Deceptive advertising. Have and have had incorrect size of mini cube listed for at least 5 weeks. Purchased 2 mini cube memorial crystals listed at 2.36" x 2.36" - particularly because they were the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great company and expert staff! I did have an issue with my order and the delivery service kept screwing up. But this company is top notch because they went out their way, above & beyond, to ensure th... See more
Company replied
Everything was better than I hoped. Customer service contacted me promptly with a question about my order. Their website was easy to navigate. Downloading photos and ordering was easy. Hard part was... See more
Company replied
I couldn’t be happier with my purchases through 3D Laser Gifts. Two of the crystals were of pets, one for a family member and one for a dear friend. Both of them had lost their beloved animals. The th... See more
Company replied
Company details
Written by the company
Your source for personalized 3D crystal engraving. Beyond Memories® uses the newest innovation of capturing memories in crystals, the perfect gift. All you've got to do is have a picture of that event laser engraved in it and you'll be able to see and treasure that moment for the rest of your life.
Contact info
3230 Polaris Ave # 21, 89102-8325, Las Vegas, United States
- (386) 456-3214
- support@beyond-memories.com
- 3dlasergifts.com
4.3
Excellent
6K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just As Advertised
Laser engraving was just as advertised. Display lit up nicely. It was a gift and the recipient loved it. Thank you!
December 20, 2023
Reply from Beyond Memories
Thank you!
Poor customer service experience
Sent defective product, customer service was horrible and when customer service finally responded the replacement was made but not shipped expedited as it should. Will never buy again nor recommend
December 21, 2023
Reply from Beyond Memories
Hi Kanisha,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issue you experienced with the placement of the text on your crystal. We understand how important it is for the personalization to be perfect, especially when it's intended as a gift.
We apologize for not meeting your expectations in terms of response time. We recognize that during the holiday season, our customer service team was inundated with a high volume of inquiries. While we worked diligently to address all customer inquiries as quickly as possible, we understand that our response time fell short in your case.
We deeply regret that you had a negative experience, as it is not reflective of the level of service we strive to provide. Our dedicated team did their best to rectify the issue promptly once it was brought to our attention.
We appreciate your understanding and patience throughout this process. If there is anything else we can do to assist you or if you have any further concerns, please let us know. We are committed to ensuring your satisfaction and want to make things right for you.
Best regards,
The 3D Laser Gifts Team
A wonderful way to capture a memory forever.
This was a last minute gift.
My father-in-law is legally blind and has been in and out of hospitals all year.
He needed help getting a gift for his beautiful bride.
I knew if I got the XL Crystal Heart, he might be able to see it better.
This was the perfect gift for them!
There wasn’t a dry eye in the house when she opened her gift.
December 25, 2023
Reply from Beyond Memories
Thank you!
Shipping was timely and product met…
Shipping was timely and product met expectations.
December 21, 2023
Reply from Beyond Memories
Thank you!
Reply from Beyond Memories
Thank you!
Reply from Beyond Memories
Hello Joe,
Thank you for reaching out to us and sharing your feedback. At 3D Laser Gifts, we constantly strive to offer competitive pricing in the market for our wide range of items. We take pride in bringing our customers the best quality products and service.
If you have any questions or concerns, please don't hesitate to reach out to us. Our team is here to assist you and ensure your complete satisfaction.
Best regards,
3D Laser Gifts Team
It was actually better than I expected…
It was actually better than I expected and my daughter-in-law was very happy. Plus hpw quickly it got done and sent to me was excellent.
December 20, 2023
Reply from Beyond Memories
Thank you!
After all the crying She said it was…
After all the crying She said it was beautiful
December 25, 2023
Reply from Beyond Memories
Thank you.
I AM THE KING!
Stephen was extremely helpful! He was patient with me, and walk me through it. He kept in touch all the way. Even after I came in last minute!! I was the KING of gifts this year! reminding my siblings, children, and friends, once again, why I'm the number one son!! (I was born first) Thanks for making me the KING!!!
December 16, 2023
Reply from Beyond Memories
Thank you!
I’m still missing an item I bought when…
I’m still missing an item I bought when you had a sale going on buy 2 get one for free. I bought two different sets of them with different pictures. I’ve sent an email and got a response when only one of my orders got corrected.
December 20, 2023
Reply from Beyond Memories
Hi Jessica,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with your orders. We understand that you mentioned one order was missing an item when you first reached out to us, but we were not aware that both orders were affected. We regret that you felt the need to leave a review before giving us the opportunity to resolve this issue for you.
Rest assured, we are committed to making things right. We have already taken note of the missing item and will ensure it is shipped to you as soon as possible. Your satisfaction is our top priority, and we appreciate your patience and understanding as we work to rectify this situation.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. If you have any additional questions or require further assistance, please do not hesitate to let us know. Our team is here to help and ensure your complete satisfaction.
Best regards,
3D Laser Gifts Team
Turned out spectacular
Turned out spectacular. Even the older photos that i didnt think would be all that clear turned out so crisp!!
December 20, 2023
Reply from Beyond Memories
Thank you!
You guys did an excellent job on the…
You guys did an excellent job on the short time span that was available and got the product to my residence before Christmas. The product is above expectations. Thank you very much.
December 20, 2023
Reply from Beyond Memories
Thank you!
The item was not what we expected you…
The item was not what we expected you can’t even see the picture this is the third time I’m writing with no response
December 19, 2023
Reply from Beyond Memories
Hello Elaine,
Thank you for taking the time to leave your review. We sincerely apologize for any disappointment you experienced with the products you received. As a company, we always strive to provide high-quality items, and it's disheartening to hear that we fell short of your expectations.
I apologize for any inconvenience you may have experienced with our email communication. Upon further investigation, we did find the email you sent us on December 22nd, and we have responded to you, but you never got back to us. However, we understand that you may not have seen this email, so we have just resent it to you with the return instructions. We appreciate your cooperation and understanding in this matter, and we look forward to assisting you further with your request.
Also, it's possible that our emails may have ended up in your spam folder if you haven't saved us in your contacts. To ensure you don't miss any important updates or information from us, please check your spam folder and mark our emails as "not spam" or add us to your contacts.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. If you have any additional questions or require further assistance, please do not hesitate to let us know. Our team is here to help and ensure your complete satisfaction.
Best regards,
3D Laser Gifts Team
The product was great
The product was great! Excellent quality, was exactly what I wanted. There was a problem with FedEx losing my package and the customer service team immediately processed a replacement and had it shipped within 24 hours of me reporting the issue. Highly recommend
November 21, 2023
Reply from Beyond Memories
Thank you!!
Outstanding Results
Great Experience. I made the order and there was an ordering direction as to where to place the "message" on the art piece. The field for this special instruction was never visible. I completed the order, and sent an email requesting the special instruction placement. The company emailed me back confirming the email, and they identified a site issue because of it. Got the art piece for my Mom's 80th birthday, and I am So Impressed. It was a challenging picture to work with, 3D Laser Gifts did a fantastic job. Message placed just where I wanted it.
She will love it. Very Happy.
December 17, 2023
Reply from Beyond Memories
Thank you!!
Made the perfect gift
Made the perfect gift! They worked with me to make it better. We were extremely happy.
November 21, 2023
Reply from Beyond Memories
Thank you!!
Got this for someone else as a gift
Got this for someone else as a gift , you guys told me couldn’t guarantee the quality because of how many faces in the picture with the small size I choose, but I trusted you and you delivered , came out great and you also removed the water marks from the picture, thank you and I’ll be back . ( amazing quality , very clear )
November 20, 2023
Reply from Beyond Memories
Thank you!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.