888casino Reviews 

2,937
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 331 reviews, most reviewers were let down by their experience overall. Many customers reported significant difficulties with payment and withdrawal processes, often experiencing long delays and issues receiving their winnings. Reviewers frequently mentioned that while depositing funds was quick, withdrawing them was nearly impossible, with some waiting weeks for their cashouts. The customer service was widely criticized for being unhelpful, providing inconsistent information, and being unresponsive to concerns, leading to frustration for many users. People also found the website's bonus terms misleading and the overall win rates very low. However, some customers also noted that they had no problems with withdrawals, receiving their funds quickly, especially after resolving initial verification issues.

What people talk about most

Payment

Users describe negative interactions with payment, frequently reporting significant delays and difficulties... See more

Website

People report negative experiences with the website, with many describing it as an "absolutely shocking site"... See more

Customer service

Reviewers mention negative feedback about customer service, frequently citing issues with unhelpful AI... See more

Refund

Clients share negative opinions on refund, with many reviewers reporting significant delays in receiving... See more

Price

Customers consistently note negative experiences with price, with many feeling that the company is quick to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Terrible online Casino, the rate you win a line or get a bonus is so low and I mean so low you'll have to spend hundreds on £££££ before any minor payout, this should be illegal. I literally playe... See more

Rated 1 out of 5 stars

The most disgusting online casino I've ever used. This industry needs more regulations. Don't take their bonus, don't think they are they trying to give you a freebie. They don't care about you at all... See more

Rated 1 out of 5 stars

I started gambling while on holiday and now I can't draw my money out because they set my country of origin to Hungary but I don't own a Hungarian card so I can't get my money back out... Why let me p... See more

Rated 1 out of 5 stars

My experience with this casino has been extremely unpleasant. Whenever it looked like I was about to win, the game would suddenly disconnect. After logging back in, I would only keep losing. It... See more


Company details

  1. Casino

Information provided by various external sources

Established in 1997, 888casino has quickly become the world’s largest online gaming venue, with a tremendous 25 million players passing through 888casino's doors since its launch. Our goal is to provide players with a world-class gaming experience. We pride ourselves on generous bonus schemes and promotions that are continually being modified, according to our players’ needs. It really is first-class care all the way with the award winning 888casino…come and play to see for yourself…


Contact info

1.3

Bad

TrustScore 1.5 out of 5

3K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.3

All reviews

(2,937)

500 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Registered for nearly 10 years

Registered for nearly 10 years, this year I have seen only frustration with the website and promos, customer service: there's basically just enough of it to puss you off and never enough to actually do their job - did not used to be like this, I would trust the reviews and stay away. Every aspect of this website has degraded to a farse, from time-frames to reliability l, and yes wins are just like a their support, just enough to piss you off and give the impression that it's legit but you are just unlucky. Avoid, in general I expect to see very soon from all websites in the uk some very disgusting behavior because, the next level in the gambling corporations list of tasks is this " if we're all scamming, than nobody is scamming " I'll leave you with that.

June 25, 2026
Unprompted review
Rated 1 out of 5 stars

The most disgusting online casino

The most disgusting online casino I've ever used. This industry needs more regulations. Don't take their bonus, don't think they are they trying to give you a freebie. They don't care about you at all. They don't care about your player experience. The number #1 goal is to keep. You depositing, tricking you into spending your own money through bonuses, bonus terms are absolutely disgusting. Making you spend your own money before you spend the bonus, but then doesn't let you withdraw your winnings until the bonus has been spent. Makes me sick to my stomach that these main stream casinos are getting away with this.

June 23, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

I made an account and deposited £10 and was awarded 100 free spins, I did a total of 3 spins before I was logged out and my account disabled with the email they sent telling me no actual reason as to why it was band and no contact number to discuss this, absolute scam

June 21, 2026
Unprompted review
Rated 1 out of 5 stars

It should be 0

It should be 0.
3 days ago I created an account, deposited 20 pounds and didn't get the free welcome 100 spins... today I can't log in, I contacted customer service and they said my account was deleted and they won't open it again... stay away

June 19, 2026
Unprompted review
Rated 1 out of 5 stars

Have been a long time player at 888 and…

Have been a long time player at 888 and never had issues with withdrawal until now.
they refuse to speak with me and will not process the withdrawal. I agree with the same situations as everyone else. This site is now a scam. No live agent to talk to and they will not process the withdrawal.

June 12, 2026
Unprompted review
Rated 2 out of 5 stars

Not good

Had a win, went to withdraw had to upload documents, rejected and had account blocked. Few months later wanted to reopen account, uploaded documents again and still waiting for reply! Not the best and certainly wouldn't recommend

June 16, 2026
Unprompted review
Rated 1 out of 5 stars

Not received part of my withdrawal

Not received part of my withdrawal. Nearly a month later and I am constantly having to chase, being asked to wait I Will received an email and it never comes. I am owed £350 but will not play with 888 again.

The experience has been so bad. You cannot speak to anyone over the phone it’s all through chat where mixed messages are given with no resolution.

May 21, 2026
Unprompted review
Rated 1 out of 5 stars

Got to be the worst app I’ve used

Got to be the worst app I’ve used, tried to withdraw my winnings last night and it still says pending and no other information given, quick enough to take your money when you want to play and don’t ask for security reasons when they want your money, any other app is rather instant withdrawal or a few hours max.

I’ll be taking legal advice if I don’t receive my funds.

June 10, 2026
Unprompted review
Rated 1 out of 5 stars

Welcome offer is scam

Joined because of a bonus offer (deposit £10 and play £10 and receive 100 free spin) I didn't get that. So I messaged the customer service and the say that they sent me an email explaining why, but all it says is its "an internal decision " without an explanation. It is clearly a scam to get you to deposit and play with your money, i wouldn't have joined without the offer and it turns out I wasn't ever going to get it SCAM

June 10, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking experience with…

Absolutely shocking experience with 888casino.

I am still waiting for my withdrawal despite contacting customer support more than five times and providing every document they have requested, including identification and bank statements.

Each time I speak to support, I seem to get a different answer. I was told my documents had been received and would be verified immediately so my funds could be processed. Later, I was asked to provide the same documents again. After complying with every request, my withdrawal remains unresolved.

What makes this even more frustrating is the lack of clear communication. I have spent hours chasing updates through live chat, only to be told to wait for another email or provide information I have already supplied. It feels like I am being sent around in circles rather than having my issue dealt with properly.

My withdrawal was for just £150, yet the process has become unnecessarily complicated. £20 was paid to one account and another £20 to a different account, while the remaining funds were apparently returned for reasons that have never been clearly explained. Since then, I have been repeatedly asked for more documentation despite already completing their verification process.

As a customer, I expect a licensed gambling company to handle withdrawals efficiently and communicate honestly. Instead, I have experienced delays, repeated document requests, inconsistent information, and a complete lack of urgency in resolving my case.

Until my funds are paid in full, I cannot recommend 888casino to anyone. If you’re considering playing here, be aware that withdrawing your winnings may be far more difficult than depositing your money.

June 4, 2026
Unprompted review
Rated 1 out of 5 stars

There is no live help

There is no live help. I deposited $50 to start to try it and through interact. No funds made it to my casino account, so I'm out $50. I sent screen shots of my deposit. I haven't received any response at all. No one to reach out to???

June 8, 2026
Unprompted review
Rated 1 out of 5 stars

The daily wheel is an absolute a few…

The daily wheel is an absolute a few months ago I won £100 cash on the daily wheel it went on to the 100 cash an then stopped an flipped back to the one before but it actually landed stopped on ut an started the wheel again an went back, again I just dobe daily wheel again sane I won £10 bonus an exact sane thing happened last time this is very fraudulent its not to do i won fair an square, i could not get the chat I emailed loads of times an no 1 back to me

June 9, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible. Withholding my money claiming 'needing to verify documents' - stuck in an endless loop of me sending them, me still not getting my money, going on Live Chat - them telling me to submit again and being utterly useless.

June 7, 2026
Unprompted review
Rated 1 out of 5 stars

Want to close my account but no option…

Want to close my account but no option other than to talk via chat who basically ignore my requests and provide links to policies. When I ask for other ways to contact them they close the chat or send me back to the chatbot.

June 6, 2026
Unprompted review

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