I have had my account nearly two years now but I've never won anything over 1000. I do play other sits so I wasn't a regular player on this site because I noticed majority are of the time it would j... See more
Company replied
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See what reviewers are saying
Did minimum deposit, got force redirected to some claw game, have never seen that before got no idea how it works, few clicks later balance 0, went to support who said in less than minute that there i... See more
Company replied
Far better then the previous online gaming. Ignore the reviews people. It's gambling. You have to identify yourself to withdraw and be patient. I'm very happy with the payouts. Much more comfortable t... See more
Don't waste your money playing at this site. The payout is extremely slow. Each customer service rep gives you a different excuse. I've been waiting 4 days now and still haven't been paid. Plus, th... See more
Company replied
2.3
Poor
137 reviews
Replied to 87% of negative reviews
Typically replies within 1 month
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Don't play in this site hard to…
Don't play in this site hard to withdraw. been pending withdraw for almost month never been process. Totally scam website. Kingbillycasino.com and 5gringos.com that 2 website is scammer..
July 8, 2022
Unprompted review
Reply from 5gringos.com
Hi Albert,
We’re truly sorry to hear about your experience. We understand how frustrating it is to wait for a withdrawal, and this is certainly not the experience we want for our players.
Please contact our support team directly at support@5gringos.com so we can look into your case and assist you further. We appreciate you taking the time to share your feedback and hope to have the chance to make things right.
Best regards,
The 5gringos Team
Reply from 5gringos.com
Dear Customer,
Thank you very much for the review you have provided and for taking your time. Our Casino truly appreciates your feedback and is committed to providing the best possible experience for its customers!
Thanks again for taking the time and for the esteem you have shown us!
The 5Gringos.com Team
Worst site ever they closed my account…
Worst site ever they closed my account because I withdrew
March 17, 2022
Unprompted review
Reply from 5gringos.com
Hi Michael,
We're sorry to hear about your experience. We understand how concerning this must be, and we’d like to look into the situation further for you.
Please get in touch with our support team directly at support@5gringos.com so we can review your case in detail and assist you as best we can.
Thank you for your feedback.
Best regards,
The 5gringos Team
Very good fast site with many games…
Very good fast site with many games…
Very good fast site with many games…
Very good fast site with many games available to many countries. Fast transactions, good bonuses!! As for me, one of the best casinos available in Poland, a very well-embraced team of operators always helps as the first privacy to this casino as for me it is the number 1 casino
January 15, 2022
Unprompted review
Reply from 5gringos.com
Dear Customer,
Thank you very much for the review you have provided and for taking your time. Our Casino truly appreciates your feedback and is committed to providing the best possible experience for its customers!
Thanks again for taking the time and for the esteem you have shown us!
The 5Gringos.com Team
BEWARE! worst online casino ever
worst online casino ever:
- maximum payout is 500€
- live chat can't answer questions. tells you to come back in some days
- KYC after withdrawal not processed within 2 weeks
- Withdrawal pending for over a month
May 4, 2021
Unprompted review
Reply from 5gringos.com
Hi,
We're really sorry to hear about your experience – we understand how disappointing and frustrating this must feel. Our goal is always to provide a smooth and reliable service, and it's clear we’ve fallen short in your case.
Please reach out to our support team at support@5gringos.com so we can review your account and assist you directly. We're here to help and would like the opportunity to resolve this properly.
Thank you for your feedback – it helps us improve.
Best regards,
The 5gringos Team
They steal your money
They steal your money - don’t use this site!
I deposited 80 euros, it never came in my profile but they withdrawn they money from my bank account.
Useless service, nobody knows anything and the only thing you get told is that they will get back to you.
April 30, 2021
Unprompted review
Reply from 5gringos.com
Hi Alxhe,
We're truly sorry to hear about your experience. We understand how upsetting this situation must be, and we want to make sure it gets looked into properly.
Please get in touch with our support team through support@5gringos.com so we can review your case in detail and help resolve it as quickly as possible.
Thank you for bringing this to our attention – we’re here to assist you.
Best regards,
The 5gringos Team
Deposit 20€+100%
Deposit 20€+100%. Withdraw 600€.
EDIT: few days later withdraw canceled, had to deposit again to verify? Verify what? I deposited once on start reta...rds.
April 2, 2021
Unprompted review
Reply from 5gringos.com
Hi Koe Pung,
We're sorry to hear about your recent experience – we understand how frustrating that must have been. We’d really like the chance to look into this for you and ensure everything is resolved properly.
Please reach out to our support team directly through support@5gringos.com so we can assist you further and provide the help you need.
Thank you for bringing this to our attention.
Best regards,
The 5gringos Team
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