888casino Reviews 

2,944
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 337 reviews, most reviewers were let down by their experience overall. Customers frequently report significant difficulties with payment withdrawals, often waiting weeks or even months to receive their winnings, with some funds never arriving. Many people found the customer service to be unhelpful, unresponsive, and providing conflicting information, sometimes even ending chats abruptly. Reviewers also expressed dissatisfaction with the website and its practices, citing concerns about bonus terms, payout rates, and issues like accounts being blocked or bets being altered. However, some customers also noted that after completing verification processes, they experienced quick and successful withdrawals, with funds being received within minutes.

What people talk about most

Payment

Consumers find payment to be a source of frustration, primarily due to significant delays and difficulties... See more

Website

People report negative experiences with the website, with many describing it as one of the worst online... See more

Customer service

Clients share negative opinions on customer service, frequently describing it as appalling, useless, and... See more

Refund

Users describe significant dissatisfaction with the refund process, with many reporting prolonged delays in... See more

Price

Customers consistently note negative experiences with price, often feeling that the company is quick to take... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The most disgusting online casino I've ever used. This industry needs more regulations. Don't take their bonus, don't think they are they trying to give you a freebie. They don't care about you at all... See more

Rated 1 out of 5 stars

I started gambling while on holiday and now I can't draw my money out because they set my country of origin to Hungary but I don't own a Hungarian card so I can't get my money back out... Why let me p... See more

Rated 1 out of 5 stars

Frauds. Scammers. Stay away. AVOID! Wagered over 60£ , welcome offer was 10£ wager for 200 FS. First customer service told me I'll get them within 48 hours. 2 days later they told me that becau... See more

Rated 1 out of 5 stars

Awful! Withdrawn money on Saturday and still not received. Keep being told different things. One moment was cause documents wasn’t approved then was approved a said be in by next day another two day... See more


Company details

  1. Casino

Information provided by various external sources

Established in 1997, 888casino has quickly become the world’s largest online gaming venue, with a tremendous 25 million players passing through 888casino's doors since its launch. Our goal is to provide players with a world-class gaming experience. We pride ourselves on generous bonus schemes and promotions that are continually being modified, according to our players’ needs. It really is first-class care all the way with the award winning 888casino…come and play to see for yourself…


Contact info

1.3

Bad

TrustScore 1.5 out of 5

3K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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1.3

All reviews

(2,944)

508 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Crooks DO NOT DEPOSIT into this scummy…

Crooks DO NOT DEPOSIT into this scummy app they will rob you blind on there own 888 brand live blackjack dealer winning multiple hands in a row smirking while you lose money and the customer service is shocking left waiting ages to verify a document to withdraw my winnings end up gambling the money go elsewhere avoid like the plague 🤢

May 5, 2026
Unprompted review
Rated 1 out of 5 stars

They conned me out off over 300thousand…

They conned me out off over 300thousand pounds,they said there was a fualt and i shouldnt have won this money,they still are withholding my funds.i want to disgrace these conmen publicly.ive no chance off getting my money now.

March 12, 2026
Unprompted review
Rated 1 out of 5 stars

Wish I had read more reviews before…

UPDATE: It's now been 18 days and still haven't received my withdrawal. Absolute SCAM.

Wish I had read more reviews before signing up. I've been waiting 3 days for my withdrawal - customer support is useless. Avoid.

May 3, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely rubbish dreadful diabolical…

Absolutely rubbish dreadful diabolical service.

Could not organise a certain event in a certain venue. Chat service is as much use as chocolate teapot. Most of the links on the so called help page don't work and there is no clear email address to contact them at. They recently emailed me and asked me to reply - from a 'no reply' email address! They actually wanted me to send them FINANCIAL details/bank statements to check affordability. Image! They expect me to trust them with my bank details and personal financial information. I wouldn't trust them with a burnt out match. Don't use, ever.

April 27, 2026
Unprompted review
Rated 1 out of 5 stars

Worseeeeeee casino ever 100 free spins…

Worseeeeeee casino ever 100 free spins got only £1 this is all automated spend £40 with 0 profits , withdrawn £17 as I didnet want to spend no more on this crap and Jude was very stupid rude but when I said something saying I was rude don’t waste ur money am waiting for my withdraw over 13 hours and it says appl pay is immediately withdrawn but nothing

April 24, 2026
Unprompted review
Rated 1 out of 5 stars

Rubbish

Rubbish, spend £80 on slots no bonuses at all only £2 or under wins. Never been on a worse casino app. Very disappointing

April 23, 2026
Unprompted review
Rated 1 out of 5 stars

How is it possible on the daily free…

How is it possible on the daily free spin the wheel to not win anything for over 2 weeks with there being only a 1 in 9 chance of not winning each time it's spun.
Odds are that happening naturally are in the billions!

April 20, 2026
Unprompted review
Rated 1 out of 5 stars

I started gambling while on holiday and…

I started gambling while on holiday and now I can't draw my money out because they set my country of origin to Hungary but I don't own a Hungarian card so I can't get my money back out... Why let me put money in with a British card and then say no to taking it out of that exact same card... Plus they refuse to accept my band new passport as proof of ID.

April 19, 2026
Unprompted review
Rated 1 out of 5 stars

Please please avoid

Please please avoid. I deposited on 22/12/25 won £800 and the funds have been holded ever since. Account closed . Chats are rude . Ive sent 167 emails to only 2 replies . Absolutely avoid. Also spoke to someone called jude today 17/04/2026 who called me and i quote ‘a problem gambler’ for chasing my own money. Anyway its been reported and advised to take this to court. I have the evidence of jude calling me name on chat.

December 22, 2025
Unprompted review
Rated 2 out of 5 stars

12 days of silence - £9,160 withdrawal ignored (ID: 818040762)

I am a fully verified customer waiting 12 days for a £9,160 withdrawal (Ref: 934894525148). Despite my history of successful instant withdrawals, 888casino is now ignoring all my emails.
​They are in breach of their own Withdrawal Policy which states verification issues should be addressed within 7 days. I have received NO requests for documents.
​Official dispute filed with eCOGRA. I have all screenshots as evidence of this bad faith delay. Process my payment immediately.
Updated (17/04/2026): the full amount of £9160 was paid (after 14 days of waiting)

April 3, 2026
Unprompted review
Rated 1 out of 5 stars

Pending documents and withdrawal

I have been waiting over 2 weeks now for a simple $100 withdrawal that is stuck in processing. I have contacted customer service but they respond with the same BS "I have forwarded your email to the relevant department" they never respond. After initially requesting the $100 payout i was told to confirm my bank statement and ID, which I did but they are yet to email me back about my documents being processed. This is absolutely the WORST online casino out there. Customer service is completely useless, I cant believe these crooks are still operating with a license in my province. Extremely frustrating.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

I enjoyed my play but

I enjoyed my play. I am a bit worried now about withdrawl. I was reading their policy and as soon as i came to my docs must be notarized i kind of feel i made a mistake. We will see how it goes. I feel if you interac fund they should be interac back to that same method no questions. Makes no sense why all this documentation is required

April 11, 2026
Unprompted review

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