Evidently in order to actually get the discounts offered you have to contact them after the purchase & request a refund. At least, this is what I had todo on the last two orders. Additionally -as ot... See more
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I'm extremely disappointed & displeased with the product sent out to me june 9th. . A few years back the gift 🎁 key chain I got for my sister was beautiful and properly done. I ordered again recently... See more
We were gifted the medium cube and it is AMAZING, that deserves 5 stars! We bought the "cave" light stand and it looks cool, but the quality is disappointing. The plug is very cheap so the light f... See more
I feel ripped off... I placed my order at Baybrook Mall in Friendswood, Texas. And the lady was nice but did not give me enough information about their policy. All orders are final! they do not acce... See more
Company details
Written by the company
3D Innovation is the leading manufacturer of 3D laser etched crystals. Established in 2004, we use the latest German technology of laser engraving in crystals. We produce very high quality, top of the line personalized crystals for our customers. 3D Innovation has over 40 successful retail locations from coast to coast. 3D Innovation delivers an innovative concept that incorporates technology and imagination to produce products and services that are creative and personal. 3D Laser imaging technique enables us to emboss pictures, words, or memories into a variety of crystals.
Contact info
1085 Rockaway Ave, 11581, Valley Stream, United States
- (516) 837-9423
- info@3d-innovation.com
- 3d-innovation.com
2.3
Poor
917 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awesome 3D Pendant
Awesome 3D Pendant and picture came out clear on square pendant..Necklace is short
June 6, 2019
Unprompted review
Flawless
Hello. I was very impressed with my 3D item. The architect of my crystal heart was flawless. Thank you
June 2, 2019
Unprompted review
I would recommend and will probably purchase again.
Absolutely no regrets for the purchase of my keychain and the necklace I bought for my wife. Our recently deceased four legged family member will live on every day in our memory and our hearts. And this 3d picture I carry now will always be with me to remind me of quality moments we had with him. Excellent quality and prompt delivery. I would recommend and will probably purchase again.
May 30, 2019
Unprompted review
just recieved he crystal heart I had…
just recieved he crystal heart I had made fir my wife.
Awsome!!!!
Thankyou very much
Rodney Jewell
May 30, 2019
Unprompted review
Customer Services
May 30, 2019
Unprompted review
Reply from 3D innovation
Please contact us so we can assist with any customer service-related issues.
As per our communication back and forth we offered a replacement for your order.
A Unique and Treasured Gift
I’m so pleased that we decided to purchase the large 3D cube as a gift for my dad’s 90th Birthday. It is so beautiful and I’m sure he will always cherish this special gift. Thank you for the quality work and making sure we got it on time.
May 21, 2019
Unprompted review
Absolutely Gorgeous
I first saw this in Opry Mills Mall and brought home the pamphlet with a coupon code on it so I decided to check it out. The process of uploading a picture was so easy. The price for the heart keychain was pretty great and shipping was quick! I picked a picture of my grandparents that have passed on for my mom for Mother's Day and had it put in the heart light up key chain and when my mom seen it she cried! I loved it so much I wanted to keep it for myself. Trust me, you will not be disappointed with this as a gift for someone or even to yourself!
May 21, 2019
Unprompted review
The quality and rapidness in getting it…
The quality and rapidness in getting it to us was great. My wife loved her Mother's Day present.
May 20, 2019
Unprompted review
This is the best service in NYC area…
This is the best service in NYC area and they have an amazing customer service team. Emailed me, called me and asked me all my request how I want my GIFT crystal. They made all the edits and changes with $0 extra costs. Loved my crystal and guaranteed that you will love it as well...
%100 Recommended!!!
May 20, 2019
Unprompted review
The ptoducct itself is yop notch
The producct itself is top notch, but the delivery system takes to long. I wanted to get my order in 2 days. I got it in 5
May 17, 2019
Unprompted review
Reply from 3D innovation
Hi Samuel, I'm so sorry we did not meet your expectations to get a 5-star review, however, please note the following.
You have placed your order on Friday, May 10th at 2:47 PM and we shipped it out on Monday (THE NEXT BUSINESS DAY) using the second-day method you chose. We manufacture custom made products as you know and making these products require a lot of time and dedication before they are ready. We advertise all over our website that orders are shipped within 2 business days (the fastest normal turnaround when compared to anyone else)
That being said, we shipped and delivered the order to you in the time period we guarantee to all our customers. I hope i was able to clarify any misunderstanding and hope we can earn your 5 stars.
Received my product on time and in good…
Received my product on time and in good condition
May 16, 2019
Unprompted review
Omgosh I love this site
Omgosh I love this site I order 4 keychains n a glass picture 😍 everything was amazing 😉 u guys must try it
May 16, 2019
Unprompted review
Such a cool way to keep a memory
Such a cool way to keep a memory. Such detail.
May 16, 2019
Unprompted review
This gift was a Mother’s Day present…
This gift was a Mother’s Day present for a Mom that lost her son in a tragic accident on 2/4/2019; she was overwhelmed by its beauty and how lifelike the picture inside the cube was; she was truly blessed by this gift. This gift will remain with her for the rest of her life. Thank you!
May 16, 2019
Unprompted review
Loved it
Loved it. Very well done. My son was truly impressed. Delivery took a little more than 2 business days. The packaging was impeccable and very very neat.
May 15, 2019
Unprompted review
Great transformation
Love the artwork and how they were able to transform a picture into the crystal
May 15, 2019
Unprompted review
BEAUTIFUL product
BEAUTIFUL product. Super fast shipping. Affordable pricing. They make the best gifts.
May 15, 2019
Unprompted review
Absolutely stunning.
Absolutely stunning.
The detail is mind blowing. When I look at these on my phone it's great looking. But when it showed up i could not believe how beautiful these are. My wife just loves the one i got her with our grandchildren.
I will be purchasing many more for years to come.
Sincerely
Thank you
May 14, 2019
Unprompted review
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