888casino Reviews 

2,938
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 331 reviews, most reviewers were let down by their experience overall. Many customers reported significant difficulties with payment and withdrawal processes, often experiencing long delays and issues receiving their winnings. Reviewers frequently mentioned that while depositing funds was quick, withdrawing them was nearly impossible, with some waiting weeks for their cashouts. The customer service was widely criticized for being unhelpful, providing inconsistent information, and being unresponsive to concerns, leading to frustration for many users. People also found the website's bonus terms misleading and the overall win rates very low. However, some customers also noted that they had no problems with withdrawals, receiving their funds quickly, especially after resolving initial verification issues.

What people talk about most

Payment

Users describe negative interactions with payment, frequently reporting significant delays and difficulties... See more

Website

People report negative experiences with the website, with many describing it as an "absolutely shocking site"... See more

Customer service

Reviewers mention negative feedback about customer service, frequently citing issues with unhelpful AI... See more

Refund

Clients share negative opinions on refund, with many reviewers reporting significant delays in receiving... See more

Price

Customers consistently note negative experiences with price, with many feeling that the company is quick to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Terrible online Casino, the rate you win a line or get a bonus is so low and I mean so low you'll have to spend hundreds on £££££ before any minor payout, this should be illegal. I literally playe... See more

Rated 1 out of 5 stars

The most disgusting online casino I've ever used. This industry needs more regulations. Don't take their bonus, don't think they are they trying to give you a freebie. They don't care about you at all... See more

Rated 1 out of 5 stars

I started gambling while on holiday and now I can't draw my money out because they set my country of origin to Hungary but I don't own a Hungarian card so I can't get my money back out... Why let me p... See more

Rated 1 out of 5 stars

My experience with this casino has been extremely unpleasant. Whenever it looked like I was about to win, the game would suddenly disconnect. After logging back in, I would only keep losing. It... See more


Company details

  1. Casino

Information provided by various external sources

Established in 1997, 888casino has quickly become the world’s largest online gaming venue, with a tremendous 25 million players passing through 888casino's doors since its launch. Our goal is to provide players with a world-class gaming experience. We pride ourselves on generous bonus schemes and promotions that are continually being modified, according to our players’ needs. It really is first-class care all the way with the award winning 888casino…come and play to see for yourself…


Contact info

1.3

Bad

TrustScore 1.5 out of 5

3K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.3

All reviews

(2,938)

503 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Want to close my account but no option…

Want to close my account but no option other than to talk via chat who basically ignore my requests and provide links to policies. When I ask for other ways to contact them they close the chat or send me back to the chatbot.

June 6, 2026
Unprompted review
Rated 1 out of 5 stars

Do not use!

Do not use!! received half of my withdrawal but not the rest which is over £200… they are messing me about asking for ID.. bank statements etc them reject them all for no reason… no idea why they need that even though they’ve sent half of the funds within 10 min of withdrawal request… looks like they ain’t gonna send all of it… It’s now been 3 days and love chat are useless they keep telling me different things… DO NOT USE… AIN’T WORTH THE HASSLE

June 4, 2026
Unprompted review
Rated 1 out of 5 stars

I used to get withdrawals back 2024 and…

I used to get withdrawals back 2024 and I heard another company brought it and there is a big fraud going on.. I try everything withdrawals on year 2025 . Make sure . Let your local police know they are taking your money away . It’s a scam , fraud

April 5, 2026
Unprompted review
Rated 1 out of 5 stars

shambles

waited over a week for any communication regarding my withdrawal. i tried to withdraw on the 11th May, i then received around half of it a week later and still after nearly a month waiting on the second half. the customer live chat is awful. you get told different things every time you speak to them. the customer service is atrocious, they will just end the live chat on you as well. used to be a very good site and instant withdrawal but after this i will not be trusting them again.

June 5, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE

DO NOT USE. I had used this casino for a little while without problems. But as of this past 6 months they have literally fallen to pieces. Not paying my withdrawls, anytime I would win anything over 200 bucks it would be a nonstop screw around. Requesting verification docs over and over. This last time they requested documents was on May 20 for a simple 150 dollar withdrawal. Once again, for the 4th time in the past year I sent them off again. As of today June 4th(over 2 weeks later) they haven't even looked at my documents and still owe me a sad 150 bucks. I used to defend this casino because when I started out with them they were okay but it seems to be a never-ending headache now so I've officially quit this garbage scammy casino. There's plenty of reputable legitimate online casinos out there and this is not one of them. Please don't give them your business because you will come to regret it I can assure you of that

May 20, 2026
Unprompted review
Rated 1 out of 5 stars

Takes all the fun out of gaming

Takes all the fun out of gaming. Every game locks for days on end. £100 on 10p spins across 10 to 15 games and not a single small win?! Not even to keep you playing?! I thought i was going nuts because it seemes to be EVERY game. So looked at data. Was shocking.

House always wins in the long run, thats the rule. But some casinos at least give you entertainment. Ultimately this is not a casino its a scam.

May 28, 2026
Unprompted review
Rated 2 out of 5 stars

Customer service gives no follow up and…

Customer service gives no follow up and they have a nerve to ask for 5stars. They have a control on your account and you wont win anything after a withdrawal. No spins/dead spins with literraly 0 won on bonuses.

May 27, 2026
Unprompted review
Rated 2 out of 5 stars

I like this casino however I have had…

I like this casino however I have had to drop from 4 stars to 2 because of the awful withdrawal system. I have been playing with 888 for 6 years and had no problems, up until around a month ago. Normally I would have instant withdrawal to my account but recently they are making it so difficult to withdraw anything over £50. Started with them saying they were splitting my £100 withdrawal request between 2 accounts. (That was fine because I still had access to my old account despite not depositing with it for over a year) I recieved £20 instantly and had to wait 2 days for the other £80. This time around i have tried to withdraw £120! It has been 3 days and is still apparently "processing". When I ask their customer support why it is taking so long I get fobbed off with "its your payment method" When I point out I have instant payment i get fudged off with excuses after excuses. I can't understand why they have changed this all of a sudden with absolutely no explanation as to why? UPDATE: My withdrawal went from processing to pending. Live chat now claim my bank refused the transaction and it was returned to 888 which is why the process has gone over their own 3 day period. My bank absolutely deny declining any payment, there is no evidence of a reversed payment in my transactions and the balance has also not been returned to my online gaming account. When I asked why the £120 was not returned to my casino account in that case, they had no answer and avoided the question. So its now 10 hours later and my withdrawal is still pending despite assurances my withdrawal issue had been escalated to the payment team and would be re issued to my payment card promptly. Now when I ask for an update live chat tell me I can't be helped due to the withdrawal being escalated! Absolute joke

May 22, 2026
Unprompted review
Rated 1 out of 5 stars

Scam website

Made a deposit that got sent to them and never showed up in my casino account. It then showed it as a cancelled deposit even though they had my money. Support phone number listed is not a real phone number. It says number not in use. No email contact at all to contact them either

May 23, 2026
Unprompted review
Rated 1 out of 5 stars

great site, until you win. Prepare to jump through hoops to get your funds

I have been playing on 888 and other casino sites for a while. I always trusted them as a big name brand but boy was I wrong. Their payments system works fine. Deposits and withdrawals just fine - until you win big..

It was nothing massive, about £300. I then tried to withdraw, and after years of speedy withdrawals (£20-£40) - the maximum time it ever took me to receive funds was 1 hour. Dozens of withdrawals and dozens of deposits, just fine. But with this £300 win, i am still waiting after 2 days. How does payments suddenly take 47 hours longer than the usual 1 hour when you win? I shouldnt have expected much from a gambling company. I'm surprised for some reason. and highly disappointed.

May 22, 2026
Unprompted review
Rated 1 out of 5 stars

4 days with withdrawal and the only…

4 days with withdrawal and the only thing they said was “ This has been escalated. We will let you know once we have reprocess the funds.”

When you deposit it’s fast when you want to withdraw they will drain your patience. If it reached 7 days I will sue them

May 20, 2026
Unprompted review
Rated 1 out of 5 stars

Can't withdraw winnings

Up until recently I've never had a problem when it came to withdrawals but of late my withdrawals have stayed on pending. This has been the case for almost a month. I've used the chat link to help but they are no help. I was told my money would be sent that day but never came. I was then told to upload id & a bank statement which I did. I was then told it takes 72hrs to process. This was 2 weeks ago. They then said it had been escalated to withdrawals team & I would receive an email that day. I'm still waiting. There is no way to contact them directly & the online team now refuse to help as its been escalated. Very poor service.
They are quick to take your money but don't like to pay out winning

April 21, 2026
Unprompted review

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