24hrslocksmithReviews 

587
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 242 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and efficiency, often highlighting their ability to explain issues clearly and offer effective solutions. The service is frequently described as quick and reliable, with many appreciating the fast response times, especially in emergency situations. People are generally satisfied with the overall service, noting that problems are resolved effectively and without damage to property. However, some customers also noted significant issues with pricing, reporting that initial quotes were misleading and final costs were much higher than expected. There were also concerns about the quality of replacement products, with some reviewers receiving items that did not meet expectations, and others experiencing issues during the service.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the quick response times and efficiency... See more

Staff

Reviewers mention positive feedback about staff, frequently praising individuals for their professionalism... See more

Price

Clients share ambiguous opinions on price, with many reviewers expressing significant dissatisfaction and... See more

Product

Customers had negative experiences with product quality, reporting issues such as unnecessary lock... See more

Response time

People report positive experiences with response times, with many customers praising the quick arrival of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The gentleman who replaced my locks was absolutely wonderful. He works quickly, precisely, and with great professionalism. He explains everything clearly, offers the best solutions, and pays attenti... See more

Rated 5 out of 5 stars

Alex came to my rescue yesterday evening after I lost all of my personal belongings on London public transport and couldn't get into my flat. He arrived with 15 minutes of me calling and was extremely... See more

Rated 5 out of 5 stars

Raul was absolutely impeccable and really got us out of an upsetting situation on Christmas Day when we were locked out. His communication was great - he set out our options (including timing and pric... See more

Rated 5 out of 5 stars

Big thanks to Marius for helping out so quickly while I was crashing out. Was locked inside my flat due to a faulty Yale lock and Marius really calmly explained what was wrong, what he was going to d... See more


Company details

  1. Locksmith
  2. Emergency Locksmith Service
  3. Handyman

Written by the company

At 24hrslocksmith, we provide fast, professional, and reliable locksmith solutions across your area. Whether you’re locked out of your home, need to change your locks after a break-in, or want to upgrade your home security, our team is here to help — day or night, rain or shine. We’re proud to be a local business, not a national call center. That means when you call us, you speak directly with someone who knows the area and can get to you quickly. Our locksmiths are fully trained, DBS-checked, and insured, so you can trust us to treat your home with care and respect. We specialize in non-destructive entry, uPVC door lock repairs, security upgrades, and emergency lockouts. Most of our jobs are completed on the first visit thanks to the wide range of tools and parts we carry. At 24hrslocksmith, we believe in transparent pricing, honest advice, and top-quality workmanship. No hidden fees. No surprises.📍 Fast. Local. Trusted.


Contact info

3.9

Great

TrustScore 4 out of 5

587 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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3.9

All reviews

(587)

227 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended!

I accidentally locked myself out of my house and called this locksmith for help. He arrived quickly, was very professional, and got the door open in no time. The communication was clear, pricing was fair, and the whole process was stress-free. I really appreciated how efficient and friendly he was.
Highly recommended!

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

The gentleman who replaced my locks was…

The gentleman who replaced my locks was absolutely wonderful. He works quickly, precisely, and with great professionalism. He explains everything clearly, offers the best solutions, and pays attention to every detail. You can tell he truly knows his craft and puts real care into his work. I highly recommend him — an excellent specialist and a genuinely kind person!

Thank you Claude .

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Raul was fantastic

Raul was fantastic - he explained exactly what he was doing, made sure he caused minimal damage and was overall very professional. I would highly recommend Raul for his professionalism and approach to getting the job done - definitely a credit to his company!

November 15, 2025
Unprompted review
Rated 1 out of 5 stars

Pure scam

Pure scam, not trustworthy. Please dont use this company. They add up costs starting from 69, adding 150 for the job another 140 for the lock or change/damage and then another 100 another 50. You end up asked to pay 600£ for the simplest job… and also sign a paper to confirm you agreed to pay this beforehand and you agreed to pay the amount. Please don't sign this, report them. Call your bank to refund you part of it if they can as you just fell victim of scam.

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

blatantly LIE about pricing

Similar to many other reviews I have seen about this company, they lie about the price, not mislead but directly lie and then when you have no choice e.g. they have already destroyed the lock to your house they reveal ridiculous charges for new locks.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

The man was very impressive and got me…

The man was very impressive and got me into my house very quickly.

I rang and within 10 minutes he came.

I am 100% satisfied with the work
that he done for me.

I would use their service if ever I am liocked out again.

Thank you so much for all your help

November 13, 2025
Unprompted review
Rated 1 out of 5 stars

I was told it was £55 to resolve the…

I was told it was £55 to resolve the issue but once I was in the price very quickly went to £300 and then they were trying to charge me another £500 for the lock itself. The actual lock price is £75 with other locksmiths. An awful company taking advantage of people who are locked out of their homes and need help quickly. Will never use them again.

November 12, 2025
Unprompted review
Rated 1 out of 5 stars

Awful

Awful. Was told £50 on the phone and when the engineer George arrived he told me it will be £180 to drill the lock. I said I wouldn't pay that much for a 5 minute job, I was then asked how much I would be willing to pay, which I said £100 he then put VAT making it £120. After drilling the hole in the lock straight after he told me it would be £1000 pounds for a new lock. I was confused and shocked said I do not have 1000 pounds to spare - he said well you can't leave it unlocked a women by yourself. I knew 1000 was ridiculous and told him to leave.
I got a new lock within the next hour and they charged me £130 .
STAY CLEAR OF THIS MONEY GRABBING BUSINESS
The good reviews must of been written by themselves.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

24hrs Locksmith

After I called them, the company person was polite and said they would reach my address by 20min. I got locked out of my house. The guy arrived on time was polite and gave me a good price. He did his job within 10min , that's including the new lock for the door. Can definitely recommend to try this company.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic, quick service. Really friendly and gave good advice about the locks.
Reasonable rates too.
Thanks Ruben

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Lousy morning

Lousy morning! Chris arrived within 20 minutes of my call and opened the door quickly and at a reasonable cost. I am extremely happy with the service! Much appreciated!

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Raul was kind and very well versed in…

Raul was kind and very well versed in his profession. He was quick efficient and thoroughly explained all the options and showed me the damage it could’ve done with each one allowing me to fully assess my choices. He did a great job and was quick and prompt with the work.

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

Ruben was amazing

Ruben was amazing, quick to get on site and get me in . Fully recommend they're services, quick and professional. Many thanks

November 3, 2025
Unprompted review

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