888poker Reviews 1,712

TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the website and payment processes, frequently encountering issues with withdrawals and account access. The customer service was widely criticized for being unhelpful, unresponsive, and difficult to reach, with many reporting long wait times for replies or receiving generic, unhelpful responses. Some people were also dissatisfied with the product, noting problems with game algorithms and a lack of bonuses or loyalty programs. Additionally, the response time for customer inquiries was consistently reported as very slow, leading to prolonged frustration for users.

What people talk about most

Website

Customers had negative experiences with the website. Many reviewers describe the site as a "sinking ship" and... See more

Payment

Users describe negative interactions with payment, frequently reporting issues with withdrawals. Many... See more

Customer service

Clients express significant dissatisfaction with customer service, citing issues such as vague and generic... See more

Product

People report ambiguous experiences with the product. Many reviewers express strong concerns about the Random... See more

Response time

Reviewers highlight significant dissatisfaction with response times. Many customers report receiving no clear... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Their bad software locked my account without warning because I logged in from a rooted Android device. I contacted their support multiple times, but they couldn't unlock my account each time. Then the... See more

Company replied

Rated 1 out of 5 stars

still haven't received withdrawal request for 280usd. countless emails saying it's been sent in email. yet when I contact gigadat(payment provider for etransfer), they acknowledge that no such request... See more

Company replied

Rated 1 out of 5 stars

Signed up for poker. Has to be the stingiest site I have ever seen when it comes to bonuses/ rewards or any sort of loyalty program.Spent 4 figures and didn’t receive as much as a dollar in bonuses-Ev... See more

Company replied

Rated 1 out of 5 stars

Banned from playing at 888 because of having a mental disability. Feel discriminated against by their support team. This was my only source of entertainment and now i have none. Can't withdraw or... See more

Company replied


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1.2

Bad

TrustScore 1 out of 5

2K reviews

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Replied to 99% of negative reviews

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Rated 1 out of 5 stars

Signed up for poker

Signed up for poker. Has to be the stingiest site I have ever seen when it comes to bonuses/ rewards or any sort of loyalty program.Spent 4 figures and didn’t receive as much as a dollar in bonuses-Everywhere else will give you some acknowledgement but not these sheisters. Closed my account and let them keep the $3 dollars remaining, god knows they need it to keep the lights on. Absolute miserable operation would highly not recommend

December 13, 2025
Unprompted review
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Reply from 888poker

Hi Gianfranco,

Thank you for sharing your feedback. We understand how disappointing it can feel when expectations around bonuses or rewards are not met.

Please note that bonuses and promotions on 888poker are only available through specific campaigns and are subject to the terms and conditions stated for each promotion. They are not automatically credited and must be claimed or activated as indicated. We recommend always reviewing the promotion rules before participating to ensure eligibility.

We appreciate your time and experience on our platform and regret that it did not meet your expectations. For any future questions or clarifications, you may contact us by following this path: Cashier -> Help?

Kind regards,
888poker Customer Support

Rated 5 out of 5 stars

Trying to withdraw my funds with…

Trying to withdraw my funds with supplying sufficient docs , dl license and current credit card statement. They refuse to acknowledge the forms of id and will not let me process my withdrawl.

Although i thank 888 for their response this is absolutely just a generic response to try and save face . I submitted a drivers license which was renewed in sept with a brand new id card . And my credit card statement from november 6 2025. It doesnt matter anymore anyway i will never be back . I used the 1500 us dollars that i won in a tournament and some slot to spin and lose it and took my initial 100 us and spread it out on a poker table to hopefully people who could withdaw it . I would have done the whole 1500 but i didnt want to be accused of chip dumping .

December 7, 2025
Unprompted review
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Reply from 888poker

Hi Jason,

Thank you for reaching out and for taking the time to explain your situation.

I understand how frustrating it is to have your withdrawal delayed, especially after you already submitted your documents. Please note that we can only approve a withdrawal once all verification requirements are fully met. This includes providing a valid government-issued photo ID and an original proof of address issued within the last three months.

If the documents you previously uploaded were not accepted, it usually means they did not fully meet the regulatory criteria. Common issues include unclear images, cropped files, altered files, or documents that do not qualify as proof of address.

You may upload your documents again through the Safe Cashier at www.safe-cashier.com
. Please ensure the files are original, unedited, and clearly show all four corners. A recent bank statement or utility bill issued within the last 90 days is usually the best option.

If you need further assistance, you may also contact us through Reddit for follow up.

You may contact us by following this path: Cashier -> Help?. Have a good day!

Kind regards,
888Poker Customer Support

Rated 1 out of 5 stars

Weeks With No Withdrawal, No Responses, and No Human Support — Completely Unacceptable

This is now my second follow-up because the situation has become ridiculous.

888 Poker has been holding my withdrawal for weeks with no explanation, no progress, and no replies to any of my emails. Not a single response. Nothing.

Their “Live Help” system is not real support — it’s an automated bot that traps you in loops, pushes you to generic pages, and provides no way whatsoever to reach a human being. It genuinely feels designed to block customers from getting assistance when their money is at stake.

At this point, my funds are being held with zero communication or justification, and there is absolutely no customer service available to resolve it. For a licensed gambling operator, this behaviour is completely unacceptable and raises very serious concerns.

I have been waiting for weeks, still have no access to my own money, and the company continues to ignore every attempt I’ve made to contact them.

I would strongly warn others to think very carefully before depositing any funds here. My experience has been appalling.

November 5, 2025
Unprompted review
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Reply from 888poker

Hi Tobi,

Thank you for reaching out, and we truly appreciate you taking the time to express your concerns. We are very sorry to hear about the difficulties you have encountered with your withdrawal and the frustration caused by the delay and lack of communication.

Please allow us to reassure you that we have reviewed your case from our side. We can confirm that there are no technical issues, discrepancies, or any form of irregular activity affecting your withdrawal. Your funds remain secure. The delay you are experiencing is due to an internal review that must be completed before your withdrawal can be processed. While these procedures are mandatory for regulatory and security reasons, we understand that the extended timeframe has caused inconvenience, and we sincerely apologise for that.

Regarding support access, our Live Help system does connect to our team, although availability may vary depending on the volume of inquiries. We understand how challenging it can be when the system feels repetitive or does not immediately connect you to an agent, and we apologise for any frustration this may have caused.

To ensure you receive direct assistance, we have also sent you a message. Kindly check your Reddit inbox for further details.

If you require any additional help, you may contact us by following this path: Cashier -> Help?. Have a good day!

Kind regards,
888poker Support

Rated 1 out of 5 stars

they need to fix their locations services, plus loose the FUckEn AI bots and put a real person on the keyboard

was sorta fine till started getting your not in ontario errors....pulled my cash and ran as did 22 other people I know...plus never any real competition games.....site was low to none for ratings

November 23, 2025
Unprompted review
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Reply from 888poker

Hi Randy,

Thank you for sharing your feedback. We understand your frustration regarding the location verification errors and the difficulties you’ve experienced accessing games. These checks are in place to comply with regulatory requirements and ensure a safe and fair gaming environment.

Regarding your concerns about competition and gameplay, all games on our platform are certified and regulated to ensure fairness, and outcomes are random and not influenced by staff or automated systems. We appreciate your feedback and take all player concerns seriously.

For any account-specific issues or further clarification, please contact us directly via Cashier → Help?, and our team will be happy to assist you.

Kind regards,
888poker Customer Support

Rated 1 out of 5 stars

See how they don't like it when you…

See how they don't like it when you show them the 888 fraud 😂😂 😂: " I understand your frustration 888 😂 for fraud-£9.4m fine after a Gambling Commission..."...the information is official...

November 21, 2025
Unprompted review
888poker logo

Reply from 888poker

Hi there,

Thank you for sharing your comment. I understand that seeing past news or regulatory actions can raise doubts, and it’s completely normal to want clarity about the platform you’re using.

However, I’d like to clarify that 888 operates today in a fully regulated environment with strict oversight from the relevant authorities. All current operations comply with existing regulations and are continuously monitored to ensure safety, transparency, and responsible gaming.

If you have any specific questions about your account or any recent activity, we’re here to help. You can reach us through Live Chat by following Cashier → Help?, or via our official Reddit channel.

We’re always available to assist you.

Kind regards,
888poker Customer Support

Rated 1 out of 5 stars

i play 888 snap 5c / 10c

i play 888 snap 5c / 10c, so your rakeback does not exist? wow.
update: just spent 130 golden tokens (i guess this is rakebake?) and haha they only give you $1 BONUS money. So that s money you can only spend ONCE you ve lost all your real money.. complete joke. Let's hope the chancellor does her first intelligent thing and tax gambling companies much more heavily.
update on my review: while I appreciate your answer, your confirm there is 0 rake-back. So I am now playing the exact same "snap" game on GG Poker, with a nice flat rate 20% rake-back. They have other rake-back options, with an element of spinning a wheel that can give you even higher rake-back rates

November 13, 2025
Unprompted review
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Reply from 888poker

Hi Alex,

Thank you for reaching out. Please note that Golden Tokens bonuses do not function as traditional rakeback. They are bonus credits that can only be used for gameplay on the site once your real balance has been depleted.

We understand your frustration and appreciate your feedback. Our teams take player comments into consideration to improve the overall gaming experience.

You may contact us by following this path: Cashier -> Help?. Have a good day!

Kind regards,
888poker Team

Rated 1 out of 5 stars

It's eleventh day today and i still…

It's eleventh day today and i still haven't received my money.They asked me for my ID and bank statements three days ago-I sent them ,but i haven't gotten any reply.They don't respond to emails or live chat

November 13, 2025
Unprompted review
888poker logo

Reply from 888poker

Hi Xristos,

We’re sorry for the inconvenience. Please be assured that our support team is reviewing the documents you submitted. Once the verification is complete, your withdrawal will be processed as quickly as possible.

For any further clarification or updates regarding your account, we invite you to contact us via Live Chat.
You may contact us by following this path: Cashier -> Help?. Have a good day!

Kind regards,
888poker Team

Rated 1 out of 5 stars

I made 6 times a bankroll with…

Well let me tell you the facts here.
Iff u get all in on the turn and you have between 60% and 98% to win then you will make 3 out off 10.
The RNG on lower levels have a big gap to reward less gifted players and my hud ev is up 1200 dollar vs 400 dollar lost on microlevel.
This is by far the biggest joke on internet poker.
Do not believe the small talk they answer with.
I am a pro player since 2017 just never seen so much bs then i did here.
Variance is always there, just this is ridiculous.
Pokerstars is dead, just that was normal with random variance.
At 888 you easy loose 100 buy ins..
Too funny and no longer a site for me.

November 9, 2025
Unprompted review
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Reply from 888poker

Hi Eldert,

We’re sorry to hear about your experience. Please be assured that all hands on 888poker are generated using a certified Random Number Generator (RNG) system designed to ensure fair and random play.

We understand the frustration that can come from a streak of unlucky hands, but this is part of normal poker gameplay. If you would like further clarification or support regarding your account, we invite you to contact our team via Live Chat, so we can provide direct assistance.
You may contact us by following this path: Cashier -> Help?. Have a good day!

Kind regards,
888poker Team

Rated 1 out of 5 stars

I gamble, but I don't like sites that actually steal from me.

I gamble, I get it. We win some, and we lose some. I have been a player on 888 for years, and don't bet more than i can afford to lose. But when the system f**s up, takes my money, and customer service is no help, even denying that their system fu**ed up, then I have a problem. For the sake of a few dollars, which is nothing, to me, or to them they lie, and bullshit. Don't go there. There are many more, and more reliable, honesty sites to safely gamble on. I did contact live support immediately asfter the game took my money twice, then kicked me out of the games before threy ended- It wasa a small amount of money wagered, but it is the subsequent lack of trust, and the priciple. Especially after live support said there had been no problem. I have been an 888 customer for years, so I know absolutely that there waas a problem. I have uninstalled the game, and will play no more with them.

November 9, 2025
Unprompted review
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Reply from 888poker

Hi Michael,

We’re sorry to hear about your experience and understand your frustration. Please rest assured that our platform is designed to ensure all transactions are accurate and secure, and that security checks comply with regulations.

If you have experienced a specific issue with your account or a transaction, we invite you to contact our team via Live Chat, so we can review the situation directly and provide immediate support.
You may contact us by following this path: Cashier -> Help?. Have a good day!

Kind regards,
888poker Team

Rated 5 out of 5 stars

Bad reviews on here. Give it a chance 😉

Bad reviews on here. I'm playing tonight on a $55 MTT as CA8307

I'll update my experience as I feel people don't give 888 Poker a chance.

Partypoker MTT I've made the final table a few times.

November 6, 2025
Unprompted review
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Reply from 888poker

Response:
Hi Stephen,

We really appreciate your open-minded approach and the fact that you’re giving 888poker a fair chance. It’s great to see players like you who are willing to form their own opinion based on personal experience.

Best of luck in your $55 MTT tonight. We hope you have a great run and an enjoyable session! Feel free to share how it goes; we’d love to hear your update.

Kind regards,
The 888poker Team

Rated 1 out of 5 stars

Scammers

They blocked my account without a reason. They wanted to verify my identity. I sent them a multiple times pictures and proof of my identity, nothing got resolved. Yesterday I had the opportunity to withdraw the money I had on my account but still processing. This is the worst thing I’ve experienced ever. Clearly they do this very often. No way to contact customer service . Also they got even fined 9.4 million dollars for being terrible at paying their customers. They need to be banned permanently or face jail for what they doing. Scammers!!

August 31, 2025
Unprompted review
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Reply from 888poker

Hello Cris,

We’re truly sorry to hear about your experience and understand your frustration. Please note that, for security reasons, all withdrawal requests are subject to identity verification checks, as required by international regulations. If your account remains under review, our team will contact you directly once the process is completed.

In the meantime, we encourage you to reach out to us via the Live Chat option available through the Cashier section on our website or app so we can assist you further and review your case in detail.

Kind regards,
The 888poker Team

Rated 1 out of 5 stars

I played in 888poker over 15…

I played in 888poker over 15 years.before they have very good system and costumer servisee. Now they live chat agent speak with you very rude.
This company need look their workers or they need close network. Because they are look very amatuer

November 5, 2025
Unprompted review
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Reply from 888poker

Hello Ferid,

Thank you for being with us for so many years and for taking the time to share your feedback. We’re truly sorry to hear about your recent experience with our Live Chat service. That’s certainly not the level of professionalism we aim to provide.

We’ll make sure your comments are forwarded to the relevant team so we can address this internally. Our goal is always to assist our players with courtesy and respect.

If you still need help with a specific issue, please contact us again via Live Chat through the Cashier section on our website or app, and we’ll do our best to make things right.

Kind regards,
The 888poker Team

Rated 1 out of 5 stars

888poker 888casino now works like scam site

epic scam
can not contact live chat
can not contact support
can not contact operation team
they do not answer, I uploaded all possible documents, but they do not respond, stolen my money.

October 26, 2025
Unprompted review
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Reply from 888poker

Hi Aleksandrs,

We’re sorry to hear about your experience and understand your concern. Please note that account reviews and document checks are carried out in accordance with strict security and regulatory requirements. These procedures are designed to protect both the player and the integrity of our platform.

We recommend contacting our team directly through Live Chat, which is available via the following path: Cashier → Help?. A representative will be able to review your account status and assist you in real time.

Kind regards,
The 888poker Team

Rated 1 out of 5 stars

888 poker is NOT trustworthy

888 poker is NOT trustworthy. I start to play 888 poker long ago and I noticed the dropping card pattern are strange not randomly. Playing hands AA, KK all in with the highest percentage to win but you lose. You lose to player who’s calling with a 2and7 cards hand and he win in the end with 2 pairs. The cards are not drop randomly, they follow a pattern based on betting allowing idiots players to win the hand with worst cards possible.
888 safety gambling is also very tricky. Why 888 did not lock players account after they lose few hundred pounds but 888 wait for them to lose thousands. 888 let players willingly lose thousands before come up with so called safe gambling regulations.
888 locked my account, with my account on credit but not allowing me to withdraw my money. 888 didn't stop me to credit my poker account before locking my account.
I had requested from 888 to refund my money as long as 888 did not give me access to do that myself. No reply. 888 avoid to respond to anything what is not convenient to them. That is very tricky.
Not given access to players to withdraw their money that mean 888 intent to get possession of my money and that is a criminal offence (thief) since the credit money on the account are not 888 property.
Below are extract from the email received from 888:
“888poker requires additional documents to complete your account verification and may apply restrictions until they are received.
Note
Send valid photo ID and the front and back copies of the card used for deposits within the last 4 months.”
888 did disabled my account. The reason: I do have to provide them with my bank card details on both sides of the card, but I refuse to do that. That is calling fishing by hackers. Most of the players do not have any knowledge of their rights and 888 take advantage of that. It is illegal to request detail of a bank card on both sides, and most players without knowledge provide all the detail upon request from 888.
888 did request from me to provide the details of my bank card on both side. Getting the details of my bank card mean 888 can hack my bank account any time or 888 employees can sell it to hackers and have their share. 888 do not have any rights to request that, a full details of the bank account.
The only option left for me is to open a claim in court and request my money back and also request compensation.
Anyone can do that, if you don’t know how request advice from help association.

October 26, 2025
Unprompted review
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Reply from 888poker

Hi Claudiu,

We’re sorry to hear about your experience and understand your concerns. Please be assured that 888poker operates in full compliance with international security and data protection regulations. Any request for documents, including copies of payment methods, is part of a mandatory verification process required by regulators to ensure the safety of both the player and the platform.

All documents are handled securely and are encrypted through our verification portal, meaning that no employee has direct access to your banking details. Providing both sides of the card allows us to verify ownership, but you may always cover the middle digits of your card number and the CVV code for your security.

We’d like to help you resolve your case as quickly as possible. Please contact our team via Live Chat by following this path: Cashier → Help?. A representative will be able to check the status of your account and guide you through the final verification steps.

Kind regards,
The 888poker Team

Rated 1 out of 5 stars

I've been playing on 888 for 10 years

I've been playing on 888 for 10 years, I have about 10k+ tournaments played, all without any issues. All of a sudden, after they transfered the licence in Romania to a new company, they blocked my account, held my funds, deleted my acumulated rakeback. When I asked them why, they simply refuse to give an answer. They say that they will investigate but they never reach back. Not even once, not even an apology. Avoid this site. Horrible customer service and overall experience.

August 20, 2025
Unprompted review
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Reply from 888poker

Hi there,

We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. We completely understand how concerning it must feel to have your account under review, especially after so many years of playing with us.

Please note that account reviews can sometimes be required following regulatory or licensing updates in certain regions, such as Romania. While we can’t discuss individual cases publicly for security reasons, our team will always reach out once the review is complete.

We recommend contacting our Live Chat team directly through the 888poker app or website for an update. To reach us, please follow this path: Cashier → Help?

A representative will be able to check your case status and ensure your concerns are properly addressed.

Kind regards,
The 888poker Team

Rated 1 out of 5 stars

Cards are fixed, Support is Broken. Avoid.

Firstly, the 888 poker support processes are terrible and the case responses are brainless. I wanted to raise a clear and obvious technical fault so I went to the chat bot. Here, you are forced to select a category, but none of the choices are anything like that of a technical fault. Useless. I then went to the support web site, and after navigating through many unhelpful web pages, I eventually found an online form which I submitted. I received an email from a “NO REPLY” account, asking me to REPLY with more information!!?? Instead, I went back to the online form and raised a second case (referring to the number of the first) pointing out how stupid their response was. I received another NOREPLY email asking me to REPLY. I gave up.

Secondly, the cards in poker games appear to be rigged:
1. On a regular basis, after raising or going all-in with a premium hand, I get called by a player with absolutely nothing, but who miraculously then wins the hand.
2. I noticed repeatedly being dealt bad starting hands so I started recording data. I found that over several days, and on several occasions, 30% to 40% of my starting hands contained either a Two or a Three.
3. In situations where I am behind before the “River”, but have a chance of winning of between 20% to 40%, the “River” card has never, ever hit my hand.

In other review, I see that 888 respond to comments like mine by stating that cards are dealt using a Random Number Generator. Well, my observations are not random, they are patterns. This, along with the non-existent support means that I have deleted my account. Play at your peril!!

October 22, 2025
Unprompted review
888poker logo

Reply from 888poker

Hi there,

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We fully understand your frustration with both the support process and your concerns about gameplay.

Please rest assured that all games on 888poker are operated by a certified Random Number Generator (RNG), which is tested regularly by independent authorities to ensure fairness and transparency.

As for your support experience, we truly regret that it hasn’t met your expectations. Your comments will be passed on to the relevant teams to help us improve the accessibility and efficiency of our support channels.

If you’d like us to review your previous cases in detail, please reach out to us via Live Chat directly through the app or website, following this path: Cashier → Help?

We’ll be happy to check your account and ensure your concerns are properly addressed.

Kind regards,
The 888poker Team

Rated 1 out of 5 stars

Appalling customer service to a loyal customer

I have been a customer for several years and the customer service I am currently receiving is truly appalling. I have emailed 888 through their app and received emails back from a “no-reply” address saying they are really sorry for the delay, that they are grateful for my loyalty etc and please reply if I want to… to a NO REPLY address. Just taking the mickey! They owe me over$400 dollars through a bogus rakeback promotion and 15 x $10 free Blast games. They just refuse to resolve these issues or get in touch. Such poor customer service. If you read this, my user name is Girls87.

October 17, 2025
Unprompted review
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Reply from 888poker

Hi there,

We’re truly sorry to hear about your recent experience and appreciate your loyalty over the years. We understand how frustrating it must be to receive automated messages without clear follow-up, and we’d like to look into this matter properly for you.

For security reasons, we’re unable to review or discuss account-specific issues publicly. Please contact our Live Chat team directly through the 888poker app or website, where a representative can check your account and follow up regarding your pending rakeback and Blast rewards.

To reach us, please follow this path: Cashier → Help?

We assure you that your concerns will be reviewed as soon as you get in touch.

Kind regards,
The 888poker Team

Rated 1 out of 5 stars

Scam site

After many years of playing poker, firstly with PKR and then 888, I have deleted my account.
Used to love playing poker but slowly realised that this site is NOT trustworthy now. The nail in the coffin was when I went all in with Aces and was beaten by Kings. Very next hand I went all in with Kings and was (of course!) beaten by Aces.
THE CARDS ARE NOT RANDOM BUT “MANIPULATED” towards 888 getting the best payback. Don’t waste your money on this disgusting site

October 16, 2025
Unprompted review
888poker logo

Reply from 888poker

Hi David,

We’re truly sorry to hear that you feel this way. Please rest assured that all our poker games are fully regulated and independently tested to ensure complete fairness and randomness. The cards are dealt using a certified Random Number Generator (RNG), which guarantees that every hand is entirely independent and unpredictable.

We understand that bad beats can be frustrating, especially with strong hands, but they are an inevitable part of the game and can happen to any player at any time.

If you’d like, our Live Chat team can review the specific hands you mentioned and confirm the results directly for your peace of mind.

You may contact us by following this path: Cashier → Help?

Kind regards,
The 888poker Team

Rated 1 out of 5 stars

BE VERY CAREFUL DO NOT GIVE YOUR MONEY TO 888

So I joined 888 poker in 2022 all was ok until i enquired about a bonus promotion that I did not get and the customer support did not understand what I was saying as at rhis time there were phone service still available, what information was relayed to the manger was wrong but without any explanation information ,a call or an email I was restricted from getting promotions be cause I enquired about my bonus.I don’t know what happened they went from good to horrible horrendous & horrid they are not worth the stress that they give. As they are dealing in US dollars but yet in the UK. Which I will be highlighting this point to the gambling commission as it is a rip off. They have restricted my account from promotions, but I am ok to deposit and wager and get no promotions as they have made a business decision. I will get to the bottom of this as if they made a business decision then why take my money if I am going to be treated any differently from other customer. Then I am being sent emails after emails about safer gambling even though I am not playing or even online other app or web page.Their business practices and decision making are flawed and sooner or later KARMA WILL COME KNOCKING WITH A HEFTY FINE FOR THEIR WRONG DOING & UNFAIR PRACTICES.

October 13, 2025
Unprompted review
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Reply from 888poker

Hi Sharon,

We’re very sorry to read about your experience and completely understand how disappointing this must feel. Please rest assured that all promotional decisions and account reviews are handled in line with our internal policies and regulatory requirements.

We appreciate your feedback regarding the communication you received, and we’ll make sure it’s passed along to the relevant team for review.

If you’d like to have this matter looked into further, please reach out to our Live Chat team, who can review your account and provide you with more information regarding the restriction.

You may contact us by following this path: Cashier → Help?

Kind regards,
The 888poker Team

Rated 1 out of 5 stars

They stole money from Russian players

My account was locked in 2022, as were many accounts of other Russian players. There is money in my account, but I cannot play and there is no way to withdraw it. The support team does not respond most of the time. Sometimes they reply with irrelevant information, pretending they do not understand the problem. This is probably the worst online poker site ever, with no regard for reputation.

July 15, 2025
Unprompted review
888poker logo

Reply from 888poker

Hello Mikhail,

We’re truly sorry to hear about your experience and completely understand your frustration. Please rest assured that all matters related to account access and withdrawals are handled strictly in line with local regulations and licensing requirements. In some regions, certain restrictions may temporarily affect account access or withdrawal options.

We’d like to reassure you that funds belonging to our members are always fully protected and never withheld without a valid reason. To have this matter reviewed in detail, we recommend contacting our Live Chat Support, where a dedicated agent can check your account and confirm the current status of your balance.

You may reach us by following this path: Cashier → Help?
Have a good day!

Kind regards,
888poker Support Team

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