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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making the entire process smooth and comfortable. Many highlight the outstanding customer service, noting that employees go above and beyond, providing clear communication and making themselves readily available to answer questions and offer support. People also appreciate the efficient and seamless service, with many finding the overall user experience to be excellent. However, some customers also noted isolated issues, such as an unfriendly and abrupt phone interaction with one office staff member, or a situation where an agent did not manage a tenancy issue well, leading to increased pressure. Additionally, a few people mentioned feeling rushed during a viewing due to scheduling issues, or feeling uncomfortable with certain questions asked in front of property owners.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service. Many reviewers praise the team's proactive, efficient, and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the staff for being... See more

User experience

Users describe positive interactions with the overall experience. Customers consistently highlight the... See more

Location

Consumers find location to be positive. Many reviewers appreciate the opportunity to view properties... See more

Based on these reviews

Rated 5 out of 5 stars

A massive shout out to Joe Phillips and all the team at A.P Morgan Redditch and all the people from other teams that have helped make this process so smooth and comfortable and for ALWAYS going the ex... See more

Company replied

Rated 5 out of 5 stars

If you’re looking for a proactive, communicative and professional estate agent then look no further than AP Morgan. All staff within the Stourbridge branch of AP Morgan that we have dealt with have be... See more

Company replied

Rated 5 out of 5 stars

Working with Grace to find our ideal rental property has been a dream. She has the most welcoming demeanor and couldn't be more helpful. The whole process was seamless and she had endless patience wit... See more

Company replied

Rated 5 out of 5 stars

originally made the viewing over email, response was quick to get us booked in. when we arrived we were greeted by jacqui brooks, she welcomed us in straight away and gave us all information on the pr... See more

Company replied


Company details

  1. Real Estate Agency
  2. Apartment Rental Agency
  3. Property Management Company
  4. Real Estate Agents
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

AP Morgan are multi-award-winning, leading independent estate and letting agents with offices across the West Midlands. We strive to provide a professional, transparent, and personal service by blending the latest cutting-edge technology & highly trained staff with good "old-fashioned" values. We pride ourselves on being a close-knit team of property professionals that are proud of the areas we live in throughout the West Midlands, and have built our team in order to provide the best possible service to local customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Ap Morgan was great

Ap Morgan was great, I went to see a house with Shaana she was amazing she explained everything with me and my sister can’t wait to go through the journey of buy a house

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

We met Jacqui for a house viewing and…

We met Jacqui for a house viewing and found her to be polite ,answered our questions and showed us around the property and then left us to have a look around at our leisure without rushing us.this has been our first dealing with ap Morgan estate agents and have been impressed with overall service.
Thank you

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

I recently attended a house viewing and…

I recently attended a house viewing and had a very positive experience. The process was well-organised from start to finish, and communication beforehand was clear and prompt. When I arrived, the agent was punctual, friendly, and knowledgeable about the property. They took the time to walk me through each room, highlighting key features. I appreciated that there was no pressure - I was given space to explore at my own pace and ask questions.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Property Viewing

Today I met Laura, who greeted me promptly upon my arrival to the property.

She was courteous, friendly and welcoming. I had a few questions, which she assisted in answering, and she was professional throughout the viewing.

Thank you Laura!

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful and professional

Henry and Jacqui very helpful in allowing us to look around a property last minute. Very professional and well informed regarding the back story of the property sale and additional information on the sale. Many thanks.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

AP Morgan Stourbridge

The team at AP Morgan Stourbridge have been incredible - after I wasted 5 months with another agent AP took over and, within a matter of weeks, had achieved multiple offers resulting in the agreed sale of my property. They are remarkably proactive and have certainly delivered on their promises.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

AP Morgan

I have been a client of AP Morgan stourbridge Lettings since 2021. My experience has been a very positive one, all staff are very polite and helpful. I would like to give a special mention to Jess @ Stourbridge branch, for always going that extra 10 miles and more, keeping me fully updated at every stage, she is definitely a asset to the company, also Abdul is very helpful, professional and knowledgeable.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I viewed two houses today with Jacqui and her knowledge and personableness were really appreciated! She was the best agent I have viewed with yet! Thank you so much ☺️

April 15, 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your kind words—we’re so glad you had a great experience with Jacqui!
We’ll be sure to share your feedback with her

Rated 5 out of 5 stars

A massive shout out to Joe Phillips and…

A massive shout out to Joe Phillips and all the team at A.P Morgan Redditch and all the people from other teams that have helped make this process so smooth and comfortable and for ALWAYS going the extra mile above and beyond to help us. Nothing is to much trouble for these guys and the team at Chapter Law and Gavin from Wiser mortgage. Would recommend these guys 1000% to assist with any adjectives of buying or selling a property.

April 14, 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your great feedback—we’re glad Joe and the team made things smooth and stress-free.
We appreciate your recommendation and wish you all the best!

Rated 5 out of 5 stars

An enjoyable property viewing.

Laura showed me round Chimney Pot Cottage. She had clearly mastered her brief and was charming, helpful and professional. The viewing was a very pleasant experience even though on reflection the property wasn't right for me.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Viewed a home via AP Morgan

Viewed a home via AP Morgan. I first emailed interest via RightMove and got a call back. Agent was knowledgeable and honest about property condition. She listened to my needs and was able to offer good points of view.

Viewing with Corinne went well, she was punctual and polite. I didn't feel rushed at all.

April 13, 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your kind feedback—we’re glad Corinne made your viewing comfortable and helpful.
We appreciate your comments and wish you the best in your property search!

Rated 5 out of 5 stars

Shaana was very welcoming and put me…

Shaana was very welcoming and put me straight at ease, she was knowledgeable regarding the property I went to view and really helpful in other aspects such as arranging to speak to another mortgage advisor

April 13, 2026
Unprompted review
AP Morgan logo

Reply from AP Morgan

Thank you for your lovely feedback—we’re glad Shaana made you feel at ease and provided helpful support.
We appreciate your comments and wish you all the best with your property journey!

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