365Vet Reviews 

3,539
TrustScore 3 out of 5

2.8

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Rated 5 out of 5 stars

I have been a customer for a very long time and have always been very impressed by their service. The last order on 11March was delivered within 3 days ! I have been informed by them that a serious... See more

Rated 1 out of 5 stars

Nightmare organisation to deal with; admin hell to get them to accept vet’s prescription. Took two weeks for drugs to arrive and now just been told that their system has been hacked and all payment ca... See more

Rated 4 out of 5 stars

Medicine tablets not arriving early, gave them a ring . After a fairly long wait in apparent queue, a well spoken polite lady answered. She checked details and confirmed ordermade on 14th, processed 1... See more

Rated 1 out of 5 stars

If I could give a minus review I would do so. They took my order, sent an order confirmation and then did nothing. I chased by phone but they are only available for 4 hours a day. I sent emails but th... See more

Company details

  1. Pet Store

Information provided by various external sources

Our UK based website specialises in proving pet medicines online, and is run by a practising veterinary surgeon, supported by a team of dedicated and knowledgeable staff with years of animal health experience. We understand how important your animal’s health is to you and aim to provide a friendly and professional website, which allows you to make savings on pet prescription medications.


Contact info

2.8

Average

TrustScore 3 out of 5

4K reviews

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2.8

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(3,539)

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Rated 1 out of 5 stars

APPALLING LEVEL OF SERVICE

Order placed 13 days ago for 45 atopica tablets at a price of £125.82 they have not arrived, my money has been taken and they have asked me to chase the Post Office. They have given me no details or tracking no. which is the norm for orders of this value and are now digging their heels in over my refund.

I am so angry about this that I will be contacting Trading Standards and contacting the BBC Watchdog Programme as this industry needs tougher regulation.

This shoddy service is not acceptable and their complete lack of concern and lack of apology is outrageous. We are dealing with medication for sick pets after all!

I have had to place another order with petsprescription and they managed it within 48 hours.

ORDER NO. 000010381

February 21, 2019
Unprompted review
Rated 5 out of 5 stars

I have never used 365vet before but it…

I have never used 365vet before but it was so easy to set account up and put my order in. Ordered Thursday morning arrived Friday can't get any quicker than that. Thank you and as my wee dog has a long term problem I will happily use again.

November 23, 2018
Unprompted review
Rated 2 out of 5 stars

Too slow

Too slow, took 3 working days to arrive.
My dog went without his drugs for a couple of days.
They post RM which is not good enough, should offer a next day and special delivery service for those urgent prescriptions.

July 18, 2018
Unprompted review
Rated 5 out of 5 stars

Very good service.

I needed a prescription medication for my dog and the supplier I normally use was unable to supply this. After speaking to a very helpful lady on the phone I posted off the prescription and completed the online ordering. This was on a Friday afternoon and I received the medication the following Monday. Very quick and helpful, will definitely be using again. Very good value for money also.

June 12, 2018
Unprompted review
Rated 1 out of 5 stars

Ref: Prescription drugs.

Ref: Prescription drugs. I paid for my order via 365vet's website and sent copy of prescription the following day, after 10 days of not recieving my order I contacted 365 to be told that a copy was not acceptable (my fault) but an e-mail of the prescription would be, So next day I sent it.

Three days later I recieved an e-mail and telephone call both stating that only a hard copy would be acceptable, it was their strict practice and my order would not be processed until they had got it. A Iittle peed off and 14 days after I ordered I cancelled my order and ordered same meds same price via petdrugsonline (they accept an e-mail of prescription).

The next day 365 delivered. Next day petdrugsonline. 'What' I thought, bloody crazy. I now had 2 x 6 months supply of an expensive drug for an old horse that I hope now lives that long. Plus side is that I only paid my vet for one prescription and used it twice - cool.

Anne from 365 did accept full responsibility, apologised and made no silly excuse. not.
Customer service hasn't arrived there yet.
Go petdrugsonline.
(Anne did tell me she would get parcel force to pick up and refund, but I'd ad enough and hope horse lives!)

June 8, 2018
Unprompted review
Rated 3 out of 5 stars

Disappointed with this web site.

I recently ordered tablets for my elderly dog on Tuesday 29th May.
As it is a week and I hadn’t received them I rang them today to ask them when I would get them and they rang me back to say they would send them first class post so I’ll get them tomorrow.
I asked why the delay and was told they had only just come in.
This is not the first time this had happened and have had wrong tablets sent.
My dog is very old and depends on these. I have run out of these tablets today and are meant to give them to him in the mornings as he has other tablets in the evening.
I am at work till late tomorrow so he won’t be able to have them now.
I spend a lot of money on this site every month and find this not acceptable. Also query why I was not informed there would be a delay.
Unfortunately I will be looking for another site which will be reliable to get my dogs prescriptions.

June 5, 2018
Unprompted review
Rated 5 out of 5 stars

Definitely recommend it!

I have been purchasing prescribed medicine ( Advocate for dogs XL) from 365Vet since 2011 and have never had any issues. Did use another online supplier once because it was £2 cheaper at the time but my order had never been sent and had wasted the prescription.

My last purchase was made 2 weeks ago and 365Vet does the cheapest price online (and fast dispatch) as far as I am aware. Will recommend this reliable supplier to you all!

May 9, 2018
Unprompted review

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