20bet Reviews 1,043

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 223 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the helpfulness and generosity of the staff, especially the VIP managers, who often provide bonuses and support. Customers also frequently mention the website's speed and ease of use for placing bets, along with fast withdrawal processes and a good selection of markets. However, some people were dissatisfied with payment issues, particularly regarding deposits and withdrawals, with some experiencing delays or difficulties. There are also mentions of problems with customer service, with some reviewers finding it unhelpful. A few other people also felt that the company makes it difficult to withdraw winnings, sometimes requesting extensive documentation or even closing accounts.

What people talk about most

Payment

Consumers find payment to be ambiguous. Many reviewers report significant issues with withdrawals, citing... See more

Website

People report ambiguous experiences with the website. Many reviewers praise it as a great sports and casino... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While many customers praise the excellent and... See more

Staff

Customers had positive experiences with staff, particularly praising their VIP managers for being helpful,... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the service, highlighting the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

As a VIP member I gets a huge bonus and many FREE BETS for deposit, games , quiz in Telegram channel. My VIP Manager Jatin is really awesome and kind by providing a Free Bonus and Free Bet often ... W... See more

Company replied

Rated 4 out of 5 stars

20bet is a great sports bookmaker which I never saw with great markets and fast payout... Live chat support connects and get a reply within few secs to mints ... Site is fast and placing bets are very... See more

Company replied

Rated 2 out of 5 stars

They have the worst depositbonus. I have never experienced a place where you actually cant keep your winnings when fullfilling the bonus requirements. I deposited $50, got $100. Won $400 when i full... See more

Company replied

Rated 5 out of 5 stars

Honestly, i have played at several bettingsites, but no one is better thatøn 20bet. The odds is high, multiple selection to play on. The loyalty program is the best, they apriciate loyal customer very... See more

Company replied


Company details

  1. Casino
  2. Betting Agency

Written by the company

20BET is your go-to online provider of online bookmaking services. We combine the widest selection of betting markets with the safest deposit methods, lightning-quick withdrawals, generous promotions, loyalty bonuses, and professional 24/7 customer support. 20BET strives to become the venue of choice for millions of players.


Contact info

3.3

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 76% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

One of the Best

I will start with sportbetting. They have live stream for almost all games even the very low leagues . There are plenty of options to bet. The odds are pretty nice in comparison with other betting sites. The casino have thousands of games and also live casino have a lot of different companies available to play with. The withdrawal is fast and you get your money in a day on the account. I have fast always fast respond from my account manager and he always try to accomodate me.

April 3, 2025
Unprompted review
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Reply from 20bet

Thank you for sharing your experience! We’re glad you’re enjoying the sports betting, wide game selection, fast withdrawals, and great service from your account manager. If you need any assistance, feel free to reach out!

Rated 1 out of 5 stars

Declared me fraud, took away my winnings

Hello,
i made deposit on this page thinking that they are fair, but they are bunch of thieves.Would give 0 stars if i can.
Here is how it happened:
I made total of deposit in 1000€, then got my winning bets and got to 3000€ on my account. When i tried to withdraw ( after sending all needed documents for KYC, and they asked more then i should send regarding my privacy of transactions), they said that they found fraudulent actions on my account and corrected my balance from 3000 to just 100€(its the amount of first deposit)!!!
They don't even say what terms or rules did i break, nor they have any evidence.
Please, people don't bet here, because i don't want that this happens to you. Im really mad, and sad in the same time. Going to take legal actions, and I'm going to sue them for a lot more then just 3000€.

THIEVES!!!!

March 31, 2025
Unprompted review
Rated 1 out of 5 stars

Scam!!!

Scam!!!! I placed a Bet with 4 Games 2 were Correct one Voided and one Game was a friendly that i Played over 3 before the Game.. after 70 minutes i get the information that the Game ended early Turns Out Game was 2x30 minutes instead of 2x45 so therefore needs to Be voided since only 60 minutes were Played .. i was told 20 mins for an answer and that the Bet will be Voided .. 12 hours later the Bet was still labeled As lost alltough only 60 minutes were Played .i complained about this in the live Chat then they closed my Account 😂😂 they are Withholding 504 Euros since 2,5 days and refuse to pay Out .also when i won 40000 Euros i Had 20 withdraw requests and after 4 days not a single one was Accepted and all of them were pending

March 23, 2025
Unprompted review
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Reply from 20bet

Hello,

We understand your frustration.
Regarding your withdrawal, security checks are necessary to ensure compliance. If your account was closed, it was due to a terms violation. Please contact our support team for further assistance.

Rated 1 out of 5 stars

withdrawals takes ages

withdrawals takes ages. its even for crypto wich should be instant. Got recommend to play chilistakes I heard they have instant withdrawal and deposit

March 19, 2025
Unprompted review
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Reply from 20bet

Hello,
We understand how important fast withdrawals are, and we’re sorry for any delay you’ve experienced. While we strive to process transactions as quickly as possible, processing times can vary depending on verification requirements and payment providers. If you’re facing an unusually long delay, please reach out to our support team—we’ll be happy to assist you.

Rated 4 out of 5 stars

They pay fast

They pay fast. No struggle with verification. Average RTP

March 15, 2025
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Reply from 20bet

Thanks for your feedback! We're glad to hear that you had a smooth payout experience and that verification was hassle-free. If you ever have any questions or need assistance, feel free to reach out. Wishing you the best of luck!

Rated 1 out of 5 stars

I am writing to express my deep…

I am writing to express my deep dissatisfaction with the services provided by 20bet.com. My experience with your platform has been extremely disappointing and frustrating. While it is easy to deposit funds, the withdrawal process has proven to be a nightmare.

My first withdrawal attempt was unsuccessful, and despite numerous attempts to withdraw my funds, I have faced continuous obstacles. Each time, my withdrawal request is canceled without any valid reason.

This experience has not only wasted my time but also caused significant financial stress. It feels like your site is designed to attract fishes.

I urge you to address these issues immediately and ensure that no other users have to go through the same ordeal. It is disheartening to see a platform operate in such a manner, and I hope you take this feedback seriously to improve your services. The players are not a fish!

March 17, 2025
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Reply from 20bet

Hello Jacop,
We understand your frustration and sincerely regret that your experience has not been as smooth as expected. Withdrawals are subject to standard security checks and verification procedures to ensure compliance with our policies. If your request was canceled, there is likely a specific reason related to verification or transaction details.

Our support team is always ready to assist you and provide clarification regarding your withdrawal. We encourage you to reach out so they can guide you through the necessary steps to resolve the issue as quickly as possible. Your feedback is valuable to us, and we remain committed to enhancing our services to provide a seamless gaming experience.

Rated 5 out of 5 stars

I've successfully redeemed several…

I've successfully redeemed several deposit bonuses, and they're excellent. It is easier to withdraw profits when wagering requirements are fair.

February 13, 2025
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Reply from 20bet

Thank you for sharing your experience! We strive to create an enjoyable and transparent gaming experience, and your feedback reassures us that we’re on the right track. If you ever have any questions or need assistance, don’t hesitate to reach out. Wishing you continued success in your future games!

Rated 1 out of 5 stars

Robbery

stopped replying when i was ready to withdraw. Then once I made a few a large amount over 5k and attempted to withdraw they told me my account was not verified even thought I already withdrew prior. Forced me to send a lot of personal information.

February 10, 2025
Unprompted review
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Reply from 20bet

Hey Bunta,
We take security and fair play seriously and assure you that all transactions follow strict guidelines. If you’re experiencing issues with your withdrawal, please contact our support team—they’re ready to help resolve any concerns.

Rated 5 out of 5 stars

20bet the be(s)t

If you are looking for a betting site that offers a variety of sports and leagues to bet on, great welcome bonuses, awesome loyalty bonuses, great customer support that tries their best to satisfy their customers then 20bet is the right choice. They also have a Telegram channel where recently their players won awesome and expensive gifts. Of course I have to mention that you even get your own VIP manager who you can contact anytime and they always help you with everything. At this point I have to say thatI could not have a better VIP manager - Tom is a great person and I could not wish for a better manager than him.

20bet rocks!

February 18, 2025
Unprompted review
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Reply from 20bet

Thank you for your fantastic review! We're thrilled to hear that you’re enjoying our sports betting options, bonuses, and support. If you ever need anything, we’re always here for you. Enjoy your time at 20Bet!

Rated 5 out of 5 stars

Really nice platform with top service

I have been with 20bet for more than 4 years, and I have been happy with their platform. However, I have had to document my deposits whenever I have tried to withdraw money to my bank.

A few days ago, when I won 25 Free Spins on "Wheel of Fortune", and from those 25 free spins, I won $600. After that, I played my account up to $1900ish and wanted to withdraw it all to my bank account.

Then I was contacted by Lera, the VIP manager, who had noticed that my winnings had violated the rules regarding how much you can play when you have an active bonus/won doing the 25 free-spins, where they normally confiscate the winnings. However, Lera convinced the security department that I should be given special permission, and I was paid the full $1900!!

Really professional and excellent service from Lera!! - Much love to this person!

It’s really, really good service at 20bet!! - always available at the LIVE-chat if you need help day n night.

I can highly recommend 20bet!

Kind regards

February 3, 2025
Unprompted review
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Reply from 20bet

Thank you for your amazing feedback! We’re thrilled to hear that you’ve had such a positive experience with 20Bet over the past 4 years.

Your recommendation means a lot to us, and we’re always here to help you with any questions or needs. Thank you for being part of our community, and we look forward to providing you with more excellent service in the future.

Rated 5 out of 5 stars

Good odds + fast withdrawals + gr8 customer support

Good odds and the possibility of bet-builder feacture, which is a different way to place bets. One of the best customer support experiences I've had related to sportsbooks, and the cherry on top is withdrawals in less than 24 hours by SEPA (and within hours for transfers using e-wallets). I'm really enjoying the experience.

January 30, 2025
Unprompted review
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Reply from 20bet

Thank you for your wonderful feedback! We’ll keep working hard to provide you with top-notch service. Looking forward to your next visit!

Rated 5 out of 5 stars

I always use 20Bet because it is the…

I always use 20Bet because it is the best online casino
I can only recommend 20 Bet

January 29, 2025
Unprompted review
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Reply from 20bet

Thank you for your fantastic feedback! Your recommendation means a lot to us, and we're committed to continuing to provide the best service and gaming experience for all our players.

Rated 5 out of 5 stars

You can’t escape luck

You can’t escape luck. Why not try it out with 20bet? 😎

January 27, 2025
Unprompted review
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Reply from 20bet

Glad to hear you're embracing the excitement! 20Bet offers plenty of opportunities to test your luck with a wide range of betting options. Hope you have a great experience!

Rated 5 out of 5 stars

Alexa - 20Bet

I love the way that Alexa, my vip manager at 20BET casino take care of me. She is amazing, super friendly. Everyone should be like her. Very professional and in a way that keeps us interested. Love you Alexa

January 27, 2025
Unprompted review
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Reply from 20bet

We're so happy to hear that Alexa has been taking great care of you! She's truly dedicated to providing excellent service, and it's wonderful to know she’s made your experience so enjoyable. We'll be sure to pass along your kind words!

Rated 5 out of 5 stars

Great Variety of Progressive Jackpots...

The selection of progressive jackpot slots is nice. I won $200 on one recently. The interface is smooth, and the games are easy to navigate. Great choice for me as a slot fan.

December 19, 2024
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Reply from 20bet

Congrats on your win! Wishing you more great spins ahead!

Rated 1 out of 5 stars

Fraud

Total fraud. Take credit card deposits but won't help you set up withdrawals to your bank account. I tried unsuccessfully 3 times to do a bank transfer withdrawal and was declined. No explanation or help offered. Finally I got an email saying withdrawal request accepted only to find it declined again on the website. Customer service in the chat were unable to help. Simply said my info was entered incorrectly. No instructions on how to properly do it. SCAM SCAM SCAM. One way service that never pays out!

January 19, 2025
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Reply from 20bet

We’re sorry to hear about your frustration and any inconvenience caused. If bank transfer withdrawals aren’t working, we recommend trying alternative withdrawal methods available on our platform. Our support team is also ready to assist you with any questions or guidance you may need. Thank you for your patience.

Rated 1 out of 5 stars

Returned my winning bids

I am experiencing a serious issue with 20Bet regarding live bets I placed on January 10, 2025. Multiple bets were for confirmed and classified as won. However, a day later, I was informed that the stakes were returned without a satisfactory explanation.

Despite receiving confirmation for these bets, the casino administration classified them as returned after the fact, citing supposed abuse. I am particularly concerned because some similar bets are still classified as won, while others are marked as returned.

I have reviewed the terms and consulted with my legal representative, who confirmed that once a bet is accepted and confirmed, the bookmaker is obligated to honor it.

I want to clarify: if a bet is accepted the bookmaker is obligated to cash out winning bets. I find it unacceptable to be accused of fraud for simply placing bets on the offerings provided to me, especially when the bets were initially classified as legitimate.

EDIT after 20bet reply:

Dear

first of all, you did not returned all of the bets - as I sad and as I attach the proof - some of the bets were still clarified as won, and some bets are still clarified as lost. So all the bets is not classified the same.

And this was not an error with ODDS as you mentioned in you response.
ODDS WERE COMPLITELY NORMAL.
You did not offer to the customers some unreal odds. You offer regular odds on this sports event.

Second, so if a customer made an error on placing bets - nevermind you will take the money.
But is 20bet place an error - oh, nevermind we will returned all the bets, take all of customer money including his deposit.

So 20bet T&C does not have any meaning:
"7. LIVE BETTING:
1. Live bets are accepted on main markets (win, total, handicap) and additional markets (HT-FT etc). You may place single live bets or combine them in accumulators.

2. The bet shall be deemed accepted once it has been registered on the server and online confirmation has been received. You may not alter the bet once it has been accepted.

3. The bookmaker takes no responsibility for any inaccuracy regarding the current scores of matches on which live bets are being accepted. Customers should refer to other independent sources of information.

4. No live bets may be edited or deleted."

It is important to emphasize that even the clubs did not have the same name and were not classified under the same competition.
I really do not follow Georgian basketball and there was no way I could know that these were the same clubs. I was only attracted by the movement of the results which were almost identical and I bet solely based on the law of numbers as I base my bets in principle.

I think that if the bets were accepted and paid out, they should remain that way.

In every business, regardless of the type of trade, the accuracy of the data and the offer is up to the offerer. For example, when the Nike webshop placed the wrong prices, and whoever bought at those prices, Nike honored its mistake and delivered the products. Nike also has T&C, but it honored the contract with customers when they had an error in the system. In this way, it turns out that the bookmaker is misleading users. Is it possible to know which bet/deposit 20bet will pay to the user or is it just their will.
We all know that we suffer for our mistakes and learn from our mistakes.
In every business there is a responsibility in which when we make a mistake, we must recognize the mistake and bear the consequences for it. This is the only way we will force ourselves to be better and so that mistakes do not happen to us in the future.
Going to correct mistakes like this outside of our own terms is, at the very least, frivolous, irresponsible and inconsistent.
the bets were received on 9.1. and 10.1. and were properly classified as winning. Later, when they canceled those bets, they also canceled my other active tickets that have nothing to do with this event.
I think that 20bet made a mistake and in order to correct their loss, which was their own fault, they went against their own rules and canceled the already paid out bets and the mass of them that were still active and all this 2 days after the original event.

This decision will determine whether 20bet is a serious bookmaker or they are just scammers who don't pay for their mistakes and take other people's money.

Thank you

January 10, 2025
Unprompted review
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Reply from 20bet

We understand your frustration and regret the inconvenience caused. However, as we have explained previously:

The situation arose because our platform briefly displayed certain bets with different odds from two sources simultaneously. This was an obvious system error, and you took advantage of it, which is why your bets were voided.

According to our terms and conditions: "If there is an error in the odds output application and the bookmaker admits such error, all bets on such selections shall be deemed void and payouts shall be made at odds of 1."

We appreciate your understanding and remain available to address any further questions.

Rated 1 out of 5 stars

DO NOT USE 20 BET WINNERS CAN NOT…

DO NOT USE 20 BET WINNERS CAN NOT WITHDRAWAL THEIR MONEY
WINNINGS ARE FROZEN IN THE ACCOUNT
IT IS A SCAM

January 14, 2025
Unprompted review
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Reply from 20bet

We’re sorry to hear about your concerns. We take all issues seriously and work to ensure a fair and secure experience for our users. If you're facing difficulties with withdrawals, we strongly encourage you to contact our support team so they can assist you and resolve the issue. We’re committed to providing a trustworthy platform and would like to help clear up any misunderstandings.

Rated 1 out of 5 stars

I think theyve insolvent

I think theyve insolvent, a made profit of 400 eur and theyve cant payout me 5 days. 5 days my request is pending and all docs veirified and ive made decision to make complaint about that and now theyve cancel my payout and ask me for some ridicolous selfie. I am just asking what is after that. I am editing now day after, theyve ask me selfie with paper and digit on it and also my private bank transaction 🤣. Is this a joke? Who can ask private thing, is this normal. My advice for all is to avoid this scam.

January 8, 2025
Unprompted review
Rated 1 out of 5 stars

Scam scam scam.

Scam scam scam.
They are making attractive promotions, with 100% deposit bonuses, but in the end, when you finalize their insane waggering request, they take all the winnings, and give you back only 100% of the initial deposit. So you can win hundreds of €, cause in the end, you will receive only the amount deposited, 50-100€

January 5, 2025
Unprompted review
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Reply from 20bet

We’re really sorry to hear that you’ve had this experience. Our goal is always to offer fair promotions and a transparent gaming environment. The wagering requirements are designed to ensure that players can enjoy bonuses responsibly. We understand that it can be frustrating if things don’t go as expected, and we truly value your feedback. If you feel that something isn’t right with your account, please contact our support team so we can review the situation and address any concerns you have. Your satisfaction is important to us.

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