submit it immediately, after which communication goes silent again, followed only by more automated template replies. This cycle has continued for **12 days**, and as of today, my verification remains unresolved.

My account currently holds approximately **₹273,000 (INR)**—a significant amount of my hard-earned money. The continued withholding of these funds without transparency has caused me considerable financial stress and emotional distress.

To support this complaint, I have attached:

* Around **50 emails** documenting my repeated follow-ups and the repetitive responses from 1xBet.
* Screenshots of my pending withdrawal and account balance.
* Copies of every verification document requested and submitted.
* The complete email trail showing my cooperation throughout the process.

I have **fully complied** with every verification request and have submitted every document without delay. Despite this, 1xBet continues to withhold my funds while providing no meaningful progress updates or realistic timeframe for resolution.

Based on my experience, this prolonged and repetitive verification process appears to be an unreasonable delay in processing a legitimate withdrawal. I respectfully request that this matter be investigated and that 1xBet be required to complete my verification and release my funds immediately.

I also urge other players to exercise caution and research similar complaints before depositing significant amounts, as my experience has raised serious concerns about the way withdrawal verification is being handled.

worst support team ever!

If i had a chance to give in negative i would have given it.
I will list out the problem I faced in pointers below

1. Whenever I won big and place for withdrawal they simply rejects my withdrawal and give a lame reason as payment processing error.

2. When I ask them show the proof where error occurred and ask them where it shows payment processing error, the customer care simply we cannot provide proof it's your wish to continue in this platform or leave.

3. Worst part is once you deposit money and you have proof of deposit still they ask you wait for 14 banking days.

4. Worst part is they don't care about your hard earned money they simply want us to lose all the money.

Guys iam from India and iam available on the mail given below for proof

My player id is 719540523

My conclusion review to all my brothers is to never use 1xbet for your entire life.

You will thank me later for it

This is my 5th complaint on this issue, and I still haven't seen any improvement or progress. A few days ago, I made 5 deposits on this site, and 4 of them didn't appear in my account. I then created tickets for them and had to wait a few days. I complained about this both on the site's support team and via email. Today I made another deposit, and the same problem persists. I contacted the support team, and Ms. İlahe said there's a system problem and that this is perfectly normal. Yes, she said that. Then she closed the support chat for me.

In short, this site has problems, especially for Azerbaijan. Consider this when making a deposit. It's considered perfectly normal for your deposited money to appear in your account a few days later. The support team treats you like an animal. I'm even writing their names: Ms. Aynur, Ms. Ceyran, and Ms. İlahe. These support team members are very rude, give off-putting answers, and offer no problem-focused help whatsoever.

I've been a user of this site for 10 years. My deposit portfolio is almost 300k. But this is the treatment I'm getting. Despite writing numerous complaints, no action has been taken and no official has contacted me! Don't play on a site that doesn't value you!

I deposited ₹5,000 three times (a total of ₹15,000) into my 1xBet account using the UPI Fast Mode payment option. However, none of these deposits have been credited to my gaming account.
I have contacted customer support multiple times by email and have also tried raising payment queries, but I have not received any meaningful resolution. I was informed that if the deposits were unsuccessful, the money would be automatically refunded to my bank account within 14 banking days. If not, I was told to raise a payment query. Unfortunately, despite following these instructions, my payment queries have not been resolved.

This has been an extremely frustrating experience. My ₹15,000 is still unaccounted for, and I have received no clear explanation or timeline for resolving the issue.

I also want to express my concerns about the platform's 1x Games. Based on my personal experience, the games appear to be designed in a way that makes it extremely difficult to win consistently. While this is my opinion and experience, it has significantly reduced my trust in the platform.

I request that my pending deposits be investigated immediately and either credited to my account or refunded to my bank account without any further delay. I also expect a proper response to my payment queries instead of repeated generic replies.

My personal information:-

Account number / Player ID - 774182835

I have never created multiple accounts with my 🆔 card I have only one account how can you take my deposit money with showing me any evidence of the multiple accounts I have? I need proof on why my deposit money was taken you can't take 3262868 FCFA without evidence 1xbet are thieves no company on event can do this i will be posting this review everyday for others to see they security team has been ignoring my messages for 4 months now no reply 1xbet are thieves stop using this betting website
My name is Njoya Ibrahima and I am writing regarding my blocked 1xBet account on the 1xBet mobile app in Cameroon, with Account ID 1527461545. On 06/03/2026 my account was blocked while it contained a balance of 3,262,868 FCFA. This amount was not winnings but my own deposited money that I loaded into the account in order to place bets.

After the block, your security team requested information from me, and I cooperated fully by providing every document and detail they asked for. Despite this, I was later informed that, following an internal investigation, 1xBet had decided to stop any collaboration with me, close my gaming account and refuse any further appeal. In your message, you referred generally to violations of your Terms and Conditions and mentioned “multi-accounts”, but you did not provide any concrete or specific proof of a violation related to my deposits or clarify why my own deposited funds were retained.

I respectfully state that my main concern is the amount of 3,262,868 FCFA, which is my personal deposited money. I did not receive the opportunity to withdraw these funds before the account was closed, even though this balance was not composed of winnings. I find it unfair that my own deposits have been blocked without a clear, transparent explanation or detailed evidence of any wrongdoing on my part.

I therefore request that 1xBet refund in full the 3,262,868 FCFA that I deposited into my account and that is currently blocked. I expect my funds to be returned to me as they are my own money, and I ask you to review this decision and provide a fair resolution by processing the refund as soon as possible.