I bought a Tommy Hilfiger shoe from this store and after one hand wash the shoes shrunk and does not fit anymore. Went into the Woodmead store and told them about the issue. I was assisted by Clive Mo... See more
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It was for the first time buying at 3rd base urban. What an awsome experience. They delivered my package in time. They also kept me informed about how far my package was. I'll now start purchasing mor... See more
The return policy and the fact that I received a jacket that was torn inside, had to pay for courier cost to send the jacket back. Guess what happened, instead of giving me a new jacket they just sewn... See more
Company replied
Within 3 days I got my orders but plz take notes on updating us through courier and the clients otherwise good service. I love 3rd Base.
Company details
Information provided by various external sources
3rd Base Urban is a online & physical retailer of premium fashion brands. We stock Diesel, G-Star Raw, Replay, Petrol Industries, Circle of Trust, Polo, Goorin Bros, Guess, SissyBoy & Palladium.
Contact info
12 Kgwebo Street, 0299, Rustenburg, South Africa
- +27145940169
- info@3rdbaseurban.co.za
- 3rdbaseurban.co.za
Customer service is great
Customer service is great. The branches works well together. I think one thing that can be improved is parcel tracking.
November 18, 2020
Reply from 3rdbaseurban
Thanks for the great review Refiloe. We are sorry to hear that you had an issue with tracking your parcel. Can you maybe drop us an email with details regarding the issues you experienced so that we can address them and see how we can improve?
Very happy with the product and the…
Very happy with the product and the service from the store
November 17, 2020
Reply from 3rdbaseurban
Thank you for the great review Keitumetse. We always strive to do our best.
Great service delivered what I ordered…
Great service delivered what I ordered in a period o two days
November 4, 2020
I though I was taking a chance dawm…
I though I was taking a chance dawm it’s the best and fast service
October 30, 2020
the site is easy to use and updates of…
the site is easy to use and updates of delivery on time
October 30, 2020
Excellent service
October 24, 2020
Reply from 3rdbaseurban
Thank you Fleance for taking the time to review us. Much appreciated.
I had great experiences great service
October 21, 2020
Reply from 3rdbaseurban
Thank you Agnes for reviewing us. We appreciate each one.
Is the best and reliable I got my…
Is the best and reliable I got my parcel from online shopping
October 14, 2020
Reply from 3rdbaseurban
Thank you for the positive review. We do try our best to get orders to our customers as soon as possible.
Very good and quick service since I…
Very good and quick service since I started ordering from them.
October 11, 2020
Reply from 3rdbaseurban
Thank you for the great review.
We pride ourselves on fast order turn-around times and strive to do our best to get your order to you ASAP.
User friendly online ordering
User friendly online ordering, incredible delivery time
September 8, 2020
Unprompted review
Reply from 3rdbaseurban
Thank you Kathleen for taking time to review us, we appreciate it and strive to deliver our products as quickly as humanly possible.
Excellent with speed delivery time
September 8, 2020
Unprompted review
Reply from 3rdbaseurban
Thank you Lehana. We really do try our best to get our orders to our customers as quickly as possible.
Reply from 3rdbaseurban
Thank you Khumo for taking the time to review our service. We really appreciate it and do try our utmost to please our customers.
Great services
Great services. Quality sneaker and on time and reliable delivery.
September 8, 2020
Unprompted review
Reply from 3rdbaseurban
Glad you enjoy the sneakers Sphelele. We always strive to deliver the best quality premium brands to our customers and to get their orders to them as quickly as humanly possible.
I'm happy to be the customer and you…
I'm happy to be the customer and you deliver faster than any online shop🙏🙏
September 8, 2020
Unprompted review
Reply from 3rdbaseurban
Thank you Antony for the wonderful review. We do try to get orders to our customers as quickly and efficiently as possible.
Excellent service
September 8, 2020
Unprompted review
Reply from 3rdbaseurban
Thank you Nomcebo for your review. We appreciate you taking the time to review us and giving us a stellar rating.
U send late the tracking code and u…
U send late the tracking code and u take long to deliver
September 2, 2020
Unprompted review
Reply from 3rdbaseurban
Good day Thulani,
We do acknowledge that we sent you your tracking details the day after you placed your order and apologize for this. Your order was already dispatched to the couriers the same day and it was fulfilled on the system at 14:16pm.
You placed your order on 17 August 2020 at 8:46am and you received it at 10:38am on 19 August 2020. We do apologize that our service was not up to your standards.
Very excellent service so far and got…
Very excellent service so far and got my deliveries in time thanks and I appreciate that.
September 2, 2020
Unprompted review
Reply from 3rdbaseurban
Manage, thank you forthe review and support.
We try our best and your satisfaction is our priority.
Regards,
3rd Base Urban Team
Product is authentic and value for money
September 2, 2020
Unprompted review
Reply from 3rdbaseurban
Thank you for the review Mongezi.
Thank you for the support.
Regards,
3rd Base Urban Team
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