Purchased online but asked some questions which were promptly answered via email and phone call. Transported the bike from Adelaide on a refundable deposit. Arrived after a few weeks. Pick up was low... See more
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I went online a bought a bike on the 28/11/2022. During the transaction there was no mention of storage fees or that it needed to be picked up by a certain date. As its my 4 yr olds first... See more
We bought a basket for a child’s birthday. We ordered it 3-4 weeks before the due date. It didn’t end up being delivered on time, with a real lack of knowledge between the local shop where we were s... See more
Company replied
Super easy to purchase and was ready for collection before the estimated date. Staff were friendly and helpful too.
Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
521 Pittwater Road, 2100, Brookvale, NSW, Australia
- (02) 9122 0842
3.0
Average
169 reviews
Hasn’t replied to negative reviews
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Excellent customer service
September 5, 2022
Reply from 99 Bikes - Brookvale
Thanks for the positive feedback!
New Chain
Ive always fouind 99 Bikes have compeititve prices and you save on postage. I check their stock levels and prices first before any purchase.
June 22, 2022
Reply from 99 Bikes - Brookvale
Thanks so much for the great review, we appreciate it!
Reply from 99 Bikes - Brookvale
Thanks a lot for the great review! Glad to hear we were able to help supply these parts for you.
Sold me wrong size bike and won't refund
Website offers free professional bike fit when you buy a bike, but didn't get anything like this, find out bike is too small and then they refuse to refund me without charging for a full service, because the bike cable popped out for no reason.
June 12, 2022
Unprompted review
Reply from 99 Bikes - Brookvale
Hi there,
I am very sorry for the negative experience.
As mentioned in reply to your multiple reviews on our feedback platforms;
We offer a perfect ride guarantee that allows our club members 30 days, and gold members 60 days to return their bike if it is not right for them. They can then choose a different size, style or colour bike.
Terms and conditions apply.
To find out more visit the following link.
https://help.99bikes.com.au/hc/en-au/articles/360003948615-Terms-and-Conditions-Perfect-Ride-Guarantee (https://help.99bikes.com.au/hc/en-au/articles/360003948615-Terms-and-Conditions-Perfect-Ride-Guarantee%20)
If there was anything else we can do to assist please do not hesitate to ask.
Have a great day!
Reply from 99 Bikes - Brookvale
Thanks for the amazing review!
Reply from 99 Bikes - Brookvale
Thanks for the amazing review!
Fantastic helpful service
Fantastic helpful service.
Everything was explained, felt like we got a great deal.
May 5, 2022
Reply from 99 Bikes - Brookvale
Thanks Belinda,
I'm so glad the team were able to help out and share their expert advice.
If there was anything else we can do to assist please do not hesitate to ask.
Have a great day!
The ordering process
The ordering process, and notification of availability to collect from my local 99Bikes store was great. I then collected my product and the service in-store was fantastic. But, I got my product home and realised that something was wrong with it (it was the correct product) and that it wouldn’t allow me to attach my front light as it should.
I messaged the local 99Bikes store and advised them, and asked could I exchange it for another of the same product as this one seemed faulty, and I haven’t heard back from them. I sent my message 3-4 weeks ago, so pretty poor response from 99Bikes at Brookvale…
April 1, 2022
Reply from 99 Bikes - Brookvale
Hi Darren! Thank you for clarifying the above - one of our consultants from the Brookvale store will be in touch shortly to discuss. If you have any questions please call on 1800 990 523.
I had emailed 99bikes several times…
I had emailed 99bikes several times about a missing item in my order, and I have never received a response.
Store Invoice 1000487480. Missing item "Lazer Century Helmet Matte Black",
March 4, 2022
Reply from 99 Bikes - Brookvale
Hey Fed,
Thanks for reaching out. Really sorry that this has happened.
I have gone back through our records and don't seem to see anything from you.
We are happy to help if you get in contact with us via help@99bikes.com.au and we can investigate the situation.
ABUS 90cm combination folding bike lock - Great customer service
Had issues with the bike lock combination not opening and the team arranged a replacement very quickly. Thank you.
February 28, 2022
Still No Bike
I ordered my son's bike on Jan 8th. It was in stock. Paid extra for delivery. It was supposed to be "Hand delivered by our Brookvale store". Contacted customer service twice to find out where the bike is. My bike still has not arrived 7 weeks later! As long as my you know what points to the ground I will never buy anything from 99 bikes again! If I could rate them zero stars I would!
February 27, 2022
Reply from 99 Bikes - Brookvale
Hi Ramon,
I am sorry about all the messing around with this one, I have heard back from the store that they have been in contact with both yourself and the delivery driver and this will be resolved ASAP. Please let us know if we can assist any further.
Workshop Team
Workshop Team friendly and helpful when my bike was serviced. JT in particular
First time I had taken my ebike in and the full service/diagnostic process and results were explained in detail.
Pleasure to deal with staff
February 17, 2022
Great bike perfect for my little 4 year…
Great bike perfect for my little 4 year old
The Brookvale shop was very helpful
January 27, 2022
Nothing is ever too much trouble
Nothing is ever too much trouble. The team are always courteous and helpful.
January 17, 2022
uzzrack Buzzybee 4H Platform 4 Bike Hitch Rack
We purchased a bike rack (Buzzrack Buzzybee 4H Platform 4 Bike Hitch Rack) for a road trip and it did not fit in our standard hitch tow bar fitting. Eventualy we were able to force it in, but it then got stuck and cannot be removed. We were unable to use the bike rack as a result and couldn't take our bikes on the trip. Subsequent investigatoin shows this has happended to other people who purchased this product, but 99 Bikes continue to sell it.
January 12, 2022
Reply from 99 Bikes - Brookvale
Hi Richard,
I am very sorry to hear about the issues you have had with this bike rack. We would like to have this resolved for you as soon as possible. One of our team members from the Brookvale store will be in touch with you. Please let me know if there is anything else I can help you with by contacting us on 1800 990 523 or help@99bikes.com.au
Excellent choice of bikes
Excellent choice of bikes, very helpful and courteous service from staff at Brookdale.
January 5, 2022
Poor service
Luckily we had done our research and had a pretty good idea of what we wanted because the salesman new less than us. I purchased a bike after a test drive and once home realised is was missing a few bits that held the mud guard on. I called the store with little help but was asked to photograph and email missing part which I did. After 4 phone calls, 2 email. My husband going into the store nothing has happened. They have never got back to us. The reason we went to 99 bikes was the fabulous service we experienced at 99 bikes Canberra. Brookvale was the complete opposite.
January 4, 2022
Reply from 99 Bikes - Brookvale
Hi Jude, thanks for taking the time to leave your review.
So sorry that this is the experience you have had. We would like to try and rectify this for you. Are you please able to email us - help@99bikes.com.au - with your details and we can investigate asap for you?
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