Their bad software locked my account without warning because I logged in from a rooted Android device. I contacted their support multiple times, but they couldn't unlock my account each time. Then the... See more
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While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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still haven't received withdrawal request for 280usd. countless emails saying it's been sent in email. yet when I contact gigadat(payment provider for etransfer), they acknowledge that no such request... See more
Company replied
Signed up for poker. Has to be the stingiest site I have ever seen when it comes to bonuses/ rewards or any sort of loyalty program.Spent 4 figures and didn’t receive as much as a dollar in bonuses-Ev... See more
Company replied
Banned from playing at 888 because of having a mental disability. Feel discriminated against by their support team. This was my only source of entertainment and now i have none. Can't withdraw or... See more
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I actually really like playing on this…
I actually really like playing on this site. My negative experiences are with thier customer service, absolutely the worst I've ever received. I filed a complaint through the help button starting the process of getting my issue solved. I supplied screen shots, explained the issue in detail and was told the appropriate people would be in touch with a response through my email. 3 days went by and I followed up and they again asked for the details and screen shots which I provided yet again. A week goes by and no response so once again I contacted them and once again they requested the details and screen shots... which I provided again..... this goes on for 3 weeks! I spent a couple of hours of MY VALUABLE TIME re explaining to these incompetent schmucks the issue over and over again to no avail. *The issue was about a game freezing when we were down to less than 30 people on a mtt thar had hundreds of players. Needless to say I could have very well won the game. I was playing 3 games at the time and the other 2 games kept working but that one froze.... I feel totally disrespected by thier lack of response or any mention to resolve the matter. It feels like they're just ignoring me so I forget about it and go away. I'm only a level 50 rewards player on thier sites I'm sure they don't really give a sh*t anyway but I think it's only fair to leave this truthful response unless they fix this issue... I would have been happy with a ticket to a tournament or something like that..... Well I've been spending alot more of my time on GG poker lately....
I was always taught in business that it's easier to keep the customers you have than to go find new ones. ...
Very disappointed and dissatisfied with your customer service 888
January 24, 2026
Unprompted review
Reply from 888poker
Hi Chilli Billy Bear,
First of all, thank you for taking the time to leave such detailed feedback. We genuinely appreciate that you enjoy playing on our site, and we’re truly sorry to hear about the experience you’ve had while trying to resolve this issue.
We completely understand how frustrating it must have been to repeatedly provide the same information and screenshots over several weeks without receiving a clear update. That is certainly not the level of service we aim to provide, especially when it involves a deep run in a multi-table tournament where every decision matters.
Game freezes, particularly in the later stages of an MTT, are taken very seriously. When reviewing these situations, our technical team investigates the specific hand history, server logs, and connection data to determine what occurred. We sincerely apologize if the communication during this process did not meet expectations.
We would very much like the opportunity to look into this properly and ensure your case receives the attention it deserves. As we no longer provide support via email, the quickest way to escalate this matter is through Live Chat.
You may contact us by following this path: Cashier -> Help?. Have a good day!
If you prefer, you may also reach out to us via Reddit, and we’ll gladly assist further there as well.
We truly value your loyalty as a Level 50 Rewards player and would never want you to feel overlooked. Your feedback is important, and we hope to restore your confidence in our support.
Kind regards,
888poker Support
No way to call or get an agent on the…
No way to call or get an agent on the phone, they new I was on hold talking shit about the app, and I eventually hung up saying this phone call will probably tcost me money, I love the game of poker, won abit when I first started, lost probably over 3 k , no hard feelings about it I downloaded the app, but I played a free roll ticket was winning, I had pocket aces and it glitched out and kept folding my hand through out the rest of the tournament, I have fun playing, but when it does that I can't trust the service, no way of contacting more of a headache... better to cut your losses and move on, I didn't ask them directly to delete my account but was adivant on what was going on and just wanted to speak with a representative, I did say delete my account because there was never a response but the funny thing is was when I told them when I was on hold on speaker phone that I was going to find a way to scam them and that karma is coming for them, if they didn't re- imburse at least $500, after with the chat bot that says I'm sorry to hear this....lol , I know that they told me to stop the profanity, when I was calling and put on hold the deleted my account while I was speaking my mind on the glitches, the rip off and scams they do and said I will get them back or karma will! Bang boom deleted me right after I said that, the site should be banned and players that lost $$ money should at the least be reimbursed half of what they lost to be fair, judgment day will come for 888 poker Ontario, bunch of hacks!
February 14, 2026
Unprompted review
Reply from 888poker
Hi Carl,
We’re sorry to read about your experience and understand how frustrating technical issues and communication difficulties can be.
Please be assured that game outcomes cannot be altered by the platform. If a technical issue occurs during a tournament, including a freeroll, our system records the hand history and gameplay data, which can be reviewed by the relevant team. Account closures may also occur following breaches of our Terms & Conditions, including abusive or threatening language toward staff.
We’d be happy to review the situation for you. If you wish to discuss your account status or request further clarification, please contact us via Cashier -> Help? so our team can assist directly.
Kind regards,
888Poker Support Team
Bring Back Sit-and-Go Single Table Games
888 was my favourite online poker site until they got rid of the Sit-and-Go Single-Table formats. Now it is absolutely terrible, so I have moved to PokerStars. 🤬
February 14, 2026
Unprompted review
Reply from 888poker
Hi Leo,
We’re sorry to hear that you’re disappointed about the removal of the Sit-and-Go Single-Table formats. We understand that these games were a favorite for many players and we truly appreciate you sharing your feedback.
Our game offerings are reviewed and updated periodically, but player feedback is always taken into consideration. We’ll be sure to pass your comments along to the relevant team.
If you’d like assistance finding similar formats currently available, please contact us via Cashier -> Help? and we’ll be happy to guide you.
Kind regards,
888Poker Support Team
Do not use 888
Do not use 888. I have won games but the money hasn't been put into my account. This has happened a few times. There is no way to contact them. All you can get is a useless robot.
I have withdrawn all of my money and deleted the app and will never use them again.
February 6, 2026
Unprompted review
Reply from 888poker
Hi Leon,
We’re sorry to hear about your experience and understand how frustrating this must have been. We’d really like the opportunity to review this for you, as winnings should always be credited correctly and any issues can usually be checked by our team.
Please contact us by following this path: Cashier -> Help?, so we can look into your account and assist further.
Kind regards,
888Poker Support Team
This organization should be put down
This organization should be put down. It is the most dishonest poker site online. Play at GGPoker if you want a legitimate organization. 888 poker they will charge you astronomical fees on exchange rate and they will respond to your withdrawal request after one month. Very dishonest organization.
February 1, 2026
Unprompted review
Reply from 888poker
Hello Rooster Mo,
We are sorry to hear that your experience has been frustrating. Please be assured that 888Poker handles all withdrawals securely and in compliance with regulatory requirements. Occasionally, withdrawals may take extra time due to security and verification checks, which are in place to protect both the player and the account.
Regarding exchange rates, these reflect standard financial processes and are applied transparently. If you have any concerns about a pending withdrawal or fees, we encourage you to contact our Customer Support via Cashier -> Help? for direct assistance.
Kind regards
888Poker Support Team
SELL YOUR INFOS TO SCAMMER !
I've opened an account a week ago and now since i receive about 3 call or sms scam a day. 100% sure of that no coincidence ! Pretty sure your infos are sold to scammers ! I don't know what to do to get rid of that sh*t !
January 26, 2026
Unprompted review
Reply from 888poker
Hello Patrick,
We are very sorry to hear about your experience and understand your concern. Please be assured that 888Poker does not sell or share personal information with third parties or scammers. All personal data is handled securely and in compliance with privacy regulations.
If you are receiving suspicious calls or messages, we recommend contacting your local authorities and your mobile service provider. For any account-related questions or security concerns, please contact our Customer Support via Cashier -> Help? so we can assist you directly.
Kind regards
888Poker Support Team
No Withdrawal, no support.
For about 10 years was happy with this Poker Room.
BUT this year fully disappointed. They do not process any Withdrawals since 2-nd January. Support team are not answering to e-mails. Help messaging is useless bot. Not possible to get help from real people.
January 26, 2026
Unprompted review
Reply from 888poker
Hello Sergey,
We are sorry to read about your experience and understand your frustration.
All withdrawal requests are processed according to regulatory and security procedures, which may sometimes require additional verification before approval. These checks are necessary to protect players and ensure compliance with legal requirements.
Our Customer Support team is available to assist you directly via Live Chat. The correct path is: Cashier -> Help?, where you can connect with a real agent to review your withdrawal. If you are having difficulty accessing this, we recommend trying a different device or browser.
You may also reach us via r/888pokerofficial for additional support.
Thank you for your feedback, and we are confident that our team can help resolve your issue promptly.
Kind regards
888Poker Support Team
Issue finally resolved. :)
user: GabDevil
After a lot of back and forth and many documents sent, my proof of address was finally approved. I’m not exactly sure what went wrong before — it may have been a communication issue — but in the end, everything worked out.
I’d like to thank the 888poker support team, especially the agent Dennis, who solved my problem in just a few minutes. His assistance made all the difference.
888poker is a reliable platform, and I believe that small improvements to reduce bureaucratic difficulties would make the overall experience 100% pleasant.
January 23, 2026
Unprompted review
Reply from 888poker
Dear GabDevil,
We are delighted to hear that your proof of address issue has finally been resolved and that Dennis’ assistance was helpful.
We greatly appreciate your feedback and suggestions regarding potential improvements to the process. Our priority is to ensure a safe and transparent experience, and your comments help us make the platform more efficient and enjoyable for all players.
Thank you for sharing your positive experience.
Kind regards
888Poker Support Team
Sonnyjim89
If I could give negative stars I would. Game play is pretty good and you can win. But none of it matters because these guys are nothing but thieving scam artists. It's almost impossible to get verified then once you jump through hoops you might get lucky and think it's all over. It's not. A confirmed withdrawal means nothing! You will receive an email explaining that it was declined. Knowing 100% they didn't even try. They then ask you for a bank statement with details no bank statement I've ever seen has all of the details on. I know this part is another scam anyway if you look at other reviews you will see people still not being paid months later even after completing these steps. You will only get computer generated emails back from them if you raise any concerns. And if you continue to remind them they will then disable your account! Worst experience of any poker/casino site I have ever played!
Wow what an absolute joke. Even more dribble coming from you guys.
I thought you would say something like this. Fact is I already gave you a bank statement one that was approved in the verification process. A bank statement that had a few numbers covered as guided by your own policies. A policy that seems to go out the door when you don't want to pay someone! After declining what was a confirmed withdrawal. Two emails and a confirmation page to prove it. Three days later apparently declined. Lies lies lies it was you guys that declined my transaction. No attempts were made to transfer my winnings to my debit card. None! And fact is my money sat in your halfway area the whole time. You then ask for an illegal document by asking for all my details to be showing on another bank statement so you could transfer it into there. What a surprise...not! You use this excuse like it's another verification process and decline what documents are given to you! I deposited money into your site five times through my debit card. You have all the details you need to honor the withdrawal! How about you just do the right thing and pay what you owe!
December 8, 2025
Unprompted review
Reply from 888poker
Dear Sj,
Thank you for taking the time to share your experience. We are sorry to hear that you have found the verification and withdrawal process frustrating, and we understand how disappointing this can feel.
We would like to clarify that all verification and withdrawal checks are mandatory security and regulatory requirements applied to all players, without exception. Requests such as bank statements are standard industry procedures designed to confirm account ownership and ensure that funds are returned to the correct individual. These checks are not intended to delay or prevent withdrawals.
A withdrawal marked as confirmed may still be subject to final verification checks, which can result in it being temporarily declined if additional information is required. This does not mean that the request was ignored or that payment was not attempted. Please be assured that 888poker does not confiscate player funds, and account restrictions or closures do not result in funds being lost.
If your account has been restricted or disabled, this is typically to allow necessary reviews to be completed securely. To review your case in detail and provide accurate updates, you may contact us by following this path: Cashier -> Help?. Have a good day!
Kind regards,
888poker Customer Support Team
It’s a scam
It’s a scam, you are playing all the time with the same opponent, you are not able to win cause obviously they are bots and also the withdrawal in this website doesn’t exist.. so just don’t play in this app it’s a SCAM
January 14, 2026
Unprompted review
Reply from 888poker
Dear Marina,
Thank you for sharing your concerns. We are sorry to hear that your experience has led you to feel this way.
We would like to clearly state that 888poker does not use bots to participate in games, nor does the platform interfere with gameplay or outcomes. All games are operated using certified Random Number Generator (RNG) systems and are regularly audited by independent testing agencies to ensure fairness and transparency.
Regarding withdrawals, please be assured that withdrawals do exist and are processed in accordance with standard security and regulatory procedures. In some cases, additional checks may be required, which can affect processing times, but player funds are never confiscated or withheld unfairly.
If you believe you are encountering repeated opponents or if you are experiencing an issue with a withdrawal, we strongly encourage you to contact our support team directly so the matter can be reviewed in detail. You may contact us by following this path: Cashier -> Help?. Have a good day!
Kind regards,
888poker Customer Support Team
888 Poker stealing money
Made a first deposit with 888 Poker. I wrongly believed the first deposit entitled the first depositor the welcome bonus, which is a bonus equal to the deposit. When I did not receive bonus I realised I needed to put in the welcome bonus code. I contacted Support informed them I was new to 888 poker and online poker and asked them to honour the welcome bonus. 888 poker refused citing policy. I contacted support expressed my dissatisfaction and said that I may cancel my account. Immediately my account was cancelled and I cannot gamble my money deposited nor can I withdraw the money I deposited as I have no access to my account. 888 poker cannot be contacted except through email. All emails I have sent have been ignored.
888 poker, I encourage you to please communicate with me and refund me my money. 888 poker has no right to confiscate or steal my money.
Kind regards.
Jth
January 13, 2026
Unprompted review
Reply from 888poker
Dear Jth,
Thank you for taking the time to share your concerns. We are sorry to hear about your experience and understand how frustrating this situation must be.
We would like to clarify that welcome bonuses are only applied when the relevant bonus code is entered at the time of the first deposit and when all promotional terms and conditions are met. Unfortunately, bonuses cannot be added retroactively once a deposit has been completed without the required code, in line with our published promotion rules.
Regarding your account status, account closure requests are processed in accordance with our procedures. Please be assured that 888poker does not confiscate or steal player funds. Any remaining balance on an account is handled in line with regulatory and security requirements, and access restrictions do not automatically mean that funds are forfeited.
To allow us to review your case properly and assist you further, we kindly ask that you contact our support team directly so the account and balance status can be checked in detail. You may contact us by following this path: Cashier -> Help?. Have a good day!
Kind regards,
888poker Customer Support Team
worst site on the internet
worst site on the internet! Can't even do online chat. they just keep giving you buttons to click on which take you back to the first page you were on. AAAAAAAAARRRRRRRGGGGGGGGGGGGGG
January 9, 2026
Unprompted review
Reply from 888poker
Dear Mac,
Thank you for sharing your feedback. We are genuinely sorry to hear about the frustration you experienced while trying to reach us through Live Chat.
We understand how upsetting it can be when you are looking for assistance and feel stuck in automated options or redirected pages. While our Help Center is designed to quickly resolve common queries, we recognize that some situations require direct support from an agent, and your comments have been noted.
Please be assured that Live Chat availability may vary depending on demand and location, but our support teams are continuously working to improve accessibility and the overall user experience. Your feedback is important to us and helps us identify areas where improvements are needed.
For further assistance, you may contact us by following this path: Cashier -> Help?. Have a good day!
Kind regards,
888poker Customer Support Team
The room is crawling with house bots
The room is crawling with house bots. As a regular, you will win, but 50% of your profit will be stolen by the house. And no one can help you because the regulators don't care about what's happening. Nobody will pay you any attention. This might be one of the most serious scams of the 21st century.
January 9, 2026
Unprompted review
Reply from 888poker
Dear Robertin,
Thank you for taking the time to share your concerns.
We take allegations regarding game integrity extremely seriously. We would like to clearly state that 888poker does not use house bots, nor does the company in any way interfere with game outcomes or player profitability. All poker games on our platform are operated using certified Random Number Generators (RNGs) and are subject to regular independent audits to ensure fairness and transparency.
888poker is a fully licensed and regulated operator. Our activities are overseen by recognized regulatory authorities, and we are required to comply with strict standards related to player protection, game integrity, and responsible gaming. Claims suggesting that regulators are indifferent or that player funds are systematically taken by the house are not accurate.
If you believe you have experienced irregular gameplay or have specific evidence that you would like us to review, we strongly encourage you to contact our support team directly so the matter can be properly investigated. Public statements without verifiable details do not allow us to take meaningful action on your behalf.
You may contact us by following this path: Cashier -> Help?. Have a good day!
Kind regards,
888poker Customer Support Team
Absolute joke
Absolute joke!
I played Poker for 2 Months on this site and the amount on hands i loose on the river is just not probable. Take today for an example: I get dealt KK and flop an over pair. The turn comes and its a brick… at this time the guy (or bot) next to me raises, another one calls i shove it all in and im way ahead, the guy next to me got pocket tens. The River comes and ofc its a 10. Okay bad luck i guess. Then i decided to play 50c/1$ and now its gets even worse. My stack gets eaten up whenever i heave good cards my opponents fold very quikly and i loose to guys who call with bottom pair. Skip forward a few hands an i get pocket 3s. I admid i was tiltet but the flop was okay it comes 4 7 7 something i cant remember the turn but it wasnt a very dangerpus one. So i decide to shove aigan with my remaining 40$. My oponnent calls and i see hes got K high. But now the river comes and its a 4 to pair the board to make my hand useless and make my opponent win with king f**cking high!! Based on the other reviews i can see on here the only explenation for so many bad beats can only be rigged games or playing aiganst bots. The amount on hands u loose on the river with premium hands or hands who are way ahead of the ones my opponents get is just not probable im sorry. Dont play on this site i know i will never play on this site aigan.
January 8, 2026
Unprompted review
Reply from 888poker
Hello Mateus,
Thank you for taking the time to explain your situation. We understand how frustrating and stressful it can be when an account remains under verification for an extended period, especially when you believe all required documents have already been provided.
Please note that proof of address documents may be rejected if any detail does not fully meet regulatory requirements, even if the document appears valid. This can include issues such as document age, formatting, partial visibility, inconsistencies with the registered address, or technical validation checks. Unfortunately, for security and compliance reasons, we are not always able to provide highly specific rejection details.
Regarding access to support, we sincerely apologize for the inconvenience you experienced with the Help Centre not loading correctly. This is not the experience we aim to provide, and we understand how this can add to the frustration when trying to resolve an urgent matter.
Your case being escalated to the Complaints Team means it is under formal review, and while this process can take longer than expected, it is handled with priority and care to ensure all regulatory obligations are met correctly.
We encourage you to try accessing support again by following this path once available: Cashier -> Help?, so our team can review the current status of your verification and guide you on the next steps, if any are still required.
Thank you for your patience and for raising your concerns. We appreciate your feedback and the opportunity to address this matter properly.
Kind regards,
888poker Customer Support
this site is same as americas cardroom…
this site is same as americas cardroom complete scam! They are losing players so rigging the R n G !! avoid at all costs!
Been playing online for 20 years and this is the only site that compares to Americas Cardroom!!! aVOID
January 4, 2026
Unprompted review
Reply from 888poker
Hello Ashley,
We are sorry to read your comment and understand your frustration.
We would like to clarify that all games operate using certified and independently tested random number generators. The RNG cannot be manipulated based on player activity, results, or platform performance. The platform operates under strict regulatory requirements, and game integrity is continuously monitored.
If you experienced specific situations you believe were irregular, we encourage you to contact our Customer Support team so the matter can be reviewed.
You may contact us by following this path: Cashier -> Help?. Have a good day!
We are also available via r/888pokerofficial.
Kind regards,
888 Support Team
No Customer Support
I live in Germany and basically there is no customer service from 888Poker. The suggest online chat doesn't seem to exist in Germany, so the website suggests to write an email. However the email adress doesn't exist. This means with my problem there is not even a possibility that I can contact anybody, which is very frustrating when you have like me a problem.
January 4, 2026
Unprompted review
Reply from 888poker
Hello Tim,
We are sorry to read about your experience and understand how frustrating this must feel.
Please note that support channels may vary by region due to local regulations. In some cases, Live Chat availability can be limited, and email contact may no longer be supported. However, customer assistance is still available through the Help Center, where requests can be submitted and reviewed by the appropriate team.
To receive assistance, please access your account and follow this path: Cashier -> Help?. Have a good day!
We are also available via r/888pokerofficial.
Kind regards,
888 Support Team
“Account verification blocked for over 6 months – no support access
I have been trying to verify my account for over 6 months with no success.
I submitted my proof of address multiple times, always a valid electricity bill in my name, in PDF format, issued within the required period and clearly showing my full address. Despite fully complying with KYC requirements, my documents are rejected repeatedly without any clear or specific explanation.
To make things worse, I am unable to contact customer support. The Help Centre appears in my account, but when I click on it, the page shows “Page Not Available”, so I cannot access Live Chat or any other support channel.
I escalated the issue to the Complaints Team, but the process is extremely slow and frustrating. At this point, it feels like the company is intentionally making verification difficult.
This has been a very poor and stressful experience. I do not recommend 888 to anyone who values transparency, proper customer support, or fair account verification.
December 7, 2025
Unprompted review
Reply from 888poker
Hello Mateus,
Thank you for taking the time to explain your situation. We understand how frustrating and stressful it can be when an account remains under verification for an extended period, especially when you believe all required documents have already been provided.
Please note that proof of address documents may be rejected if any detail does not fully meet regulatory requirements, even if the document appears valid. This can include issues such as document age, formatting, partial visibility, inconsistencies with the registered address, or technical validation checks. Unfortunately, for security and compliance reasons, we are not always able to provide highly specific rejection details.
Regarding access to support, we sincerely apologize for the inconvenience you experienced with the Help Centre not loading correctly. This is not the experience we aim to provide, and we understand how this can add to the frustration when trying to resolve an urgent matter.
Your case being escalated to the Complaints Team means it is under formal review, and while this process can take longer than expected, it is handled with priority and care to ensure all regulatory obligations are met correctly.
We encourage you to try accessing support again by following this path once available: Cashier -> Help?, so our team can review the current status of your verification and guide you on the next steps, if any are still required.
Thank you for your patience and for raising your concerns. We appreciate your feedback and the opportunity to address this matter properly.
Kind regards,
888poker Customer Support
still haven't received withdrawal…
still haven't received withdrawal request for 280usd. countless emails saying it's been sent in email. yet when I contact gigadat(payment provider for etransfer), they acknowledge that no such request is pending! so, if you want to fight for your money, not only on the tables against other people but to recuperate your winnings(should you be so lucky), then 888 poker is where you want to donate your money! BEWARE OF 888!
December 30, 2025
Unprompted review
Reply from 888poker
Hi Norm,
Thank you for reaching out and for sharing your concerns with us. We are sorry to hear about the frustration you have experienced regarding your withdrawal request. We understand how worrying it can be when a withdrawal appears delayed or unclear, especially after contacting the payment provider.
Please note that withdrawal requests may require additional checks or processing time depending on the payment method and account status. In some cases, confirmation from the payment provider may only be available once the transaction has been fully completed on all sides.
To allow us to review your specific case in detail and provide you with an accurate update, we kindly ask that you contact our support team directly. You may contact us by following this path: Cashier -> Help?
Our team will be able to check the exact status of your withdrawal and clarify any next steps if required.
Kind regards,
888poker Customer Support
Another scam online poker site
Another scam online poker site. Took me less than 24 hours to figure out playing on this platform was a waste of time just like GG. Didn't matter what cards I had AA KK always lose to some crap on the turn and river. After a while of just getting crap cards and loosing every single time I played a hand was just a waste of time. Do real people actually play on these sites because gameplay is ridiculous. Stay away from this site. Definitely fishy gameplay and hands that seem rigged.
December 29, 2025
Unprompted review
Reply from 888poker
Hi David,
Thank you for taking the time to share your experience. We are genuinely sorry to hear that your time on our platform did not meet your expectations and that you felt frustrated with the gameplay.
We understand how disappointing it can be when results do not go as hoped, especially in situations involving strong hands. Poker naturally involves variance, and short-term outcomes can sometimes feel unfair. However, we would like to reassure you that all games on 888poker operate using certified Random Number Generator systems that are independently tested and regulated to ensure fairness and randomness for all players.
If you have specific hands, sessions, or concerns you would like reviewed, our team would be happy to look into them and provide clarification. You may contact us by following this path: Cashier -> Help?
We appreciate you sharing your feedback, as it helps us continue to review and improve our services.
Kind regards,
888poker Customer Support
stay far away from these guys
stay far away from these guys! cashout request sent to processing which was then sent to old email even after I edited and verified existing email. what an absolute gong show to even just get it credited back to your account, let alone getting access to that cash. Just brutal. playing online since 2006 mainly on pokerstars and never have I experienced anything this negligence in terms of doing business. BEWARE FELLOW GAMBLER!!!
December 20, 2025
Unprompted review
Reply from 888poker
Hi Claude,
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration you encountered with your cashout request and the email-related issue. We understand how important timely and clear communication is, especially when it comes to accessing your funds, and we appreciate you raising these concerns.
For security reasons, certain withdrawal notifications and processes may still rely on previously registered contact details until all updates are fully synchronized and verified across our systems. That said, we agree that this can be inconvenient, and we would like to make sure your account details and withdrawal status are properly reviewed.
To allow us to look into this in detail and assist you directly, we kindly ask that you contact us via Live Chat by following this path: Cashier -> Help?. Our team will be able to check your account, confirm the status of your cashout, and help resolve any remaining issues.
Kind regards,
888poker Customer Support
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