Accommodation.co.uk Reviews 

881
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers overwhelmingly had a great experience with this company, highlighting consistently reliable service. Consumers frequently praise the helpful and professional staff for making rental and moving processes remarkably smooth and stress-free. Clients appreciate the prompt responses, clear communication, and consistent updates provided by agents regarding property management and viewings. Some reviewers were not happy with response times and communication, noting that getting in touch could sometimes be difficult. A few customers also mentioned experiencing frustrating delays with maintenance requests, administrative follow-ups, and getting timely replies. Additionally, individuals pointed out occasional difficulties during the screening procedure or when trying to resolve billing matters.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Service

Clients share positive opinions on service, highlighting how reliable, fast, and helpful the team is... See more

Customer service

Customers had positive experiences with customer service, frequently praising agents for being accommodating,... See more

Response time

Users describe positive interactions with response time, noting that consumers always received quick replies... See more

User experience

People report positive experiences with user experience, noting that it made the process really simple, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a really solid experience with Accommodation.co.uk from start to finish. Everything was explained clearly, and whenever I messaged or called, someone got back to me quickly. It made the whole pr... See more

Rated 5 out of 5 stars

just had new tenants move into a rental flat. very happy with the work carried out by Hayley, Hayley answered all my questions promptly she carried out many viewings to try and find me suitable tenant... See more

Rated 5 out of 5 stars

I recently used Accommodation.co.uk and was genuinely impressed. The whole process was fast and reliable, and I felt looked after from the very beginning. Communication was quick and clear, which made... See more

Rated 5 out of 5 stars

So pleased with Accommodation.co.uk! Aaron helped us sort our tenancy, was prompt, polite and respectful. Definitely recommend using them, went above and beyond for us! Thank you very much Aaron.


Company details

  1. Real Estate Rental Agency
  2. also in
  3. Apartment Rental Agency
  4. Property Management Company
  5. Real Estate Agency
  6. Real Estate Agents
  7. Real Estate Appraiser

Written by the company

Next-generation letting agency that combines the best Local Lettings Agents with industry-leading technology. We’re on a mission to change the rental experience for the better. Through supporting our local agents on the ground, giving landlords their valuable time back, and being there for our tenants when they have an issue. At every stage, we’re putting people first. Web only? That’s just not us. So much more than just a ‘.co.uk’ company, we’re able to deliver a personal service across the UK but with the added advantage of also having great technology behind us.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

881 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(881)

132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful agent services

False promises on replacing a broken sofa and deep cleaning before moving in. Delayed response to maintaining requests. Failed to provide move-in meter readings. Cannot provide a building fob one month after moving in.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, went through Aaron and signed a 3 month stay, the stay has been amazing, room service spot on, always clean, always fresh towels and everything provided, security also on weekends so extra safety, all in all been an amazing experience, highly recommend!

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

I was on a short‑term 3‑month tenancy…

I was on a short‑term 3‑month tenancy with Accommodation.co.uk, and throughout that time I’m genuinely impressed with the support Aaron Short and Veverly provided. From the very first interaction, both of them were incredibly professional, responsive, and truly committed to making everything smooth for me.

They never made me feel rushed or confused — every question I had was answered clearly, quickly, and with so much patience. Their communication was always reassuring, and it honestly made the whole process feel easy.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

As a landlord I have been very impressed with Accommodation.com. My property manager, Chelsea in the Leeds branch, is amazing, she is always so helpful and communicative. Highly recommend.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

A highly reliable property management…

A highly reliable property management company offering a genuinely hassle-free experience and consistently exceptional service. A special mention must go to the property management team, expertly led by Scott, whose professionalism, responsiveness and attention to detail really stand out. Highly recommended!

September 3, 2026
Unprompted review
Rated 4 out of 5 stars

I have received excellent service from…

I have received excellent service from accommodation.co uk throughout my stay. In particularly their agent Kully Bains.
She is very proficent at her job, always making time to deal with any issues that may arise.
Highly recommended!

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Rental property in Manchester

I have been working with Scott George recently and he has been great in managing our rental property in Manchester. Very attentive and responsive. Thanks Scott.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

Dan at Accommodation is excellent

Dan at Accommodation is excellent. He's all over the detail and works really hard to get both the best Tennant and also the right money. Have used Dan three times now and will continue to do so in future. Highly recommend.

August 30, 2026
Unprompted review
Rated 5 out of 5 stars

Student Accommodation, Guidance throughout

It's nerve racking the first time you get your child set up for Student Accommodation. I had LOTS of questions. Gabriella Roberts was courteous and helpful at every stage. Replying to my emails in a timely way, with explanations/answers to my questions. As it got closer to the date, I was needing reassurance and further assistance which Gabriella was only happy to do.

Initially with these on-line portals in place to kick start the whole process, it felt a little distant from human interaction. Once I had Gabriella's details the guiding and help was most appreciated. Thank You.

August 7, 2026
Unprompted review
Rated 1 out of 5 stars

I found this company online.looking at…

I found this company online.looking at reviews I went for them to find a tenant of my brand new apartment.The found me a tenant since march thsi yar who is not paying me rent in time and due for 3 months in arrears.The company keeps sending me emails saying that they are chasing the tenant but could not contact him. I am having to pay my mortgage despite this.Its very stressful for me to dothis and accommodation co uk have failed in finding me a suitable reliabe tenant. I am very dissappointed with this company and struggling get my rents paid by the tenant. I did not expect this for having brand new apartment and not getting rent for the past 3 months due to failings by accommodation co uk team to go through tenants background about their credibility and affordability.

August 5, 2026
Unprompted review
Accommodation.co.uk logo

Reply from Accommodation.co.uk

Hi Manu, I'm sorry you've had a difficult first tenancy — no landlord should have to chase rent, and I understand the pressure that puts you under.
For context for anyone reading, this is a rare situation. The overwhelming majority of tenancies we manage run without a single missed payment, and arrears at this level are very much the exception rather than anything approaching the norm. Every tenant we place is referenced through an independent third-party provider, including affordability assessment, employment verification and previous landlord references, and this tenant passed those checks. No referencing process in the industry can guarantee a tenant's future conduct, which is why we recommend rent guarantee cover to every landlord we act for — it turns exactly this scenario into a non-event.
Where a tenant does fall behind, our team acts quickly, chases continuously, documents everything and sets out the landlord's options. That is precisely what has happened here, and that work is ongoing until it's resolved.
Aaron Short, Co-founder, accommodation.co.uk

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with the accommodation. The service was efficient, professional, and responsive throughout.

I would especially like to thank Chelsea, who was extremely helpful and facilitated everything smoothly. She was quick to respond to any questions and made the whole process much easier.

Overall, I’m very happy with the service and really appreciate Chelsea’s support and professionalism.

August 8, 2026
Unprompted review
Rated 1 out of 5 stars

Dreadful

Dreadful. Always AWOL. Our landlord used them to advertise the property we rented for 2 years inc the deposit scheme via flatfair. They were poor at the start and even worse since - we moved out 2 months ago and haven't had our full deposit back (that the landlord authorised to release) and their communications were near zero prior to this review. Had more emails from them asking for the review to be changed, without the service ever improving. They were not interested in OUR experience, only their own.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend accommodation.co.uk

I highly recommend accommodation.co.uk. Gabriella took great care of us and helped us enormously in finding the right place to stay, with a smooth process and a team that was always attentive and available. If you’re looking for a service you can trust, you won’t be disappointed. Pedro

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service from start to finish!

Renting a new place can often be overwhelming, but Aaron from Accommodation.co.uk made it completely hassle-free. He was prompt, professional, and kept me informed at every step of the journey. Excellent communication and top-tier customer service. 10/10 would recommend!

Thank you, Aaron, and the team at Accommodation.co.uk for making the process so smooth. Highly recommended!

August 6, 2026
Unprompted review

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