Accommodation.co.uk Reviews 812

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and extensive market knowledge, often highlighting their timely responses and proactive approach. Many people appreciate the smooth and stress-free service, noting that the company efficiently finds suitable tenants and handles all paperwork with clarity and ease. Reviewers consistently mention quick response times to inquiries and issues, making the overall process pleasant and efficient. However, some customers also noted issues with communication, reporting difficulties in getting replies via email or phone. A few people experienced slow response times and a lack of follow-up on maintenance requests. There were also instances where some reviewers felt that their concerns were not adequately addressed, leading to frustration and a perception of unresponsiveness from the company.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and quick responses.... See more

Service

People report positive experiences with service, often highlighting the efficiency and helpfulness of the... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers praise specific agents for being... See more

Response time

Customers generally express satisfaction with response times. Many reviewers highlight prompt and efficient... See more

Customer communications

Users describe ambiguous interactions with contact. Many customers report significant difficulties reaching... See more

Based on these reviews

Rated 5 out of 5 stars

My experience while dealing with Brooke is great.Timely response on requested questions, beyond expectations. I am with this agency since 2020 August 28th onwards, no issues. Mrs. Mirza is he... See more

Rated 5 out of 5 stars

Sammy Taylor I can’t recommend enough!! From the first valuation this agent had extensive knowledge of the current market and handled the listing promptly, nothing was too big of an issue for... See more

Rated 5 out of 5 stars

just had new tenants move into a rental flat. very happy with the work carried out by Hayley, Hayley answered all my questions promptly she carried out many viewings to try and find me suitable tenant... See more

Rated 5 out of 5 stars

Accomodation is the agent for my property in Ropeworks Barking, Essex. Richard Petrie is our point of contact. He is doing a fabulous job as agent. His response time is very quick. He understand the t... See more


Company details

  1. Real Estate Rental Agency
  2. Apartment Rental Agency
  3. Property Management Company
  4. Real Estate Agency
  5. Real Estate Agents
  6. Real Estate Appraiser

Written by the company

Next-generation letting agency that combines the best Local Lettings Agents with industry-leading technology. We’re on a mission to change the rental experience for the better. Through supporting our local agents on the ground, giving landlords their valuable time back, and being there for our tenants when they have an issue. At every stage, we’re putting people first. Web only? That’s just not us. So much more than just a ‘.co.uk’ company, we’re able to deliver a personal service across the UK but with the added advantage of also having great technology behind us.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

812 reviews

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Replied to 63% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

Do not go for this letting agency

Do not go for this letting agency. It is a fraud agency especially they act partial towards migrants while returning deposits. You will have to go to legal route if you need your deposit if you want it back.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend

Really can’t fault accommodation.co.uk. They got my property rented out so fast and made the whole process easy. I’d definitely use them again. Cheers guys!

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and helpful service

I’ve been with Accommodation as a landlord for quite a few years. Scott and Richard have been my main point of contact and they have always provided me with a reliable service with good updates. I’d recommend them!

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing.

I’ve seen how hard the staff work in the background to help people find and move into their ideal house.

Really amazing and fully integrated the way the entire process is seamless, ensuring you are guided step by step.

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had a great experience working…

I’ve had a great experience working with the housing management team. They’ve consistently been friendly, professional, and quick to respond whenever I’ve had a question or needed support.

Everything has been handled efficiently from maintenance requests to general communication and it’s clear there’s a genuine focus on making sure everything runs smoothly for residents.

It’s refreshing to deal with a team that takes pride in their work and truly cares about the service they provide.

Thank you for making the whole experience straightforward and stress-free.

Lee

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

I am very happy with the service…

I am very happy with the service received. It has been seamless and I have had help with things that extend the services I was expecting. I will definitely use you again. I have been kept informed through the whole process and I am a happy customer !

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Super Service

Gabriella has managed the rental of our apartment, and provided an excellent service. We were kept updated and informed throughout the process. Gabriella went “the extra mile” which is rare these days.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Very supportive and positive experience

I have been supported by Gabriella during the process of securing a flat and she has been nothing but helpful, patient and attentive! I’ve had a really positive experience dispute some admin hiccups during the screening :)

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Andy Davies was very professional and efficient in finding me a tenant in a very short time. He was always available to answer my questions(even on a Sunday) and guide me through the entire process. I would highly recommend their services.

February 2, 2026
Unprompted review

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