They closed my account when they owe me $3000. I expressed my frustration and Mhai just ended it all without warning. I am literally sick over this. I don’t know what to do. I’ve been with this comp... See more
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See what reviewers are saying
Do not use it. A part the fact that they never credited my win and immediately they closed my account (I am taking action for that. See you in the court), it is important to know that in 2017 they go... See more
Company replied
I won £142k yesterday morning I tried to withdraw I got an email saying it had gone back onto my account then they temporarily closed it. I have since been trying to speak to someone on the live chat... See more
Company replied
I have my account with 888 since 6 months now and my total lose is €5500 2 weeks ago they ask my for my bank statement and some details and i send everything they ask for , yesterday I won €600 and d... See more
Company replied
1.5
Bad
1K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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I received confirmation by email at 8am…
I received confirmation by email at 8am on Tuesday 26 March 2024 this week to say my account was verified and I will be contacted within 72 hours regarding my winnings, balance and verification.
72 hours have passed and 888 casino has failed to carry out their responsibility in the time they provided me,
Why do they lie and do this??
Reference -
240321-002183
Kind regards
Joseph Morris
March 29, 2024
Unprompted review
Reply from 888casino
Hi Joseph,
We are sorry to hear that you did not have a great experience with our app. This is not the feedback we want to hear. We consider all the comments very seriously and use it immediately to improve.
Thus, as soon as you have some spare time, don't hesitate to contact us by following this path: Cashier -> Help?. Have a good day!
Please accept our apologies and we hope that you'll give us a second chance in the future
Sincerely,
888casino
This site is a scammer!!
This site is a scammer!!! I've lost a lot of money playing the same game as on another sites, here is total waste just eats money every time, this site must be checked by interpol, all my friends lost their money here, never any win total assh*les!!!!
March 25, 2024
Unprompted review
Reply from 888casino
Hi Myke,
We are sorry to hear that you did not have a great experience with our app. This is not the feedback we want to hear. We consider all the comments very seriously and use it immediately to improve.
Thus, as soon as you have some spare time, don't hesitate to contact us by following this path: Cashier -> Help?. Have a good day!
Please accept our apologies and we hope that you'll give us a second chance in the future
Sincerely,
888casino
No explanation
Have been a customer for a while without any problems I regularly deposits then recently was excluded from promotions without an explanation I have now closed my account
March 22, 2024
Unprompted review
Reply from 888casino
Hi Paula,
We are sorry to hear that you did not have a great experience with our app. This is not the feedback we want to hear. We consider all the comments very seriously and use it immediately to improve.
Thus, as soon as you have some spare time, don't hesitate to contact us by following this path: Cashier -> Help?. Have a good day!
Please accept our apologies and we hope that you'll give us a second chance in the future
Sincerely,
888casino
I would give 0 stars
I would give 0 stars! Won 180£and they are constantly asking for verification, very sad, looks like I email a robob, sent all docs for about 6 times.S C A M M E R S
February 16, 2024
Unprompted review
Reply from 888casino
Hi Paula,
We are sorry to hear that you did not have a great experience with our app. This is not the feedback we want to hear. We consider all the comments very seriously and use it immediately to improve.
Thus, as soon as you have some spare time, don't hesitate to contact us by following this path: Cashier -> Help?. Have a good day!
Please accept our apologies and we hope that you'll give us a second chance in the future
Sincerely,
888casino
I have won 4000 pounds and they are…
I have won 4000 pounds and they are looking for everything they will not pay out I did use an old card but got it removed they told me yesterday I would get my winnings just because I don't have the card any more because I don't bank with the same bank they are not paying me my winnings but not I have a court case open because I used my new card to fund I did win with using my new card
March 12, 2024
Unprompted review
Reply from 888casino
Hi there,
We are sorry to hear that you did not have a great experience with our app. This is not the feedback we want to hear. We consider all the comments very seriously and use it immediately to improve.
Thus, as soon as you have some spare time, don't hesitate to contact us by following this path: Cashier -> Help? so we can correct the situation.
Please accept our apologies and we hope that you'll give us a second chance in the future
Sincerely,
888casino
Today I have been playing blackjack and…
Today I have been playing blackjack and have lost two thousand because the dealer have cheated by switching the cards
I would wish to get my money back but sadly it's not possible
March 7, 2024
Unprompted review
Reply from 888casino
We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Knowing where we are missing the mark helps us tackle our weaknesses as we strive to be better. Please accept our apologies and we hope that you'll give us a second chance in the future
As everyone else says
As everyone else says. They just out to Rob you.
Being playing the one game on here for ages now. Bonus is on x5 but never lads on a bonus the coin bowl is overflowing but never drops and when I do win on a spin its 9/10 less than what I bet.
Sick of them and will be off, I suggest others do the same. JOKE SITE. 😡
March 1, 2024
Unprompted review
Reply from 888casino
Hi there,
We are sorry to hear that you did not have a great experience with our app. This is not the feedback we want to hear. We consider all the comments very seriously and use it immediately to improve.
Thus, as soon as you have some spare time, don't hesitate to contact us at http://888-external-it.custhelp.com/ so we can correct the situation.
Please accept our apologies and we hope that you'll give us a second chance in the future
Sincerely,
888casino
Don't trust these people that spend…
Don't trust these people that spend 1000 and don't win anything. I been playing for almost 2 years and the most won is 2$. They give you a free fake wheel that will give u 2-4 free spins just so u think it's a good site. Everything u will almost hit something good then it will move forward or back one. 888casino is a Straight up money steal
February 22, 2024
Unprompted review
Reply from 888casino
Hello Cm,
We’re sorry to hear that you had a frustrating experience and appreciate you bringing this matter to our attention.
We would like the opportunity to further investigate your personal issue. Please provide your full details using the link below and we’ll be in touch:
http://888-external-it.custhelp.com/
888Casino.it
Not paying me
As a VIP member, lost so much money in a year, last week they stopped paying me. Not much, was only 300 euros, but they have so many reasons not to pay me. They got to check my I.D. and bank details again. And emailed them but no reply now.
Well, their intention is making you to lose all the winnings that are still outstanding, then you will make deposit again. It's sort of a scam. My advice is do not trust any online casinos. They are the same.
January 31, 2024
Unprompted review
Reply from 888casino
Hello
Thank you for bringing this issue to our attention.
We would appreciate it if you would contact our customer support team to look into this issue further, by clicking on the following link and providing your full details:
http://888-external-it.custhelp.com/
My account was never verified I was unable to withdraw funds but when I do deposit they take my money o end upself excluding myself I won about €700 first day the other €450 but I couldn't withdraw
My account was never verified
January 27, 2024
Unprompted review
Reply from 888casino
Hi Sithabiso,
We are sorry to hear that you did not have a great experience with our app. This is not the feedback we want to hear. We consider all the comments very seriously and use it immediately to improve.
Thus, as soon as you have some spare time, don't hesitate to contact us at support@888poker.com so we can correct the situation.
Please accept our apologies and we hope that you'll give us a second chance in the future
Sincerely,
888poker
Losses..over and over...its rigged
The same thing everytime..hour after hour..day after day ..week after week...LOSSES..NON-STOP...ONCE OUT OF MAYBE 50 TIMES YOU WILL WIN THEN LOSE THEN WIN ...FOR MANY HOURS..AND END UP WINNING MORE THAN YOUCE BET....BIG OR MEDIUM OR DECENT WINS NEVER ARRIVE...YOULL GET MAXIMUM BONUS ROUND ON MAX BET AFTER WEEKS OF PLAYING ...LOSE ON EVERY SPIN...EVERY TIME...THIS PLACE IS A SCAM..AND IF YOUR CANADIAN DONT USE IT...THEY ARE NOT GIVING US TGE SAME ODDS AS OTHER COUNTRIES
January 21, 2024
Unprompted review
Reply from 888casino
Hi Johnny,
Thank you for your feedback. We are sorry that you had an unpleasant experience with us.
Using the link below, please provide all the details to our customer service. The incident will be investigated further.
http://888-external-it.custhelp.com/
888 Casinò.it
Do not sign up to this site
Tried to withdraw £10 winnings and receiveed the following message "
Please be advised that due to an internal decision you are not eligible to receive any bonuses on this account. You are welcome to continue using your account to enjoy other aspects of our gaming experience.
WHAT AN INSULT... I have no intention of using it again and will make every effort to tell everyone about how dispecable the site is.... STAY AWAY FROM THEM. Tell me your internal decision BEFORE you have my money and personal details. SNAKES
January 10, 2024
Unprompted review
Reply from 888casino
Hi Tania,
Thank you for your feedback. We are sorry that you had an unpleasant experience with us.
Using the link below, please provide all the details to our customer service. The incident will be investigated further.
http://888-external-it.custhelp.com/
888 Casinò.it
scam site dont waste your time you…
scam site dont waste your time you never win anything even the blackjack is rigged
December 13, 2023
Unprompted review
Reply from 888casino
Hi there,
Thanks for reaching out - As a responsible, regulated gaming company, we comply with all guidelines published by eCOGRA and ensure a 96.46% Payout Percentage. eCOGRA ensures that approved gaming offerings are properly & transparently monitored to provide player protection. We also regularly check the account & remember our members that gambling is a form of entertainment. It is not a way to get rich quickly. You can get more information here: https://secure.ecogra.org/certification/4e7f2269-fee7-4669-a008-36c8c42d9d4d
If there's something that needs to be checked, please do not hesitate to contact us at: http://888-external-it.custhelp.com/
Sincerely,
888 Casinò.it
Made 3 withdrawal requests last…
Made 3 withdrawal requests last weekend. Still waiting 5 days later. The chat agents just straight up lie to you. Saying it will be the next day. They let u put ur deposits in. But when it comes to withdrawing ur winnings, suddenly they require all ur documents etc! I would never have deposited so much, if I knew they would take the mick, when it comes to withdrawing ur winnings! As soon as I get my winnings I'll never use this site again!
December 9, 2023
Unprompted review
Reply from 888casino
Hi Max,
We are sorry to hear that you did not have a great experience with our app. This is not the feedback we want to hear. We consider all the comments very seriously and use it immediately to improve.
Thus, as soon as you have some spare time, don't hesitate to contact us at support@888casino.com so we can correct the situation.
Please accept our apologies and we hope that you'll give us a second chance in the future
Sincerely,
888poker
888 casino is the worst online casino…
888 casino is the worst online casino in the world.
Its nothing but a scam , there slots are very poor.
I played on monday night on the daily jacpot which was at £33000 i played for 2 hours on safari riches at £1.56 a spin after 85 spins i got my first win which was an alarming £0.80p 85 spins ?? So i came of this slot and played book of scrolls which was even worse with a toal loss of £624 with nothing to show for it
I contacted 888 who replied with a statement saying that i was just unlucky , ok i thought so played again on tuesday night same 2 games and lost another £300 on them winning nothing these games are clearly rigged and just not worth playing like i said a very poor casino and totally rigged
October 2, 2023
Unprompted review
Reply from 888casino
Hi there, thanks for reaching out - As a responsible, regulated gaming company, we comply with all guidelines published by eCOGRA and ensure a 96.46% Payout Percentage. eCOGRA ensures that approved gaming offerings are properly & transparently monitored to provide player protection. We also regularly check the account & remember our members that gambling is a form of entertainment. It is not a way to get rich quickly. You can get more information here: https://secure.ecogra.org/certification/4e7f2269-fee7-4669-a008-36c8c42d9d4d
I don’t know if I was just lucky considering…
I don’t know if I was just lucky considering the other reviews, but I’ve withdrawn twice from 888 casino and everything went smoothly both times.
September 14, 2023
Unprompted review
Reply from 888casino
Hi!
Thank you for your kind comments.
I am pleased to learn that you are happy with the service we provide. As a business, your satisfaction is our utmost priority.
Have a nice day!
888Casino.it
They don't want you to withdraw
They don't want you to withdraw, its been 4 days and they keep emailing me about things i have to send them and prove them with everything, what a waste of time and money that was, worst of the worst
July 21, 2023
Unprompted review
Reply from 888casino
We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Knowing where we are missing the mark helps us tackle our weaknesses as we strive to be better. Please accept our apologies and we hope that you'll give us a second chance in the future
Worst gambling site I’ve ever experienced
Never seem to win on any of the games and an obvious scam. I have been waiting 3 months to figure out where a £200 ended up. They give themselves 72 hours to reply (which is ridiculous) but it actually take weeks to respond, which has never resolved the issue.
It has now been 2 weeks since my last email reply and 3 months since I made my withdrawal.
Do not trust this site!
April 27, 2023
Unprompted review
Reply from 888casino
Ciao Matthew,
Siamo spiacenti di apprendere che hai avuto un'esperienza frustrante e apprezziamo che tu abbia portato questo problema alla nostra attenzione.
Vorremmo avere l'opportunità di indagare ulteriormente sul tuo problema. Si prega di fornire i dettagli completi utilizzando il collegamento sottostante e ci metteremo in contatto:
http://888-external-it.custhelp.com/
888 Casinò.it
NEVER WON !!
I created 888casino account for a month ago and deposited total like 3k playing same slot all the time because its eating eating and if you imagine never won even like 200 / 300 . I was thinking is it even real casino I was googling if anyone has ever won anything on that casino. I'm playing on another casinos as well and I've never had such a disgusting experience on any of them ! Please don't waste your money on this casino it's only eating money trust me !
January 14, 2023
Unprompted review
Reply from 888casino
Ciao Ani,
Grazie per aver dedicato del tempo per condividere la tua recensione con noi. Capiamo che hai avuto un'esperienza che non ha soddisfatto le tue aspettative.
Ti preghiamo di concederci l'opportunità di approfondire la questione. Fare clic sul collegamento sottostante e fornire tutti i dettagli:
http://888-external-it.custhelp.com/
888 Casinò.it
On 888casino i playing almost 10…
On 888casino i playing almost 10 years,before was everything good you can win something ,but now always lose i dont now but this casino is very bad now, dont play here you lose your
Money,better choose another casino.
December 8, 2022
Unprompted review
Reply from 888casino
Ciao Vaidas,
Siamo spiacenti di apprendere che hai avuto un'esperienza frustrante e apprezziamo che tu abbia portato questo problema alla nostra attenzione.
Vorremmo avere l'opportunità di indagare ulteriormente sul tuo problema. Si prega di fornire i dettagli completi utilizzando il collegamento sottostante e ci metteremo in contatto:
http://888-external-it.custhelp.com/
888 Casinò.it
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