Customer service is all in the name - and Natalie's customer service games was truly 'next level'. Great, honest service, excellent advice - and the perfect exemplar of 'going the extra mile'. Could n... See more
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I purchased a new bicycle helmet online. I had to wait a few weeks for stock to arrive, but I got a quality helmet at a very competitive price. I had to follow-up with the local store when no one cont... See more
Service was A1. Staff were responsive, friendly and helpful. The Buzzrack Eazzy2 Bike Rack is a great product - well made, strong and stable. I love it ! However, there is an issue with the slip on n... See more
The way I was treated and spoken to by the sales person was not acceptable so they got back the same treatment. Will NEVER use 99bikes again.
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Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
582-586 High Street, 2750, Penrith, NSW, Australia
- (02) 4761 9047
4.5
Excellent
183 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Customer service is all in the name
Customer service is all in the name - and Natalie's customer service games was truly 'next level'. Great, honest service, excellent advice - and the perfect exemplar of 'going the extra mile'. Could not be happier. Big ups and thanks Natalie!
December 31, 2024
Unprompted review
EMTBike Penrith Sales and Service
I purchased a new EMTBike in January and the experience with dealing with Penrith 99Bikes has been outstanding. They are friendly to deal with, price competitive, provide excellent communication and follow up. Just had my first service and again. Blown away with the quality of the work and service. Highly recommended
February 4, 2024
Unprompted review
Reply from 99 Bikes - Penrith
Thanks for the great review!
Crous Review
On the plus side, the bike is great and Daniel was very helpful and efficient.
Unfortunately, the rear spoke guard found broken on first trip.
July 29, 2023
Outstanding service as usual
Streamlined service, excellent communication throughout, highly recommended.
June 26, 2023
Reply from 99 Bikes - Penrith
Hi there,
Thank you very much for your kind words and positive feedback. I am so glad the team were able to help out and provide great service.
We can't wait to see you in store again soon.
Happy riding!
Bike arrived quickly but wrong colour…
Bike arrived quickly but was black instead of the blue I ordered. Couldn’t be bothered to organise to change it.
June 13, 2023
Reply from 99 Bikes - Penrith
Hi Alison,
I am very sorry to hear that. We will be happy to assist with this if you were wanting to organise a swap to the original ordered colour.
We offer a perfect ride guarantee that allows our club members 30 days, and gold members 60 days to return their bike if it is not right for them. They can then choose a different size, style or colour bike.
Terms and conditions apply.
To find out more visit the following link.
https://help.99bikes.com.au/hc/en-au/articles/360003948615-Terms-and-Conditions-Perfect-Ride-Guarantee
If there was anything else we can do to assist please do not hesitate to ask.
Have a great day!
Easy transaction and good advice by the…
Easy transaction and good advice by the shop guys
July 2, 2023
Reply from 99 Bikes - Penrith
Thanks Greg!
Have a great day!
Reply from 99 Bikes - Penrith
Hi Alfredo,
Apologies for the experience you have received.
Your feedback is super important and we have passed this onto the team to better the experience.
Apologies again!
Great service
Skilled sales people who are passionate about riding and know there products well and are always willing to go that extra step to help me out. Thanks
May 21, 2023
Reply from 99 Bikes - Penrith
Hi there,
Thank you very much for your kind words and positive feedback. I am so glad the team were able to help out and provide great service.
We can't wait to see you in store again soon.
Happy riding!
Excellent service by the gentleman who…
Excellent service by the gentleman who helped us choosing the bikes. Although we got there very close to closing time he still didn’t rush us and we end up getting 1 bike for my son and 1 for us. Highly recommend this place. Next time i go there i’ll get his name and mention it in the review… Thanks again for your service.
May 28, 2023
Unprompted review
Reply from 99 Bikes - Penrith
Thank you for the great review!
Reply from 99 Bikes - Penrith
Thank you for the review Stephen!
The way I was treated and spoken to by…
The way I was treated and spoken to by the sales person was not acceptable so they got back the same treatment.
Will NEVER use 99bikes again.
February 26, 2023
Reply from 99 Bikes - Penrith
Really sorry to hear of your experience in our store.
If you can please reach out to us on penrith@99bikes.com.au if you like to discuss further what happened in store during your visit.
Awesome service offering great advice
Awesome service offering great advice. Had the option to “up-sell” but didn’t.
February 3, 2023
Reply from 99 Bikes - Penrith
Hi Mick,
Thank you for the feedback!
Happy riding!!
Ethan provided great customer service
Ethan provided great customer service, very thorough and his passion for mtb showed. A real asset to the store and brand 10/10 👍🏼
January 7, 2023
Reply from 99 Bikes - Penrith
Thank you Matt!
Great service in store
Great service in store. Really impressed with the knowledge and approachable nature of the crew working in the Penrith store. Thanks guys!
December 19, 2022
Lauren Luxford displayed a genuine…
Lauren Luxford displayed a genuine interest and ability to address the issues that concerned me.
This sort of service builds loyalty.
She is surely an asset to the business.
December 12, 2022
Service was A1
Service was A1. Staff were responsive, friendly and helpful. The Buzzrack Eazzy2 Bike Rack is a great product - well made, strong and stable. I love it !
However, there is an issue with the slip on number plate holder - best to secure with a screw - mine either bumped or blew off !
December 2, 2022
Quality at a very competitive price.
I purchased a new bicycle helmet online. I had to wait a few weeks for stock to arrive, but I got a quality helmet at a very competitive price. I had to follow-up with the local store when no one contacted me to say my helmet had arrived, but otherwise, the staff could not have been more friendly and helpful.
November 29, 2022
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