Like everybody I hate messing about with broadband providers. The ridiculous and uncomfortable tango you end up playing with your present provider where you end up in a new deal slightly more expen... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I contacted 4th Utility to enquire what penalty would apply for ending my 24 month contract 3 payments early. I had found competing prices substantially lower. They were so much lower it made sens... See more
Company replied
Spoke to Jamie , been back and fourth for months trying to sort my account as I’m being billed for two accounts despite re opening a contract but it was opened all over again. Jamie has chased it all... See more
Company replied
The agent who helped me, John, was very helpful and explained everything well and my issue was resolved quickly and my WiFi now works with no issues. He also had some good small talk to fill the g... See more
Company replied
4.5
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
STEER CLEAR
STEER CLEAR! You will never be able to contact this company by telephone, despite what their recent replies say about hiring more staff. They failed to provision a service at my property yet insist that I owe them £4.84 "Service Fee" for the service that was not provisioned. They have also failed to close my account down, causing issues with my credit file which shows I am still an active customer despite never having been provisioned. They hassle me monthly to pay this and have done so for 5 months now, despite being told. OFCOM will be getting a report about how poorly this company fails to follow OFCOM guidelines. Avoid at all costs!
January 23, 2026
Unprompted review
Reply from 4thutility
Hi Daniel,
We are sorry to read about your experience and would welcome the opportunity to investigate this personally. We're sorry to hear about the difficulties contacting us, the concerns regarding your unprovisioned service, the outstanding service fee, your account remaining active, the impact on your credit file and the ongoing payment requests. We are actively working to reduce call wait times through additional training, increased staffing and improved online support. Please respond to the email you'll receive from Trustpilot requesting further information. We appreciate you've already contacted us, but confirming your details there will allow us to personally investigate and review this matter as swiftly as possible.
David Cordwell
I had a chat with David Cordwell who was extremely helpful! He made sure I understood everything, spoke me through all the details, and allowed me to compare between different packages to make sure I got the best one for my situation.
July 13, 2026
Unprompted review
Reply from 4thutility
Hi Josh,
Thank you for your wonderful review. We're delighted David Cordwell took the time to explain everything clearly and helped you compare the available packages to find the best option for your needs. We'll be sure to pass your kind feedback on 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Representative
Representative, Tasleen, listened to the reason for my call and offered satisfactory options. Had to wait a few minutes to be transferred to the correct department.
July 13, 2026
Unprompted review
Reply from 4thutility
Hi,
Thank you for taking the time to leave us a review. We're delighted Tasleen listened carefully to your query and offered options that worked for you. We also appreciate your feedback regarding the transfer wait and will use it to continue improving our service 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Reply from 4thutility
Hi Gurwinder,
Thank you for your kind review. We're delighted Olu provided such polite and friendly service. We'll be sure to pass your lovely feedback on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Faultless from start to finish
Faultless from start to finish, provided a quick set up, consistent speeds with 0 down time so far. A far cry from my experience with other suppliers (TalkTalk, Sky, Virgin). Would recommend them for anyone looking for a supplier that provided a great service and a sensible cost!
July 13, 2026
Unprompted review
Reply from 4thutility
Hi Daniel,
Thank you for such a fantastic review. We're delighted you've enjoyed a quick setup, consistent speeds and reliable service. It's great to hear we've provided such a positive experience and we really appreciate your recommendation 🚀
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Pete was very helpful
Pete was very helpful, sorted moving home and account issue quickly. Would recommend.
July 13, 2026
Unprompted review
Reply from 4thutility
Hi Matthew,
Thank you for your lovely review. We're delighted Pete was able to sort your moving home and account query quickly while making the process straightforward. We'll be sure to pass your kind comments on 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
It was warm speaking with Tomi
It was warm speaking with Tomi. He seemed to have understood all my challenges and was ready to profer solutions.
July 13, 2026
Unprompted review
Reply from 4thutility
Hi Kemnechem,
Thank you for your kind review. We're delighted Tomi took the time to understand your concerns and help you find the right solutions. We'll make sure your lovely feedback is shared with him 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Reply from 4thutility
Thank you for your review. We're pleased Thomas was able to help and provided you with a great experience. We'll be sure to pass your kind feedback on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
After having a bit of a nightmare…
After having a bit of a nightmare moving house and being cut off a week early, Tomi has sorted us right out today. Well done and many thanks for the swift resolution.
July 13, 2026
Unprompted review
Reply from 4thutility
Hi Sophia,
Thank you for your lovely review. We're sorry to hear your move didn't go entirely to plan, but we're delighted Tomi was able to get everything resolved quickly for you. We'll make sure your kind words are shared with him 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
No internet service…
Contacted to report no internet service spoke to Martin who was very helpful and knowledgeable about the system and found the fault was the Reuter.
He organised for a new one to be sent out today very efficient service
July 13, 2026
Unprompted review
Reply from 4thutility
Hi Terry,
Thank you for your great review. We're delighted Martin was able to identify the fault quickly and arrange a replacement router for you so efficiently. We'll be sure to pass your kind feedback on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Thank you Jamie Y for resolving the…
Thank you Jamie Y for resolving the ongoing account error and arranging the necessary credit. It was awesome service, that you took the time to call me to resolve this, as I had been put on hold a number of times and no one bothered calling me back when I was cut off.
July 13, 2026
Unprompted review
Reply from 4thutility
Hi Cheree,
Thank you for your wonderful feedback. We're delighted Jamie took the time to resolve your account issue, arrange the necessary credit and call you back after your previous experience. We'll make sure your kind comments are shared with him 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Problem quickly solved
We called with a problem, quick answer on the phone and sorted the same day with an engineer visit. Great customer service and engineering support
June 22, 2026
Unprompted review
Reply from 4thutility
Hi Kevin,
Thank you for taking the time to leave us a review. We're delighted your issue was resolved so quickly and that both our customer service team and engineer were able to get everything sorted on the same day 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
10/10 Customer service from Jill
10/10 Customer service from Jill
Jill called me up after I had sent an enquiry about rise broadband and at the perfect time. I was just about to go with a competitor and she not only matched it but beat it! She was absolutely amazing to talk to and I felt very looked after. Waited whilst I worked out the costs and was very patient. Thank you Jill!
July 12, 2026
Unprompted review
Reply from 4thutility
Hi Hasan,
Thank you for your fantastic review. We're delighted Jill was able to find you an even better deal and made the whole process so easy and enjoyable. We'll be sure to pass your lovely feedback on to her 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
The guy I talked named Olu
The guy I talked named Olu, helped me very nicely and fix the problem. Very thankful and happy with the service.
July 12, 2026
Unprompted review
Reply from 4thutility
Hi Ami,
Thank you for your kind review. We're so pleased Olu was able to resolve your issue and provide the support you needed. We'll make sure your feedback is shared with him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Existing customers will be taken advantage of
Renewal offers for existing customers are insulting. Cancel button on the website doesn’t work. Phone number to cancel contract doesn’t work. WhatsApp contact only for new customers. No email address listed.
July 12, 2026
Unprompted review
Reply from 4thutility
Hi Paul,
We're sorry to read about your experience and appreciate you taking the time to share your feedback. We understand your concerns regarding your renewal offer, difficulties cancelling, the website, phone line and contact options. Please respond to the email you'll receive from Trustpilot requesting more information. We apologise for asking for further details, but this will allow us to investigate personally and review what happened as swiftly as possible.
Mr Olu is a nice and helpful person
Mr Olu is a nice and helpful person, i am appreciated his help a lot.
July 11, 2026
Unprompted review
Reply from 4thutility
Hi Ashraf,
Thank you for taking the time to leave us a review. We're delighted Olu was able to help you and provide such friendly service. We'll be sure to pass your kind comments on to him 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Khanyisa was an extremely personable…
Khanyisa was an extremely personable and knowledgeable person who supported us with our Internet problems really well today.
What a change to have someone who really took their time to help with a really friendly approach.
July 11, 2026
Unprompted review
Reply from 4thutility
Hi Wendy,
Thank you for your wonderful review. We're delighted Khanyisa took the time to support you with such a friendly and knowledgeable approach. We'll make sure your lovely feedback is shared with her 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
I wanted an update on a technical issue…
I wanted an update on a technical issue on my broadband .i have been informed now when this will b resolved
July 11, 2026
Unprompted review
Reply from 4thutility
Hi Lawrence,
Thank you for your review. We're pleased our team was able to provide you with an update on your technical issue and keep you informed. We appreciate your patience while the work is completed 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Igor was so kind and considerate
Igor was so kind and considerate. He called before he arrived. I got multiple emails and text reminders which made me and my son feel quite excited. Igor wore shoe covers, explained everything, was polite and friendly. He installed everything perfectly, showed me how it worked and the work he had done. He also gave me a choice about where I wanted it installed. I am very pleased with the service and installation. Thank you. Clare D'Cruze
July 10, 2026
Unprompted review
Reply from 4thutility
Hi Clare,
Thank you for your fantastic review. We're delighted Igor kept you informed throughout, took such care with the installation and ensured everything was set up exactly as you wanted. We'll be sure to pass your lovely feedback on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Olu was very helpful in providing me…
Olu was very helpful in providing me with support, as I had raised a complaint about the internet speed and he actioned it. Also he very helpful with my contract renewal.
July 10, 2026
Unprompted review
Reply from 4thutility
Hi Kamil,
Thank you for your kind review. We're pleased Olu was able to assist with your internet speed concerns and help with your contract renewal. We'll make sure your feedback is shared with him 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
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