Ordered a jacket late on a Sunday night a week before Christmas. I genuinely thought it would arrive after Christmas but that wasn't a problem. Arrived first thing Tuesday morning! Product is... See more
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Very nice outdoors clothing, swim and surf wear, sunglasses and every outdoorsy accessory you can think of, they have it all. They have virtually every brand of outdoors jackets, there are too many... See more
Was recently visiting the Carrickmines store as I needed a new jacket and boots. I cannot be grateful enough to James for helping choose a pair of boots, and Fiona for helping me with choosing a new N... See more
Visited the Carrickmines store the other day and bought a new pair of running shoes with great help from James. I appreciated his patience and attentiveness finding what was right for me. A brilliant... See more
Company details
- Outdoor Clothing and Equipment Shop
- also in
- Activewear Store
- Camping Store
- Running Store
- Shoe Store
- Winter sport Store
Written by the company
You’ll find a huge selection of the world’s most popular brands including The North Face, Berghaus, Columbia, Yeti, Jack Wolfskin, Helly Hansen, Regatta, Craghoppers, Icebreaker, Merrell, Osprey, Deuter plus many more. With over 20 years of dedicated service in Irelands outdoor adventure industry, our staff will help you find what you are looking for whether it’s hiking, walking, camping, climbing, kayaking, mountaineering, running, sailing, skiing, surfing, travelling or trekking you will be safe in the knowledge that you’re buying they very best equipment at the very best price. The team at 53 Degrees North are all outdoor enthusiasts and we wish to share our passion with you. To all of you, from all of us at 53 Degrees North - Thank you and Happy Adventures! Martin Blacker General Manager
Contact info
Unit 416 Blanchardstown Centre, D15 FT91, Dublin, Ireland
- (01) 824 9156
- webstore@53degreesnorth.ie
- 53degreesnorth.ie
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
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Order came quickly
Order came quickly. Plenty of notifi ations regarding order and delivery
February 15, 2026
Good l like it
February 17, 2026
The shorts are the wrong colour….green…
The shorts are the wrong colour….green not blue!
February 20, 2026
Reply from 53 Degrees North
Hello Charles,
We’re really sorry to read this. We can’t seem to find a previous query about this in our inbox.
Could you let us know which colour you received so we can work on a solution, whether that’s sending out the correct colourway or arranging a refund?
Please contact us directly at webstore@53degreesnorth.ie
and quote reference #78793. We’ll look into it straight away and get this resolved for you as quickly as possible.
Kind regards,
53 Degrees North
Great Jacket with prompt delivery
Great Jacket with prompt delivery. I would have scored 5stars only for the shop to leave the security magnet inside the jacket. I now have to bring the jacket back to the shop to remove the magnet. Defeats the purpose of buying this jacket online. Otherwise everything is grand (Martin P)
February 10, 2026
Reply from 53 Degrees North
Hello!
We’re very sorry to hear that the security tag was left inside the jacket. That certainly should not have happened.
Most larger retailers such as Tesco or Dunnes can remove security tags for you if you show your proof of purchase. If they need confirmation, they are welcome to call any of our stores and we can verify the purchase directly.
While this does not undo the inconvenience, we hope it saves you a longer journey and allows you to have it resolved locally and quickly.
If you run into any difficulty at all, please do not hesitate to let us know.
Kind regards,
53 Degrees North
Fast delivery
Order and was delivered a couple of days early. The email/text from the courier was sent on the original delivery date so I was surprised by the early delivery! Items were as described.
February 7, 2026
I would give zero stars if I could
I would give zero stars if I could. I placed an order in good faith, only for it to be cancelled due to a "stock error" on their end. While mistakes happen, it’s how a company handles them that matters—and this company is a masterclass in poor customer service.
Instead of making it right, they offered a "goodwill" discount that was so heavily restricted it was practically useless. When I tried to find a resolution, I was met with a cold, scripted response quoting the Consumer Rights Act and telling me they had no "contractual obligation" to do anything more than refund my money.
Providing a refund for an item you couldn't actually supply isn't "good service"—it’s the bare minimum required by law. They clearly have no interest in customer loyalty or basic accountability. If you want a company that actually values your business and keeps their inventory accurate, look elsewhere. Avoid.
February 2, 2026
Unprompted review
Reply from 53 Degrees North
We’re sorry to hear that this experience was disappointing and we understand how frustrating it is when an order cannot be fulfilled due to a stock error.
As soon as the issue was identified, the order was cancelled and fully refunded. In addition to this, our team made several attempts to find a suitable resolution by offering alternative jackets, including newer season jackets that were not on sale at the original sale price, as well as comparable jackets available at the same sale price.
Unfortunately, the only outcome requested was a specific jacket and colour that was already out of stock and will not be returning for the season. As much as we tried to find an alternative, this was not something we were able to supply.
While a full refund is the required resolution in this situation, our team went beyond this in an effort to reach a fair outcome. We regret that we could not meet the specific request and that this led to dissatisfaction.
We appreciate all feedback and remain committed to treating customers fairly and transparently when issues arise.
Great customer service
We would like to send a big thank you to Robert & Laura (Carrickmine Store) for their exceptional customer service & support today, they both went above & beyond to ensure we walked out of the store with everything we needed.
Thank you both.
November 27, 2025
Unprompted review
Shocked and sadened !!
Manager said i needed a receipt to complain about a yetti bottle i purchased €50 , i did not keep receipt as i thought i love it I dont need an exchange .this a structural problem its chipping where i hold it . I told Robert I paid with Revolut so could establish time and date and location I bought but no not able to help , he would not tell me area manager name said he was away Robert was store manager and his word was final he said i could come to shop with bottle but not his problem without a receipt Shocking customer service , really bad ive spent so much money over thr years at 53 degrees north carrickmines feel sad
November 12, 2025
Unprompted review
Bought a few Patagonia products from 53…
Bought a few Patagonia products from 53 degrees Cork outlet
Find the staff friendly, knowledgeable and not in your face,
All products I bought have been top notch and used my 10 pc discount last 3 times ( Irish mountaineering membership)
September 13, 2025
Unprompted review
Bought 9 pairs of socks on there sales
Bought 9 pairs of socks on there sales. Really poor quality
October 24, 2024
Unprompted review
Ignored in shop
I walked into the store in Blanchardtown with a €500 budget for walking shoes and sleeping bag. I was the only person in the shop and I was completely ignored by the staff for at least 20 minutes.
So I just walked out.
April 9, 2025
Unprompted review
Reply from 53 Degrees North
We are really sorry to hear about your recent experience at our Blanchardstown store. We aim to make every visit welcoming and supportive, and it’s clear we fell short this time. We appreciate you taking the time to share your feedback, and we're using it to ensure this doesn’t happen again.
If you'd like to share more details or have any further feedback, we’d be happy to hear from you at webstore@53degreesnorth.ie.
Thank you for considering us for your gear, and we hope you'll give us another chance to show you the level of service you deserve.
The 53 Degrees North Team
No returns or replacements
I tried returning a faulty product (gloves that started disintegrating after 2 weeks) to the Arnotts shop but was directed back to the branch I purchased it in (Carrickmines). What's the point of having branches if they cannot deal with your customer base? Avoid
March 14, 2025
Unprompted review
Reply from 53 Degrees North
We’re sorry to hear about your experience. Unfortunately, due to how Arnotts operates, we cannot offer exchanges or returns at our Arnotts concession for items purchased in our other three locations, and vice versa. We understand this can be frustrating, and we’re always looking for ways to improve our service.
If you have any further questions or need assistance, please feel free to reach out to us at webstore@53degreesnorth.ie.
Thank you for sharing your feedback, and we hope to serve you better in the future.
The 53 Degrees North Team
Good customer service
I logged a complaint about an item. Management called me, clearly explained the background, and resolved the issue. They were happy to offer a refund. Great customer service.
November 28, 2024
Unprompted review
Reply from 53 Degrees North
Thank you so much for sharing your experience! We’re delighted to hear that our team was able to resolve the issue promptly and to your satisfaction. Providing great customer service is at the heart of what we do, and it’s wonderful to know our efforts made a positive impact. If there’s anything else we can assist you with, please don’t hesitate to reach out!
how bad their online support is
I’m very surprised how bad their online support is: I ordered two items and needed a change of size, all great. I paid for postage return and they shipped the different sizes items - with security tags still on them.
That was Tuesday,
I emailed to let them know at lunchtime Tuesday - no reply.
I emailed on Wednesday at lunchtime - no reply.
I sent an Insta DM on Wednesday - no reply.
I emailed again on Thursday - no reply,
I sent a second Insta DM on Thursday and FINALLY got a reply,
I then got an email because the Insta team asked the ‘web’ team to email.
They have told me they’re sending new (un tagged?) items and have booked a DPD collection at 1pm today for the tagged items.
It’s 1:40pm and no sign of DPD.
Never have I experienced anything like this. This store has great products but if you’re buying don’t risk ordering online, it’s 4 days of time wasting and still not over for me. If you’re buying from them go into a store.
Update: they just sent two new products I tagged but guess what: they’re the wrong size!! I think their staff are just doing this to annoy me to be honest. Otherwise they’re completely incompetent.
October 22, 2024
Unprompted review
Reply from 53 Degrees North
Thank you for your feedback, and we’re truly sorry for the series of issues you’ve encountered. This is not the level of service we strive to provide, and we completely understand how frustrating and disappointing this experience has been for you.
We’ve clearly fallen short in handling your order, and for that, we sincerely apologise. We’re reviewing what happened at every step to ensure this doesn’t happen again, including improving our communication response times and double-checking processes before shipping replacements.
Your experience matters to us, and we want to regain your trust. Thank you for bringing this to our attention, and we’ll do everything we can to make it right.
I thought they were a good shop
I thought they were a good shop. First time bought didn't go well. The one in arnotts is useless. Only a concession shop you can't exchange things. No I have to go back to Blanchardstown, took half a day of AL at work. Do NOT buy any inflatable mattresses with built in pump. Useless. They're useless and now I'll have to change it and spend more. From 32 to almost 100 euros including external pump. Waste of time
September 29, 2024
Unprompted review
Reply from 53 Degrees North
Thank you for your feedback, and I’m really sorry to hear about your frustrating experience. We strive to make things as smooth as possible for our customers, and it’s clear we missed the mark in your case.
We understand how inconvenient it must have been to take time off work and travel to resolve the issue. While the concession in Arnotts operates under certain limitations, we’ll take your feedback onboard to improve communication about these policies. Regarding the inflatable mattress, we’re sorry it didn’t meet your expectations, and we’d like to help ensure you get a solution that works for you.
Please don’t hesitate to reach out to us if there’s anything more we can do to assist or make things right for you. Thank you again for bringing this to our attention.
Great service from Jack
Visited 53 degrees North in Blanchard's town to buy a pair of hiking boots. Jack gave me outstanding service and had great patience with me. Definitely candidate for employee of the month.
February 3, 2024
Unprompted review
Reply from 53 Degrees North
Thank you so much for sharing your experience! We're thrilled to hear that Jack provided you with outstanding service and went the extra mile to help you find the perfect pair of hiking boots. We'll be sure to pass along your kind words to him—it’ll make his day! Exceptional team members like Jack are what make 53 Degrees North special. We hope you enjoy your new boots and look forward to welcoming you back again soon!
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