888casino Reviews 

2,979
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 351 reviews, most reviewers were let down by their experience overall. Many people faced significant issues with withdrawing their winnings, often experiencing long delays, non-payment, or funds remaining in a pending status. Customers frequently reported unhelpful and unresponsive customer service, with agents disconnecting chats or providing inconsistent information. Additionally, people expressed dissatisfaction with the platform's practices, citing concerns about bonus terms, high minimum deposits, and accounts being closed or blocked after wins. However, some customers also noted that after successfully clearing verification requirements, their withdrawal processes became quick and efficient, with funds being received within minutes. These individuals found the service to be top-notch once initial hurdles were overcome.

What people talk about most

Payment

Reviewers highlight negative aspects of payment, particularly regarding withdrawals, with many reporting... See more

Customer service

Users describe negative interactions with customer service, often citing experiences where support agents... See more

Website

Customers consistently note negative experiences with the website, with many expressing strong... See more

Refund

Consumers find refund experiences to be largely negative, with many reporting significant delays in receiving... See more

Price

Reviewers mention negative feedback about price, with many feeling that the company's promotions are... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The most disgusting online casino I've ever used. This industry needs more regulations. Don't take their bonus, don't think they are they trying to give you a freebie. They don't care about you at all... See more

Rated 1 out of 5 stars

With a pending withdrawal for 9 full days, I’m guttered to come in here to read the same issues from other people. 888 was once a preferred online Casino with what I felt was a high RTP, with an easy... See more

Rated 1 out of 5 stars

888 casino took £175 off me, didnt give me my bonus and shut my accoumt down they take forever to do amything at all and have no customer service whatsoever. You cant call them and there online chat j... See more

Rated 1 out of 5 stars

They really string you along when it comes to withdrawals and I don’t know why it’s like the customer service are trained to not be helpful at all so that you use up your winnings Highly recommend... See more


Company details

  1. Casino

Information provided by various external sources

Established in 1997, 888casino has quickly become the world’s largest online gaming venue, with a tremendous 25 million players passing through 888casino's doors since its launch. Our goal is to provide players with a world-class gaming experience. We pride ourselves on generous bonus schemes and promotions that are continually being modified, according to our players’ needs. It really is first-class care all the way with the award winning 888casino…come and play to see for yourself…


Contact info

1.3

Bad

TrustScore 1.5 out of 5

3K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.3

All reviews

(2,979)

505 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I complained about them and now my…

I complained about them and now my account is suspended and they will not return my cash I have in my account they are an absolute disgrace and something seriously needs to be done about them what a joke as if they need to withhold my cash claim to be 5 star rated what a joke stay away from these Gibraltar sites absolute joke all the ones who write good reviews work for them check out their family history I have but don't worry they will declare themselves bankrupt soon guaranteed

August 4, 2026
Unprompted review
Rated 1 out of 5 stars

The customer service has no real…

The customer service has no real person working on it when I constantly say I want a real customer service. I did waged five time but still not converte the bonus. This is literally peice of S, avoid it.

August 1, 2026
Unprompted review
Rated 1 out of 5 stars

I’ve spent 7000$ and only got returned…

I’ve spent over $7000 and only got back $1200. I wish I took any other casino other than here.

I’m genuinely serious, I didn’t have issues verifying or ever withdrawing. But I’ve never gotten a feature or a spin worth over 100$. The amount of near miss animations doesn’t make sense. I always get glitched out right before I’m about to win, like I’ll see animations for feature starting then all of a sudden “couldnt verify your location” or any other random error. And when starting the game again it’s like it never happened.

I’m really sad because I’ve literally just been chasing a win that’s above 3 digits… I developed a gambling addiction by being on this site. Any other sites I’ve excluded myself from has been because I actually won… but I never win here, and when i do, I’m still not winning. the max multipliers on features I’ll get is 10x across the board, multiple different games. I.e feature starts at 2$, I win a max of 20$-27$… I genuinely feel like a looser when I looked back to see over 7k$, I’ve only withdrew 1200$…

It’s frustrating.

August 1, 2026
Unprompted review
Rated 1 out of 5 stars

They really string you along when it…

They really string you along when it comes to withdrawals and I don’t know why it’s like the customer service are trained to not be helpful at all so that you use up your winnings

Highly recommend staying away

July 31, 2026
Unprompted review
Rated 1 out of 5 stars

NO BONUS GIVEN

Deposited for the mega wheel bonus, I land on 50 free spins. Nowhere to be found. I contact support, They end the chat and AI gives me a message saying my account is no longer elligible for bonuses or promotions. Despite using 5 free spins from another promotion literally before. Absolute scammers, ive received mega wheel prizes before no issue, but since it was a good one they say im inelligible. Useless scammers that need to be removed.

July 30, 2026
Unprompted review
Rated 1 out of 5 stars

Someone please report this casino and…

Someone please report this casino and get them looked into. They take deposit kick you off mid game no explanation ask you to send bank statment and photo I.d chat is impossible to speak to anyone as they leave messages on 1 tick do not answer your messages close you're chats withold withdrawls make excuses not to pay out. They've asscused me of being gamblocked witch I never have been and sent them proof via email. They ignore emails I only want my deposit money back thats in my account They've scammed my money Someone please for god sake take this company for investigation take it all the way and get it closed down for everyone's sake look at all the reviews of people being scammed . Rotten casino

July 13, 2026
Unprompted review
Rated 1 out of 5 stars

888 casino IS A MASSIVE SCAM

888 casino IS A MASSIVE SCAM. Absolute joke of a casino. From all the other reviews they just mess anyone who wins about, take their deposits and then dont pay out if you win. I wouldnt know, never had a withdrawal.....
I have deposited a total of 28 deposits over the course of a 6 month period (£100 a time) and never been in a position to withdraw, had about 6 bonuses in total and my RTP is a total of 28% returned..... so that means out of £2800, ive only been returned £700 odd......that itself tells you how much of a scam and money laundering site this is. Never had any other issues with any other site funnily enough!

SCAM STAY AWAY!!!!!!!

July 30, 2026
Unprompted review
Rated 1 out of 5 stars

Not paying withdrawal, then deleting the whole thing!!

On Friday last week I won £40 odd , I withdrew £40. The bot chat said to wait it's pending. Now no history of such withdrawal. I screen shot everything ..I have proof .. it's fraud and against they're own payout time frame . Now whole history of my withdrawal gone ???

July 24, 2026
Unprompted review
Rated 1 out of 5 stars

Disgraceful company

Made a deposit and as soon as the money was in they locked my account. No customer service live chat if you can’t get into your account. Disgraceful.

July 29, 2026
Unprompted review
Rated 1 out of 5 stars

Still refusing to pay me my withdrawal…

Still refusing to pay me my withdrawal it’s only £250 but it’s excuse after excuse from them they have asked for bank statements etc and my passport details which they have had and they still refuse to pay they said my bank is not eligible for payments yet they take money from it and have paid me into the account before

July 28, 2026
Unprompted review
Rated 1 out of 5 stars

Total con site dont even bother with…

Total con site dont even bother with promotions i deposited with the megawheel won 50 free spins didnt get them went onto customer services they said without a screenshot there was nothing they could do who takes a screenshot every 5 mins bloody cons u never win a penny either so makes sense they wouldnt give u any free spins either lol stay well clear

July 28, 2026
Unprompted review
Rated 1 out of 5 stars

888 casino took £175 off me

888 casino took £175 off me, didnt give me my bonus and shut my accoumt down they take forever to do amything at all and have no customer service whatsoever. You cant call them and there online chat just ignores you and ends the chat abruptly if you persist

July 28, 2026
Unprompted review
Rated 1 out of 5 stars

With a pending withdrawal for 9 full…

With a pending withdrawal for 9 full days, I’m guttered to come in here to read the same issues from other people. 888 was once a preferred online Casino with what I felt was a high RTP, with an easy withdrawal, but now it seems like it takes more than a formal complaint to the company, which is why, although I have felt the need to contact the danish gambling authorities and MGA for a second complaint. It’s sad to see even though the person I was lucky to catch in the live chat said my account was now fully verified.

July 28, 2026
Unprompted review
Rated 1 out of 5 stars

I had a very frustrating experience…

I had a very frustrating experience with an 888poker withdrawal.

I requested a withdrawal of $479, but the withdrawal remained stuck on “Awaiting Process” for almost a month. After a few days, 888 requested additional verification documents, which I submitted immediately. After that, I received no clear explanation for the delay.

After several weeks, I contacted customer support and was told that my case would be treated as a high-priority matter. However, the withdrawal still did not move forward.

I eventually sent a formal complaint stating that, unless the matter was resolved, I would escalate it to the Malta Gaming Authority (MGA) and the appropriate dispute-resolution process.

Shortly afterwards, 888 returned the money to my playing balance. I immediately explained that I did not want to play with the money and simply wanted to withdraw it. I submitted a new withdrawal request, and the money was finally paid to my bank account during the following week.

I am glad that I eventually received my money, but the whole process took far too long and required a formal complaint and the threat of escalating the matter to the MGA before the withdrawal was processed.

My advice to other players: keep records of all messages and documents, and do not rely only on live chat if your withdrawal is delayed. Submit a formal written complaint if the issue is not resolved.

July 27, 2026
Unprompted review
Rated 1 out of 5 stars

The worst customer service I have ever encountered

The worst customer service I have ever encountered. Clueless and rude, when you ask questions they have no idea and try to fob you off with rubbish. Then they restrict your account for no reason.
I only wanted to know why winning tickets were not automatically credited to your account and they shut me down.
I would genuinely give them 0 stars if it was an option

July 26, 2026
Unprompted review
Rated 1 out of 5 stars

Made a withdrawal on 24 th of june ,was…

Made a withdrawal on 24 th of june ,was told it escalated to the payments team . Everytime i speak to the customer service staff ,I get the same response... "escalated and the relevant team will be in touch " . The communication is appalling, I know they can take the time to directly contact the relevant department and resolve it but instead im being left waiting on a 180 pound withdrawal that in a pending status.

June 24, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID - Worst customer service out there

AVOID
I’d give 0 stars if I could, out of every betting site i’ve ever used which includes some novice and low tier ones , 888casino has by far the worse customer service i’ve ever had
Official complaints are not responded to, live chat customer service is a fight to speak to a human rather than a bot. If you do end up speaking to a human they are absolutely awful , even the supervisors will close the chat on you mid conversation no matter how polite you are if the query you have involves more than 1 minute work or thought from them

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

Well.over £100 spent without a bonus

Well.over £100 spent without a bonus, they also advertise this game as a bonus but clearly just a money grabbing promotion. Played it for the past three days and honestly shocked that iv not hit a bonus. I did play it all kn the same game that they promoted. Don't download and avoid at all chances should be shut down soon with how many customers they must loose due to this scam.

July 23, 2026
Unprompted review
Rated 1 out of 5 stars

Biggest scammers ever

Biggest scammers ever, won ton f#ck of money and before my withdrawals were instantly but now they want my bank details everything like that and it's been 3 days, now they want me to wait another 8 working days unacceptable and disgusting customer service

July 20, 2026
Unprompted review

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