Deceptive advertising. Have and have had incorrect size of mini cube listed for at least 5 weeks. Purchased 2 mini cube memorial crystals listed at 2.36" x 2.36" - particularly because they were the... See more
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Great company and expert staff! I did have an issue with my order and the delivery service kept screwing up. But this company is top notch because they went out their way, above & beyond, to ensure th... See more
Company replied
Everything was better than I hoped. Customer service contacted me promptly with a question about my order. Their website was easy to navigate. Downloading photos and ordering was easy. Hard part was... See more
Company replied
I couldn’t be happier with my purchases through 3D Laser Gifts. Two of the crystals were of pets, one for a family member and one for a dear friend. Both of them had lost their beloved animals. The th... See more
Company replied
Company details
Written by the company
Your source for personalized 3D crystal engraving. Beyond Memories® uses the newest innovation of capturing memories in crystals, the perfect gift. All you've got to do is have a picture of that event laser engraved in it and you'll be able to see and treasure that moment for the rest of your life.
Contact info
3230 Polaris Ave # 21, 89102-8325, Las Vegas, United States
- (386) 456-3214
- support@beyond-memories.com
- 3dlasergifts.com
4.3
Excellent
6K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Beyond Memories
Thank you!
Payed extra to get it here faster
Payed extra to get it here faster, took 2 weeks longer.
December 26, 2023
Reply from Beyond Memories
Hi Joel,
Thank you for sharing your feedback. We sincerely apologize for the delay in delivering your second light base. We understand how frustrating this must have been for you, and we take full responsibility for the inconvenience caused.
To make it right, we have just processed a refund for the expedited shipping charges. You should see the refund reflected in your account within 5-7 business days.
We truly value your business and want to assure you that we are committed to providing a better experience in the future. Your feedback helps us identify areas for improvement, and we appreciate your patience and understanding.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know. We are here to help.
Thank you once again for bringing this matter to our attention. We look forward to serving you better in the future.
Best regards,
3D Laser Gifts Team
The product was even better than…
The product was even better than described and arrived fast
December 26, 2023
Reply from Beyond Memories
Thank you!
As always amazing service
As always amazing service. Love the quality and the service.
December 26, 2023
Reply from Beyond Memories
Thank you!
Reply from Beyond Memories
Thank you!
The crystal was purchased for a friend
The crystal was purchased for a friend, a recent widow. It was beautiful and she loved it.
November 25, 2023
Reply from Beyond Memories
Thank you!
I got someone else's Christmas gift
I liked it, but it was too late. I ordered in plenty of time for Christmas and recieved a delivery on Fri before Christmas. Unfortunately, it was someone else's order. I tried to reach them to fix it, but I couldn't. It took them until a week later to remake my order and deliver it.
December 21, 2023
Reply from Beyond Memories
Hello David,
Thank you for taking the time to provide your feedback. We sincerely apologize for the mix-up with your order and any inconvenience it has caused you. We understand that you were expecting to receive the correct crystal in time for Christmas, and we are truly sorry for falling short of your expectations.
Upon reviewing your order, we noticed that it was placed on December 18th. Our products are customized, and we typically require 2 business days for production. While we understand that you were hoping to receive your order correctly in time for Christmas, the timeline was quite tight. However, we acknowledge that the mistake was entirely our fault, and we take full responsibility for it.
Despite the high volume of orders we received during the holiday season, we made every effort to expedite the process and get your replacement to you as quickly as possible, but we deeply regret the delay in delivering your gift.
Please let us know if there is anything else we can do to rectify the situation or if you have any further concerns. We appreciate your understanding and patience. We value your business, and we hope we can serve you better in the future.
Best regards,
3D Laser Gifts Team
I thought that this will be a perfect…
I thought that this will be a perfect gift for an anniversary wedding present. It only took a pair of days to arrive. Honestly, best decision I've made so far on this year.
January 5, 2024
Unprompted review
Reply from Beyond Memories
Thank you!!
My original order was lost by UPS
My original order was lost by UPS, your company did all they could to locate it and when they couldn't, they quickly replaced my order.
December 22, 2023
Reply from Beyond Memories
Thank you!
One of my keychains the battery was…
One of my keychains the battery was dead and I had to get that as a gift. You guys owe me another battery then I'll give you a five-star review. Until then you get one
December 22, 2023
Reply from Beyond Memories
Hello Leroy,
We sincerely apologize that one of the keychains you received the battery was dead. We want to assure you that we are committed to providing the best possible customer service and ensuring your satisfaction with our products.
We would like to take this opportunity to remind all our valued customers that we are always here to assist you. If you encounter any issues with your purchase, please don't hesitate to reach out to us via email. Our dedicated team is ready to work with you to find a solution, whether it be a remake or a refund, to ensure that you are completely satisfied with your purchase.
We understand that you may have been disappointed with the battery issue, and we regret that you did not contact us before leaving a review. However, we would still like to make this right for you. In order to proceed, we kindly request that you provide us with more information about the keychain with the battery problem, so we can make sure we're addressing the issue properly. You can reach us at our email address:
[customerservice@3dlasergifts.com]
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We value your feedback and are committed to continuously improving our products and services.
Best regards,
3D Laser Gifts Team
Made mistake buying from another company
Bought several of your products last year and I was very happy. This year I purchased another gift from another company and was very disappointed. I ordered another gift from your company and was completely satisfied. Again, great products. I am very happy with my purchases!
December 22, 2023
Reply from Beyond Memories
Thank you!!
Everything was quick and easy and was…
Everything was quick and easy and was delivered earlier then what was said.
December 22, 2023
Reply from Beyond Memories
Thank you!
The glass piece was beautiful but the…
The glass piece was beautiful but the box that it came with got ripped during transport. There was no damage to the piece at all.
November 24, 2023
Reply from Beyond Memories
Hello Stanley,
Thank you so much for taking the time to share your feedback with us. We truly appreciate your support as a valued customer of 3D Laser Gifts. I'm really sorry to hear that your gift box was damaged during transport. We understand how disappointing that must be.
Rest assured, we are here to assist you in resolving this issue. If you need a replacement gift box, whether it's for yourself or if you're planning to gift it to someone else, please don't hesitate to reach out to us at our email address:
[customerservice@3dlasergifts.com]
Once again, we apologize for any inconvenience this has caused you. If you have any further questions or concerns, please feel free to contact us. Thank you for choosing 3D Laser Gifts, and we look forward to resolving this matter for you.
Best regards,
3D Laser Gifts Team
Reply from Beyond Memories
Thank you!
The 3d laser is perfect
The 3d laser is perfect. Its exactly how i ordered it and everyone os so impressed!
December 22, 2023
Reply from Beyond Memories
Thank you!
Reply from Beyond Memories
Thank you!
Amazing Work!
I ordered this for my family as a gift following a recent passing of a family member and it truly came out so much better than I expected. It was so beautiful, very nicely done. You can even see some depth to the picture on the sides; it came out really beautiful. I definitely recommend!
December 22, 2023
Reply from Beyond Memories
Thank you!
Quality and clarity
The quality and clarity. It was a memorial gift so very special.
December 21, 2023
Reply from Beyond Memories
Thank you!
Reply from Beyond Memories
Thank you!
Well crafted.
The item I purchased was lovely. My daughter cried when she saw it. Thank you!
December 2, 2023
Reply from Beyond Memories
Thank you!
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