Major issues trying to exercise my consumer rights here. Due to a misleading search return (searched for Saucony Ride 19 Wide, their system pushed the Guide 19 Wide), I made a mistaken order and att... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered pair of really fairly priced Adios Pro 3's on a Saturday in Ireland and arrived following Thursday morning. Well packaged as delivery company left inside a door, as agreed with me on phone, th... See more
Happy with this store. I bought twice here. Can't understand bad reviews. Prices were good, shipping via registered post. A bit longer than amazon prime but fine. Customer service answer your emai... See more
• Delivered shoes to a random kiosk 2km away, not to my personal address. Got into a blizzard on the way, great experience. • Ordered the shoe model Hoka ‚Mach4’ and got the model ‚Clifton 8‘ in... See more
Company replied
Company details
Contact info
Saarburger Ring 19-21, 68229, Mannheim, Germany
- service@21run.com
- 21run.com
2.4
Poor
491 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
unable to ship and nearly impossible-to-reach customer service
I ordered some running gear at the end of August, but they were unable to ship it out. Their customer service phone line was inaccessible. I got a feeling that all they have is robo answering machine that plays the same message even in the middle of the night. I actually tried it after their working hours near midnight and got the same message that all operators are busy. That was really illogical!
Their answering of e-mails was also poor. When I asked about delivery, I got an answer to 1 out of 2 e-mails. With big delay, of course.
My initial request for a refund was left unnoticed. After waiting for a week, I resent it and also faxed a letter to them. Thankfully, they replied and returned my money (I wonder what reached them. Was it e-mail or fax?). It was truly a stressful event and, at one point, I started to wonder if I will ever get my.
Time from my purchase till my money returned back to me - slightly above 3 weeks.
This shop has definitely not worked for me. I will never return or recommend it to anyone
October 11, 2012
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.