20bet Reviews 1,043

TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 223 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the helpfulness and generosity of the staff, especially the VIP managers, who often provide bonuses and support. Customers also frequently mention the website's speed and ease of use for placing bets, along with fast withdrawal processes and a good selection of markets. However, some people were dissatisfied with payment issues, particularly regarding deposits and withdrawals, with some experiencing delays or difficulties. There are also mentions of problems with customer service, with some reviewers finding it unhelpful. A few other people also felt that the company makes it difficult to withdraw winnings, sometimes requesting extensive documentation or even closing accounts.

What people talk about most

Payment

Consumers find payment to be ambiguous. Many reviewers report significant issues with withdrawals, citing... See more

Website

People report ambiguous experiences with the website. Many reviewers praise it as a great sports and casino... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While many customers praise the excellent and... See more

Staff

Customers had positive experiences with staff, particularly praising their VIP managers for being helpful,... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the service, highlighting the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

As a VIP member I gets a huge bonus and many FREE BETS for deposit, games , quiz in Telegram channel. My VIP Manager Jatin is really awesome and kind by providing a Free Bonus and Free Bet often ... W... See more

Company replied

Rated 4 out of 5 stars

20bet is a great sports bookmaker which I never saw with great markets and fast payout... Live chat support connects and get a reply within few secs to mints ... Site is fast and placing bets are very... See more

Company replied

Rated 2 out of 5 stars

They have the worst depositbonus. I have never experienced a place where you actually cant keep your winnings when fullfilling the bonus requirements. I deposited $50, got $100. Won $400 when i full... See more

Company replied

Rated 5 out of 5 stars

Honestly, i have played at several bettingsites, but no one is better thatøn 20bet. The odds is high, multiple selection to play on. The loyalty program is the best, they apriciate loyal customer very... See more

Company replied


Company details

  1. Casino
  2. Betting Agency

Written by the company

20BET is your go-to online provider of online bookmaking services. We combine the widest selection of betting markets with the safest deposit methods, lightning-quick withdrawals, generous promotions, loyalty bonuses, and professional 24/7 customer support. 20BET strives to become the venue of choice for millions of players.


Contact info

3.3

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

all withdrawal declined

After I won some bets, they limited my betting. I opened withdrawal, but they declined my last 10 withdrawal. I sent my ID, ID+selfie, address proof, but after it they asked for ID+game acc, after asked for ID+numbers on the picture. I sent and they verified all of this. Now its restarted again, they asked for address proof, even I sent and verified it 8 days ago. Endless asking for documents....
2024.12.17 update: I already sent my wise and revolut account statement as address proof and one electicity utility bill, but they still asking for another address proof. Its just fake reason to delay the payouts
upadate: 12.18. they still keep cancel my withdrawns, reason: need address proof: I already sent 5 different document for them. 1. Revolut statment 2. Wise statement 3. National address card copy 4. CIB( local Bank) statment. 5. electricity utilty bill.
updated: 12.20, they keep cancel my withdrawals. They still asking for address proof, total 6 different document sent and they approved ALL! Its just a fake reason.
update 12.20 5pm : after 2 week, finally they sent the payment

December 5, 2024
Unprompted review
20bet logo

Reply from 20bet

We apologize for the inconvenience you're experiencing. We understand your frustration with the ongoing document requests. Please note that our verification process is in place to ensure the safety and security of all accounts, especially for large withdrawals. We understand this may be time-consuming, but we assure you that it's necessary for regulatory compliance. We appreciate your patience and cooperation, and we're committed to resolving this issue as quickly as possible. If you need any further assistance, feel free to reach out to our support team. Thank you for your understanding.

Rated 1 out of 5 stars

SCAM!!!

The website is one big fraud, I won on bets, I was given a limit, I wanted to pay the funds, they kept asking for additional documents, they accepted everything, and they had nothing to demand anymore and closed the account under any pretext. just to avoid withdrawing my funds!!! Don't play there, they are scammers!!!

December 9, 2024
Unprompted review
20bet logo

Reply from 20bet

Hello,

We’re sorry to hear about your experience and understand your frustration. Please be assured that we are committed to providing a fair and transparent environment for all our players. We take account and withdrawal matters seriously and are happy to investigate any issue thoroughly. We encourage you to reach out to our support team directly with all the details so we can look into your case and resolve it appropriately.

Rated 5 out of 5 stars

Prompt and great service from my vip…

Prompt and great service from my vip manager jatin! Always helpful (:

November 19, 2024
Unprompted review
20bet logo

Reply from 20bet

Thank you for your kind feedback! We're thrilled to hear that Jatin has provided you with excellent VIP service. We’ll be sure to share your compliments.

Rated 5 out of 5 stars

Costemer service is really more than…

Costemer service is really more than kind, my VIP agent Tyler always friendly and helpful. Verification is not complicated. And if I had any issues or problems I recived help from Tyler. I was on other online casinos(22bet, bet365, ninecasino) but no one is near them and of course Tyler. So I would recomend it to anyone.

November 15, 2024
Unprompted review
20bet logo

Reply from 20bet

Thank you so much for your kind words! We're thrilled to hear that Tyler, your VIP agent, has been providing you with excellent service. We strive to make every player's experience smooth and enjoyable, and it's wonderful to know that Tyler's assistance has stood out to you. Your recommendation means a lot to us!

If you ever need anything else, don’t hesitate to reach out. We’re always here to help.

Rated 1 out of 5 stars

Deposite issue

Registered & made deposit.
Live chat said me deposit will credited during 2 hour. 2 hour passed & live chat said he forwarded my request to finance team fix issue as soon as possible :) But they can't said when will be fixed issue.
I think after 3-4 maybe 1 week they will fix issue. At least I made low deposit check their system..

November 2, 2024
Unprompted review
20bet logo

Reply from 20bet

Thank you for sharing your feedback. We apologize for the delay in processing your deposit. Our finance team is working hard to resolve issues as quickly as possible, and we understand your frustration. Rest assured, we are actively working on improving our system, and we appreciate your patience. If you have any further questions, please don’t hesitate to reach out to our support team, and we’ll do our best to assist you.

Rated 5 out of 5 stars

George Malețchi 🤍



“My experience with the VIP service at 20Bet has been exceptional. The entire team is extremely professional and dedicated to providing a top-notch experience for customers. I was impressed by the promptness and attention to detail in every interaction, ensuring that all requests are handled quickly and efficiently. The VIP service demonstrated a personalized approach and genuine concern for the comfort and satisfaction of every client. This team sets high standards in terms of support and customer relations, contributing to a sense of trust and loyalty.”

Respectfully,
George Malețchi

October 23, 2024
Unprompted review
20bet logo

Reply from 20bet

Hello George,
Thank you so much for sharing your positive experience with our VIP service at 20Bet! We're thrilled to hear that our team's professionalism and dedication have left such a strong impression.
Your kind words inspire us to maintain the high standards we set, and we truly appreciate your loyalty. We're here for any needs or requests you might have in the future.
Wishing you continued enjoyment and success at 20Bet!

Rated 5 out of 5 stars

the best casino out there

20bet is the best casino, great bonuses, great customer service and most importantly quick cashouts

If you become a vip theres even prizes to be won, no other casino offers you all this

Do yourself a favour and join now :)

October 11, 2024
Unprompted review
20bet logo

Reply from 20bet

Thank you for your comment! We're glad you appreciate our bonuses, customer service, and fast payouts. It's great to hear that our VIP program also pleases you. We always strive to offer something special for our players. Thanks for the recommendation, and good luck in the game!

Rated 5 out of 5 stars

20bet has been a solid choice for me…

20bet has been a solid choice for me lately. The games are fun, and I’ve had a few decent wins that kept me coming back. The bonuses make it worth playing more often, and I’ve found the withdrawal process to be quick and easy. Customer service is responsive too, which is always a plus. It’s been a reliable site that I can enjoy casually without any issues. Try it and tell your friends about it.

September 30, 2024
20bet logo

Reply from 20bet

Thank you for your feedback! We're happy to hear you've been enjoying the games and that the bonuses and withdrawals have been up to your expectations. We appreciate your support and hope you have a great experience—feel free to share it with your friends!

Rated 5 out of 5 stars

Love 20Bet

Love 20Bet! Always win here and there and they always do giveaways in there telegram channel. I won $50 already!

October 9, 2024
Unprompted review
20bet logo

Reply from 20bet

Thanks for your feedback! We're thrilled to hear you're enjoying 20Bet and that you've had some great wins. Keep an eye out for more chances to win, and good luck!

Rated 3 out of 5 stars

Thanks for the bonus 20bet

Thanks for the bonus 20bet. Awesome Team

October 8, 2024
Unprompted review
20bet logo

Reply from 20bet

You're welcome! We're thrilled you enjoyed the bonus. Our team is always here to keep the fun going—good luck with your next game at 20Bet! If you're happy with your experience, we'd appreciate it if you could give us more than three stars!

Rated 5 out of 5 stars

The best casino

The best casino that offers what we players expect the most. Great service, every problem is solved immediately. A lot of free bonuses and spins. I highly recommend it

October 8, 2024
Unprompted review
20bet logo

Reply from 20bet

Thank you very much for your feedback! We are pleased to hear that you are satisfied with our service and quality of service. Your recommendations mean a lot to us and we hope you will continue to enjoy playing with us!

Rated 1 out of 5 stars

Scam artists...avoid

Scam artists...avoid ..i did reach out to non existent support team 10 times to close account but ye didnt enabling me to lose large sums as no gambling controls... as also dont allow money withdrawals and casino corrupt and bonuses not given so a complete scam...
Evil site ..avoid ..avoid ..avoid...

October 6, 2024
Unprompted review
20bet logo

Reply from 20bet

We’re sorry to hear about your experience and take your concerns seriously. Please reach out to our support team directly so we can investigate your situation and address any issues you may have faced. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

Super slow at payout vs any other…

Super slow at payout vs any other website. Always trying to find a way to slow down payment if win. Easy to deposit ironically.

October 2, 2024
Unprompted review
20bet logo

Reply from 20bet

We appreciate your feedback and understand your concerns regarding the payout speed. While we strive to ensure all transactions are processed as quickly as possible, there may be times when additional verification is needed. Thank you for your patience!

Rated 4 out of 5 stars

At the beginning I was very concerned…

At the beginning I was very concerned as they cancelled all my withdrawals after so my attempts and so many documents requested, I was losing to much and I was about to close the account but then after some good winnings I was persistent and I got some Withdrawals verified and paid , no this is the casino that I use the most with very good odds and nice casino games . Loving 20bet

October 3, 2024
Unprompted review
20bet logo

Reply from 20bet

We understand that the initial experience can be frustrating, but we're glad you've found a home with us at 20Bet. Your feedback about our odds and game selection means a lot, and we’re dedicated to ensuring a positive experience for all our players. We look forward to seeing you continue to enjoy your time with us!

Rated 5 out of 5 stars

This website features a wide range of…

This website features a wide range of sports to bet on, including basketball, football, motorsports, and pesapallo, and a good pre-match segment with payouts over 94%. The top football leagues give out enormous sums of money, and there are numerous betting options, including WDW and Over/Under. There are also over 200 other markets that include things like Asian Handicaps, Cards, and Corners.

September 30, 2024
Unprompted review
20bet logo

Reply from 20bet

Thank you for your detailed feedback! We’re glad to hear you’re enjoying the wide range of sports and betting options available, especially in top football leagues. We appreciate your support and hope you continue to enjoy betting with us!

Rated 5 out of 5 stars

This VIP hosting should be standard

I've really looked at a lot of platforms and they keep throwing some oh-so-good percentages at you. The thing that still impresses me to this day is the VIP hosting at 20bet. Extremely competent, friendly and, above all, fast. If something goes wrong or doesn't work: you get your solution immediately. This should actually be standard. But it is not. Well done.

September 25, 2024
Unprompted review
20bet logo

Reply from 20bet

Thank you for your kind words! We're happy to set a high standard for you and will continue to ensure you have the best experience possible. Thanks for choosing 20bet!

Rated 5 out of 5 stars

Best site ever iv Been there for 3…

Best site ever iv Been there for 3 years never any issues only good People and managers!

September 25, 2024
Unprompted review
20bet logo

Reply from 20bet

Thank you so much for your loyalty and amazing feedback! We're thrilled to have had you with us for 3 years and are glad you've had such a positive experience with our team. Here's to many more great years ahead!

Rated 1 out of 5 stars

I see now that 20bet has sent me a…

I see now that 20bet has sent me a message claiming if I don't reply to their request they will classify my complaint about them as bogus.They had no intention of sending me my winnings.For days they had me jump through hoops to comply with proof I even put money into their account.After all that was provided they turn around and found another way to not provide me with my winnings.Instead of days of being jerked around they could have stipulated their reason for not paying in one message.That they found that I had not complied with a company rule.That they say I did not comply with.To anybody willing to put money on this site be wary.You will have to go through days of messages from them playing with you only to find out you broke one of their rules.An easy way out for them.

September 3, 2024
Unprompted review
20bet logo

Reply from 20bet

We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Your feedback is important, and we want to ensure that all our players feel heard and supported. We strive for transparency in our processes and understand how frustrating this situation can be. Please reach out to our support team directly so we can look into your case and provide you with the assistance you deserve. Thank you for your patience as we work to resolve this matter.

Rated 5 out of 5 stars

Best live betting and pre-match bets in…

Best live betting and pre-match bets in my life. I just recently discovered this online bookmaker, and it amazed me. I am a big fan of football and I bet on almost every important event in the world of football. So this bookmaker has become an integral part of my sports betting experience, as it is just perfect for my needs. Firstly, it is easy to place a bet here and there are many types of bets. Secondly, the site publishes statistics of matches and teams, which allows me to go deeper into each match and place bets more accurately. Thirdly, the site works smoothly, there is a support service around the clock, pleasant bonuses and much more. I am not a fan of casinos, but I played slots here a couple of times and everything was fine, in my amateur opinion. Also, do not worry about the withdrawal of winnings, there are more than 5 types of payment on the site. I withdraw my winnings directly to my bank card, which is very convenient. I think this is a great online bookmaker for both beginners and pros.

September 5, 2024
20bet logo

Reply from 20bet

Thank you for your great review! We are glad that you like our live betting and pre-match football betting. We are also glad that you like the slots! Thank you for your trust and appreciation - we look forward to seeing you again!

Rated 5 out of 5 stars

I'm not the biggest sports betting fan

I'm not the biggest sports betting fan. Rather, the type who bets every six months on his favorite team with friends, eating chips on the couch. My betting experience started that way a couple of years ago on this online bookmaker. And I always come back here to bet on my favorite football match. The most important thing for me is that the deposit and withdrawal works smoothly and directly from my bank card here. And also that this bookmaker is honest and has an official license. If you also want to just quietly bet on your favorite team, then I advise you to check out this site.

August 9, 2024
20bet logo

Reply from 20bet

Thank you for your trust and great feedback! We appreciate your loyalty and look forward to seeing you again when it's time for your next bet. Good luck to your team!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look