Deceptive advertising. Have and have had incorrect size of mini cube listed for at least 5 weeks. Purchased 2 mini cube memorial crystals listed at 2.36" x 2.36" - particularly because they were the... See more
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Great company and expert staff! I did have an issue with my order and the delivery service kept screwing up. But this company is top notch because they went out their way, above & beyond, to ensure th... See more
Company replied
Everything was better than I hoped. Customer service contacted me promptly with a question about my order. Their website was easy to navigate. Downloading photos and ordering was easy. Hard part was... See more
Company replied
I couldn’t be happier with my purchases through 3D Laser Gifts. Two of the crystals were of pets, one for a family member and one for a dear friend. Both of them had lost their beloved animals. The th... See more
Company replied
Company details
Written by the company
Your source for personalized 3D crystal engraving. Beyond Memories® uses the newest innovation of capturing memories in crystals, the perfect gift. All you've got to do is have a picture of that event laser engraved in it and you'll be able to see and treasure that moment for the rest of your life.
Contact info
3230 Polaris Ave # 21, 89102-8325, Las Vegas, United States
- (386) 456-3214
- support@beyond-memories.com
- 3dlasergifts.com
4.3
Excellent
6K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Great product
Great product, high quality, short turnaround
at a great price! Hope my valentine loves it as much as I do!
January 16, 2024
Reply from Beyond Memories
Thank you!
Can Not see the photo on mt necklace
The photo of my pets photo was so light you couldn’t see it on my heart necklace it was awful
January 16, 2024
Reply from Beyond Memories
Hello Barbara,
We sincerely apologize for the issues you experienced with your crystal. We want to assure you that we are committed to providing the best possible customer service and ensuring your satisfaction with our products.
We would like to take this opportunity to remind all our valued customers that we are always here to assist you. If you encounter any issues with your purchase, please don't hesitate to reach out to us via email. Our dedicated team is ready to work with you to find a solution, whether it be a remake or a refund, to ensure that you are completely satisfied with your purchase.
We understand that you were disappointed with the visibility issue with your crystal, and we regret that you did not contact us before leaving a review. However, we would still like to offer you a replacement for the necklace crystal. In order to proceed, we kindly request that you provide us with photos of the issues. You can reach us at our email address:
[customerservice@3dlasergifts.com]
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We value your feedback and are committed to continuously improving our products and services.
Best regards,
3D Laser Gifts Team
Did not Disappoint
The piece is absolutely beautiful!
The details are amazing and I would definitely purchase another in the future. My Mom passed away and the fact that it came out so nice is comforting. Thanks again
January 16, 2024
Reply from Beyond Memories
Thank you!
Good experience
Product looks amazing and when I had trouble with the light base they replaced it.
December 18, 2023
Reply from Beyond Memories
Thank you!
Reply from Beyond Memories
Thank you!
Great customer service and quick solution
There was a miscommunication in my order in regards to the photo background, and so the wrong crystal received a background; this was no one’s fault, it just occurred due to something that misidentified photos on both of our ends. I reached out to Luiza regarding this mistake and she promptly had a new crystal fabricated with the correct background and sent out to me.
The willingness to correct an issue when many other companies would not have has left a positive impression on me. Because of the way Luiza handled this, I am happy to say that I had a positive experience with this company and that I am looking forward to my next time dealing with them for another gift. Thank you Luisa!
December 18, 2023
Reply from Beyond Memories
Thank you!
Christmas gifts
I ordered two small blocks for Christmas. They arrived on-time which was wonderful since I ordered very last minute. I was a little disappointed in how small they actually were and one of the pictures was done very light and was hard to see because of it. The other which was better had a bubble in it. I didn't have a back up gift so I kept them although I had preferred to send them back.
December 18, 2023
Reply from Beyond Memories
Hello Rita,
Thank you for taking the time to provide us with your feedback. We want to assure you that we are dedicated to offering competitive pricing for our wide range of items.
To ensure transparency, we make every effort to provide accurate and detailed product dimensions on the respective product pages of our website. We understand the importance of clear descriptions, and we strive to provide all the necessary information to help you make an informed purchasing decision.
We sincerely apologize for the issues you experienced with your crystals. We want to assure you that we are committed to providing the best possible customer service and ensuring your satisfaction with our products.
We would like to take this opportunity to remind all our valued customers that we are always here to assist you. If you encounter any issues with your purchase, please don't hesitate to reach out to us via email. Our dedicated team is ready to work with you to find a solution, whether it be a remake or a refund, to ensure that you are completely satisfied with your purchase.
We understand that you were disappointed with the issues with your crystals and we regret that you did not contact us before leaving a review. However, we would still like to offer you a replacement for the crystals. In order to proceed, we kindly request that you provide us with photos of the issues. You can reach us at our email address:
[customerservice@3dlasergifts.com]
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We value your feedback and are committed to continuously improving our products and services.
Best regards,
3D Laser Gifts Team
Reply from Beyond Memories
Hello TaJana,
Thank you for providing your valuable feedback. We understand that you were expecting the light base to be included with the crystal, and we apologize for any confusion caused. When you were placing your order on our website, it was mentioned that the light base is an add-on item. We strive to be transparent about any additional items or options that may be available for purchase during the ordering process.
However, we value your satisfaction as our customer, and we would like to make it right for you. Please let us know by reaching out to our email [customerservice@3dlasergifts.com] if you would like to add the light base to your order, and we will be more than happy to assist you with that. Alternatively, if you have any other concerns or questions, please feel free to let us know, and we will do our best to assist you. We appreciate your understanding.
Best regards,
3D Laser Gifts Team
Was a perfect gift and it was happy to…
Was a perfect gift and it was happy to get it at those delivery issues three times getting through the person but overall it was great experience
December 17, 2023
Reply from Beyond Memories
Thank you!
Everything was better than I hoped
Everything was better than I hoped. Customer service contacted me promptly with a question about my order. Their website was easy to navigate. Downloading photos and ordering was easy. Hard part was deciding which one to order. My order was beautifully packaged and it arrived quickly.
The 3D of my mom and dad was very detailed. The 3D wedding photo froze in time a cherished memory. They both exceeded my expectations and were high quality
December 17, 2023
Reply from Beyond Memories
Thank you!
Reply from Beyond Memories
Thank you!
Great gifts
I ordered two 3D Crystal Rectangle (Medium) and lighted bases for Christmas gifts. They both turned out great and shipping was fast. The recipients loved them.
December 14, 2023
Reply from Beyond Memories
Thank you!
I am very happy with my 3D Laser gift
I am very happy with my 3D Laser gift. Quality product - fast service.
December 15, 2023
Reply from Beyond Memories
Thank you!
Great company and expert staff
Great company and expert staff! I did have an issue with my order and the delivery service kept screwing up. But this company is top notch because they went out their way, above & beyond, to ensure that we got the part we needed. I will definitely return to them because you don’t find customer service that excellent anymore. I am extremely satisfied with everything.
December 14, 2023
Reply from Beyond Memories
Thank you!
Gift was made perfect for Christmas…
Gift was made perfect for Christmas extremely quick shipping.
December 13, 2023
Reply from Beyond Memories
Thank you!
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