888casino Reviews 

2,942
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 337 reviews, most reviewers were let down by their experience overall. Customers frequently report significant difficulties with payment withdrawals, often waiting weeks or even months to receive their winnings, with some funds never arriving. Many people found the customer service to be unhelpful, unresponsive, and providing conflicting information, sometimes even ending chats abruptly. Reviewers also expressed dissatisfaction with the website and its practices, citing concerns about bonus terms, payout rates, and issues like accounts being blocked or bets being altered. However, some customers also noted that after completing verification processes, they experienced quick and successful withdrawals, with funds being received within minutes.

What people talk about most

Payment

Consumers find payment to be a source of frustration, primarily due to significant delays and difficulties... See more

Website

People report negative experiences with the website, with many describing it as one of the worst online... See more

Customer service

Clients share negative opinions on customer service, frequently describing it as appalling, useless, and... See more

Refund

Users describe significant dissatisfaction with the refund process, with many reporting prolonged delays in... See more

Price

Customers consistently note negative experiences with price, often feeling that the company is quick to take... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The most disgusting online casino I've ever used. This industry needs more regulations. Don't take their bonus, don't think they are they trying to give you a freebie. They don't care about you at all... See more

Rated 1 out of 5 stars

I started gambling while on holiday and now I can't draw my money out because they set my country of origin to Hungary but I don't own a Hungarian card so I can't get my money back out... Why let me p... See more

Rated 1 out of 5 stars

Frauds. Scammers. Stay away. AVOID! Wagered over 60£ , welcome offer was 10£ wager for 200 FS. First customer service told me I'll get them within 48 hours. 2 days later they told me that becau... See more

Rated 1 out of 5 stars

Awful! Withdrawn money on Saturday and still not received. Keep being told different things. One moment was cause documents wasn’t approved then was approved a said be in by next day another two day... See more


Company details

  1. Casino

Information provided by various external sources

Established in 1997, 888casino has quickly become the world’s largest online gaming venue, with a tremendous 25 million players passing through 888casino's doors since its launch. Our goal is to provide players with a world-class gaming experience. We pride ourselves on generous bonus schemes and promotions that are continually being modified, according to our players’ needs. It really is first-class care all the way with the award winning 888casino…come and play to see for yourself…


Contact info

1.3

Bad

TrustScore 1.5 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.3

All reviews

(2,942)

504 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

After reading these comments I won…

After reading these comments I won well my partner won £47.000 on Monday withdrawn the cash got email then they said money been returned and disabled my account and under investigation .they can't get away with this .. I'm more mad now I've read these comments this site will go under or pay out

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

888casino

After reading some of the comments I am in the same situation, won jackpot on Monday, went into my gaming account went to withdraw all seemed OK, had email confirmation then followed by another saying returned to gaming account then account temporarily disabled, still can't get on,, tried and tried to get thru then managed, to be sent messages saying there a problem on their platform and will be emailed when sorted,, so fed up

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid, too many dead spins, very poor payouts, and they don't give you your free spins that you win on the daily wish wheel, trying to get any help from them is pointless as they just ignore you.

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

Won a large amount of money Monday

Won a large amount of money Monday, now account disabled and not able to withdraw, will be seeking legal advice

Got same email as others, have contacted BBC Watchdog and will be contacting the Ombudsman regarding this

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Transactions feel secure

Transactions feel secure, customer support is responsive and helpful, and promotions are genuinely rewarding. The platform runs smoothly across devices and gives a reliable, enjoyable gaming experience

March 6, 2026
Unprompted review
Rated 1 out of 5 stars

Do NOT join this company

Do NOT join this company. I’ve joined quite a few betting sites as I like the joining offers but never in my life have I come across one like this. You can not speak to anyone you’ll be waiting hours an if you do win you can not withdraw. They will ask to verify your account which doesn’t happen within the typical time frame of any other betting sites (48 hours) it will take weeks and they will want tax statement, bank statements, proof of address, ID. You have NO RIGHT asking to see peoples bank statements. I won £40. I’ve just deleted the app and they can keep the winnings because this is not worth it.

March 9, 2026
Unprompted review
Rated 1 out of 5 stars

Had a jackpot win yesterday

Had a jackpot win yesterday. Allowed to withdraw £200 then went to withdraw the jackpot and they won’t pay out! Account is now temporarily disabled! I won that jackpot fare and square….they should pay it out! Massive scam…

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

888casino has gone downhill and seems very unfair

When winning from daily spin and playing on other slots, all I seem to have got is a persistent 'Internal Server Error' message when I've had consistent loss and often happens just after a win. This site, and it's 777 counterpart needs looking into by the Gambling Commission ombudsman as this seems very unfair to me and many other players judging by their reviews also. Withdrawals in the past have took well over 24 hours onto the same card I've had before that used to withdraw almost instantly within 5 minutes to 2 hours. Has this company changed hands since last year at all because seems to have gone downhill far too much?

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

After a year, vip gold status - take your business elsewhere they wont care

I have played on 888casino for over a year now and reached VIP member status what i will say is that the VIP tiers are insulting and minimal. My honest advice is to go play another casino, because at 888 there is zero concern about client retention or satisfaction/loyalty. If you think your business is important to any one at this company - you are going to be very disappointed. I was surprised to see just how low the score was when i went looking to write a review. I expected that it would be able to maintain at least a 3 star score but it would appear that they have become pretty shameless with how poor of a service they are providing here. The website can be buggy, the support is not helpful. You can sometimes get a 3$ bonus from asking the chatbot for one if you have played recently but it is pretty hit or miss for example i couldnt get one after wagering ~30k in a few days. The only good thing about this website is the daily wish wheel (if you happen to win something on the spin) if it were not for that I would stop using this website completely.

March 13, 2026
Unprompted review
Rated 1 out of 5 stars

Thieves

Disgraceful company. Overly complicated withdrawal process, long winded and unnecessary amount of time before you can talk to an actual human being and very little help from those you can speak to. A very simple issue that needed resolved is now taking a week and counting and they will not release my money despite conclusive proof of my details.

March 1, 2026
Unprompted review
Rated 1 out of 5 stars

I am extremely disappointed with my…

I am extremely disappointed with my experience with 888casino. About a month ago I requested a withdrawal, and shortly after that I was asked to provide proof of funds. I promptly submitted everything they requested, including my CRA tax statement, proof of income, and bank statements.

Since then, my withdrawal has remained pending for almost a month. I have contacted customer support multiple times but have not received any meaningful update or explanation. The only response I received was that there is no issue with my deposits, but the withdrawal is being handled by the back-office team.

What concerns me the most is that I was allowed to deposit and play without any issue, yet when it comes to withdrawing my money, the process is suddenly restricted and delayed without clear communication.

I understand that verification checks are sometimes necessary, but taking this long without proper updates is unacceptable. I hope 888casino resolves this issue soon and improves their communication and withdrawal process for customers.

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

Incompetence and potential criminal activity

Hardly know where to start. I tried to reopen my account starting on the 22nd of December...in total i have foolishly tried to do this with there "support team" on multiple occasions. In total i think I have lost about 6 hours of my life being passed around by people who are so incompetent it begs belief.
What is even more concerning is they all appear to be asking me for different passwords like mother's maiden name...name of your pet etc...different questions which im certain I didn't register with so I am starting to believe that the foreign "support team" are also carrying out a phishing scam on 888's customers.
When I questioned one of the "support team" they just hung up and I got passed to someone else.....this happens alot!
So after 3 months and many infuriating hours of my life being stolen I am still no further to get my account reactivated and now have zero intentions of doing so.
This is by far the worst online jokers I have ever come across and the owners need to do some digging into what's happening before they have no business left or are caught up in criminal charges.

March 6, 2026
Unprompted review
Rated 1 out of 5 stars

Worst customer service if you ever have an issue

I have played at 888 in UK for a couple of years, won some and lost more. This review isn't about that. Their customer service if you have a problem is abysmal. At various times they offer a weekly reward if you deposit and play at least £50. Then the following week you are meant to receive between £10 and £200 in freeplay (it is only ever £10 or £20 it doesn't matter how much you deposit and play). The last 4 weeks didn't receive and had to fight inept, uninformed and uninterested customer service agents. Last week I have still not received it even though I've gone onto the chat each day to talk to their agents. They will tell you that they have escalated the issue and it will be fixed. If it isn't it is the customers fault. Honestly just play somewhere else and remember that the same companie owns other casinos so Google them.

March 4, 2026
Unprompted review
Rated 3 out of 5 stars

Tough to win

I find it hard to win on any game. I've been playing on this website for a long time and rarely have I cashed out. Too often I receive free spin bonus and I don't win. I finally had to take a break and self excluded. They do have a few games that I can only play on 888 so that's why I've stayed. They offer promotions but minimum deposits are higher than they used to be. Their daily mega spin promo had min dep of $20 and that jumped to $100 a bit extreme for most users I think, just for a spin.

March 4, 2026
Unprompted review
Rated 1 out of 5 stars

Complete scam

Complete scam, shady and horrible customer service. Signed up for bonus, they found several reasons not to give the bonus. None of which made any sense. Just stay away from this site.

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

Think I will avoid

I used to like site. Last few days the daily spin not working nor is code for the megaspin. Cannot contact as live chat not working. Also rtp seems to be really bad last while

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers stay away

Scammers stay away , they never pass verification account so you cant widraw your money , finaly close account losing youre deposits

February 12, 2026
Unprompted review

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