888casino Reviews 

2,929
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 333 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the payment process, particularly regarding withdrawals, which often took weeks to process or were not received at all. Customers also found the customer service to be abysmal, describing it as robotic, unhelpful, and often ending chats without resolution. The website itself was criticized for having low payout rates and for issues with bonuses and promotions, with some customers expressing concerns about the value of their spending. Some people were dissatisfied with the refund process, citing difficulties in getting their money back and being asked for repeated documentation. Additionally, the pricing of promotions was a concern, with minimum deposits increasing significantly for daily spins. However, some customers did report quick withdrawals after resolving verification issues, indicating that the process can be smooth for some.

What people talk about most

Payment

Users describe negative interactions with payment, frequently reporting significant delays and difficulties... See more

Website

People report negative experiences with the website, with many describing it as an "absolutely shocking site"... See more

Customer service

Reviewers mention negative feedback about customer service, frequently citing issues with unhelpful AI... See more

Refund

Clients share negative opinions on refund, with many reviewers reporting significant delays in receiving... See more

Price

Customers consistently note negative experiences with price, with many feeling that the company is quick to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Terrible online Casino, the rate you win a line or get a bonus is so low and I mean so low you'll have to spend hundreds on £££££ before any minor payout, this should be illegal. I literally playe... See more

Rated 1 out of 5 stars

The most disgusting online casino I've ever used. This industry needs more regulations. Don't take their bonus, don't think they are they trying to give you a freebie. They don't care about you at all... See more

Rated 1 out of 5 stars

I started gambling while on holiday and now I can't draw my money out because they set my country of origin to Hungary but I don't own a Hungarian card so I can't get my money back out... Why let me p... See more

Rated 1 out of 5 stars

My experience with this casino has been extremely unpleasant. Whenever it looked like I was about to win, the game would suddenly disconnect. After logging back in, I would only keep losing. It... See more


Company details

  1. Casino

Information provided by various external sources

Established in 1997, 888casino has quickly become the world’s largest online gaming venue, with a tremendous 25 million players passing through 888casino's doors since its launch. Our goal is to provide players with a world-class gaming experience. We pride ourselves on generous bonus schemes and promotions that are continually being modified, according to our players’ needs. It really is first-class care all the way with the award winning 888casino…come and play to see for yourself…


Contact info

1.3

Bad

TrustScore 1.5 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.3

All reviews

(2,929)

493 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Played on 888 casino for almost 10…

Played on 888 casino for almost 10 years. WORST CASINO ONLINE EASILY. WHATEVER RTP number they say they have, whatever security and fairness they say they provide is bs. Play it for yourself for a few days/weeks and you'll see you find it impossible to win at. Not like other casino's where you can at least win something big, or win here and there. 888 never lets your account to win at all. Save your money and find a different casino. Longtime member from 888 done with the platform now.

March 26, 2026
Unprompted review
Rated 1 out of 5 stars

READ THE REVIEWS!!

This website is nothing but a con. From a genuine player, please believe you will NEVER win more than you put in. You can bet as much or as little as you want and no matter how many times you hit a bonus IF you are lucky, you will never ever win big and even then, you can spin and spin and spin and most of those bonuses will never actually activate. Avoid at all costs

March 21, 2026
Unprompted review
Rated 1 out of 5 stars

Worst betting and gaming service I have used.

Horrible, avoid. Delay your withdrawal for no valid reason for days. Customer service impossible to get hold of. Only have live chat available, made a point of seeing how it would take 6 hours waiting before agent came on. They worst if everything. Don't ruin you day by using these.

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

888 casino 47k win

My partner won 47k on monday morning around 9.30am.
Withdrew instantly. Screenshot evidence of this and it showing pending... then the site went down for hours and reversed the 47,000 back. Next morning account is "temporarily disabled" managed to go through the cashflow sign in and balance 0!!!
Live chat is useless. No contact number to call... 4 days and the only email he had was the confirmation of 47,000 withdrawal

There is quite a lot of us it seems that won the wheel drop jackpot, regardless of a glitch or whatever has happened, they should pay out.

They probably make a hell of a lot more in a day anyway and can't imagine it being good for their reputation when everyone starts going to social media and ombudsman...

Disgusting how vague they are being.
Why is there nothing online or an announcement on their website if it was a malfunction or glitch... it was 4 days ago. Customer service is shocking.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Good site

Ive been a playing on 888 casino a year now and ive won a lot on the slots, im waiting to withdraw 22k from 5 euro spins and im hoping theres no issue with withdrawal, never had any issue before with anything except the gameplay is a bit slow but overall its good and trustworthy, same as any game theres hot and cold times.

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

Awful I won £47k on the jackpot drop I…

Awful I won £47k on the jackpot drop I withdrew £20k then £20k then £7k got a email saying my withdrawal was been processed then later that night I got a email saying my funds had been transferred back to my gaming account so I try to login to find 888 casino had disabled my account I then went on to the live chat they said they were having issues with withdrawals so next day I messaged on the live chat again to be told to wait for a email and last night I received this email from them

We write to provide an update on your account.

During a routine review of platform activity, we identified an issue affecting the Jackpot Drop game which resulted in incorrect sums being credited to your account balance. As a consequence of this issue, funds were incorrectly credited to your account that were not generated through valid or properly functioning gameplay.

Under our Terms and Conditions (see “Key Terms” at the start and clause 5), where a game malfunction or error occurs (including where incorrect winnings are credited or paid), we are entitled to void the affected transactions, correct player account balances and recover any funds that were paid out incorrectly.

As a result:

Any winnings resulting from this issue have been removed from your account
Any related withdrawal requests have been cancelled
We appreciate that this may be disappointing, and we want to reassure you that this adjustment has been made in line with our Terms and Conditions. We are continuing to review your account and hope to be in a position to reinstate your account soon and appreciate your patience and understanding while this matter is being addressed. We will inform you once your account has been reinstated.

Kind regards,
888casino

This is absolute joke I will be seeking legal advice and going to the papers with this they are just scamming people I have screen recording of everything

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

Same won 47k and been disabled there's…

Same won 47k and been disabled there's still 300 on my account , ill be seeking legal advice to hot all screen shoots of withdrawal except money on way and alot more !!! Iv absolutely sobbed and sobbed , that was life changing money for me at the moment

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Won £47k on Monday managed to withdraw…

Won £47k on Monday managed to withdraw £200 from the first jackpot drop which was allowed (tbf it was won fare and square) but account was disabled for the £47k. I have now received an email asking for the £200 back with an 11% "good will gesture"! Are they joking me! It was their mistake...why should I pay for that? I will be taking this to the tabloids (i have friends) and I will be taking legal advice...this is so NOT our fault! And they're making us feel like we've done something wrong!!

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

Won Big, Paid Nothing

I had a very bad experience with 888casino.
I won a jackpot of £47K and, after requesting a withdrawal, my account was suddenly suspended. I was told it’s due to a “technical issue” affecting multiple accounts, but no clear explanation or timeframe has been given.
My withdrawal was reversed back into my gaming account, which I can’t even access because it’s now disabled. So my money is effectively locked.
Customer support has been vague and unhelpful, only saying I’ll be contacted when the issue is resolved.
Very frustrating experience. Be careful.

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

After reading these comments I won…

After reading these comments I won well my partner won £47.000 on Monday withdrawn the cash got email then they said money been returned and disabled my account and under investigation .they can't get away with this .. I'm more mad now I've read these comments this site will go under or pay out

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

888casino

After reading some of the comments I am in the same situation, won jackpot on Monday, went into my gaming account went to withdraw all seemed OK, had email confirmation then followed by another saying returned to gaming account then account temporarily disabled, still can't get on,, tried and tried to get thru then managed, to be sent messages saying there a problem on their platform and will be emailed when sorted,, so fed up

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid, too many dead spins, very poor payouts, and they don't give you your free spins that you win on the daily wish wheel, trying to get any help from them is pointless as they just ignore you.

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

Won a large amount of money Monday

Won a large amount of money Monday, now account disabled and not able to withdraw, will be seeking legal advice

Got same email as others, have contacted BBC Watchdog and will be contacting the Ombudsman regarding this

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Transactions feel secure

Transactions feel secure, customer support is responsive and helpful, and promotions are genuinely rewarding. The platform runs smoothly across devices and gives a reliable, enjoyable gaming experience

March 6, 2026
Unprompted review
Rated 1 out of 5 stars

Do NOT join this company

Do NOT join this company. I’ve joined quite a few betting sites as I like the joining offers but never in my life have I come across one like this. You can not speak to anyone you’ll be waiting hours an if you do win you can not withdraw. They will ask to verify your account which doesn’t happen within the typical time frame of any other betting sites (48 hours) it will take weeks and they will want tax statement, bank statements, proof of address, ID. You have NO RIGHT asking to see peoples bank statements. I won £40. I’ve just deleted the app and they can keep the winnings because this is not worth it.

March 9, 2026
Unprompted review
Rated 1 out of 5 stars

Had a jackpot win yesterday

Had a jackpot win yesterday. Allowed to withdraw £200 then went to withdraw the jackpot and they won’t pay out! Account is now temporarily disabled! I won that jackpot fare and square….they should pay it out! Massive scam…

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

888casino has gone downhill and seems very unfair

When winning from daily spin and playing on other slots, all I seem to have got is a persistent 'Internal Server Error' message when I've had consistent loss and often happens just after a win. This site, and it's 777 counterpart needs looking into by the Gambling Commission ombudsman as this seems very unfair to me and many other players judging by their reviews also. Withdrawals in the past have took well over 24 hours onto the same card I've had before that used to withdraw almost instantly within 5 minutes to 2 hours. Has this company changed hands since last year at all because seems to have gone downhill far too much?

March 16, 2026
Unprompted review

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