2us4cars Reviews 

201
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and friendly, making the car buying process smooth and hassle-free. Many appreciate the excellent customer service, noting that staff go above and beyond to provide clear explanations and advice without any pressure. People are also very satisfied with the quality and condition of the vehicles, often finding them to be exactly as described and well-prepared for collection. Reviewers frequently highlight the efficiency of the service, with many transactions completed quickly and updates provided regularly. The overall sentiment is that the company offers a trustworthy and genuine service, leading to high satisfaction with their new cars.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, efficiency, and professional... See more

Service

Clients share positive opinions on service, with many reviewers describing the entire process as excellent,... See more

Product

Reviewers express satisfaction with the product, often highlighting the great condition of the cars... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with the service that Mark & dean provided with 2us4cars. Helped us pick out a lovely land rover discovery 7 seater. Very helpful. Polite and helped even after purchasing the vehicle with t... See more

Rated 5 out of 5 stars

Purchased a Skoda Octavia VRS from these guys. When I saw the vehicle advertised, I phoned and arranged a viewing with Dean the same day , the car was ready for viewing, Dean was great, no pressur... See more

Rated 5 out of 5 stars

After searching for cars on Auto Trader, I discovered 2us4cars that had a good stock of Landrovers in. I decided to take a trip down to have a look and received absolutely fantastic customer service... See more

Rated 5 out of 5 stars

I can not recommend 2us4cars enough. Their team exceeded our expectations in assisting us, and I am extremely satisfied with my new vehicle. Down to earth nice people!


Company details

  1. Car Dealer

Written by the company

Used car car sales and finance specialists. Over 80 vehicles in stock. We pride ourselves on giving a personal service to each and every one of our valued customers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

201 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(201)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Recently brought a new van from here, Mark couldn’t have been any more help. All queries were answered promptly, and he arranged for the van to be delivered personally by himself to my door in Wolverhampton, as I was unable to go and view prior to buying the van. A minor issue with the van which could not have been foreseen by mark or myself, was sorted straight away with no trouble.
Brilliant service. Would recommend to anyone, and definitely use again.
Thanks again Mark.

March 16, 2024
Unprompted review
Rated 5 out of 5 stars

Really friendly and helpful

Really friendly and helpful. Bought a lovely car and was all round a lovely experience. No stress no dramas just really helpful. I had a minor problem after collection but I messaged Mark and he immediately got back to me and sorted the issue. Would defend recommend this garage.

February 23, 2024
Unprompted review
Rated 4 out of 5 stars

Having found the vehicle on Auto trader…

Having found the vehicle on Auto trader we visited the garage, and had a pleasant no-hassle experience. Mark was polite and good to deal with, he offered a discount and sorted the paperwork out for us too.
When we collected the car it was valeted and nicely presented, Mark even put some fuel in - - -
One week on we are very pleased with the car (a Hyundai ix35) and would recommend Mark and 2us4cars.

March 9, 2024
Unprompted review
Rated 1 out of 5 stars

Save your Money and go somewhere else

Re-posting this as they have had it removed.
Probably the worst garage in the area that flood fake reviews online to get rid of the bad ones.

Currently taking them to court after they sold me a car not fit for purposely and illegally refused a refund after 10 days of use as the car broke down 3 times within that time. Save your money and go to another garage. Any other garage than this one. The mechanics are poor and will never fix issues on the vehicle.

Save your time and money and go elsewhere.

March 14, 2024
Unprompted review
2us4cars logo

Reply from 2us4cars

Thanks for your feedback Phil. As I've stated before we appreciate all feedback but we must point out what is factually correct and incorrect.
All of our 300+ reviews across all platforms can be verified with our customers. We have a 99% customer satisfaction rate. To allege that we use fake reviews is ridiculous and frankly slanderous.
You bought a 12 year old car from us that had done over 100,000 miles, naturally there is a chance it may encounter problems at that point in it's in life. You state the car isn't fit for purpose whilst also covering over 6,000 miles in a 4 month period in it.

Rated 5 out of 5 stars

Genuine company - amazing service

Recently bought an Audi A6 from Mark, I’ve never genuinely had service like it, mark was personable and honest about the vehicle - alongside offering warranty at no mark up to himself. Will absolutely return when I need a new car again in the future.

February 24, 2024
Unprompted review
Rated 5 out of 5 stars

Toyota GT86 purchase

We dealt with Mark for this purchase and found the whole experience to be exactly what anyone would want it to be.
No high pressure sales, very professional, extremely patient, helpful and trustworthy.
Mark definitely knows his job very well and this company deserves all the great reviews that they have to date.
We are very happy to recommend this company and would not hesitate to buy another car from them in the future.
The car itself was a rare find with very low mileage and was definitely worth the journey all the way from Nottingham for this memorable experience.
We wish you all at 2us4cars the very best that you deserve.
Keep up the great work.
You are a shining example of how secondhand car sales should be.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Travelled 60 miles to test drive a Dacia, Mark was very helpful & friendly. The sale went through very easy and had my car delivered within a week, the delivery driver was also a very nice guy. The car had been valeted and was pristine. I would definitely recommend this garage and would use again in future.

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Can’t recommend them enough

This is the second time I’ve had my MOT and service at this garage. And yes, the first time was just as good as this one.

Firstly, the staff; it doesn’t seem to matter who you talk to or when but everyone’s smiling and helpful.

The work itself; didn’t feel at any point I was going to be ripped off, in fact they helped me to make better/cheaper choices.

Despite also being a sales garage, when I asked if I needed to start looking for something new the response was “I can show you some if you like but right now, not really.” What a way to ensure life long custom - they made me feel comfortable & valued and were very accommodating with my needs.

Can’t recommend them enough!

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service , cars fantastic, would highly recommend , definitely giving them a call for my next car . Brilliant

February 19, 2024
Unprompted review
Rated 5 out of 5 stars

Transit Custom- great buying experience

Phoned to speak to someone about seeing the van, was answered by Mark who from then dealt with the sale from first meet to handover to after care. Happy with everything from the company who made the purchase easier than it normally is buying a vehicle. All work and the care package was done as promised and Mark kept in touch throughout in a friendly and approachable manner. Good stuff!👍🏼

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great service when purchasing my car would highly recommend to anyone😌

I had an excellent and professional experience with 2us4cars/Mark when buying my BMW X1. I would highly recommend this company to any of my friends and family. They went above and beyond with everything. Mark went through every little thing with me and said they’ll always be there to help if I need anything after the sale. Part exchanged my original car which was nice and easy. Great service by mark very professional,friendly and helpful:) Thankyou once again!

December 11, 2023
Unprompted review
Rated 5 out of 5 stars

Found the right car at the right price

Found the right car at the right price, both Mark and Craig provided a friendly and professional service.
I’m happy to recommend them to my family and friends.

November 26, 2023
Unprompted review
2us4cars logo

Reply from 2us4cars

Thank you for your honest review Giles.

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