I canceled account end of February. I have called and emailed for a refund, still have not received resolution. On top of that my debit card was locked..so payment of 138.00 was taken ,this is an una... See more
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Canceled service. Agent offered other options but I chose to cancel because I was not using the enough at this time. Agent was helpful and appreciated the business. He quickly canceled the service af... See more
Company replied
While my prepaid visa cash app card wasn't accepted by they're P.O.S gateway, Their customer service was prompt and very Human in understanding the time I put into preparing the document I was wishin... See more
I used 360 Legal for a vehicle bill of sale and even used the online notary service they provide for you. 360 makes it more simple by letting you send to recipient to get their signature. Great live c... See more
Company details
Written by the company
360 Legal Forms is an online legal form builder that gives clients easy access to over 150 attorney written legal documents that are fully customizable to their needs. Customers have the ability to create documents in minutes by answering our easy-to-understand questionnaires. All documents are saved on their account and can be accessed from any device for easy access.
Contact info
United States
- 877-360-1160
- Support@360legalforms.com
- 360legalforms.com
4.5
Excellent
271 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Rikki was very helpful
Rikki was very helpful and I felt they listened to me.
February 14, 2023
Unprompted review
Representative March was extremely…
Representative March was extremely helpful with my questions and concerns. He took care of what I needed immediately & followed with me to ensure I was satisfied with everything.
February 13, 2023
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It was very easy to use and setup
It was very easy to use and setup, and when I needed to cancel, Asher was very helpful and had updated my concerns, and performed excellent customer service.
February 9, 2023
Unprompted review
Reply from 360 Legal Forms
Hi Marc,
Thank you for taking the time to share your experience with 360 Legal Forms. We're thrilled to hear that you found our platform easy to use and that Asher provided excellent customer service when you needed to cancel. We're proud to have a team that is dedicated to helping our customers and ensuring they have a positive experience.
While we're happy to hear that you had a good experience, we understand that you left a 3/5 star review. We value your feedback and would be grateful if you could share more about your experience with us, either through an updated review or by speaking with one of our agents directly. Your opinions are important to us and help us continue to improve our services.
One of our agents will be reaching out to you shortly to discuss the situation and receive any feedback you may have on what could have been done better. We value your opinions and are always looking for ways to improve our services.
Thank you again for your feedback and for choosing 360 Legal Forms. If you have any further questions or concerns, please don't hesitate to reach out.
Best regards,
360 Legal Forms Team
Customer service
February 7, 2023
Unprompted review
Found the form I needed
Found the form I needed. Easy to use and navigate the website. I highly recommend this website and its services to everyone.
February 7, 2023
Unprompted review
Asher was wonderful!
February 3, 2023
Unprompted review
My online help session is short and…
My online help session is short and easy. March is really helpful on my request! Much appreciate.
February 3, 2023
Unprompted review
Great experience!!!
February 1, 2023
Unprompted review
Great customer service!!!
March was very friendly and helpful in resolving a problem for me. Respectable business that ill continue to do business with. The platform is very easy to use and the services were exactly what I was looking for! Thanks again March!!!
February 1, 2023
Unprompted review
Great low key place to go if you need…
Great low key place to go if you need an official legal document. Also lovely customer service response, thank you March for your help!
January 31, 2023
Unprompted review
Very good customer service
Very good customer service, by Asher, quick, knowledgeable, professional and efficient! The forms themselves are easy to fill out and user-friendly. The only downside is although your work is saved, somehow you cannot retrieve it quickly enough.
Would recommend though.
January 26, 2023
Unprompted review
Great Customer Service
I had no problem finding and implementing the form that I needed. When I needed to Cancel the rep (Asher) was very polite and tried to help with the pricing. He did understand my situation and will bring it up to the service team on different types of pricing.
January 25, 2023
Unprompted review
Easy of customer service
Easy of customer service
Likable navigation and saving of documents
July 20, 2022
Unprompted review
Customer service by Asher was great
January 16, 2023
Unprompted review
Your representative was very…
Your representative was very professional. Offered incentives for me to stay, but was not pushy. I will definitely use the company again based on this experience.
January 11, 2023
Unprompted review
They handle your concerns well.
I wasn’t aware of the charge after the 7 day trial and they kindly refunded me and offered a promotional rate.
January 12, 2023
Unprompted review
Customer experience was good and tools…
Customer experience was good and tools were useful.
January 12, 2023
Unprompted review
Alfred has been very helpful with my…
Alfred has been very helpful with my situation.
January 11, 2023
Unprompted review
Rikki was great!
Rikki was great! He understood what I was asking of him. A no hassle canceling process was smooth and easy. If I ever need to use you guys again I will definitely be back and ask for Rikki. Thanks again and 5 stars all around!
January 11, 2023
Unprompted review
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