I got 99 problems but a bike ain't one... unfortunately. Very disappointed after visiting Carrum Downs store today. After speaking with a very helpful guy in the workshop, we decided that the c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This relates to their Carrum Down, VIC store. The gentleman who stayed back to change my daughters tire and put on the new pegs, just so I wouldn't have to come back another day, your customer servic... See more
99 bikes have always been great I’ve bought my kids bikes from here first bikes as gifts and they are Fantastic to help you choose a bike and putting it together and even called you in in after a mont... See more
Generally speaking the service was not too bad, however, since finally getting a chance to ride the bike I’ve noticed that the derailleurs are not adjusted properly (first ride) and are constantly cat... See more
Company replied
Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
684 - 700 Frankston-Dandenong Road, 3201, Carrum Downs, VIC, Australia
- 08777679357
4.6
Excellent
42 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from 99 Bikes - Carrum Downs
Hi there,
Thank you very much for the kind words and positive feedback.
Have a great week!
Reply from 99 Bikes - Carrum Downs
Hi Michelle,
Thank you for your review. Glad to hear that your click and collect order was so easy breezy :)
At last a reliable bike shop
At last, a bike shop that doesn't rip you off. This is regarding parts and a servicing, I'm very happy with the service received!
June 6, 2022
Reply from 99 Bikes - Carrum Downs
Cheers for the great review!
99 bikes rocks
Got new derailer and chain.service man was awesome .my bike is so slick now, thankyou.
May 26, 2022
Reply from 99 Bikes - Carrum Downs
Hi Samuel,
Thank you for your review. Happy riding :)
Bought online was given wrong product…
Bought online was given wrong product exchange done with minimum of fuss
May 9, 2022
Reply from 99 Bikes - Carrum Downs
Thanks so much for the kind words, glad we were able to swap over the products quickly for you!
Wahoo Powerlink Zero pedals installed to perfection
Xavier patiently worked through the process of setting up the pedals and cleats which in the case of Wahoo is much more complex. End result was fantastic. I rode for 2 hours and the fit was great and comfort was superb.
April 5, 2022
Unprompted review
Was just window shopping
Was just window shopping and looking for advice on E Scooters so called into 99 Bikes Carrum Downs. So happy with the service, advice and patience given by Luke that we didn’t wait till another day, we bought there and then. Thanks for everything.
March 26, 2022
Unprompted review
Wheel
After a long search I found in 99bikes Carrum Downs the customer friendly and very competent employee Xavier who helped me. Thanks Xavier thanks 99bikes
February 11, 2022
Unprompted review
I always feel like a valued customer
February 10, 2022
Product was good but wait time…
I did a click and collect. However on getting there, there were 2 customers being served by 2 salesperson. I was happy to wait for my turn at the beginning. But it appears 1 person was having trouble with his computer and the other was just casually talking to the customer about bikes. Fair enough… but after more than 10 minutes (no exaggeration here) of being there and waiting. I was neither acknowledged for being there nor was I asked whether I could wait a bit longer. After a while, I was then called up to be served and the salesperson did not even apologise for the delay. Customer service to be improved. Not asking to be served right away when I get my foot through the front door but a little acknowledgment and apologies would have made the experience completely different.
3 stars - Hoping that they will improve over time.
January 19, 2022
Reply from 99 Bikes - Carrum Downs
Hi Jeff,
I am so sorry to hear about your negative experience, it is certainly not the customer service standard we expect from any of our stores.
All feedback, both positive and negative help us improve and often bring things to our attention, so thank you so much for your review, we appreciate you letting us know.
As you have provided an order reference number I am able to see the store in reference so I will certainly be in contact with them and their team leader to discuss this further to ensure that this is not happening in store.
Once again I am very sorry, if there is anything else we may be able to assist with in the future please feel free to contact our support line on help@99bikes.com.au, or 1800 990 523.
Have a great day!
Grateful for attentive service
Grateful for attentive service
Very happy with my purchase of Scultura 4000 and grateful for great service provided by the whole team - sales and workshop - at 99 Bikes at Carrum Downs
January 17, 2022
My daughter loves her new bike
My daughter loves her new bike. It was easy to order online. We also got a price match which was icing on the cake. Click and collect was easy.
January 12, 2022
Great service
Great service. Easy purchase and friendly staff. No negatives to mention with my dealings.
December 19, 2021
We visited the carrum Downs store…
We visited the carrum Downs store looking for an electric bike to purchase. The store was busy and after waiting some time we decided to leave and come back another day..which we did.
We went back Thursday 2nd Dec. The store was not so busy and we waited patiently while customers were served. But no one approached us after finishing serving their customers. All staff were at the back of the store working on bikes. When I approached a staff member at the back asking for some help and advice (this was the staff member who was serving a customer and walked off without acknowledging us) He replied one of these blokes will help you when they have finished working on the bikes.
The attitude of this staff member was so off putting and not how you would expect to be treated when you have waited patiently to be served. (and he had seen us waiting) When I replied we wouldn't wait he laughed as we walked off.
99 Bikes we will be spending our hard earned elsewhere.
December 6, 2021
Unprompted review
Reply from 99 Bikes - Carrum Downs
Hi Jayne,
I am so sorry to hear that you have had this experience. If you are able to please contact us on 1800 990 523 or email help@99bikes.com.au we would like to see if there is anything we can do for you.
Awesome service
December 1, 2021
New bike
I ordered my bike online, and it was only a few days later that I was informed via an SMS that my bike was ready to be picked up. When I got to the store at the designated time, I had to wait about 10 minutes* before my bike came out assembled and ready to ride.
The salesman explained the operation of the bike then helped me put it in the car.
I will most likely buy another bike from them (probably an eBike) as the service was good and the bikes are probably the best value of any other store.
* The reason the 4 star rather than 5. this is a minor criticism, as it allowed me time to look around the store.
November 25, 2021
Excellent and speedy service
Excellent and speedy service during a crippling lockdown, super nice staff always happy to help and find what I was looking for.
October 31, 2021
very pleased with my purchase
very pleased with my purchase, service was fast and my son is very happy with his new helmet.
October 27, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.