99home.co.uk Reviews 

1,794
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 289 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional service, highlighting their friendly, patient, and professional approach. Many people found the overall service to be excellent, efficient, and reliable, making their experience smooth and stress-free. Reviewers consistently noted the quick response times and effective communication, often appreciating support even outside standard working hours. However, some customers also noted slow communication, with questions sometimes going unaddressed or requiring repeated follow-ups. A few other people also felt that the service could be unprofessional, citing a lack of support and occasional incompetence in handling inquiries.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, consistently highlighting its professionalism, efficiency,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness,... See more

Response time

Customers generally report positive experiences with response times, highlighting agents who are quick to... See more

User experience

Reviewers mention positive feedback about user experience, with many customers reporting brilliant and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Huge thanks to Craig at 99homes.co.uk for his exceptional service. He truly went above and beyond to ensure everything was handled correctly, showing a level of dedication that is rare in the industry... See more

Company replied

Rated 5 out of 5 stars

Amit and his team were amazing from sign up to sale of the house! He went above and beyond - accommodation of our listing request even on Boxing day to go live - now that is service! The produ... See more

Rated 5 out of 5 stars

99 homes have been what I can only describe as perfect landlords. Craig is always prompt in responding and resolves any issues quickly. We become aware of some damp in the property, and from the first... See more

Company replied

Rated 5 out of 5 stars

I was assigned Sagrika Maurya to assist me with selling my shared ownership house. Every email i sent or query i had was replied to, always polite and helpful. The house description wording was re... See more


Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Agency
  4. Real Estate Rental Agency

Written by the company

We at 99home.co.uk, an online and hybrid estate agent take pride in offering the most competitive pricing packages to sell or let your property. Starting from just £49 for letting service and £99 for sell services, we offer three different packages, tailored to suit your specific needs. Your property is listed on all major online real estate portals like Rightmove, Zoopla. Our team of real estate sales professionals is readily available at your service and provides you with all the necessary support.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,794)

273 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ishan was great

Ishan was great, any queries I had he responded straight away, he even went out of his way to call me and explain processes, which was above and beyond. He’s cheerful and friendly, definitely an asset to your company

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been working with Lav and he has…

I’ve been working with Lav and he has been very supportive throughout the process. He has good knowledge of the property market and is always available to provide guidance and answer questions. His communication is clear and professional, which makes collaboration smooth and efficient. I appreciate his responsiveness and practical approach. Looking forward to continuing our cooperation.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

I had such a positive experience…

I had such a positive experience working with Craig. He helped me so much throughout the whole process and made everything feel far less stressful, especially as it was my first time renting. He was always responsive and patient with my questions, and what really stood out was that he even replied outside of office hours. I truly appreciated his support and professionalism.

A big thank you as well to Riya for her help and support it was all really appreciated. I would highly recommend them!

February 5, 2026
Unprompted review
99home.co.uk logo

Reply from 99home.co.uk

Dear Ume
Thank you so much for taking the time to share such a thoughtful review.

It was an absolute pleasure supporting you through your first renting experience, and I’m so glad to hear that we were able to make the process feel less stressful and more straightforward for you. Knowing that you felt supported, informed, and reassured throughout really means a lot.

I’ll be sure to pass your kind words on to Craig and Riya as well — both’ll be delighted to know her help made a difference.

Wishing you all the very best in your new home, and please don’t hesitate to reach out if you ever need anything in the future.
Many thanks
99home team

Rated 5 out of 5 stars

Seamless Sale with Excellent Support and Value

We had an excellent experience selling our house through 99Homes..

The pricing was very reasonable and completely transparent, but what really stood out was the team, especially Komal. She and the whole team overall were consistently cooperative, responsive and proactive throughout the process. All viewings were organised smoothly over the phone — they coordinated timings with both us and the viewers and kept us fully informed at every stage.

They also handled the offer-acceptance process and all follow-ups extremely well, making what is usually a stressful experience feel very structured and calm.

In all honesty, I don’t feel we missed anything by not using a traditional high-street agent. The only difference would have been the agent physically present during viewings — which we actually preferred not to have, as the house was empty and we wanted to conduct the viewings ourselves. As owners, we could present the property better.

Importantly, the agency had been managing the property for tenancy even before the sale and they truly went the extra mile to help us with everything along the way.

Highly recommended — professional, supportive and great value.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

I recently completed a Job for 99home

I recently completed a Job for 99home, Krishina who I dealt with was great. Clear communication throughout the process and always available on the phone to talk and dicuss different elements of the job.

Krishina liased well between myself and the tennent and was always clear and fast to respond to any queries I had.

I would definitely recommend them as a company and would be more than happy to work for them again.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

99Home

I’ve been managing around 22 properties across London for several years, and I’ve been advertising with 99Home throughout that time. The service has been consistently reliable, and their platform has been a huge help in reaching new tenants. I especially want to highlight Vivek, who has been outstanding—always responsive, proactive, and professional. I highly recommend 99Home for anyone looking to advertise properties with a trusted team.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Huge thanks to Craig at 99homes.co.uk…

Huge thanks to Craig at 99homes.co.uk for his exceptional service. He truly went above and beyond to ensure everything was handled correctly, showing a level of dedication that is rare in the industry. His attention to detail and deep knowledge of the market are top-notch, but it’s his friendly, patient, and helpful attitude that really sets him apart. He made me feel supported throughout the entire process—5-star service all the way

February 12, 2026
Unprompted review
99home.co.uk logo

Reply from 99home.co.uk

Dear Ako
Thank you so much for your incredibly kind words and for taking the time to share your experience withCraig and 99homes.co.uk.

It truly means a lot to hear that you felt supported throughout the entire process. We always aim to deliver a service that’s thorough, transparent, and client-focused, so knowing that the dedication, attention to detail, and market knowledge made a positive difference is greatly appreciated.

Helping make the process smooth and reassuring for you was an absolute pleasure. Wishing you all the very best, and please don’t hesitate to reach out if we can assist you again in the future.
Kind regards
99home team

Rated 5 out of 5 stars

Everyone that I dealt with at 99 homes…

Everyone that I dealt with at 99 homes was véry informative
Overall the process was easy and received a very good response to our property on all the property platforms.
In fact in 1 day we had many offers .
Excellent outcome.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Exactly what I wanted from this service. I loved knowing I could manage the viewings and sales process myself and save ££££s by not going through an agent, while still being advertised on the big portals like Rightmove and Zoopla.

Doing the viewings personally gave me full control and, I believe, helped achieve a sale price beyond my expectations. I was able to give buyers real confidence because I knew far more about my home and the local area than any agent ever could.

I will definitely be using this service again and would highly recommend it

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I've had an excellent experience working with 99Home. From start to finish, Srushti and Anil were professional, knowledgeable, and genuinely committed to helping. Every step of the process was handled efficiently, and any questions I had were answered clearly and promptly.

What stood out most was the level of courtesy and respect shown throughout my interaction. It’s clear that this agency values transparency, organization, and public service. The team went above and beyond to ensure everything was completed smoothly and on time.

Thank you for your hard work and commitment.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Selling my property with 99home was a good decision!

Selling my property with 99home was easier than I expected. Early stages were simple and quick in terms of supplying details, having photos/ floorplan done and getting all the details online. I opted to manage viewings myself and this was quite straightforward via the dashboard, however I'm not sure if updates I made went back to 99home. However whenever I contacted them for help/ updates they were always very quick and responsive, especially Amit Patel who assisted me ably and patiently up to the point the sale was made. They have me great service and I would definitely use them again.

October 30, 2025
Unprompted review

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