Arden Estates Reviews 907

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and supportive approach throughout the entire process. Many people highlight the exceptional customer service, noting that the team goes above and beyond to keep them updated, informed, and comfortable. Reviewers frequently mention the excellent communication and quick response times, making the experience smooth and stress-free. Some people also felt that the company genuinely cared about their clients, providing guidance and reassurance even during complicated situations. However, a few other people also felt that the company was not working for their best interest, expressing concerns about the approach taken.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight the professional,... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness,... See more

Customer communications

Reviewers mention positive feedback about contact. Many customers praise the excellent communication,... See more

Response time

People report positive experiences with response times. Customers praise the quick responses and prompt... See more

Based on these reviews

Rated 5 out of 5 stars

As a conveyancer I deal with a LOT of estate agents - some of them are great, some not so much. Leanne Fletcher at Arden is definitely one of the first sort. It's been a pleasure dealing with her re... See more

Rated 5 out of 5 stars

I honestly couldn’t recommend Leanne at Arden’s enough. We were the middle house in a relatively simple chain but it was made frustratingly difficult due to our buyers solicitor. Leanne kept us updat... See more

Company replied

Rated 5 out of 5 stars

Would recommend Arden Estates to anyone putting their property on the market. Every member of the team did their job above and beyond! Romily was always in touch and was positive and reassuring, along... See more

Company replied

Rated 5 out of 5 stars

In the UK, we noticed that so many estate agents don’t go the extra mile and are just there to facilitate rather than guide. This is not the case with Arden! We were purchasing our first home i... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

Our vision is to significantly improve the quality of lives of the people we deal with.


Contact info

4.9

Excellent

TrustScore 5 out of 5

907 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

As a conveyancer I deal with a LOT of…

As a conveyancer I deal with a LOT of estate agents - some of them are great, some not so much. Leanne Fletcher at Arden is definitely one of the first sort. It's been a pleasure dealing with her recently on a transaction that ended up being rather more complicated than it needed to, she was very proactive and helpful throughout and managed the chain with aplomb. We had some laughs along the way too which is always good. I hope we meet again!!

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Arden sales review.

We’ve just sold our house through Arden and couldn't be happier with the service. A massive thank you to Leanne, who guided us through some tricky moments with professionalism; she really kept the process moving forward. We also want to mention Eve, who was so enthusiastic when showing our home and patient with us while we were looking at properties to buy. They made a stressful process feel much smoother!

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Arden are very professional and always…

Arden are very professional and always available!

March 11, 2026
Unprompted review
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Reply from Arden Estates

Thank you so much for your kind words! We’re really pleased to hear you found the team professional and always available when needed. Your feedback means a lot to us!

Rated 5 out of 5 stars

Arden have always communicated well…

Arden have always communicated well with us and been so helpful throughout the buying and selling process.

March 11, 2026
Unprompted review
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Reply from Arden Estates

Thank you so much for your kind feedback! We’re really pleased to hear you felt well supported and informed throughout both the buying and selling process. It means a lot to know our communication made a difference.

Rated 5 out of 5 stars

We would Highly recommend Arden Estate…

We would Highly recommend Arden Estate Agents and would like to thank Jane, Matt and everyone involved with the sale off our property.

February 12, 2026
Unprompted review
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Reply from Arden Estates

Thank you so much for your kind words! We’re so pleased to hear Jane, Matt, and the whole Bromsgrove team were able to support you with your sale. Your recommendation means a lot to us — thank you again!

Rated 5 out of 5 stars

What can I say ‘Arden’ estate agents…

What can I say ‘Arden’ estate agents have been brilliant! I knew Dominique was ‘the one’ when she came to value my property. She was extremely professional and I instantly wanted her to sell my property as I was so impressed with how she came across I knew I could trust her with my sale. She delivered everything she said she would (and a lot more!) I sold my property in record timing and it’s all thanks to Dominique and her team. Thanks so much to the after sales team who have also done an amazing job. I would wholeheartedly recommend the ‘Arden’ Worcester office to anyone! Thanks again

March 5, 2026
Unprompted review
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Reply from Arden Estates

Thank you so much for your wonderful feedback! We’re absolutely delighted to hear how positive your experience was with Dominique and the Worcester team. She’ll be thrilled to know the trust you placed in her paid off, and that everything was delivered just as promised. It’s also lovely to hear the after-sales team made such a difference along the way. Your recommendation means the world to us — thank you again!

Rated 5 out of 5 stars

Can’t fault our experience with Arden’s…

Can’t fault our experience with Arden’s at all, we sold and bought our house through Arden’s and they were incredible. They were so helpful and always on hand to answer any questions I had! I would especially recommend Nina, Kelly & Katie who were amazing throughout our whole housing journey! They ensured we were kept up to date at all times and worked tirelessly to get us the correct information from solicitors or others when we needed it! 10/10 would recommend 🙌🏼

February 12, 2026
Unprompted review
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Reply from Arden Estates

Thank you so much for your amazing feedback! We’re thrilled to hear you had such a positive experience buying and selling with us. Nina, Kelly, and Katie will be absolutely delighted to know their support and communication made such a difference throughout your journey. Your 10/10 recommendation means the world to us — thank you again, and we wish you all the best in your new home! 🏡

Rated 1 out of 5 stars

Initially


Initially, they seem very professional and talk a lot about 'strategy' to gain your trust. However, that's just a facade. As soon as the first offer came in (within the first few weeks), the pressure started.
They completely ignored our previously agreed price and tried to convince me that my house wasn't actually worth that much, warning me that I might not get another offer. It felt like they weren't working for me, but against me, just to close the deal as quickly as possible. When I voiced my concerns, I was told I 'should be happy' to sell so fast—even though I was in no rush and simply wanted a fair price.
On top of that, I had to fill out all the property details myself. They provide an app and expect you to do their job for them. It makes me wonder what they actually take their commission for. If you want an agent who actually fights for your interest and doesn't just push for a quick sale, look elsewhere.

February 20, 2026
Unprompted review
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Reply from Arden Estates

Thank you for your feedback Grzegorz, we’re truly sorry to hear about your experience with Arden Estates. We take all concerns seriously and are disappointed to learn that we did not meet your expectations on this occasion.

After a call from one of our directors, we hope that you had a chance to discuss further.

We appreciate you taking the time to leave your feedback and wish you all the very best moving forward.

Rated 5 out of 5 stars

Amazing experience

Amazing experience

Super efficient service from start to finish

February 26, 2026
Unprompted review
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Reply from Arden Estates

Thank you so much for your lovely feedback! We’re thrilled to hear you had such an amazing experience and that everything ran efficiently from start to finish. We really appreciate your kind words!

Rated 5 out of 5 stars

Would highly recommend …

We bought a home from Adren Estate agents.
From start to finish it was very professional and good communication.
Especially enjoyed using the online features for adren so I could put an offer in and track other houses i had viewed.
Would recommend

February 5, 2026
Unprompted review
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Reply from Arden Estates

Thank you so much for your kind feedback! We’re really pleased to hear you had a smooth experience and found our online features helpful for viewing and tracking properties. It’s great to know the process felt professional and well-communicated — thank you for the recommendation!

Rated 5 out of 5 stars

Fantastic support throughout the entire…

Fantastic support throughout the entire process.

Gracie and Amy were both a pleasure to deal with from start to finish - friendly, professional, and always helpful. Communication was clear throughout, and they made the whole process feel smooth and well supported.

January 30, 2026
Unprompted review
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Reply from Arden Estates

Thank you so much for your kind words! We’re so pleased to hear Gracie and Amy made the whole process feel smooth and supported. They’ll be thrilled to know their friendly and professional approach made a real difference. Thanks again for the lovely feedback!

Rated 5 out of 5 stars

Outstanding Service

From instruction to completion, the team at Arden have been superb. First class communcation, extremely professional and informative. We wouldn't hesitate in recommending them and would instruct them again in a heartbeat. With special thanks to Millie, Leanne and Holly. Great work ladies!

January 30, 2026
Unprompted review
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Reply from Arden Estates

Thank you so much for your wonderful feedback! We’re thrilled to hear you had such a positive experience from start to finish. Millie, Leanne, and Holly will be so pleased to know their support and communication made a difference. We truly appreciate your recommendation — and we’d be honoured to work with you again in the future! Great to have been part of your journey!

Rated 5 out of 5 stars

Sale and purchase

A huge thank you to the team at ArdenEstate Worcester. The whole team that were part of my journey were so supportive and communicated so well. Leanne you have been brilliant , with calls and emails, you got us to the finish line. Thank you.

January 16, 2026
Unprompted review
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Reply from Arden Estates

Thank you so much for your lovely feedback! We’re so pleased the Worcester team were able to support you throughout your journey, and that Leanne’s communication helped get everything over the finish line. She’ll be thrilled to hear your kind words — thank you again, and all the best in your new home!

Rated 5 out of 5 stars

Dealing with Ardens was very easy.

Dealing with Ardens was very easy.
They were quick to respond and always on hand to assist.
Buying a new property is never easy, but Ardens and there team made it a very easy transition.
Sunny was a breath of fresh air and in my opinion went above and beyond,

January 15, 2026
Unprompted review
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Reply from Arden Estates

Thank you so much for your kind feedback! We’re so glad to hear the team helped make your move as smooth as possible — and that Sunny made such a positive impression. He’ll be thrilled to know his support meant so much. We really appreciate your kind words and wish you all the best in your new home!

Rated 5 out of 5 stars

Absolutely perfect experience with no…

Absolutely perfect experience with no issues and down to professional, helpful staff all round. I cannot praise all the staff enough for making a potentially stressful time totally unstressful

January 9, 2026
Unprompted review
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Reply from Arden Estates

Thank you so much for your lovely feedback! We’re so pleased to hear the team helped make the whole experience smooth and stress-free for you. Your kind words mean a lot to us — thank you again for choosing Arden!

Rated 5 out of 5 stars

Excellent service

From start to finish our experience with Arden estate agents Redditch has been superb. Every member of the team has been very helpful throughout the entire sale process. In particular Halinka, our sales progessor, was extremely helpful and she expertly helped us to navigate our move. She was always on hand to answer our queries and provide reassurance. We would highly recommend Arden.

December 15, 2025
Unprompted review
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Reply from Arden Estates

Thank you so much for your lovely feedback! We’re delighted to hear your experience with the Redditch team was such a positive one. Halinka will be so pleased to know her support and guidance made a real difference throughout your move. Thank you for the kind words and recommendation — we wish you all the best in your new home! 🏡

Rated 5 out of 5 stars

Easy house sale!

We sold our house back in July. Pete came out to give us some information initially and did a great job of getting it on the market quickly. Pete did this alongside his colleagues who came to take excellent pictures of the property which without a doubt helped sell it quickly. Amy was our most constant point of contact and I can’t rate her highly enough. Lots of phone calls and some really good advice along the way. She’s very personable and friendly along with a few laughs really made the experience top notch. Thank you so much everyone at Arden!

December 19, 2025
Unprompted review
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Reply from Arden Estates

Thank you so much for your kind words! We’re so pleased to hear Pete, Amy, and the team made your selling experience such a smooth and positive one. The great photography, quick turnaround, and Amy’s friendly and supportive approach clearly made a real difference — and we’re delighted it all came together so well. Thanks again for choosing Arden, and we wish you all the best in your next chapter!

Rated 5 out of 5 stars

What a good decision to use Arden!

I could not have been more satisfied with the service I received from Arden Estates Rubery and would recommend them wholeheartedly. From the first visit to value my property through to the day of sale I was impressed with the professionalism and friendliness of all the staff, with a special shout-out to the warm and wonderful Gracie and Amy, who could not have done more to progress my sale. The whole team were really enthusiastic about my house, knew the market and responded immediately to all my emails and phone calls. I am so pleased that I chose Arden to handle my sale.

December 12, 2025
Unprompted review
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Reply from Arden Estates

Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that your experience with the Rubery team was such a positive one. Gracie and Amy will be thrilled to know their support made such a difference — and the whole team will really appreciate your kind words about their enthusiasm and professionalism. We’re so pleased you chose Arden and truly grateful for your recommendation!

Rated 5 out of 5 stars

The team is amazing and responds…

The team is amazing and responds promptly!
However, if the agents could take a little more time to understand the property details before customer visits, it would help avoid any incorrect information being shared.

December 5, 2025
Unprompted review
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Reply from Arden Estates

Thank you so much for your feedback! We’re really glad to hear you found the team responsive and helpful. We also appreciate your honest comments regarding property details — it’s really useful for us to improve our service. We’ll make sure your feedback is shared with the team so we can continue to provide the best possible experience. Thanks again!

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