888casino Reviews 

2,939
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 331 reviews, most reviewers were let down by their experience overall. Many customers reported significant difficulties with payment and withdrawal processes, often experiencing long delays and issues receiving their winnings. Reviewers frequently mentioned that while depositing funds was quick, withdrawing them was nearly impossible, with some waiting weeks for their cashouts. The customer service was widely criticized for being unhelpful, providing inconsistent information, and being unresponsive to concerns, leading to frustration for many users. People also found the website's bonus terms misleading and the overall win rates very low. However, some customers also noted that they had no problems with withdrawals, receiving their funds quickly, especially after resolving initial verification issues.

What people talk about most

Payment

Users describe negative interactions with payment, frequently reporting significant delays and difficulties... See more

Website

People report negative experiences with the website, with many describing it as an "absolutely shocking site"... See more

Customer service

Reviewers mention negative feedback about customer service, frequently citing issues with unhelpful AI... See more

Refund

Clients share negative opinions on refund, with many reviewers reporting significant delays in receiving... See more

Price

Customers consistently note negative experiences with price, with many feeling that the company is quick to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Terrible online Casino, the rate you win a line or get a bonus is so low and I mean so low you'll have to spend hundreds on £££££ before any minor payout, this should be illegal. I literally playe... See more

Rated 1 out of 5 stars

The most disgusting online casino I've ever used. This industry needs more regulations. Don't take their bonus, don't think they are they trying to give you a freebie. They don't care about you at all... See more

Rated 1 out of 5 stars

I started gambling while on holiday and now I can't draw my money out because they set my country of origin to Hungary but I don't own a Hungarian card so I can't get my money back out... Why let me p... See more

Rated 1 out of 5 stars

My experience with this casino has been extremely unpleasant. Whenever it looked like I was about to win, the game would suddenly disconnect. After logging back in, I would only keep losing. It... See more


Company details

  1. Casino

Information provided by various external sources

Established in 1997, 888casino has quickly become the world’s largest online gaming venue, with a tremendous 25 million players passing through 888casino's doors since its launch. Our goal is to provide players with a world-class gaming experience. We pride ourselves on generous bonus schemes and promotions that are continually being modified, according to our players’ needs. It really is first-class care all the way with the award winning 888casino…come and play to see for yourself…


Contact info

1.3

Bad

TrustScore 1.5 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.3

All reviews

(2,939)

504 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I've been on this site for a long time…

I've been on this site for a long time but never let's me win no more never gives a bonus on a game no features just press the spin button and get little win like 20p when ya spend 100s on a site gambling should be criminal it's a form of addiction like drugs and alcohol ect

May 17, 2026
Unprompted review
Rated 1 out of 5 stars

888 casino online games are rigged in…

888 casino online games are rigged in there favour.. when making small bets you win 20 in a row as soon as you increase your bet to a larger bet you lose, there algorithm starts to claw back any winnings and makes sure you lose every penny deposited. Do not trust this site, even there live casino tables are rigged!! Then when making a winning bet or one there algorithm doesn’t like there is a server error your kicked out of the game your playing and need to start over! Complete scam!

May 14, 2026
Unprompted review
Rated 1 out of 5 stars

how's this site not been shut down…

how's this site not been shut down every game just dead spins no bonus given and the free daily spin is a joke 2 weeks and it lands in the same place what's the point in having it on there if no one wins any think just pointless

May 16, 2026
Unprompted review
Rated 1 out of 5 stars

Awful customer service hold on to withdrawal

Awful customer service. I still have £150. Pending withdrawal for over a month. Their customer service is robotic and repetitive. I did receive an email regarding the situation about 3 weeks ago. It made no difference as they still haven't transferred my money. Wish I had read reviews first! It's unbelievable that a company like this can get away with it. They can manage to take deposits fast enough. I contacted them about 8 times. Shameful. To think I did cards to win money I desperately needed to be waiting for my withdrawal forever...update: still waiting

April 3, 2026
Unprompted review
Rated 1 out of 5 stars

Account locked for inactivity, now ignored by "Safer Gambling" team for over a week

I am extremely disappointed with the current state of customer service at 888poker. After taking a temporary break from online poker, I returned to find my account completely locked.

I reached out to support and received a response from their "Safer Gambling Team" stating that they wanted me to take 24 hours to think it over and look at their responsible gaming tools. They explicitly told me that if I wished to proceed, I just needed to reply after 07/05/2026 with my contact number.

I did exactly what they asked. I replied politely, confirmed I was comfortable reopening the account, and provided my updated contact number. That was over a week ago. Since then, absolute silence. No follow-up, no activation, and completely ignored.

It is incredibly frustrating to be locked out of your own account without warning, but it’s even worse when you jump through the exact hoops they set for you, only to be met with zero communication. Terrible customer service. I just want my account reviewed and reopened as promised.

May 6, 2026
Unprompted review
Rated 1 out of 5 stars

If you play for fun

If you play for fun. Enjoy
Of u play for win... avoid..
6000£ 2 months. And never won at least 1000 to withdraw .
Si good for entertainment. Bad for you

August 5, 2025
Unprompted review
Rated 1 out of 5 stars

Awful

Awful! Withdrawn money on Saturday and still not received. Keep being told different things. One moment was cause documents wasn’t approved then was approved a said be in by next day another two days gone and contacted again a now being told that documents haven’t been reviewed yet! Load bullshit gone round in circles and everyone I talk to all seem to have different excuses. Wouldnt recommend playing on this website.

Day 7 STILL NO WINNINGS RECEIVED

May 9, 2026
Unprompted review
Rated 1 out of 5 stars

Awful experience.

Want to know what online gambling was like in 1999? Sign up for 888casino, and you'll get an insight!

I've gotten that used to same day withdrawals from companies like Paddy Power, William Hill, etc, that I'm astonished that a gambling experience like 888casino offers still exists.

Short story: deposited in March, won around £150 on slots, and asked for a withdrawal. 888casino asked for documents to be updated to prove identity - no problem, except withdrawal wasn't processed a week later. Asked for help on live chat, agent requested my documents and told me docs were okay and withdrawal request was now with the payment dept. Constant chat requests over the next 7 or so weeks as withdrawal never happened.

In the end I had threaten arbitration via IBAS - the UK's gambling industry's arbitration service - by sending a request to 888casino's "secondopinion" email address and asking them to resolve the issue within 8 weeks or I would seek arbitration. 2 weeks later I had my payment.

Stay away. You have been warned.

March 13, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS SERVICE, Withdrawal declined.

I withdrew the £80 in my account and they said the withdrawal was declined? why do i need to beg for my own money back by speaking to multiple customer service staff? ridiculous. deleting the app anf never using it again. Customer service was terrible , they didnt know a thing and just kept passing me on and ''checking'' for information .

May 12, 2026
Unprompted review
Rated 1 out of 5 stars

888 Casino has been one of the most…

888 Casino has been one of the most frustrating experiences I’ve had with an online casino. When they take your deposits, everything works instantly and nobody asks questions. But the moment you try to withdraw your winnings, suddenly there are endless excuses, delays, and unnecessary verification requests.

I provided the documents they asked for, contacted support multiple times, and still only received generic responses with no real explanation or solution. It feels like they make withdrawals intentionally difficult while happily accepting deposits without hesitation.

Very disappointing customer service and a terrible experience overall. Players should be aware of how differently withdrawals are treated compared to deposits.

May 7, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t play on the this gaming site

After a month after I requested withdrawl I still don’t have my money? I’ve been asked repeatedly for documents over and over again. Including tax return! Don’t ever play on this gaming site, they are scammers. And some people just say this because they don’t win but that is not the case with this site. I won over $10,000 and of course I want to withdraw because I know I would continue to play and haven’t seen the money!! No valid response and no legit phone number. Beware! I don’t want anyone else to be scammed

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute joke of an app don't know why…

Absolute joke of an app don't know why I bothered to download and sign up for it deposited £50 and won £500 had to wait a day for my money to go into my account which is ridiculous as when ever I play foxy bingo and lottomart and tombola my withdrawal is always in my account within a few seconds and that bonus wheel is crap always lands on no win every time

May 10, 2026
Unprompted review
Rated 1 out of 5 stars

0 stars for these predators

0 stars. Payouts are so minimal, nothing over $8 on $1 spins. Took $300 from me happily and had no win of any significance. I decided to self exclude and that was like jumping olympic hurdles. Predatory af. Total scam.

May 9, 2026
Unprompted review
Rated 1 out of 5 stars

STAY AWAY FROM 888 CASINO

If I could give this company 0 stars I would.
Essentially what they’re doing is theft, not giving people their withdrawals, delaying, asking for the same piece of ID 7 times, closing my account before I’ve been given my money.

Unfortunately they picked the wrong person because I will take things to lawyers and I will see them in court should they not give me my money back.

They shouldn’t be able to keep people’s money like this, it’s absolutely disgusting.

Please be warned - DO NOT use this casino.

May 8, 2026
Unprompted review

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