24 Hour Wristbands Reviews 7,230

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 274 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent quality of the products, such as wristbands, lanyards, and custom koozies, noting that items often arrive looking just as designed or even better. Many people appreciate the fast shipping and efficient delivery process, especially for custom orders, and commend the company for going above and beyond to meet deadlines. The ordering process is often described as easy and straightforward, with helpful customer service representatives assisting with issues like duplicate orders. However, some customers were dissatisfied with product quality, reporting blurry prints on shirts, smudged ink on pens, or temporary tattoos that wore off quickly. A few other people also felt that estimated delivery dates were misleading, with orders arriving late even after paying for expedited shipping, and some experienced a lack of communication regarding delays.

What people talk about most

Product

Customers had ambiguous experiences with product quality. While some reviewers praised the products, noting... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise fast delivery, great prices, and... See more

Delivery service

People report ambiguous experiences with delivery service. While many customers praise fast delivery, with... See more

Quality

Reviewers mention ambiguous feedback about quality. While many customers praise the great quality, excellent... See more

Service

Consumers find service to be ambiguous. Many reviewers express satisfaction, praising quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We placed an order for our non-profit organization, for custom wristbands. The process was overall straightforward and smooth throughout the whole shipping/delivery. Shipping was definitely fast, and... See more

Rated 5 out of 5 stars

The yard sign I ordered for our Memorial Garden arrived early and it is absolutely beautiful. I hung it up outside on a vinyl fence with the mounting strips and it has withstood heavy snow, rain and v... See more

Rated 5 out of 5 stars

I placed an order with a very short window for receipt. I was able to get the order in and also talk to a representative to help me with an accidental duplicate order. My duplicate order was canceled... See more

Rated 5 out of 5 stars

Great customer service! Product turned out wonderful and arrived exactly when advertised! It was very easy to call and get my address fixed when I realized I had made a mistake, and the answerer was v... See more


Company details

  1. Promotional Item Store
  2. Business to Business Service

Information provided by various external sources

24 Hour Wristbands was founded in 2006, and has grown to where it is today by delivering over 100 million wristbands to organizations and businesses around the world. Since then, we have expanded our passion for promotional products to hundreds of items including custom yard signs, lanyards, temporary tattoos, t-shirts, and many more. Although we keep growing, we have always stayed true to small-business fundamentals. We value every customer, take pride in our work, and offer dependable customer service. In fact, in 2013 we were awarded the Small Business of the Year award by the Small Business Administration in Washington, D.C. We also boast thousands of excellent reviews on Reseller Ratings, a third party rating site. Add to this our industry leading prices and it's easy to see why over half a million customers have chosen our company for all their promotional needs. Though we've evolved greatly as a company, our first product is still our highest selling. We are the largest manufacturer of custom wristbands in the world. From simple engraved bands to screen printed to Tyvek, we are the headquarters for all things wristbands! As an important and effective item in today’s promotional landscape, we work diligently to keep our wristband prices the lowest in the industry. We take genuine pride in the fact that countless small groups like churches, fire departments, and nonprofits across the country can afford to promote their organizations using custom wristbands. Together with our sister company, Imprint, we operate out of a state-of-the-art facility in Houston, Texas. We use the latest technology and environmentally friendly inks, but most importantly, we are comprised of over 300 of the most experienced printers and graphic artists around.


Contact info

3.8

Great

TrustScore 4 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

the koozies look cheap and didn’t print…

the koozies look cheap and didn’t print out the correct colors.

February 7, 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, We’re sorry to hear about your experience and the frustration it has caused. We could not locate your order based on the information provided, so we kindly ask that you share your order number or any related details so we can review the situation and assist you further. We appreciate your feedback, which helps us improve communication and clarity for future interactions.

Rated 1 out of 5 stars

My expedited order was delayed

My expedited order was delayed. When I contacted customer service, I was told that the package was with the delivery service and that it was out of their hands. I was instructed to contact FedEx myself because they had “done their part.” This was very disappointing and not the level of service I expected.

The order was received on Thursday—two days late. I paid $112 for 24-hour wristband delivery and expected assistance in resolving the issue when it did not arrive on time. These keychains were purchased for an event on Thursday and Friday, and I did not have them for the first day of the event.

I am very disappointed with the overall experience and the lack of support in resolving the delay.

January 27, 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, We’re sorry to hear about your experience and the frustration it has caused. We could not locate your order based on the information provided, so we kindly ask that you share your order number or any related details so we can review the situation and assist you further. We appreciate your feedback, which helps us improve communication and clarity for future interactions.

Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. Horrible communication.

February 5, 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

We regret to see that we were were unable to meet your expectations. Your feedback is important for enhancing our services. We're committed to ensuring your future experiences are positive. Thank you.

Rated 2 out of 5 stars

Lovely pen, but flawed

The pen itself is lovely. The design is not in the same position on the pen as when I designed it, and the font doesn't wrap around the pen so part of the font is missing, which was not shown like this during design. Then the ink smudges off as soon as you touch it, so they are bsically worthless for the purpose I bought them.

February 5, 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

We apologize for any inconvenience. If you believe your products are defective, please submit a claim with clear images of the defects and affected quantities through our ticketing system within 60 days of receipt. Note that minor visual or size imperfections on promotional items do not qualify as defects. Refunds for custom products are issued only for irreparable errors on our part, as determined by a Claims Representative. Courtesy refunds may be granted at our discretion. See Sections 14 and 15 of our terms and conditions, which you agreed to before ordering, for further details. Please refer to your ticket for updates. Thank you.

Rated 1 out of 5 stars

Poor Business Practices

This has been one of the most frustrating vendor experiences I have ever had.

I placed my order for 200 T-shirts on Wednesday, January 21st (Order #IME9136B4855), allowing what should have been more than adequate production and delivery time. I clearly stated—multiple times—that these shirts were required no later than February 11th for a Theatre Anniversary event. I selected this company specifically because I was told the shirts were scheduled to arrive by February 4th.

On February 6th, after receiving no shipping confirmation or updates, I called to check on the status. I was then told the shirts were still in the middle of production and would not be delivered until February 16th—five days after the event they were ordered for.

To make matters worse, I was informed that if I wanted the shirts any sooner, I would need to pay an additional $300 for “rush” shipping—for a delay that was entirely caused by their failure to meet their own stated timeline. Paying extra still would not meet the originally promised date.

Charging a customer hundreds of dollars to compensate for your own missed estimates is unacceptable. The lack of proactive communication, missed deadlines, and shifting responsibility onto the customer reflects extremely poor business practices.

This order was for a milestone anniversary event. Instead of reliability, I received delays, excuses, and an unexpected surcharge. I would strongly caution anyone considering this company—especially if your order is time-sensitive.

February 6, 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

Hello, We’re sorry to hear about your experience with order IME9136B4855. Our records show that this order was placed as a standard order, where delivery dates are estimates and not guaranteed as stated on our order page. The order was processed promptly once received, and tracking number 888566415295 was provided when the order shipped. We offered a rush delivery option for an earlier date with an additional fee, which allowed the order to be prioritized in production and shipped sooner than standard timelines. While we understand that timing was critical for your event, all steps were taken according to our standard procedures, and production and shipping timelines were followed once the order and rush request were confirmed. We also noted that a chargeback was filed while we were reviewing the situation. We appreciate your feedback and take all comments seriously as we continue to improve communication and service for time-sensitive orders.

Rated 5 out of 5 stars

Love doing business with you guys

Love doing business with you guys. Always get the best koozies and they turn out great. Great turn around time as well. Never an issue. Will continue to use you as my custom koozie maker.

January 12, 2026
Unprompted review
Rated 3 out of 5 stars

Late delivery despite paying extra

I paid a premium to have my order delivered by a certain date. The order only shipped from China the day it was supposed to be delivered and was very late. It was disappointing and I’m wondering if you plan on crediting me back the premium I paid for nothing.

January 16, 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

We regret to see that we were were unable to meet your expectations. Your feedback is important for enhancing our services. We're committed to ensuring your future experiences are positive. Thank you.

Rated 1 out of 5 stars

My entire order was printed in the…

My entire order was printed in the wrong color. I have reached out three times and nobody has contacted me, and it's been more than three weeks. Do not recommend, and very poor customer service.

January 12, 2026
Unprompted review
24 Hour Wristbands logo

Reply from 24 Hour Wristbands

We regret to see that we were were unable to meet your expectations. Your feedback is important for enhancing our services. We're committed to ensuring your future experiences are positive. Thank you.

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