I was assisted in setting up my broadband deal today with RISE by a nice man named Luke. He was very helpful, polite and patient. Any questions I had he seemed more than happy to help me answer and di... See more
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Review summary
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Reviews shaping this summary
After a delay in receiving my new router and being without broadband for a couple of days I was anxious to get back online. Unfortunately I struggled with the Nokia quick startup instructions and the... See more
4th utility have amazing customer service .. staff are always very polite and will go out if their way to help you .. spoke so a guy today was extremely helpful and sorted my issue within minutes .. h... See more
Company replied
I had a chat with David Cordwell who was extremely helpful! He made sure I understood everything, spoke me through all the details, and allowed me to compare between different packages to make sure I... See more
Company replied
4.5
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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I contacted 4th utility in regards to…
I contacted 4th utility in regards to broadband issues and spoke to an agent, Martin who was very efficient, professional, knowledgeable and helpful. Martin was able to identify the issue and provide a solution.
July 14, 2026
Unprompted review
Reply from 4thutility
Hi Jennifer,
Thank you for your lovely review. We're delighted Martin was able to identify the issue quickly and provide a solution with his professional and knowledgeable approach. We'll make sure your feedback is shared with him 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Contract termination query.
I contacted you and Peter ran me through my termination options. He was polite efficient and explained clearly what I had to do. No pressure just a straight forward conversation.
July 14, 2026
Unprompted review
Reply from 4thutility
Hi Mrs Peacey,
Thank you for your kind review. We're pleased Peter explained your termination options clearly and made the process straightforward with no pressure. We'll be sure to pass your lovely comments on to him 🌟
Renewal reminder call
I recently received a renewal reminder call from 4th Utility, and I wanted to pass on some positive feedback. The call handler Mr David Cordwell was polite, clear, and well-prepared — he explained my renewal options and pricing in a straightforward way without being pushy. He answered my questions patiently and made sure I understood everything before ending the call. It made the whole renewal process quick and stress-free.
I hope if prices of the service drop in the coming future that 4th utility will offer us the same as technology is moving on and getting cheaper more affordable day after day, especially we have been with the company for at least 4 years so far and there are similar companies that offer a cheaper service in an area that is about one mile or less from us
Please pass on my thanks to him.
July 14, 2026
Unprompted review
Reply from 4thutility
Hi Mohammad,
Thank you for your thoughtful review. We're delighted David Cordwell made your renewal process clear, straightforward and stress free. We also appreciate your feedback regarding pricing for long standing customers and will ensure your comments are shared internally. Thank you for your continued support 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
ADNAN ,The technician was brilliantly…
ADNAN ,The technician was brilliantly patient with me, I'm 70 years young and not a techno person.But with his help we got there and problem solved
July 14, 2026
Unprompted review
Reply from 4thutility
Hi Graham,
Thank you for your wonderful review. We're delighted Adnan took the time to patiently guide you through everything and get your issue resolved. We'll be sure to pass your kind comments on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Very good too the point and couldn't be…
Very good too the point and couldn't be more helpful.
July 14, 2026
Unprompted review
Reply from 4thutility
Hi Mark,
Thank you for taking the time to leave us a review. We're delighted you found our team helpful, clear and straight to the point. We really appreciate your feedback 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Adnan did a great job
Adnan did a great job. Was very friendly and profasional and got my query resolved in a timely manner.
July 14, 2026
Unprompted review
Reply from 4thutility
Hi Steve,
Thank you for your lovely review. We're pleased Adnan resolved your query quickly while providing such friendly and professional service. We'll make sure your feedback is shared with him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Connection Issue
Had an issue with my connection. I called 4th Utility & spoke to Mushtaq who provided an exceptional service. Was very polite & very helpful. Glad I spoke to him coz he resolved the issue in a timely manner as well.
July 14, 2026
Unprompted review
Reply from 4thutility
Hi Fifunmi,
Thank you for your fantastic review. We're delighted Mushtaq resolved your connection issue quickly while providing such polite and helpful service. We'll be sure to pass your kind feedback on to him 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Setting up Contract with Sharifa
Sharifa was unbelievably helpful, allowed me to a setup my new account, access payments and offered me the best deal for my flat and the needs of me and my girlfriend in the house. Would highly recommend 4th Utility
July 14, 2026
Unprompted review
Reply from 4thutility
Hi Jools,
Thank you for your wonderful review. We're delighted Sharifa helped you find the right package, explained everything clearly and secured the best deal for your home. We'll make sure your lovely comments are shared with her 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Reply from 4thutility
Hi Pavol,
Thank you for your review. We're pleased you had a positive experience with our team and appreciate you taking the time to share your feedback 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Excellent service
July 14, 2026
Unprompted review
Reply from 4thutility
Hi Mathew,
Thank you for your review. We're delighted you received excellent service and really appreciate your kind feedback 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
It’s really great help from Mike good…
It’s really great help from Mike good customer service
July 8, 2026
Unprompted review
Reply from 4thutility
Hi Amro,
Thank you for your kind review. We're delighted Mike provided such great customer service and was able to help you. We'll be sure to pass your feedback on to him 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
adviser shulib was amazeing tried to…
adviser shulib was amazeing tried to resolve issue as best he could, very helpfull and understanding
July 13, 2026
Unprompted review
Reply from 4thutility
Hi Kellie,
Thank you for your lovely review. We're delighted Shulib did everything he could to help resolve your issue and that you found him so understanding and supportive. We'll be sure to pass your kind feedback on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Great service and speed :) would…
Great service and speed :) would recommend
July 13, 2026
Unprompted review
Reply from 4thutility
Hi Cheryl,
Thank you for your fantastic review. We're delighted you're enjoying both the speed and reliability of your broadband and really appreciate your recommendation 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Excellent service
Guys worked well together to install, very helpful as well
July 13, 2026
Unprompted review
Reply from 4thutility
Hi,
Thank you for your kind review. We're delighted our installation team provided such helpful service and worked well together to get everything up and running. We really appreciate your feedback 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Engineer on time quick installment had…
Engineer on time quick installment had broadband up and running within an hour very efficent and freindly service
July 13, 2026
Unprompted review
Reply from 4thutility
Hi Mrs Tansley,
Thank you for your lovely review. We're pleased your engineer arrived on time and had your broadband up and running so quickly while providing such friendly and efficient service 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Reply from 4thutility
Hi Taiwo,
Thank you for your review. We're delighted Likhona provided you with great customer service and we'll be sure to share your kind feedback 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Standard router is the 'premium' one according to customer service.
Originally ordered 1gbps for my new house, I selected to obtain their advertised 'Smart pro router' which is an Icotera i4882-01 for an extra £3.99 a month. The standard router they supply with no extra cost is a Nokia Beacon 3.1. The router arrived but I had a faff with moving my partners internet over and merging the two so I ended up cancelling my broadband with them, my partner is also with them so it wasn't a big deal. We rang them up and managed to get through to someone within an hour and explained the situation, they were pretty helpful and sorted the order out so we would move my partners existing internet connection with 4th utility over to the new house but with upgraded speeds. I then asked the person on the phone to add the 'Smart pro router' to the order, just how I could select it on the website when placing an order and he was bewildered with what I was talking about, he was exclaiming that the standard Nokia router is the 'premium' router. I said "Well if that's the case then why are they're advertising a 'smart pro router' on their site for an extra £3.99?" but he was unable to answer. He even apparently went and asked one of the engineers on site which confirmed the Nokia (standard issue) router was the best one available. Due to time constraints and the heat, I ended the debate and accepted the Nokia router. It arrived and I set it up, the internet when connected via Ethernet is blazingly fast, no issues there.. then there is the WiFi.. it's terrible on this Nokia Beacon 3.1, it has numerous dead spots and ping lag which you shouldn't get when you're on 1gbps speeds. I put the Nokia Beacon back in its box and got out my TP-Link Archer 1500x which by no means is a top of the range router but it's damn better than the rubbish Nokia Beacon. Long story short, the call handler hasn't got a clue and the routers they provide as standard are rubbish!!!! No issues with the service as of yet though, speeds have been good and it hasn't gone down yet.
July 3, 2026
Unprompted review
Reply from 4thutility
Hi Sam,
Thank you for taking the time to leave such detailed feedback. We're pleased to hear your wired speeds have been performing well and that your service has been stable so far. We're sorry to read about your experience regarding the router options, the confusion during your call, the WiFi performance and the time taken to get through to us. We are actively working to reduce call wait times through additional training, increased staffing and improved online support. Please respond to the email you'll receive from Trustpilot so we can personally investigate the advice you were given regarding the router options and review your WiFi concerns in more detail.
I have asked if my bill payment can be…
I have asked if my bill payment can be delayed by 2 weeks, however. Apparently unable to do this so getting cut off… well done 4th utility, o won’t be back
July 13, 2026
Unprompted review
Reply from 4thutility
Hi Gina,
We are sorry to read about your experience. We understand how disappointing this must have been, particularly if you were looking for a short payment extension to avoid an interruption to your service. Please respond to the email you'll receive from Trustpilot requesting further information. Although you've already spoken with us, confirming your details there will allow us to personally investigate what happened and review your account as quickly as possible.
Great services from Olu today.
July 13, 2026
Unprompted review
Reply from 4thutility
Hi Ashkan,
Thank you for your review. We're pleased Olu was able to provide you with great service and we'll be sure to pass your kind comments on 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Sara was incredibly helpful about the…
Sara was incredibly helpful about the issue with my router and easy to speak to.
July 9, 2026
Unprompted review
Reply from 4thutility
Hi,
Thank you for your lovely review. We're delighted Sara was able to help with your router issue and made the experience easy and straightforward. We'll make sure your feedback is shared with her 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
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