Not sure why they have so many great reviews. I have been trying to get an electric bike for nearly a monrh now. 99 bikes sucks you in by advertising bikes that are not available or simply don’t work.... See more
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Wondered in to 99 Bikes looking for a Mountain Bike. Was Greeted by Jed and he Showed me a range of Nice Looking Bikes in my Price Range. I wanted better than a Big W Bike and after Testing o... See more
I have spent a lot of money servicing and repairing my mountain bike and family bikes, my recent repairs to my mountain bike were completed at the suggestion of the technician. They included paying fo... See more
It was the spare of the moment. I had lost a 'crush washer' when I was servicing my own fork before a weekend ride. Saturday, one hour before closing, I called 99 Bikes - Service Department and, yes!... See more
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Company details
Written by the company
At 99 Bikes, we are proud to be one of Australia's leading retailers of bicycles, bike accessories, and cycling apparel. With over 60 stores across the country, we offer an extensive range of bikes for all types of riders, from road bikes to mountain bikes, e-bikes to kids' bikes. As a customer at 99 Bikes, you can expect expert advice from our friendly and knowledgeable staff, as well as a range of services including bike fitting, repairs, and maintenance. We take pride in providing quality products and exceptional customer service, with a focus on ensuring that each customer finds the right bike to suit their needs and budget. We have earned a reputation for our competitive pricing and our extensive range of products from some of the world's leading brands, including Merida, Norco, Cube, and BMC. We also offer a range of exclusive products under our own brand, including bikes, apparel, and accessories. At 99 Bikes, we are committed to promoting cycling as a healthy and eco-friendly mode of transport, and we encourage our customers to make environmentally conscious choices when purchasing products. We believe that cycling is not only good for the environment, but also for our physical and mental health. Whether you're a seasoned cyclist or just starting out, 99 Bikes offers a one-stop-shop for all your cycling needs, backed by our commitment to quality, value, and exceptional customer service. We look forward to helping you find the perfect bike for your needs and sharing our passion for cycling with you.
Contact info
95-101 Main North Road, 5083, Prospect, SA, Australia
- (08) 8164 5241
3.8
Great
61 reviews
Hasn’t replied to negative reviews
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Fantastic service all round
Fantastic service all round...not only did I get my bike serviced,also ended up buying a bike for the daughter!😅👍good work prospect crew..
November 26, 2020
Unprompted review
I’d just like to say a massive thank…
I’d just like to say a massive thank you to Axel for all his help today with purchasing 4x scooters for my boys for Christmas
He was extremely helpful and very knowledgeable.. signing up for the gold membership was so worth it..
highly recommended
November 12, 2020
Unprompted review
James at 99Bikes Prospect
James at 99Bikes Prospect was super helpful, listened to our needs and budget. Will definitely be back.
November 3, 2020
Unprompted review
Daniel and the team at Prospect offer…
Daniel and the team at Prospect offer friendly, knowledgeable, comprehensive service. Extremely happy. Highly recommended.
November 2, 2020
Unprompted review
Very pleasant and helpful nothing was…
Very pleasant and helpful nothing was to much trouble easy transaction thanks Timothy
November 1, 2020
Unprompted review
Reply from 99 Bikes - Prospect
Hi Boseong,
Thanks so much! We hope to see you again!
The shop has everything you need and friendly staff.
I felt that the staff were all friendly and more than happy to help. They had sound knowledge of the products they were selling and it was enjoyable to chat with the guys that I dealt with. The only negative thing I could say is that my bike wasn’t thoroughly checked over when I purchased it. After a ride or two my whole headset/ headstem/ forks were all pretty loose and had a lot of play in it so I tightened it all up and then went over the entire bike and nothing was tight enough. These things happen and it wasn’t major but in saying that, I spent $1400 on my bike and didn’t really expect that to happen. I only did gentle road riding on it initially when I had these issues so it wasn’t through punishing the bike on big dirt jumps or anything like that. I would be happy to shop there again and love the free service after 6 weeks and the 30 day period they give you to swap your bike if you’re not happy with it was the best deal I have ever come across.
June 27, 2020
Unprompted review
Reply from 99 Bikes - Prospect
Hi Dan,
Thanks for taking the time to leave this review. We really do value feedback, so I'll be sure to pass that onto the Bowen Hills store.
Glad to see that overall your experience shopping with us was positive, looking forward to seeing you in store again soon.
It took nearly 2 weeks for my click &…
It took nearly 2 weeks for my click & collect order to be ready even though I was told another shop nearby had the items in stock. When I went to pick it up I had to wait over 15 minutes just to enter the store due to ridiculous over the top Covid19 restrictions. The shop is huge & there was only maybe 10 people in total in the store. Supermarkets etc. allow far more people in. I won't shop with 99 Bikes again.
June 9, 2020
Unprompted review
Reply from 99 Bikes - Prospect
Hi Christine,
Thank you for providing feedback on your most recent shopping experience with 99 Bikes.
I'm sorry to hear that you had a negative experience with us. We really appreciate your feedback as it helps us to improve our customer service.
We'd love to have another chance to serve you better and if you still require assistance please don't hesitate to contact us at help@99bikes.com.au.
Staff were most helpfull
Staff were most helpfull, with infomation on the bikes and in assisting when purchasing.
June 3, 2020
Unprompted review
99 Bikes in Prospect is my preferred…
99 Bikes in Prospect is my preferred bike store and I have nothing but the highest praise for their be of service customer focus, reasonable prices and knowledge of all things bike
May 11, 2020
Unprompted review
Great service
Great service, very quick delivery, excellent product and price
May 3, 2020
Unprompted review
Was approached by a friendly staff…
Was approached by a friendly staff member who was very helpful in finding what parts I needed.
May 2, 2020
Unprompted review
bike is killer & great advise
April 28, 2020
Unprompted review
mixed results...
I was really impressed with the service I received over the phone with the purchase of my bike online. However, when I went to collect the bike in store I was basically rushed out - I was given a 5 minute crash course on the bike when I understood that I would receive a detailed fitting/overview of the bike.
April 27, 2020
Unprompted review
Reply from 99 Bikes - Prospect
Hi Jake,
I can see that you placed your order as a click & collect from our Prospect store. I do apologise for any inconveniences you experienced with this order. Our stores are currently experiencing a much higher than normal customer and order volume due to COVID-19. Measures are in place a every store to ensure the health and safety of our staff and customers. Stores are working as quickly as possible to finalise your order and have it available for collection.
Sales and mechanics have a good…
Sales and mechanics have a good knowledge of what parts can be interchanged. I like that.
April 22, 2020
Unprompted review
No help just in and out all about the money
Unfortunately when I came into get a bike I put on hold I wasn’t given the opportunity to sit on it and have a feel and be told how to use some things like the reload on the front shocks, the worker who’s name was samuel *prospect adelaide* didn’t give me much information about anything, I was looking for a pump and he wasn’t helpful at all and when I got home all the way back to Renmark 280km one way trip I found the tyres where flat and I didn’t have a pump to pump with a priests valve on it so I couldn’t pump them back up as I didn’t know what a presta valve was at the time “thanks YouTube for helping me” so I then had to go to big W and buy a cheap crappy one because where I live we don’t have bike shops which is why I travelled in the first place. All in all the bike is great for what I need but a little help with the pump side of things would have been great and I’ll be heading to YouTube to suss out the reload feature on the front shocks.
April 15, 2020
Unprompted review
Reply from 99 Bikes - Prospect
Hi Jesse,
Thank you for providing feedback on your most recent shopping experience with 99 Bikes. We really appreciate your feedback and will definitely take it on board as we strive to continually improve our customers experiences with us, both in store and online.
We'd love to have another chance to serve you better and if you still require assistance please don't hesitate to contact us on support@99bikes.zendesk.com and we will be happy to help.
good customer service
March 28, 2020
Unprompted review
Excellent
Quick delivery and they put my bike together perfectly. Everything was exactly as it said on the tin. Very happy
March 8, 2020
Unprompted review
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