99 Bikes - PenrithReviews 

184
TrustScore 4.5 out of 5

4.7

582-586 High Street, 2750 Penrith, NSW, AU


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Rated 4 out of 5 stars

I purchased a new bicycle helmet online. I had to wait a few weeks for stock to arrive, but I got a quality helmet at a very competitive price. I had to follow-up with the local store when no one cont... See more

Rated 4 out of 5 stars

Service was A1. Staff were responsive, friendly and helpful. The Buzzrack Eazzy2 Bike Rack is a great product - well made, strong and stable. I love it ! However, there is an issue with the slip on n... See more

Rated 1 out of 5 stars

The way I was treated and spoken to by the sales person was not acceptable so they got back the same treatment. Will NEVER use 99bikes again.

Company replied

Rated 5 out of 5 stars

99 have proved themselves to be pretty good with their service, prices and speed. Staff have always been pretty good to deal with - says that they're fairly happy being there, which is always a good... See more


Company details

  1. Bicycle Store
  2. Bike Accessories Store
  3. Sporting Goods Store

Written by the company

At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

184 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(184)

56 reviews in the last 12 months

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Rated 4 out of 5 stars

Quality at a very competitive price.

I purchased a new bicycle helmet online. I had to wait a few weeks for stock to arrive, but I got a quality helmet at a very competitive price. I had to follow-up with the local store when no one contacted me to say my helmet had arrived, but otherwise, the staff could not have been more friendly and helpful.

November 29, 2022
Rated 5 out of 5 stars

99 Bikes - great by me

99 have proved themselves to be pretty good with their service, prices and speed. Staff have always been pretty good to deal with - says that they're fairly happy being there, which is always a good sign to me.
Thanks 99 👍🏼

December 5, 2022
Rated 5 out of 5 stars

Good communication

Good communication, bike was ready early, great experience

August 29, 2022
99 Bikes - Penrith logo

Reply from 99 Bikes - Penrith

Thanks Dean,

I'm so glad the team could help out and get you on the right bike.
We can't wait to see you in store again soon for the first free service.

Happy riding!

Rated 5 out of 5 stars

Great customer service

The team at 99 bikes Penrith were really helpful in exchanging my mis-sized online vest purchase. My mistake on ordering and they got the new size into their store and called me when it was in. Great teamwork! Thank you

September 4, 2022
99 Bikes - Penrith logo

Reply from 99 Bikes - Penrith

Thanks for the amazing review!

Rated 5 out of 5 stars

Great service and products

The staff are very knowledgeable and friendly and the items are great value. My experiences with the 99 Bikes store at Penrith have always been excellent.

July 14, 2022
99 Bikes - Penrith logo

Reply from 99 Bikes - Penrith

Hi Selwyn,

Thanks so much for your review. We look forward to seeing you back in store again soon :)

Rated 5 out of 5 stars

Knowledgeable and very helpful

Was was very helpful and well-informed about the products they carry.

July 13, 2022
99 Bikes - Penrith logo

Reply from 99 Bikes - Penrith

Hi Romeo,

Thank you so much for this review. We really appreciate you being a customer. Hope you have a fantastic day :)

Rated 5 out of 5 stars

A+++

Excellent service

July 9, 2022
99 Bikes - Penrith logo

Reply from 99 Bikes - Penrith

Hi Andrew,

Thank you for your review. Looking forward to seeing you back in store again soon :)

Rated 5 out of 5 stars

Smooth transaction

When 99bikes say they will price match and further reduce the competitors price by 5%, they meant business! They have kept their promise with no hassle at all. The only downside is I have to lift the heavy box myself with no assistance from the store. It would be nice if the store provides a trolley to transport the heavy merchandise to the carpark. I ended up dragging the big heavy box from the store all the way out to my car. It was really an unpleasant experience. Other than that all is good.

May 4, 2022
99 Bikes - Penrith logo

Reply from 99 Bikes - Penrith

Thanks Arnaldo,

I'm so glad we could help out on price and get you the right product.

I am very sorry to hear you had to get this into your car by yourself, one of our friendly staff members certainly should have been able to assist with that one.
I will reach out to the Penrith store to let the team leader know as this is the kind of customer service we usually pride ourselves on, so I will absolutely be looking into why this did not occur for you on your most recent visit.

If there was anything else we can do to assist please do not hesitate to ask.
Have a great day!

Rated 5 out of 5 stars

Great service!

My husband and I visited 99 Bikes during the middle of last year as we wanted bicycles to use during lockdown as a way to keep fit. We had a couple of bikes in mind and we were offered to take them for a short test ride to ensure we were 100% comfortable. There was no sleazy upsell, just good, genuine service. The team kept us up to date on when our bikes would be ready for collection. They were always very approachable and friendly. We are happy with our bikes!

February 16, 2022
Unprompted review
Rated 5 out of 5 stars

My 4.5 year old loves his bike

Ordered online picked up bike 2 days later alot quicker then I thought would get it as was during the Christmas period and excellent customer service. Would definitely go again to purchase another bike!

February 7, 2022

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