just got a fold up e bike from Preston, had a great easy experience, they helped find a bike for my height and price range and for what i was wanting it for. amazing service! thank you, bike has bee... See more
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I'm disappointed... I paid over 400 bucks fir my sons mongoose and it came looking like it had been out prior to a previous owner. And they stacked it and there were scratches and marks all ove... See more
Company replied
Online order ready on time. Location is great (near bike trail). Staff helpful, friendly and professioal and the mechanics are always willing to help find ways. Great job 99bikes
Company replied
Ordered click & collect, wrong product was put aside. Had to wait another week for it to be ordered in & make the trip back.
Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
Unit 1, 1 Bell Street, 3072, Preston, VIC, Australia
- (03) 9965 8871
4.7
Excellent
134 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
just got a fold up e bike from Preston
just got a fold up e bike from Preston, had a great easy experience, they helped find a bike for my height and price range and for what i was wanting it for. amazing service! thank you, bike has been a joy so far! the Pedal Dynamo 2 :)
June 18, 2024
Unprompted review
Friendly
Friendly, knowledgeable staff who go out of their way to help. Great service both via phone and in person.
June 29, 2023
Reply from 99 Bikes - Preston
Thank you for the great review!
Visitored 99 bikes Preston,served by…
Visitored 99 bikes Preston,served by Casper at workshop,so helpful and accommodating.Highly recommend.
July 16, 2023
Unprompted review
Reply from 99 Bikes - Preston
Thanks Trevor!
Have a great day!
Replacement bike
I was able to utilise the end of year sales. Prompt efficient service. Great communication.
June 19, 2023
Reply from 99 Bikes - Preston
Thanks Lillian!
I'm so glad we could help out.
Have a great week!
good all round experience
Easy to navigate online purchase experience and was ready to pick up fully assembled bike the next day. No issues. great bike! Mr3yr old loved it.
May 17, 2023
Reply from 99 Bikes - Preston
Thanks a lot for the great review. We are so glad to hear your child is loving riding their new bike!
Great experience getting a bike for my…
Great experience getting a bike for my daughter. Easy online order, clear communication, on time delivery of a fully assembled bike with an explanation of its features. Excellent service, many thanks.
March 1, 2023
Reply from 99 Bikes - Preston
Thank you Mel!
Proficient service covering all my needs
Ordering was an ease, had everything I needed in stock. Also had a bike build, done in 2 days, pick up and they also gave me a run down on how to look after my bike and the points in time needed for tune up etc.
January 19, 2023
Reply from 99 Bikes - Preston
Thank you Amy! Happy riding!
I'm disappointed...
I'm disappointed...
I paid over 400 bucks fir my sons mongoose and it came looking like it had been out prior to a previous owner.
And they stacked it and there were scratches and marks all over the bike.
I don't get to see my boy often and to have this happen was a tragedy...
Im really disappointed
Gavin Grinsted
0482 982 868
February 2, 2023
Reply from 99 Bikes - Preston
Hi Gavin,
We are sorry to hear about your bike!
I have contacted the store you purchased this bike from to see if they can make amends!!
Apologies again!
Staff helpful and prepared when i…
Staff helpful and prepared when i called to pickup.
January 3, 2023
Reply from 99 Bikes - Preston
Hi Gordon,
Thank you for the review!
We hope you are enjoying your items!
Great thankyou.
Online order ready on time. Location is great (near bike trail). Staff helpful, friendly and professioal and the mechanics are always willing to help find ways. Great job 99bikes
January 4, 2023
Reply from 99 Bikes - Preston
Thank you Luke!
Took a while, eventually got the right product
Ordered click & collect, wrong product was put aside. Had to wait another week for it to be ordered in & make the trip back.
November 18, 2022
Seamless pick up from online purchase
Seamless pick up from online purchase. Happy service team and quality item at a great price.
October 3, 2022
Exceptional service from Preston store
Exceptional service from Preston store!
After ordering I recieved a phone call a couple of hours later telling me the bike was assembled and tested ready for collection!
September 14, 2022
I bought a baby bike seat as a click…
I bought a baby bike seat as a click and collect. Fantastic customer service, will definitely shop there again.
September 16, 2022
Reply from 99 Bikes - Preston
Thanks Christine for the 5 stars and positive feedback. See you in store again soon.
Great company and super helpful staff
Great company and super helpful staff. Love the bike bottle.
October 2, 2022
Great service, very friendly and informative
Ordered online. Bike was ready to collect a week before estimated which was great. Staff were very friendly and informative for someone who hasn't been on a bike for 20yrs
September 11, 2022
Prices and stock levels and service are all good
Prices and stock levels are good
Service is great
Highly recommend
September 14, 2022
Excellent advice and wisdoms from the…
Excellent advice and wisdoms from the bike mechanics
August 23, 2022
Reply from 99 Bikes - Preston
Thanks Stuart,
I'm so glad the team could help out and share their expert advice.
We can't wait to se you instore again soon.
Happy riding!
Friendly staff
Friendly, helpful staff with good knowledge. Had my bike back up and running in no time!
August 30, 2022
Reply from 99 Bikes - Preston
Hi Adam,
Thanks for the review!
We are glad your bike was serviced quickly and efficiently!!
Happy riding!!
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