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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, efficient, and friendly service received from the initial contact to job completion. The staff is frequently highlighted for their knowledge, politeness, and expertise, handling complex tasks with minimal disruption and ensuring continuous service. Many appreciate the prompt responses, timely fixes, and the team's consideration for their homes, often cleaning up thoroughly after work. However, some people mentioned an initial struggle to get someone to attend to their issues.

What people talk about most

Service

Consumers find service to be positive, consistently praising the professionalism, efficiency, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Struggled to get anyone round but my dentist recommend Scott and the team, within a few days they were here to fix the hot water issues and solved them within 48hrs of doing the initial scooping visit... See more

Company replied

Rated 5 out of 5 stars

Scott and his team have done an excellent job replacing my mum's entire heating system. Scott's work ethic is commendable, as he worked after hours and checked on the system at weekends, always ensuri... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I can’t recommend 24 Heating enough! We had a terrible shower before, and they came out, gave us great advice, and installed an amazing new one. It’s been a few months since the installati... See more

Company replied

Rated 5 out of 5 stars

Had a replacement water conditioner fitted. I was very happy that the company allowed me to source the product for myself as it was cheaper than their quote. The fitter arrived on time and took his sh... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Gas Installation Service
  3. Plumber
  4. Radiator Repair Service
  5. Repair Service

Written by the company

We’re a local heating company based in Bracknell with over 25 years of experience in the Gas & Heating industry. At 24 Heating Ltd, we pride ourselves on delivering reliable service and expert solutions for all your heating and plumbing needs. With a focus on quality, efficiency, and customer satisfaction, we continue to grow, offering expert services to landlords, letting agents and homeowners across the region. Our services include: • New Boiler Installations Professional fitting of energy-efficient boilers tailored to your property and usage needs. • Boiler Repairs & Servicing Fast, reliable diagnostics and maintenance to keep your system running safely and smoothly. • Smart Control Installation & Fault Finding Integration and troubleshooting of smart thermostats and heating controls for optimal comfort and control. • Power Flushing A deep clean of your central heating system to remove sludge, rust, and debris — improving efficiency and extending your heating systems lifespan. • Professional Plumbing Solutions From leak repairs to full system upgrades, we offer tailored plumbing services to meet your specific requirements. • Thermal Imaging Diagnostics Using advanced infrared camera technology, we detect hidden leaks, cold spots, and insulation issues — ensuring precision and minimal disruption.


Contact info

4.8

Excellent

TrustScore 5 out of 5

87 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

I wouldn’t hesitate to recommend 24…

I wouldn’t hesitate to recommend 24 Heating, they always turn up at allotted time, explain in detail the work carried out or any work that will require a further visit.

June 25, 2021
Unprompted review
24 Heating Ltd logo

Reply from 24 Heating Ltd

Dear Shelia , we appricate the lovely review that you have kindly left us and we are glad that we could be of assistance and look forward to dealing with you in the near future.

Rated 5 out of 5 stars

Replacement of boiler

Replacement of boiler, removal of hot water cylinder and water tank from the loft, making good and flushing the system. All done by a very friendly, professional team. I have no hesitation in recommending 24 Heating for all plumbing jobs.

June 21, 2021
Unprompted review
24 Heating Ltd logo

Reply from 24 Heating Ltd

Susan , thank you for your kind review and we are glad to have been of assistance and look forward to dealing with you again in the near future.

Rated 5 out of 5 stars

Great service

Great service, Liam and the young man working with him, were so polite and arrived on time and did the service of my boiler, they were very tidy workers and will definitely use this company again, they came recommended and I would not hesitate to recommend them myself. Well done guys.

June 17, 2021
Unprompted review
24 Heating Ltd logo

Reply from 24 Heating Ltd

Angie thank you for leaving us a kind review, i will ensure that this is passed back onto the engineers. We are glad that you was happy with the service. Regards 24 heating

Rated 5 out of 5 stars

Outstanding responsiveness …

Had a boiler problem on the Friday before a Bank Holiday weekend which meant no hot water. They had an engineer round within 1 hour, diagnosed the problem and had it fixed that afternoon. The service and communication was outstanding.

June 7, 2021
Unprompted review
24 Heating Ltd logo

Reply from 24 Heating Ltd

Mr Holroyd, thank you for your kind review we are most grateful and happy that we could assist you.

Rated 5 out of 5 stars

New Boiler Installation

I have just had my very old gas boiler replaced with a new combi-boiler. Two electric shower units were also transferred to the new hot water system. All this necessitated a LOT of new pipes and upheaval. However, the team from 24 heating were absolutely wonderful. With the accompaniment of various thumps and bangs, the entire job (including 2 new showers) was fitted, the system checked over and activated, with very little disruption to myself. Throughout, they were helpful, answered my questions, and did a really good job. Would recommend them unreservedly.

I should add that the initial estimate was pretty well on the nose. And the few small extras were all checked with me before work was carried out.

May 19, 2021
Unprompted review
24 Heating Ltd logo

Reply from 24 Heating Ltd

Marta, thank you for leaving us a review it is most appricated and we are glad we could have been of assistance and that you are happy with all the works carried out.

Rated 5 out of 5 stars

New Bathroom and Ceiling

I have a rented property and left the design and installation of a new family bathroom completely in the hands of the 24 Heating team. Excellent service. Consulted when required and advice given on choices invaluable. Thoroughly recommended and stunning modern bathroom installed. Also needed a new celling in hallway under bathroom, patched replastered and new spotlights installed, Again very pleased.

April 14, 2021
Unprompted review
24 Heating Ltd logo

Reply from 24 Heating Ltd

Debbie, thank you for the lovely review we are really happy that you are pleased with the results and we will ensure to pass your feedback to the engineers.

Rated 5 out of 5 stars

24 Heating - Review

I have known Scott for many years and he has regularly serviced my boiler. He has just replaced it and the service was perfect. Always on time, minimal disruption and always very respectful of the house during visits. I would highly recommend 24 Heating they have a great team and are extremely professional.

April 9, 2021
Unprompted review
24 Heating Ltd logo

Reply from 24 Heating Ltd

Penny thank you for your kind review, its always great to get lovely feedback and we are always happy to help where we can.

Rated 5 out of 5 stars

24 Heating Ltd - First Class

We have been using 24 Heating now for several years and the service we receive is always first class no matter which of their tradesmen attend. Prompt, courteous, efficient and nothing is too much trouble. We have recommended them to several of our friends over the years who have like us been very pleased with the work. They always go the extra mile when it is an emergency. The ladies in the office are first class too.
Thank you Scott and keep up the good work.

February 22, 2021
Unprompted review
24 Heating Ltd logo

Reply from 24 Heating Ltd

Paul, thank you for kind review it is most appricated and we are glad that we can assist you and look forward to continue to assist you where we can.

Rated 5 out of 5 stars

Consistently reliable

Thank you, Scott. I’ve been a customer for 15 years for annual boiler services and the occasional repair (it’s an old boiler but mostly chugs along reliably). And Scott and his team have been consistently reliable, friendly and fabulous.

The icing on the cake came yesterday: boiler broke down on the coldest day of the year. Scott was with me within 2 hours of me calling the office, identified the problem, managed to get hold of the necessary part and came back at 8pm to fit it.

I would recommend Scott and his team to anybody.

February 12, 2021
Unprompted review
24 Heating Ltd logo

Reply from 24 Heating Ltd

Angela, thank you for your kind review. We are glad that we could assist you in your time of need.

Rated 5 out of 5 stars

5 star service

Scott came out straight away after my boiler leaked . He fixed the problem and ordered the parts and then came back on the Sunday and fitted the parts . He also took a look at my underfloor heating which hadn’t worked for 2 years and another engineer had told me wouldn’t work again and fixed that too . We now have a boiler that works and doesn’t leak , plenty of hotwater , a toasty warm house which we are very grateful for and this was all delivered at a very reasonably cost and I was kept well informed the whole way . Can’t fault this company - they were recommended to me and I would recommend to anyone . 5 star ⭐️ review . Catriona Bavington Ascot

January 28, 2021
Unprompted review
24 Heating Ltd logo

Reply from 24 Heating Ltd

Catriona, thank you for taking the time to leave us a review. We are glad to have been of assistance to you, and we look forward to dealing with you again.

Rated 5 out of 5 stars

24 Heating

I have used 24 Heating for over 14 years and continually recommend them to friends. I called them to look at a problem with my boiler, Scott arrived when he said he would and ordered the parts that were needed. he then returned and fitted them. Scott was tidy, helpful and polite at all times. Highly reccomended!

January 24, 2021
Unprompted review
24 Heating Ltd logo

Reply from 24 Heating Ltd

Ruth, thank you for your kind review, its always great to get lovely feedback and we are always happy to help where we can.

Rated 5 out of 5 stars

Life saver

We turned to 24 Heating Ltd after being let down by British Gas who we have insurance with and another company who promised to come out and didn't. Not a good situation to be in with no heating and hot water in January and with a pandemic going on. Anyway, we phoned 24 Heating and an engineer called Scot came out as promised and on the time promised. He managed to fix the boiler and we are very happy with the service received.

January 15, 2021
Unprompted review
24 Heating Ltd logo

Reply from 24 Heating Ltd

Thank you for your kind review, we are glad that we could assist you in a time of need.

Rated 5 out of 5 stars

Extremely impressed by the first class…

Extremely impressed by the first class service. Caring and responsive, the 24 Heating team ensured an immediate response to my 81year old mother’s call to ask for help when her heating unit failed. Scott was fast and professional as ever. Steph (in the office) even called my mum back to ensure she had enough heaters and kept in contact to say the part had arrived. All fixed a day later. I’m sincerely grateful for the genuine care and service given in these scary times for an older lady on her own with no family nearby. You’re heroes! Thank you.

January 5, 2021
Unprompted review
24 Heating Ltd logo

Reply from 24 Heating Ltd

Thank you for your kind review, its always great to get lovely feedback and we are always happy to help where we can.

Rated 5 out of 5 stars

Top Team

Very impressed with the work done - great support and follow up. Highly recommended!!
Bronstee-Ascot

November 25, 2020
Unprompted review
24 Heating Ltd logo

Reply from 24 Heating Ltd

Good Morning Marc, thank you for the kind review and we are glad that we could have been of assistance and look forward to dealing with you again. Regards 24 heating

Rated 5 out of 5 stars

Very pleased with whole experience

This was first time we have used 24 Heating Ltd, on basis of recommendation from a friend. Really pleased with the work done today - the engineer arrived on time, was very informative re progress and any issues etc. And tidy! And the 'back office' team have been great in terms of setting up the appointment and so on too!

October 22, 2020
Unprompted review
24 Heating Ltd logo

Reply from 24 Heating Ltd

Matthew, thank you for the kind review. We are please you have received a great service and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

The team at 24 are always great

The team at 24 are always great, efficient, polite and quick to help if required. Great service and I would recommend them to anyone. They have handled our heating systems and water systems since we have been in the house (7 years).

October 19, 2020
Unprompted review
24 Heating Ltd logo

Reply from 24 Heating Ltd

Thank you for your review, we are glad we could be of assistance and was overall happy with the service provided to you

Rated 5 out of 5 stars

24 Heating have looked after our entire family

24 Heating have looked after our central heating almost from when the business started. They have replaced the existing boiler and installed a new hot water tank. Over the last few years the have rebuilt the entire interior if the house including moving radiators and installing a new kitchen. No matter who they have sent on these contracts and projects we have been completely satisfied with the standard of professional competence and impressed by the good manners and friendly help they have offered at every turn.

September 22, 2020
Unprompted review
24 Heating Ltd logo

Reply from 24 Heating Ltd

Thank you for your review, we are glad we could be of assistance and was overall happy with the service provided to you and we hope to continue to be able to assist you again in the near future.

Rated 5 out of 5 stars

Fixing a dripping tap

Steve turned up unexpectedly in response to a plea for help to deal with a dripping mixer tap. He found that dismantling the assembly was far from simple, but achieved the goal cheerfully. Typical 24H service! Well done.

September 8, 2020
Unprompted review
24 Heating Ltd logo

Reply from 24 Heating Ltd

Malcolm, thank you for your kind review and we hope that we can assist you in the future.

Rated 5 out of 5 stars

Great companyI have used this company for quite a…

I have used this company for quite a few years,I have always found them to be polite,knowledgeable,efficient and always sort out whatever problem I have. A great team from the lady on reception to all the tradesmen. Very happy to recommend them to anyone,a lovely company to deal with.

July 9, 2020
Unprompted review
24 Heating Ltd logo

Reply from 24 Heating Ltd

Thank you for your review, we are glad we can be of assistance to you and thank you for recommending us.

Rated 5 out of 5 stars

Evo home and new boiler

I have used 24 heating for a number of jobs at my home including Evo home and new boiler. Everything has been completed to a high standard and I would have no hesitation to recommend this company.

June 19, 2020
Unprompted review
24 Heating Ltd logo

Reply from 24 Heating Ltd

Thank you for your review, we are glad we could be of assistance and thank you for recommending us.

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