I Love 3WM - I think they are a great company to work with. Also I love working with Jamie in particular - he's very knowledgeable and always helpful.
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Unfortunately the order did not arrive 4 days after receiving email confirming dispatch. Left message on ansaphone for someone to call me on Saturday morning . No callback , I had to make an ot... See more
Company replied
We use 3WM Office Supplies Please, for all stationery and office furniture, etc. "Why?" you ask - 5 reasons why below: 1. Competitive prices 2. Good customer service 3. Wide range of stock to ch... See more
Company replied
Purchased an office chair from Amazon supplied by 3WM and, just after a year, the gas lift failed. I phoned the company to source a replacement part and found out it came with a 2-year guarantee, so t... See more
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Company details
- Office Supply Store
- Cleaning Products Supplier
- Office Equipment Supplier
- Office Furniture Store
- Printing Equipment and Supplies
- Printing Equipment Supplier
Written by the company
3WM Supplies is a part of the Paperstone family. Specialising in the efficient supply of a huge range of high quality office and business supplies at excellent prices. We supply from an online catalogue of over 100,000 products to the United Kingdom on a next day delivery. Our catalogue covers areas of business such as office stationery, office furniture and seating, technology, printing, packaging & mailing, PPE and so much more. If you can't find what you're looking for on our website, please just get in touch. We set ourselves the very highest targets and invest continuously in the improvement of our systems, standards and processes; always striving to achieve the very best possible service with full satisfaction. We are always delighted to receive feedback from our customers, particularly when they feel we could be doing something better. We are also always ready to step up to the mark in the event that we may get something wrong. We hope that you will find us efficient, friendly but professional, and capable so you can come to rely on us to satisfy your office needs. If we can help in any way at all please just get in touch. We're always ready to help!
Contact info
Northgate Business Centre, NG24 1EZ, Newark, United Kingdom
- 01636 557420
- sales@3wm.co.uk
- 3wm.co.uk
Callous, non existent customer service.
Appalling, non existent customer service, purchased shredder 16/11/22 from this Co via Amazon, was problematic from outset, constantly jamming even with one piece of paper, item has extremely heavy lid which has to be removed every time shredder needs emptying/un-jamming, I have a terminal respiratory illness which has led to severe scarring in my pulmonary arteries which in turn makes me extremely breathless on exertion, after struggling on with this item since purchase I contacted the seller to explain the issues I was experiencing and to ask for their help, their response was "its out of warranty, contact the manufacturer", they were aware of my health condition but their utterly callous response shocked me. I approached Amazon and informed them of this matter and their response was that they will not intervene with a third party seller and that I can pay to return the item via a courier, I am registered as disabled an simply unable to afford the high cost of returning such a heavy item, so, thru no fault of mine, I am stuck with a shredder that has never worked properly, that is unable to be returned as I cannot afford to have to pay to do this and this item is exacerbating my already terminal lung disease, to have a warranty of less than 8 weeks seems utterly ridiculous, avoid this seller.
January 23, 2023
Unprompted review
Reply from 3WM Supplies
Hi David,
I'm sorry to hear that the return request of your shredder has fallen short of your expectations. As with all electrical goods these are covered by UK law, which means they do have a warranty period from being delivered to you. In essence, that means as a supplier any faults/issues must be contacted through to the manufacturer directly as a warranty claim who will repair/replace this. If unable to do so, they will provide a returns reference to have this returned back to us so we can issue you with a full refund. Having read back through the history, it does appear that this was offered to you as a faulty product with the manufacturer's contact number provided for you to contact.
If you wish to discuss this matter further, then I would be more than happy to discuss our warranty and returns process as I only wish to resolve this for you in the right way - 01636 557421.
Best wishes,
Jamie Tarren
Sales & Customer Care Manager
3WM Office Supplies Please
Reply from 3WM Supplies
Hi Marianna,
That's fantastic to hear our customer service team were on hand and ready to help you when called upon. We hope you'll consider ordering from us again too!
Best regards,
3WM Office Supplies Please
Perfect service
September 16, 2022
Reply from 3WM Supplies
Hi Mandy,
Thank you for leaving your feedback, we're delighted to hear you rated our service so highly and hope you'll consider ordering from us again.
Kindest regards,
3WM Office Supplies Please
Great all the way through
Great all the way through.
The unit was delivered on time in perfect condition but I needed another 2 shelves at a later date.
The 3WM office team was so helpful in getting me the right shelves and brakes to me within two days. I would recommend this company.
September 14, 2022
Reply from 3WM Supplies
Hi Teresa,
We're really pleased to hear you were happy with the tambour cupboard and extra shelves you ordered from us and we appreciate your understanding on the shelving and brackets delivery too.
All the best,
3WM Office Supplies Please
I have bought goods from them on a few…
I have bought goods from them on a few occasions. I buy from lots of different websites and I have to say I have received the best service from them. The customer service is great. They respond quickly, and they are very helpful. Jaime really helped me get the right product and Chloe is very helpful and quick to respond.
September 14, 2022
Reply from 3WM Supplies
Hi Martin,
Thank you for taking the time to leave a review, the team here really appreciate your comments and it's great to hear we're providing a stand-out service against other suppliers. We're always happy to help when you need us again.
Best regards,
3WM Office Supplies Please
Prompt and very efficient thank.
Prompt and very efficient thank.
I do not want a trustpilot account.
May 15, 2022
Reply from 3WM Supplies
Thank you for your feedback Ken, it was a pleasure doing business with you and we hope you return back to us again to place an order.
Best wishes,
3WM Office Supplies Please
The best service with very good price .
April 30, 2022
Reply from 3WM Supplies
We thank you for your continued business with us Anju. It's also delightful to hear you find our service to your expectation and equally, prices that support your business needs there.
If there's anything you ever need from us, please don't hesitate to ask.
Best regards,
3WM Office Supplies Please
Reply from 3WM Supplies
Hi Ian,
Thank you for placing your order with us and we've pleased to hear the order arrived quickly there with you and you received everything as expected.
We hope you'll consider ordering from us again.
All the best,
3WM Office Supplies Please
Good product and reasonable service.
Good product and reasonable service.
We were offended by the attitude of reception when we queried the post and package charge.
April 17, 2022
Reply from 3WM Supplies
Good morning John,
Thank you for taking the time to leave your feedback and we're sorry to hear of your query on the delivery charges we offer on orders. We try to be as fair as possible with our delivery model, including the option to support you on more regular orders, whereby we can offer a free delivery model for you if you wanted to explore this option.
Kindest regards,
3WM Office Supplies Please
Always helpful ,always apologetic for…
Always helpful ,always apologetic for delays
And advising of shortages in stock and suggestions for alternatives
Brilliant company to use
April 1, 2022
Reply from 3WM Supplies
Hi Gary,
Thank you for continuing to do business with us. It's been a pleasure and we're always happy to help out when we're needed.
It's fantastic to hear our stock system is working particularly well on your orders too. We always try to be as proactive as possible on orders rather than reactive.
All the best,
3WM Office Supplies Please
Reply from 3WM Supplies
Hi Kirstin,
Many thanks for your business with us. Thank you for the feedback on our product selection range and our service given, we always strive to deliver the best service possible as a team, so that's pleasing to hear we're doing just that.
Best wishes,
3WM Office Supplies Please
Great service!
Competitive prices, simple ordering process online with next day delivery as standard and helpful staff!
March 17, 2022
Unprompted review
Reply from 3WM Supplies
Thank you Lucy for taking the time to leave your review. We're happy to hear the ordering process was straight forward and your order arrived on a next day delivery as planned. We're always just a phone call away if you ever need any help there with anything for the office.
Best regards,
3WM Office Supplies Please
Always great service
March 14, 2022
Reply from 3WM Supplies
Good morning Vicki,
Thank you for taking the time to leave your review. It is highly appreciated as is your business with us. We're always looking to continue and innovate on our existing service, so it's good to hear we're doing all the right things.
Assuring you our very best efforts,
3WM Office Supplies Please
I'm in a new job and this really helped…
I'm in a new job and this really helped me out. We'll done.
October 7, 2021
Unprompted review
Reply from 3WM Supplies
Good morning Piers,
We're always here to help when in need. If there's anything else you need there, please do continue to consider us.
Kindest regards,
3WM Ltd
Thank you Jamie.
Thank you to Jamie for all the help and fast delivery of the lockers
May 12, 2021
Unprompted review
Reply from 3WM Supplies
Good morning Jason,
I was more than happy to help with your delivery of the lockers. If there's anything else you require there, please don't hesitate to give us a call - 01636 557421.
Best wishes,
Jamie
3WM Ltd
customer experience
clear, easy to use web site, good range in stock, competitive prices, prompt delivery.
October 29, 2020
Reply from 3WM Supplies
Good morning Roger,
Thank you for leaving your feedback on our service as a whole. We're happy to hear our website is easy to use for ordering and you were pleased with our stock levels and pricing offered. We stock over 30,000 product lines from a whole host of suppliers that we continue to grow, so keep an eye on any new product lines coming in on our website.
Best wishes,
3WM Ltd
Do not place orders. Cash flow scammers!
A complete nightmare company to deal with! did not fulfill the order as promised over a month. Bogus information a been chasing for a refund but only lip service. Stay away from them and do not place orders!
October 27, 2020
Reply from 3WM Supplies
Hi Sumit,
We're sorry to hear the refund took longer than expected on your order. Looking further into this issue, we can see that there was a case open with UPS due to missing items which we had issued replacements for you, so we were waiting on UPS to advise back on the case due to the high value of this order. At the current time, UPS were experiencing higher volumes of deliveries due to the pandemic which meant lost parcel claims were taking longer to resolve with an outcome, so we can only apologise this delay was passed onto yourself.
Sincere apologies,
3WM Ltd
Excellent service when ordering P.P.E. by phone
Wanted high quality sealed goggles to add to our general, as well as to our SARS-CoV-2, P.P.E. equipment. I wanted to buy 2 pairs and buying them was a breeze. The service was friendly and efficient and delivery was super fast (though not free) and well packaged. I would recommend this company for goggles but I cannot comment on their stocks of other P.P.E. such as masks and respirators as we buy these from other suppliers.
October 27, 2020
Reply from 3WM Supplies
Hi David,
We're really happy to hear the buying experience on the safety goggles was made easy for you and the delivery was made efficiently.
It might also be worth looking our other PPE lines such as the masks and respirators, as we're sure we can be competitive on price and deliver the exact same service as this order for you.
Kindest regards,
3WM Ltd
Reply from 3WM Supplies
Hi Michael,
We're pleased to hear the delivery service on your order was shipped overnight for next day delivery. Our fulfilment centre work to an average of 70,000 picks a day with a 99.3% on-time delivery rate, so they do a top job to ensure everything gets to where it needs to go quickly overnight.
Best regards,
3WM Ltd
I ordered HP 62 XL black ink and received re-manufactured ink
3WM Office Supplies Please appear to be a trustworthy company. They make a mistake with my order but have dealt with it in a very professional and decent manner. I would recommend 3WM
September 10, 2020
Unprompted review
Reply from 3WM Supplies
Good morning Pauline,
Our motto is always to ensure we correct our mistakes, so we're especially happy to hear this was the case here with receiving the wrong item and how it was dealt with.
We will ensure our customer care team are aware of this and if there's anything else you need, please do let us know.
Best wishes,
3WM Ltd
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